PFD report

Andrew Gibbins · Prevention of Future Deaths report

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Issued 17 Dec 2020•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to report concerning patient presentations to clinicians
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Review communication processes with the Ambulance Trust.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  2. Action

    Review the patient transfer handover process for NSFT-to-WSFT physical health interventions.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  3. Action

    Reinforce with relevant staff the need to receive and document all information correctly.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Ambulance Trust had passed the relevant information; the communication failure was attributed to miscommunication rather than non-transmission.

    Stated by West Suffolk NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to report concerning patient presentations to clinicians

Wider context from the report

“(1) The Hospital Security Guard guided Andrew Gibbins back to AAU looking lost and confused (following a cigarette break) when in general way saying that he was feeling suicidal and that that had been the reason why he was under the care of Wedgewood. There were no immediate concerns for him, but the Security Guard had been concerned enough to ask for the Wedgewood staff member escort when he returned to AAU. Andrew's presentation had not been reported to any clinician at either AAU or Wedgewood. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review communication processes with the Ambulance Trust.

Verbatim wording from the response

“Recommendation Four – Acute hospital and ambulance Trusts to review communication processes.”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the patient transfer handover process for NSFT-to-WSFT physical health interventions.

Verbatim wording from the response

“The handover process has been reviewed and when a patient is transferred from NSFT to WSFT for a physical health intervention the SBAR documentation will be handed over to WSFT staff. This information will be incorporated into the WSFT risk assessment. This will be incorporated into the acute hospital mental health policy by 31 May 2021.”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 1 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce with relevant staff the need to receive and document all information correctly.

Verbatim wording from the response

“We have reviewed our communication process with the Ambulance Trust who have informed us that they did pass the information to us (as would be normal process for them), but on this occasion it appears there was some miscommunication. It has been reinforced with the staff involved the importance of ensuring all information has been received and documented correctly.”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement SBAR handover, incorporate transferred information into WSFT risk assessments, and add the process to the acute hospital mental health policy.

Verbatim wording from the response

“The handover process has been reviewed and when a patient is transferred from NSFT to WSFT for a physical health intervention the SBAR documentation will be handed over to WSFT staff. This information will be incorporated into the WSFT risk assessment. This will be incorporated into the acute hospital mental health policy by 31 May 2021.”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 1 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Ambulance Trust had passed the relevant information; the communication failure was attributed to miscommunication rather than non-transmission.

Verbatim wording from the response

“Recommendation Four – Acute hospital and ambulance Trusts to review communication processes.”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 7 January 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Establish and operate formal regular interface meetings with West Suffolk Hospital, senior decision-makers, agreed actions, minutes, and governance tracking.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  2. 2

    Review the acute hospital missing persons policy and confirm it is fit for purpose.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 January 2021.
  3. 3

    Hold monthly cross-Trust mental health meetings for joint working, troubleshooting, communication, action planning and assurance.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 January 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The acute hospital’s existing missing-persons policy was reviewed and considered fit for purpose.

    Stated by West Suffolk NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate formal regular interface meetings with West Suffolk Hospital, senior decision-makers, agreed actions, minutes, and governance tracking.

Verbatim wording from the response

“To this end I would like to reassure you that we have taken your concern seriously and have in place a regular interface meeting with the West Suffolk Hospital to date we have held five such meetings. These previously were informal however we have moved these to a formal footing with agreed actions and minutes for governance purposes. This meeting is attended by senior staff who are authorised to make decisions and implement improvements, actions are tracked, and communication pathways have been strengthened as a result.”

Source location

2020-0290-Response-from-Hellesdon-Hospital-Redacted
Page 1 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the acute hospital missing persons policy and confirm it is fit for purpose.

Verbatim wording from the response

“Recommendation Three – Acute hospital to review the missing person’s policy;”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 1 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly cross-Trust mental health meetings for joint working, troubleshooting, communication, action planning and assurance.

Verbatim wording from the response

“The Trusts have commenced monthly meetings between the head of mental health and the lead nurse for NSFT’s West Suffolk Care Group to ensure cohesive working/trouble shooting and good communication. These meetings are minuted for action planning, service improvement and assurance purposes.”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 1 · response
Published 7 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The acute hospital’s existing missing-persons policy was reviewed and considered fit for purpose.

Verbatim wording from the response

“Recommendation Three – Acute hospital to review the missing person’s policy;”

Source location

2020-0290-Response-from-West-Suffolk-NHS-Foundation-Trust-Redacted
Page 1 · response
Published 7 January 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/3

Data last updated 7 September 2026