PFD report

Geoffrey Harrison HUTTON · Prevention of Future Deaths report

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Issued 4 Jun 2021•Worcestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure of the ACCT Case Manager allocation and oversight system
    Part of recurring concern: Ineffective prison suicide and self-harm prevention systemsPart of recurring concern: Unreliable ACCT suicide and self-harm prevention processesPart of recurring concern: Unreliable case allocation and resolution of allocation disputes
  2. Lack of formal training for ACCT Case Manager allocation and duties
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  3. Insufficient Safer Custody team capacity for Equality & Disability issues
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Issue a staff notice explaining the new social care processes after completing the memorandum of understanding.

    Stated by HM Prison and Probation ServiceStated plannedThe respondent said that this action was planned when they made their response on 4 June 2021.
  2. Action

    Make suicide and self-harm training, including ACCT material, mandatory for Operational Support Grade staff.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 4 June 2021.
  3. Action

    Complete a memorandum of understanding with Worcestershire County Council to improve social care provision and procedures.

    Stated by HM Prison and Probation ServiceStated plannedThe respondent said that this action was planned when they made their response on 4 June 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the ACCT Case Manager allocation and oversight system

Wider context from the report

“(2) There appears to be no effective system for allocating ACCT Case Managers at HMP Long Lartin. The officer (Officer A) who, when she opened the final ACCT document for Mr. Hutton, appointed herself as Case Manager for this ACCT, did so knowing that she would have no contact with him over the following two weeks. Officer A gave evidence that: (a) this was common practice at the prison; (b) officers were discouraged from not naming a Case Manager when they opened an ACCT, even if (as here ) it was opened at night; (c) she was hoping that another officer might “take it over” from her. As she predicted, she herself did indeed have no further contact with Mr. Hutton. Furthermore, this problem was not passed on or identified, and no other officer took over the Case Manager role. Therefore there was no effective oversight of an ACCT involving a potentially very vulnerable individual. Of particular concern is that another appears to have filled in Officer A’s details in the “name” and “signature” boxes at the foot of the ACCT Caremap, and dated them 7.2.19 (the day before Mr. Hutton’s death ), thereby giving the impression that Officer A had reviewed and satisfied herself that the actions identified in the Caremap had been dealt with. In fact, the most important action on the Caremap, which required a social care referral, had not been completed. This lack of effective oversight was not confined to Mr. Hutton’s final ACCT document. For his first ACCT document at HMP Long Lartin, only a month earlier, the named Case Manager had no involvement with it until the fourth ACCT Case Review, and made no entries on the Caremap ( which was signed off by a different officer ). I heard evidence from a member of the current Senior Management Team at the prison that: (a) there is currently no formal training for the allocation of, or fulfilment of the duties of the ACCT Case Manager role; (b) this will be reviewed, and training will be organised. The lack of an effective ACCT Case Manager, who is able to provide proper oversight of an ACCT, is an issue which was raised by me in a previous Report to Prevent Future Deaths which followed the death of another prisoner at HMP Long Lartin ( David KIRSCH – report dated 30.10.19 ) ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems; Unreliable ACCT suicide and self-harm prevention processes; Unreliable case allocation and resolution of allocation disputes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of formal training for ACCT Case Manager allocation and duties

Wider context from the report

“(2) There appears to be no effective system for allocating ACCT Case Managers at HMP Long Lartin. The officer (Officer A) who, when she opened the final ACCT document for Mr. Hutton, appointed herself as Case Manager for this ACCT, did so knowing that she would have no contact with him over the following two weeks. Officer A gave evidence that: (a) this was common practice at the prison; (b) officers were discouraged from not naming a Case Manager when they opened an ACCT, even if (as here ) it was opened at night; (c) she was hoping that another officer might “take it over” from her. As she predicted, she herself did indeed have no further contact with Mr. Hutton. Furthermore, this problem was not passed on or identified, and no other officer took over the Case Manager role. Therefore there was no effective oversight of an ACCT involving a potentially very vulnerable individual. Of particular concern is that another appears to have filled in Officer A’s details in the “name” and “signature” boxes at the foot of the ACCT Caremap, and dated them 7.2.19 (the day before Mr. Hutton’s death ), thereby giving the impression that Officer A had reviewed and satisfied herself that the actions identified in the Caremap had been dealt with. In fact, the most important action on the Caremap, which required a social care referral, had not been completed. This lack of effective oversight was not confined to Mr. Hutton’s final ACCT document. For his first ACCT document at HMP Long Lartin, only a month earlier, the named Case Manager had no involvement with it until the fourth ACCT Case Review, and made no entries on the Caremap ( which was signed off by a different officer ). I heard evidence from a member of the current Senior Management Team at the prison that: (a) there is currently no formal training for the allocation of, or fulfilment of the duties of the ACCT Case Manager role; (b) this will be reviewed, and training will be organised. The lack of an effective ACCT Case Manager, who is able to provide proper oversight of an ACCT, is an issue which was raised by me in a previous Report to Prevent Future Deaths which followed the death of another prisoner at HMP Long Lartin ( David KIRSCH – report dated 30.10.19 ) ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient Safer Custody team capacity for Equality & Disability issues

