PFD report

Amy Jade BUTCHER · Prevention of Future Deaths report

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Issued 26 Nov 2024•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of clinical knowledge about microdosing hallucinogenic mushrooms and its relevance to Lorazepam prescribing
    Part of recurring concern: Unsafe medication prescribing
  2. Lack of a clear prescribing decision-making and coordination system for mental health medication
    Part of recurring concern: Insufficient multi-disciplinary coordination in mental health carePart of recurring concern: Unclear responsibility for prescribing and medication advicePart of recurring concern: Unreliable doctor-to-doctor coordination of prescribing
  3. Unavailability of out-of-hours prescribing of Lorazepam when clinically required
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Continue monitoring developments concerning benzodiazepine prescribing and emerging evidence for implementation in accordance with future NICE or regulatory guidance.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 November 2024.
  2. Action

    Add prescribing responsibilities and communication instructions to standard letters sent to GPs when service users join CRHT caseloads.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 November 2024.
  3. Action

    Undertake a joint clinical audit with primary care colleagues three months after implementing the revised CRHT wording and report results to the Trust-wide Safety Group.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 November 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Commissioning NHS 111 Option 1 and out-of-hours GP services is outside the respondent’s responsibility.

    Stated by Norfolk and Suffolk NHS Foundation TrustOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clinical knowledge about microdosing hallucinogenic mushrooms and its relevance to Lorazepam prescribing

Wider context from the report

“Evidence was heard that a decision had been made by the Mental Health Multi-Disciplinary Team that Lorazepam was not to be prescribed to Amy in any event. The court heard that Lorazepam was highly addictive and the subject of frequent misuse by individuals to whom it was prescribed. There were two reasons given for the MDT decision. Firstly, Amy had volunteered to the Mental Health Team, that she had previously purchased online a ‘micro dose of hallucinogenic mushrooms’ to try and alleviate her systems. The court heard that like ‘homeopathic medication’ only a tiny amount of the active hallucinogen found in mushrooms would have been present, but that it was still illegal to possess this in the UK. Amy had told the team that she had only used this once. The MDT decision was that because this was an illegal drug, because the MDT were unaware that micro dosing of hallucinogenic mushrooms was being used by mental health patients, and because they did not know how it would react with the Lorazepam, no Lorazepam was to be prescribed to Amy. Secondly, Amy had previously disposed of medications prescribed to her which made her feel worse (a known side effect of some medications in the first few days of taking them). When advised to restart them, repeat prescriptions had to be made. In addition, just prior to her death Amy volunteered that she had been taking a sleeping tablet (Zopiclone) in the mornings, as well as taking them when she was supposed to at night. Amy had said that her current PRN medication had no effect, but the Zopiclone did help. As a result, it was recorded by the MDT that Amy was ‘non-concordant’ with her medication regime, therefore making her a higher risk of prescription misuse. However, in her evidence, the Emergency Department Consultant said she was fully aware of the fact that micro dosing of hallucinogenic mushrooms was being used by mental health patients, and that due to the tiny amount of active hallucinogen it was generally not a barrier to the prescription of any other medication. In addition, the Emergency Department Consultant stated that if an individual had ingested a toxic quantity of hallucinogenic mushrooms, there was no contra-indication for the prescription of Lorazepam as it was often prescribed to reduce the hallucinogenic effects. In the evidence heard from members of the MDT, it was clear that the illegal use of a ‘micro dose of hallucinogenic mushrooms’ coupled with Amy’s non-concordance, led to the decision not to prescribe her Lorazepam. As such, a lack of knowledge in relation to the common usage of micro dose hallucinogenic mushrooms as a self-treatment by mental health patients, a lack of knowledge in relation to there being no contra-indications for prescription of Lorazepam if micro dose hallucinogenic mushrooms were being used, and defining Amy as ‘non-concordant’ due to her use of Zopiclone when her PRN medication proved ineffective, prevented a realistic opportunity for the MDT to consider if Lorazepam should have been prescribed to Amy. ”

Is this part of a recurring concern?

