PFD report

Marcus William George McGuire · Prevention of Future Deaths report

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Issued 23 Jun 2019•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
3

Named on the report

Responses found
4

Of 3 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure of managers to maintain or communicate accurate information about ACCT improvements
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  2. Failure to provide an embedded single case manager for each ACCT
    Part of recurring concern: Ineffective prison suicide and self-harm prevention systemsPart of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Provide safety-team support and additional assurance measures to embed the single case manager process.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated in progressThe respondent said that this action was in progress when they made their response on 23 August 2019.
  2. Action

    Train additional single case managers to reduce caseloads and improve attendance at prisoners’ case reviews.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated completedThe respondent said that this action was complete when they made their response on 23 August 2019.
  3. Action

    Introduce quality assurance checks for every ACCT document 72 hours after opening, weekly while open, and on closure.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated completedThe respondent said that this action was complete when they made their response on 23 August 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Decisions on actions at HMP Birmingham are outside G4S’s remit because HMPPS now operates and manages the prison.

    Stated by G4S Care And Justice Services (UK) LimitedOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of managers to maintain or communicate accurate information about ACCT improvements

Wider context from the report

“1. Many of the deficiencies in Mr. McGuire’s ACCT plan, such as the absence of a properly completed care plan, the failure to involve the mental health team, failure to consider all relevant and available information and failure to carry out an effective post-closure review, were attributable to the absence of an identified case manager which resulted in different members of staff chairing his case reviews and no-one taking responsibility to follow up on action points. 2. At the time of Mr. McGuire’s death it was not uncommon for ACCTs not to have an identified case manager. 3. Evidence was given at inquest that there has been an increase in the number of trained case managers to enable all ACCTs to have a designated single case manager who will remain the case manager for the life of the ACCT so far as reasonably possible and where a change is required, there is a formal hand-over process. 4. Following completion of the evidence, the Report on an independent review of progress at HMP Birmingham by H. M. Chief Inspector of Prisons based on an inspection of the 7th to 9th May 2019 was brought to my attention. Paragraph 2.27 of the report provides: “The quality of ACCT casework was not yet good enough. In response to our concern at the last inspection, managers had sought to deliver single case management and provide prisoners in crisis with activities. This ambition has not yet been realised. None of the eight cases we checked had a single case manager...” 5. I am also aware that in a letter dated the 11th June 2019, ████████, Head of Custodial Contracts responded to the Report on the review of progress on behalf of H. M. Prison & Probation Service. In the response it is recognised that “we need to do more to embed single case management”. 6. I am concerned that I was given the impression that single case management is embedded at HMP Birmingham: if I had been aware that it was not, I would have sought additional evidence on why, what needed to be done to “embed” single case management and how it is intended to achieve it. 7. I am concerned that the disparity between the evidence given to me and the findings upon inspection 6 weeks earlier indicates that Managers at HMP Birmingham are either not aware of or not conveying the reality of the extent to which improvements in the ACCT process have been achieved. 8. The absence of an embedded system of single case management will put lives at risk as compliance with the ACCT process cannot be assured. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide an embedded single case manager for each ACCT