Wider context from the report

“(1) No social care referral had been made for Mr. Hutton, despite the need for one having been identified soon after his arrival at HMP Long Lartin. This was because no effective system for making such referrals to the relevant Local Authority appeared to be in place at the prison at the time of these events. The Safer Custody team were responsible for making such referrals, but members of that team suggested in evidence that they had insufficient time to deal with such issues. The Safer Custody lead at the time of these events gave evidence as follows: (a) a social care referral, on the correct form as per the prison’s Adult Safeguarding Policy, was never made; (b) such a referral should have been made within days of Mr. Hutton’s arrival at the prison; (c) he was unable to explain why the system had broken down, but agreed that officers within his team had then, and continue to have insufficient time to devote to Equality & Disability issues; (d) there is still no training in place to ensure that officers are able to identify the need for a social care referral, and know how to make such a referral. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the social care referral system to make referrals to the relevant Local Authority

Wider context from the report

“(1) No social care referral had been made for Mr. Hutton, despite the need for one having been identified soon after his arrival at HMP Long Lartin. This was because no effective system for making such referrals to the relevant Local Authority appeared to be in place at the prison at the time of these events. The Safer Custody team were responsible for making such referrals, but members of that team suggested in evidence that they had insufficient time to deal with such issues. The Safer Custody lead at the time of these events gave evidence as follows: (a) a social care referral, on the correct form as per the prison’s Adult Safeguarding Policy, was never made; (b) such a referral should have been made within days of Mr. Hutton’s arrival at the prison; (c) he was unable to explain why the system had broken down, but agreed that officers within his team had then, and continue to have insufficient time to devote to Equality & Disability issues; (d) there is still no training in place to ensure that officers are able to identify the need for a social care referral, and know how to make such a referral. ”

Is this part of a recurring concern?

Yes — Unreliable social care referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of training for identifying and making social care referrals

Wider context from the report

“(1) No social care referral had been made for Mr. Hutton, despite the need for one having been identified soon after his arrival at HMP Long Lartin. This was because no effective system for making such referrals to the relevant Local Authority appeared to be in place at the prison at the time of these events. The Safer Custody team were responsible for making such referrals, but members of that team suggested in evidence that they had insufficient time to deal with such issues. The Safer Custody lead at the time of these events gave evidence as follows: (a) a social care referral, on the correct form as per the prison’s Adult Safeguarding Policy, was never made; (b) such a referral should have been made within days of Mr. Hutton’s arrival at the prison; (c) he was unable to explain why the system had broken down, but agreed that officers within his team had then, and continue to have insufficient time to devote to Equality & Disability issues; (d) there is still no training in place to ensure that officers are able to identify the need for a social care referral, and know how to make such a referral. ”

Is this part of a recurring concern?

Yes — Unreliable social care referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure ACCT training for staff carrying out night observations

Wider context from the report

“(3) Not all prison staff who carry out ACCT observations on vulnerable prisoners at night have received ACCT training. This issue became apparent when the Operational Support Grade member of staff ( OSG ) who found Mr. Hutton on the morning of his death gave evidence to the inquest. Not only had he not received any training about the ACCT procedure at the time of these events, that remains the case now. I heard evidence from a member of the current Senior Management Team at the prison that OSGs are currently required to carry out ACCT observations at night, but that ACCT training for them is not mandatory and some have therefore not received such training. It is of concern that those carrying out potentially critical observations on very vulnerable prisoners may not be aware of what the ACCT procedure involves, or what it may require of them if they have any concerns about a prisoner. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a staff notice explaining the new social care processes after completing the memorandum of understanding.

Verbatim wording from the response

“The prison is also developing a directory to be used by staff in order to identify the most appropriate interventions for those in custody. This is due to be published later this month and will feature all interventions available through Worcestershire Social Care and will include information about the sensory impairment team within the local authority. A new template for referrals is more user friendly and takes less time to complete. Posters have been displayed around the prison to promote the new template and policy, and when the memorandum of understanding has been completed a notice to staff will be issued to inform all staff of the new processes.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 1 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make suicide and self-harm training, including ACCT material, mandatory for Operational Support Grade staff.

Verbatim wording from the response

“Your final concern relates to the fact that some Operational Support Grade (OSG) staff who carry out ACCT observations at night have not received ACCT training. We are making changes to the training provided to OSG staff, making it mandatory for OSGs to complete suicide and self-harm (SASH) training, which includes material on ACCT. Initial OSG training will also be changed, so that from early 2022 all new OSGs will receive the relevant SASH training modules as routine.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 2 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a memorandum of understanding with Worcestershire County Council to improve social care provision and procedures.

Verbatim wording from the response

“Following the inquest, a review of the prison’s adult safeguarding policy was undertaken, and the prison is now working on a memorandum of understanding with Worcestershire County Council which will be completed by September 2021. The agreement sets out the strategic intent and joint commitment to improving the social care provision and procedures for those in custody.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 1 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide specific training and require relevant modules for ACCT Case Coordinators before they take up the role.