Yes — Unsafe medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear prescribing decision-making and coordination system for mental health medication

Wider context from the report

“Evidence heard at inquest identified a muddled and unclear system for the prescription of medication to someone in Amy’s situation. The Emergency Department Consultant who saw Amy in crisis on the 10ᵗʰ May 2024 stated that for patients like Amy she had previously prescribed Lorazepam upon discharge home, but could only do this if the Mental Health Team in the ED requested her to do so, which they did not do on this occasion. The following day, Amy herself tried to obtain a prescription of Lorazepam by dialling NHS 111 Option 2 (Mental Health line). She spoke to a mental health practitioner who told her that NHS 111 Option 2 did not have the ability to prescribe medication, and she would need to call NHS 111 Option 1 and speak to an Out of Hours GP instead. Amy contacted NHS 111 Option 1 and spoke to an Out of Hours GP, who worked for a private company which had implemented a ban on the prescription of Lorazepam due to its highly addictive properties. As such, even if the GP had considered Lorazepam to be required in Amy’s case, he could not have prescribed it. The GP prescribed different PRN medications, which were subsequently found in Amy’s system after her death. Amy’s own GP gave evidence stating that the system for prescribing mental health medication was confusing. He stated that mental health medications prescribed to a patient by a GP (such as antidepressants) before a Mental Health Team became involved, remained the responsibility of the GP. However, once a Mental Health Team became involved, any changes to the medication regime could only be made by the Mental Health Team. In addition, some medication would be prescribed by the Mental Health Team directly, whilst other would be prescribed separately by the GP. The GP described the situation as one of there simply being ‘too many chiefs’. The net effect of the current system in place is that an individual in Amy’s situation finds themselves needing to make multiple telephone calls or contacts with NHS 111 Option 1, NHS 111 Option 2, their Out of Hours GP Service, their own GP and their Mental Health Team, in order to try and obtain either a new prescription or change their current prescription if their mental health suddenly deteriorates. There is evidently no single point of contact, or single decision maker regarding prescriptions in these cases. The evidence suggests that the situation is exacerbated even further if the individual’s mental health deterioration occurs Out of Hours. ”

Is this part of a recurring concern?

Yes — Insufficient multi-disciplinary coordination in mental health care; Unclear responsibility for prescribing and medication advice; Unreliable doctor-to-doctor coordination of prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of out-of-hours prescribing of Lorazepam when clinically required

Wider context from the report

“Evidence heard at inquest identified a muddled and unclear system for the prescription of medication to someone in Amy’s situation. The Emergency Department Consultant who saw Amy in crisis on the 10ᵗʰ May 2024 stated that for patients like Amy she had previously prescribed Lorazepam upon discharge home, but could only do this if the Mental Health Team in the ED requested her to do so, which they did not do on this occasion. The following day, Amy herself tried to obtain a prescription of Lorazepam by dialling NHS 111 Option 2 (Mental Health line). She spoke to a mental health practitioner who told her that NHS 111 Option 2 did not have the ability to prescribe medication, and she would need to call NHS 111 Option 1 and speak to an Out of Hours GP instead. Amy contacted NHS 111 Option 1 and spoke to an Out of Hours GP, who worked for a private company which had implemented a ban on the prescription of Lorazepam due to its highly addictive properties. As such, even if the GP had considered Lorazepam to be required in Amy’s case, he could not have prescribed it. The GP prescribed different PRN medications, which were subsequently found in Amy’s system after her death. Amy’s own GP gave evidence stating that the system for prescribing mental health medication was confusing. He stated that mental health medications prescribed to a patient by a GP (such as antidepressants) before a Mental Health Team became involved, remained the responsibility of the GP. However, once a Mental Health Team became involved, any changes to the medication regime could only be made by the Mental Health Team. In addition, some medication would be prescribed by the Mental Health Team directly, whilst other would be prescribed separately by the GP. The GP described the situation as one of there simply being ‘too many chiefs’. The net effect of the current system in place is that an individual in Amy’s situation finds themselves needing to make multiple telephone calls or contacts with NHS 111 Option 1, NHS 111 Option 2, their Out of Hours GP Service, their own GP and their Mental Health Team, in order to try and obtain either a new prescription or change their current prescription if their mental health suddenly deteriorates. There is evidently no single point of contact, or single decision maker regarding prescriptions in these cases. The evidence suggests that the situation is exacerbated even further if the individual’s mental health deterioration occurs Out of Hours. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make an appropriate medication-concordance assessment when patients use alternative medication because PRN medication is ineffective