Wider context from the report

“1. Many of the deficiencies in Mr. McGuire’s ACCT plan, such as the absence of a properly completed care plan, the failure to involve the mental health team, failure to consider all relevant and available information and failure to carry out an effective post-closure review, were attributable to the absence of an identified case manager which resulted in different members of staff chairing his case reviews and no-one taking responsibility to follow up on action points. 2. At the time of Mr. McGuire’s death it was not uncommon for ACCTs not to have an identified case manager. 3. Evidence was given at inquest that there has been an increase in the number of trained case managers to enable all ACCTs to have a designated single case manager who will remain the case manager for the life of the ACCT so far as reasonably possible and where a change is required, there is a formal hand-over process. 4. Following completion of the evidence, the Report on an independent review of progress at HMP Birmingham by H. M. Chief Inspector of Prisons based on an inspection of the 7th to 9th May 2019 was brought to my attention. Paragraph 2.27 of the report provides: “The quality of ACCT casework was not yet good enough. In response to our concern at the last inspection, managers had sought to deliver single case management and provide prisoners in crisis with activities. This ambition has not yet been realised. None of the eight cases we checked had a single case manager...” 5. I am also aware that in a letter dated the 11th June 2019, ████████, Head of Custodial Contracts responded to the Report on the review of progress on behalf of H. M. Prison & Probation Service. In the response it is recognised that “we need to do more to embed single case management”. 6. I am concerned that I was given the impression that single case management is embedded at HMP Birmingham: if I had been aware that it was not, I would have sought additional evidence on why, what needed to be done to “embed” single case management and how it is intended to achieve it. 7. I am concerned that the disparity between the evidence given to me and the findings upon inspection 6 weeks earlier indicates that Managers at HMP Birmingham are either not aware of or not conveying the reality of the extent to which improvements in the ACCT process have been achieved. 8. The absence of an embedded system of single case management will put lives at risk as compliance with the ACCT process cannot be assured. ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems; Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide safety-team support and additional assurance measures to embed the single case manager process.

Verbatim wording from the response

“Compliance with the single case manager model is being monitored daily, and is reviewed at the monthly Safer Custody meetings. All case managers have been given additional briefing about the importance of consistent delivery of it, and the safety team for the West Midlands Prison Group is providing support and additional assurance measures to ensure that the process is embedded.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train additional single case managers to reduce caseloads and improve attendance at prisoners’ case reviews.

Verbatim wording from the response

“In accordance with Prison Service Instruction (PSI) 64/2011, HMP Birmingham operates a single case manager model, and consistency of case management continues to improve. There are ongoing operational challenges in delivering this model in every case but, since the inspection to which you refer, the prison has trained additional case managers and this means that each individual has a lower caseload and is more frequently able to attend their prisoners' case reviews.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce quality assurance checks for every ACCT document 72 hours after opening, weekly while open, and on closure.

Verbatim wording from the response

“The prison has also introduced further quality assurance of every ACCT document, with checks taking place 72 hours after opening, weekly while open, and on closure. If these checks reveal evidence of a failure to comply with the national guidance contained in PSI 64/2011, the members of staff involved are provided with relevant feedback and questioned about their actions. If the non-compliance is serious and/or repeated, disciplinary action may follow.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief all case managers on the importance of consistently delivering the single case manager model.

Verbatim wording from the response

“Compliance with the single case manager model is being monitored daily, and is reviewed at the monthly Safer Custody meetings. All case managers have been given additional briefing about the importance of consistent delivery of it, and the safety team for the West Midlands Prison Group is providing support and additional assurance measures to ensure that the process is embedded.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor compliance with the single case manager model daily and review it at monthly Safer Custody meetings.

Verbatim wording from the response

“Compliance with the single case manager model is being monitored daily, and is reviewed at the monthly Safer Custody meetings. All case managers have been given additional briefing about the importance of consistent delivery of it, and the safety team for the West Midlands Prison Group is providing support and additional assurance measures to ensure that the process is embedded.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 1 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Decisions on actions at HMP Birmingham are outside G4S’s remit because HMPPS now operates and manages the prison.

Verbatim wording from the response

“HM Area Coroner will be aware that HMP Birmingham is now operated and managed by HMPPS, ████████ being the current governing Governor. Any decisions in terms of actions to be taken at HMP Birmingham are not therefore within the remit of G4S.”

Source location

2019-0209-Response-by-G4S
Page 1 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing arrangements mitigate risks when the designated case manager cannot conduct a review, including substitute reviews and case transfers.

