PFD report

Katrina Margaret Mary O’Hara · Prevention of Future Deaths report

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Issued 3 Mar 2020•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to provide replacement phones when victims’ phones are seized during an investigation
  2. Failure to recognise the perpetrator’s suicide risk as a significant domestic abuse risk factor for the victim
    Part of recurring concern: Failure to reliably recognise and assess domestic abuse risks
  3. Failure to ensure that non-emergency 999 calls from victims are taken or followed up without requiring the victim to call back
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Pilot and evaluate approaches for identifying and tackling high-risk offenders, including adding suicide indicators to potential risk indicators.

    Stated by Home OfficeStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2020.
  2. Action

    Review domestic homicide review findings and academic research to improve identification of characteristics and risk factors for domestic homicides.

    Stated by Home OfficeStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2020.
  3. Action

    Implement revised national Principles and Practice for Contact Management covering the concern about redirecting non-emergency calls.

    Stated by National Police Chiefs’ CouncilStated completedThe respondent said that this action was complete when they made their response on 10 March 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Police forces are responsible for operational matters concerning call handling, evidence seizure and training on Niche systems.

    Stated by Home OfficeRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide replacement phones when victims’ phones are seized during an investigation

Wider context from the report

“iii. It is not unusual that the mobile phones of victims are seized by police as part of investigation into domestic abuse related allegations. Until the death of Miss O’Hara, Dorset Police did not provide replacement phones, leaving victims potentially without a means to communicate with others, including in an emergency. As stated above, Dorset Police now have a store of mobile phones available to supply to victims where their phones have been seized as evidence. I am concerned that this may not be in place across the police forces of England and Wales and that victims in some areas are being left without the means of contacting others, including the emergency services, when their phones have been seized by police during an investigation. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise the perpetrator’s suicide risk as a significant domestic abuse risk factor for the victim

Wider context from the report

“ii. Dorset Police have changed their Domestic Abuse Investigation Policy and Procedure to include the suicide risk of the perpetrator of domestic abuse as a significant risk factor for the victim of domestic abuse. This is a recent change and reflects the growing understanding that the perpetrator who has “nothing left to lose” poses a significant risk to his or her victim. I am concerned that this change in policy in Dorset may not be reflected nationwide. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and assess domestic abuse risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that non-emergency 999 calls from victims are taken or followed up without requiring the victim to call back

Wider context from the report

“i. I am concerned that Police Forces across England and Wales may still be employing a policy similar to that previously employed by Dorset Police, with regard to non-emergency calls made to 999. Dorset Police have recognised the courage it takes a victim of domestic violence to make a call to the police so have now ensured that, depending on the risk level and whether police attendance will be required, the call will either be taken by the 999 call handler, or, where it is deemed that no police attendance at any time is likely required, the caller will be called back at a later convenient time. It is no longer left to the victim to make a subsequent call to the police in relation to the same complaint. The concern is that if similar policies are not in place across the police forces in England and Wales, victims of offences, who may have had to take a huge risk to themselves or others to make the call to the police, are being asked to call back on a different number if their call is not categorised as an emergency. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure police officers are trained to use Niche for linking events and notifying investigation leads

Wider context from the report

“iv. “Niche” is a software program used by, I understand, 23 police forces across England and Wales. I do not know if more forces are due to adopt Niche in the future. I am concerned that appropriate training needs to be provided to police officers to ensure they have a good understanding of Niche and how to “link” events to an occurrence and to ensure that the appropriate individuals, for example the officer leading an investigation, are notified of any developments in a case. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot and evaluate approaches for identifying and tackling high-risk offenders, including adding suicide indicators to potential risk indicators.

Verbatim wording from the response

“In respect of potential risk indicators in perpetrators, the Home Office is working with a number of police forces and the College of Policing to pilot and evaluate approaches to identifying and tackling high risk offenders. This work includes adding suicide indicators to the list of potential risk indicators. In parallel work is ongoing to review findings from domestic homicide reviews and academic research with a view to more accurately identifying key characteristics and risk factors for domestic homicides.”

Source location

2020-0051-Response-from-Crime-Policing-and-Fire-Service
Page 1 · response
Published 10 March 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review domestic homicide review findings and academic research to improve identification of characteristics and risk factors for domestic homicides.

Verbatim wording from the response

“In respect of potential risk indicators in perpetrators, the Home Office is working with a number of police forces and the College of Policing to pilot and evaluate approaches to identifying and tackling high risk offenders. This work includes adding suicide indicators to the list of potential risk indicators. In parallel work is ongoing to review findings from domestic homicide reviews and academic research with a view to more accurately identifying key characteristics and risk factors for domestic homicides.”

Source location

2020-0051-Response-from-Crime-Policing-and-Fire-Service
Page 1 · response
Published 10 March 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement revised national Principles and Practice for Contact Management covering the concern about redirecting non-emergency calls.

Verbatim wording from the response

“Since 2015 there has been a major refresh of the National Contact Management Strategy. This has been undertaken under the auspices of the National Contact Management Steering Group and was approved by Chief Constable’s Council in January 2019. Following on from the approval of the strategy a corresponding, comprehensive, review of the Principles and Practice for Contact Management has also been undertaken.”

Source location

2020-0051-Response-from-National-Police-Chiefs-Council_Redacted
Page 1 · response
Published 10 March 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Police forces are responsible for operational matters concerning call handling, evidence seizure and training on Niche systems.

Verbatim wording from the response

“The matters you raise in relation to call handling, seizure of evidence and police training on Niche systems are primarily operational matters for the police. However, the Home Office liaises closely with policing leads and the College of Policing on domestic abuse issues and understands that domestic abuse cases are accorded a high priority by forces. Experience during the recent pandemic lockdown period has seen police forces employing innovative tactics to ensure that victims of domestic abuse can contact them in a wider range of ways – including for example on line as well as by telephone – as well as targeting high risk perpetrators. Police forces will be maintaining and building on such innovation as lockdown eases and good practice will be shared through the College of Policing.”

Source location

2020-0051-Response-from-Crime-Policing-and-Fire-Service
Page 1 · response
Published 10 March 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The revised national contact-management principles already cover the concern, so no further clarification or amendment is intended.

Verbatim wording from the response

“Our revised principles and practice cover this issue.”

Source location

2020-0051-Response-from-National-Police-Chiefs-Council_Redacted
Page 1 · response
Published 10 March 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The incident appears to have involved inappropriate channel selection under the national 999 criteria.

Verbatim wording from the response

“However, it should also be borne in mind that 999 is a national system with specific criteria, and it would appear that it was a case of inappropriate channel selection as outlined within those National criteria.”

Source location

2020-0051-Response-from-National-Police-Chiefs-Council_Redacted
Page 2 · response
Published 10 March 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Raise the coroner’s report at the next National Contact Management Steering Group meeting to inform all forces.

    Stated by National Police Chiefs’ CouncilStated plannedThe respondent said that this action was planned when they made their response on 10 March 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the coroner’s report at the next National Contact Management Steering Group meeting to inform all forces.

Verbatim wording from the response

“I will raise your report at the next meeting of the National Contact Management Steering Group for the awareness of all forces.”

Source location

2020-0051-Response-from-National-Police-Chiefs-Council_Redacted
Page 1 · response
Published 10 March 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/3

Data last updated 7 September 2026