Wider context from the report

“Evidence was heard that a decision had been made by the Mental Health Multi-Disciplinary Team that Lorazepam was not to be prescribed to Amy in any event. The court heard that Lorazepam was highly addictive and the subject of frequent misuse by individuals to whom it was prescribed. There were two reasons given for the MDT decision. Firstly, Amy had volunteered to the Mental Health Team, that she had previously purchased online a ‘micro dose of hallucinogenic mushrooms’ to try and alleviate her systems. The court heard that like ‘homeopathic medication’ only a tiny amount of the active hallucinogen found in mushrooms would have been present, but that it was still illegal to possess this in the UK. Amy had told the team that she had only used this once. The MDT decision was that because this was an illegal drug, because the MDT were unaware that micro dosing of hallucinogenic mushrooms was being used by mental health patients, and because they did not know how it would react with the Lorazepam, no Lorazepam was to be prescribed to Amy. Secondly, Amy had previously disposed of medications prescribed to her which made her feel worse (a known side effect of some medications in the first few days of taking them). When advised to restart them, repeat prescriptions had to be made. In addition, just prior to her death Amy volunteered that she had been taking a sleeping tablet (Zopiclone) in the mornings, as well as taking them when she was supposed to at night. Amy had said that her current PRN medication had no effect, but the Zopiclone did help. As a result, it was recorded by the MDT that Amy was ‘non-concordant’ with her medication regime, therefore making her a higher risk of prescription misuse. However, in her evidence, the Emergency Department Consultant said she was fully aware of the fact that micro dosing of hallucinogenic mushrooms was being used by mental health patients, and that due to the tiny amount of active hallucinogen it was generally not a barrier to the prescription of any other medication. In addition, the Emergency Department Consultant stated that if an individual had ingested a toxic quantity of hallucinogenic mushrooms, there was no contra-indication for the prescription of Lorazepam as it was often prescribed to reduce the hallucinogenic effects. In the evidence heard from members of the MDT, it was clear that the illegal use of a ‘micro dose of hallucinogenic mushrooms’ coupled with Amy’s non-concordance, led to the decision not to prescribe her Lorazepam. As such, a lack of knowledge in relation to the common usage of micro dose hallucinogenic mushrooms as a self-treatment by mental health patients, a lack of knowledge in relation to there being no contra-indications for prescription of Lorazepam if micro dose hallucinogenic mushrooms were being used, and defining Amy as ‘non-concordant’ due to her use of Zopiclone when her PRN medication proved ineffective, prevented a realistic opportunity for the MDT to consider if Lorazepam should have been prescribed to Amy. ”

Is this part of a recurring concern?

Yes — Unreliable assessment of medication concordance in mental health care; Unsafe medication prescribing.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring developments concerning benzodiazepine prescribing and emerging evidence for implementation in accordance with future NICE or regulatory guidance.

Verbatim wording from the response

“Our clinicians will adhere to their professional codes, national and regulatory guidance in conjunction with the Trust’s Management of Medication Policy.”

Source location

Response from Norfolk and Suffolk NHS
Page 3 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add prescribing responsibilities and communication instructions to standard letters sent to GPs when service users join CRHT caseloads.

Verbatim wording from the response

“To simplify the position, we have added the following information to our standard letters which are sent to GPs when service users are taken onto CRHT caseloads:”

Source location

Response from Norfolk and Suffolk NHS
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a joint clinical audit with primary care colleagues three months after implementing the revised CRHT wording and report results to the Trust-wide Safety Group.

Verbatim wording from the response

“By way of assurance, the clinical audit team will undertake a joint audit with primary care colleagues 3 months post implementation of the above wording being introduced, the results of which will be reported to our Trust wide Safety Group for consideration.”