Verbatim wording from the response

“harm or other notable event, and the person concerned is not on duty. When this occurs, another case manager thoroughly reviews the ACCT documentation and, wherever possible, speaks to members of staff who know the prisoner to enable them to understand the relevant risks prior to chairing the review. Similarly, if the case manager is going to be absent for an extended period then the case is transferred to a different case manager.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 August 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Review deaths in custody, identify lessons learned, and use them to inform best practice across establishments.

    Stated by G4S Care And Justice Services (UK) LimitedStated in progressThe respondent said that this action was in progress when they made their response on 23 August 2019.
  2. 2

    Undertake a formal evaluation of the revised ACCT form and associated guidance pilot.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated in progressThe respondent said that this action was in progress when they made their response on 23 August 2019.
  3. 3

    Share lessons learned from Mr McGuire’s death with colleagues across the prison estate.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated plannedThe respondent said that this action was planned when they made their response on 23 August 2019.
  4. 4

    Begin nationally rolling out the new ACCT version in early 2020.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated plannedThe respondent said that this action was planned when they made their response on 23 August 2019.
  5. 5

    Pilot a revised ACCT form and associated guidance across nine prisons and one immigration removal centre.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated completedThe respondent said that this action was complete when they made their response on 23 August 2019.
  6. 6

    Continue developing a new version of the ACCT process informed by the pilot findings.

    Stated by Birmingham Prison and HM Prison and Probation Service and Ministry of JusticeStated in progressThe respondent said that this action was in progress when they made their response on 23 August 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review deaths in custody, identify lessons learned, and use them to inform best practice across establishments.

Verbatim wording from the response

“G4S take every death in custody very seriously indeed and have carefully considered HM Area Coroner’s concerns. G4S would like to reassure HM Area Coroner that they reflect on every death in custody, consider lessons learned and use these to inform best practice across their establishments.”

Source location

2019-0209-Response-by-G4S
Page 1 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a formal evaluation of the revised ACCT form and associated guidance pilot.

Verbatim wording from the response

“You may also be interested to know that we are continuing to develop the ACCT process. We piloted a revised version of the form and associated guidance in nine prisons and one immigration removal centre from February to June 2019. The feedback from the sites has been positive, and a formal evaluation of the pilot is currently being undertaken. The findings will inform the development of a new version of ACCT that we intend to begin to roll out nationally in early 2020.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share lessons learned from Mr McGuire’s death with colleagues across the prison estate.

Verbatim wording from the response

“Thank you again for bringing these matters of concern to my attention. I would like to reassure you that the lessons learned following the circumstances of Mr McGuire’s tragic death will be shared more widely with colleagues across the prison estate.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Begin nationally rolling out the new ACCT version in early 2020.

Verbatim wording from the response

“You may also be interested to know that we are continuing to develop the ACCT process. We piloted a revised version of the form and associated guidance in nine prisons and one immigration removal centre from February to June 2019. The feedback from the sites has been positive, and a formal evaluation of the pilot is currently being undertaken. The findings will inform the development of a new version of ACCT that we intend to begin to roll out nationally in early 2020.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot a revised ACCT form and associated guidance across nine prisons and one immigration removal centre.

Verbatim wording from the response

“You may also be interested to know that we are continuing to develop the ACCT process. We piloted a revised version of the form and associated guidance in nine prisons and one immigration removal centre from February to June 2019. The feedback from the sites has been positive, and a formal evaluation of the pilot is currently being undertaken. The findings will inform the development of a new version of ACCT that we intend to begin to roll out nationally in early 2020.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue developing a new version of the ACCT process informed by the pilot findings.

Verbatim wording from the response

“You may also be interested to know that we are continuing to develop the ACCT process. We piloted a revised version of the form and associated guidance in nine prisons and one immigration removal centre from February to June 2019. The feedback from the sites has been positive, and a formal evaluation of the pilot is currently being undertaken. The findings will inform the development of a new version of ACCT that we intend to begin to roll out nationally in early 2020.”

Source location

2019-0209-Response-by-HM-Prison-and-Probation-Service
Page 2 · response
Published 23 August 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026