PFD report

Paul Lawrence Hanton · Prevention of Future Deaths report

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Issued 18 Jan 2018•West Sussex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to make appropriate referrals to other police forces
    Part of recurring concern: Unreliable missing-person response
  2. Lack of consolidated information for AWOL emergency calls
  3. Failure to clearly record the initial risk assessment in the CAD
    Part of recurring concern: Unreliable CAD systems for safety-critical information
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Deliver scenario-based training to contact handlers and controllers on recording missing-person incidents under the new process.

    Stated by Sussex PoliceStated completedThe respondent said that this action was complete when they made their response on 14 March 2018.
  2. Action

    Review the jointly agreed absent-without-leave and informal-missing-patients policy through partner-agency consultation, including seeking Safeguarding Board comments and considering coroner recommendations.

    Stated by Sussex PoliceStated in progressThe respondent said that this action was in progress when they made their response on 14 March 2018.
  3. Action

    Provide duty inspectors with continuing professional development on managing threat, harm and risk and documenting decisions clearly in incident logs.

    Stated by Sussex PoliceStated completedThe respondent said that this action was complete when they made their response on 14 March 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Patient status does not determine response level; response is determined by assessed risk, regardless of whether the patient is informal or sectioned.

    Stated by Sussex PoliceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make appropriate referrals to other police forces

Wider context from the report

“4) Police to ensure the initial risk assessment is clearly endorsed in the CAD and timely actions are undertaken both locally and appropriate referrals are made to other Forces. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of consolidated information for AWOL emergency calls

Wider context from the report

“1) Need for clear information to be given by hospital staff when making the 999 call to report a patient has gone AWOL in order to proactively answer the known risk questions and maximise the opportunity for police to take timely action to trace the patient within the golden hour. I heard from ████████ Service Director, that when a 999 call is made relevant information would need to be drawn from several sources including the patient’s form (personal/physical details & photo), any signing in/out form (last known clothing) and latest risk assessments/plan with details of recent incidents that inform the risk assessment. Inevitably, when a patient goes missing the AWOL policy needs to be followed including internal and external searches; notification of relevant senior staff etc. At times of pressure such as these it would be advisable to have all the relevant information in one location for ease of access by the designated person who makes the call. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly record the initial risk assessment in the CAD

Wider context from the report

“4) Police to ensure the initial risk assessment is clearly endorsed in the CAD and timely actions are undertaken both locally and appropriate referrals are made to other Forces. ”

Is this part of a recurring concern?

Yes — Unreliable CAD systems for safety-critical information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unequal police response to high-risk informal and sectioned patients

Wider context from the report

“6) Police to consider equal response to informal as well as sectioned patients if guided by clinical staff of high risk. I heard from senior staff at Langley Green that there is a discernibly different response from police when the missing person is an informal patient rather than under a MHA order. In the latter case, often a blue light police car is immediately dispatched to the hospital and a room/locality search takes place. This is not the case with an informal patient yet the same high risk of self-harm or suicide or risk of causing injuries to others may exist. In other words, there seems to be a general perception that informal patients are less unwell. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear AWOL policy on waiting for clinical staff discussion

Wider context from the report

“3) Langley Green to consider review and amendment of current AWOL policy. This may be necessary given ████████ indication that he does not believe staff need to wait to have a discussion with clinical staff. ”

Is this part of a recurring concern?

Yes — Unreliable AWOL response processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in undertaking timely local police actions

Wider context from the report

“4) Police to ensure the initial risk assessment is clearly endorsed in the CAD and timely actions are undertaken both locally and appropriate referrals are made to other Forces. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of hospital CCTV for police viewing

Wider context from the report

“2) Langley Green to ensure that hospital CCTV is accessible at all times for police viewing. ”

Is this part of a recurring concern?

Yes — Unreliable police access to safety-critical CCTV information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of joint policy with the Adult Safeguarding Board

Wider context from the report

“5) Police to consider joint policy with Adult Safeguarding Board. ”

Is this part of a recurring concern?