Source location

Response from Norfolk and Suffolk NHS
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff to liaise directly with GPs when requesting adjustments to medications already prescribed by GPs.

Verbatim wording from the response

“Staff have been reminded of the need to liaise directly with GPs with any requests to adjust medications already prescribed by GPs in the circumstances described above.”

Source location

Response from Norfolk and Suffolk NHS
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commissioning NHS 111 Option 1 and out-of-hours GP services is outside the respondent’s responsibility.

Verbatim wording from the response

“I recognise that Amy interacted with multiple prescribing pathways within the NHS system and whilst NSFT is not the responsible commissioner for NHS 111 Option 1, GP surgeries out of hours GP services we have raised the issue with our Integrated Commissioning Boards with a view to identifying any possible improvements that can be made as a result of the concern raised.”

Source location

Response from Norfolk and Suffolk NHS
Page 1 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extremely limited evidence and absent specific guidance constrain development of advice on Lorazepam use alongside microdosed hallucinogenic mushrooms.

Verbatim wording from the response

“Our Chief Pharmacist office has advised that the British National Formulary does not, as a standard, list illegal substances as contra-indications.”

Source location

Response from Norfolk and Suffolk NHS
Page 3 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing NICE guidance is considered to address concerns about which medicines should and should not be prescribed in different circumstances.

Verbatim wording from the response

“NICE have reviewed their guideline CG113 on the management of generalised anxiety disorder (GAD) and panic disorder in adults, against your report. They have concluded that the guideline addresses the concerns raised by this very sad case as it covers which medicines should, and should not, be prescribed for the treatment of GAF in different circumstances.”

Source location

Response from DHSC
Page 1 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England cannot currently include medication prescribing in NHS 111 mental health crisis services because prescribing is not feasible, including where triage is outsourced.

Verbatim wording from the response

“Further, in August 2024 NHS England announced the introduction of access to local ageappropriate crisis services via NHS 111 ‘select mental health option’ (see https://www.england.nhs.uk/2024/08/nhs-111-offering-crisis-mental-health-support-for-thefirst-time/). It is not currently feasible to include prescription of medication under this service. NHS England has therefore introduced a fail-safe system whereby patients with medication queries or requests are advised to select option 1 (prescribing) when calling NHS 111. This acknowledges that most open crisis services are unable to prescribe medication. This should make the process easier and much clearer for patients.”

Source location

Response from DHSC
Page 2 · response
Published 28 November 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Implement a standard operating procedure defining the aims, objectives and expectations of mental health liaison services in acute hospitals.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 November 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    A&E consultants may prescribe Lorazepam without mental health team approval when clinically necessary.

    Stated by Norfolk and Suffolk NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a standard operating procedure defining the aims, objectives and expectations of mental health liaison services in acute hospitals.

Verbatim wording from the response

“However, we know we can always improve our communication and services with our acute hospital colleagues and as a result we have recently implemented a new Standard Operating Procedure for our mental health liaison teams within the acute hospitals in Norfolk & Waveney. This document clearly outlines the aims, objectives and expectations of our mental health liaison services within acute hospital settings. A copy of this document is enclosed for your information.”

Source location

Response from Norfolk and Suffolk NHS
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A&E consultants may prescribe Lorazepam without mental health team approval when clinically necessary.

Verbatim wording from the response

“I note your record of the evidence given by the A&E Consultant was that they could only prescribe Lorazepam on discharge if the mental health team requested this. Upon enquiring further, I understand that the agreed process with our acute hospital colleagues is that where a patient has been deemed medically fit for discharge, subject to mental health assessment, the A&E Consultant would have no further involvement unless the mental health liaison staff specifically requested prescription of medication and it is in that context that the A&E Consultant would only prescribe on discharge if the mental health team requested it. It therefore remains open to an A&E Consultant to prescribe without reference to the mental health team if it is their clinical view that the same is necessary.”

Source location

Response from Norfolk and Suffolk NHS
Page 2 · response
Published 28 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026