Verbatim wording from the response

“Your second concern relates to the system for allocating ACCT case managers. You may be aware that HMPPS has introduced a revised version of ACCT which went live across the prison estate in July 2021; ACCT version 6. The changes are intended to assist staff in providing high quality multi-disciplinary care and support to individuals at risk, focusing on a person-centred approach which meets the needs of each individual. The term Case Manager has been replaced with Case Coordinator to reflect the fact that everyone involved in the ACCT process is responsible for ensuring that good quality support is provided. Specific training for ACCT Case Coordinators is being provided and staff must undertake the relevant modules before taking up the role.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 2 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an additional safer custody team manager to increase capacity for ACCT assurance work.

Verbatim wording from the response

“At HMP Long Lartin a new database is being implemented to support the allocation of ACCT Case Coordinators. This contains information on staff rotas, periods of leave and how many open ACCTs each Case Coordinator currently has. This will facilitate effective allocation decisions and support a renewed focus on providing consistent and proper oversight and ownership of cases. In addition, the staffing resources within the safer custody team have been reviewed and an additional manager has been introduced, providing capacity to complete more assurance work around ACCT processes.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 2 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and publish a directory of available social care interventions, including sensory impairment services.

Verbatim wording from the response

“The prison is also developing a directory to be used by staff in order to identify the most appropriate interventions for those in custody. This is due to be published later this month and will feature all interventions available through Worcestershire Social Care and will include information about the sensory impairment team within the local authority. A new template for referrals is more user friendly and takes less time to complete. Posters have been displayed around the prison to promote the new template and policy, and when the memorandum of understanding has been completed a notice to staff will be issued to inform all staff of the new processes.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 1 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a database to support allocation of ACCT Case Coordinators using staffing and caseload information.

Verbatim wording from the response

“At HMP Long Lartin a new database is being implemented to support the allocation of ACCT Case Coordinators. This contains information on staff rotas, periods of leave and how many open ACCTs each Case Coordinator currently has. This will facilitate effective allocation decisions and support a renewed focus on providing consistent and proper oversight and ownership of cases. In addition, the staffing resources within the safer custody team have been reviewed and an additional manager has been introduced, providing capacity to complete more assurance work around ACCT processes.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 2 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a more user-friendly social care referral template.

Verbatim wording from the response

“The prison is also developing a directory to be used by staff in order to identify the most appropriate interventions for those in custody. This is due to be published later this month and will feature all interventions available through Worcestershire Social Care and will include information about the sensory impairment team within the local authority. A new template for referrals is more user friendly and takes less time to complete. Posters have been displayed around the prison to promote the new template and policy, and when the memorandum of understanding has been completed a notice to staff will be issued to inform all staff of the new processes.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 1 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide relevant suicide and self-harm training modules routinely to all new Operational Support Grade staff from early 2022.

Verbatim wording from the response

“Your final concern relates to the fact that some Operational Support Grade (OSG) staff who carry out ACCT observations at night have not received ACCT training. We are making changes to the training provided to OSG staff, making it mandatory for OSGs to complete suicide and self-harm (SASH) training, which includes material on ACCT. Initial OSG training will also be changed, so that from early 2022 all new OSGs will receive the relevant SASH training modules as routine.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 2 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display posters promoting the new referral template and safeguarding policy.

Verbatim wording from the response

“The prison is also developing a directory to be used by staff in order to identify the most appropriate interventions for those in custody. This is due to be published later this month and will feature all interventions available through Worcestershire Social Care and will include information about the sensory impairment team within the local authority. A new template for referrals is more user friendly and takes less time to complete. Posters have been displayed around the prison to promote the new template and policy, and when the memorandum of understanding has been completed a notice to staff will be issued to inform all staff of the new processes.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 1 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the prison’s adult safeguarding policy.

Verbatim wording from the response

“Following the inquest, a review of the prison’s adult safeguarding policy was undertaken, and the prison is now working on a memorandum of understanding with Worcestershire County Council which will be completed by September 2021. The agreement sets out the strategic intent and joint commitment to improving the social care provision and procedures for those in custody.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 1 · response
Published 4 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement ACCT version 6 across the prison estate to support multidisciplinary, person-centred care for people at risk.

Verbatim wording from the response

“Your second concern relates to the system for allocating ACCT case managers. You may be aware that HMPPS has introduced a revised version of ACCT which went live across the prison estate in July 2021; ACCT version 6. The changes are intended to assist staff in providing high quality multi-disciplinary care and support to individuals at risk, focusing on a person-centred approach which meets the needs of each individual. The term Case Manager has been replaced with Case Coordinator to reflect the fact that everyone involved in the ACCT process is responsible for ensuring that good quality support is provided. Specific training for ACCT Case Coordinators is being provided and staff must undertake the relevant modules before taking up the role.”

Source location

2021-0191-Response-from-HMPPS_Published
Page 2 · response
Published 4 June 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026