Yes — Inadequate multi-agency safeguarding coordination; Unreliable missing-person response.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver scenario-based training to contact handlers and controllers on recording missing-person incidents under the new process.

Verbatim wording from the response

“With regard to point four, new call handling guidance within the force missing person policy was published in September 2017 and outlines how the risk level must be recorded clearly within the CAD (incident log). A copy of this is attached titled ‘Missing person policy, Appendix B: call handling guidance’. This followed a review of Sussex Police's response to Missing Persons. The detailed design process subjected of consultation with all inspectors across the force. This established how risk decisions are made and applied in a consistent manner by all inspectors, and a training package was subsequently designed for all contact handlers and controllers taking them through the process of recording Missing Person incidents from the point of call.”

Source location

2018-0021-Response-by-Sussex-Police
Page 1 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the jointly agreed absent-without-leave and informal-missing-patients policy through partner-agency consultation, including seeking Safeguarding Board comments and considering coroner recommendations.

Verbatim wording from the response

“Point five identifies the need to consider a joint policy with the Adult Safeguarding Board. Sussex Police and Sussex Partnership NHS Foundation have a jointly agreed policy relating to patients absent without leave / informal missing patients which applies to all patients including those detained under the Mental Health Act 1983, subject to Guardianship, Supervised Community Treatment Orders as well as those in hospital informally. The document provides guidance for managers and staff regarding duties, responsibilities and actions to be taken when a patient is absent without leave or provides the legal framework which sets out these duties and responsibilities. This Policy (a copy of which is attached) was due for review in November 2017 and is currently in the process of consultation with all partner agencies prior to the finalisation of any amendments and additions.”

Source location

2018-0021-Response-by-Sussex-Police
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide duty inspectors with continuing professional development on managing threat, harm and risk and documenting decisions clearly in incident logs.

Verbatim wording from the response

“This included scenario based exercises and was delivered over a 12 week training cycle between January and March 2017 prior to the new process being invoked in May. It was further audited in June before the policy went live in September 2017. All inspectors who perform the role of the Duty Inspector were also required to attend a Continued Professional Development two day course between March and May 2017 around the management of threat, harm and risk and the need to document decisions clearly within CADs.”

Source location

2018-0021-Response-by-Sussex-Police
Page 1 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and apply new missing-person call-handling guidance requiring clear recording of risk levels in incident logs.

Verbatim wording from the response

“With regard to point four, new call handling guidance within the force missing person policy was published in September 2017 and outlines how the risk level must be recorded clearly within the CAD (incident log). A copy of this is attached titled ‘Missing person policy, Appendix B: call handling guidance’. This followed a review of Sussex Police's response to Missing Persons. The detailed design process subjected of consultation with all inspectors across the force. This established how risk decisions are made and applied in a consistent manner by all inspectors, and a training package was subsequently designed for all contact handlers and controllers taking them through the process of recording Missing Person incidents from the point of call.”

Source location

2018-0021-Response-by-Sussex-Police
Page 1 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Patient status does not determine response level; response is determined by assessed risk, regardless of whether the patient is informal or sectioned.

Verbatim wording from the response

“Point six asks the police to consider whether there is an equal response to informal as well as sectioned patients if they are assessed by clinical staff as high risk. I can assure you that whether they were an informal or sectioned patient would be noted but would not determine the level of response. This is determined by the level of risk which is a combination of the likelihood of harm coming to the missing person or the wider public, and the potential seriousness of harm that might result.”

Source location

2018-0021-Response-by-Sussex-Police
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Sussex Partnership NHS Foundation Trust will respond directly to concerns one, two and three.

Verbatim wording from the response

“Points one, two and three (as numbered in the report) will be responded to by Sussex Partnership NHS Foundation Trust directly to you.”

Source location

2018-0021-Response-by-Sussex-Police
Page 1 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing missing-person processes, policies, risk controls and staff training are considered sufficient to address the concerns.

Verbatim wording from the response

“With regard to point four, new call handling guidance within the force missing person policy was published in September 2017 and outlines how the risk level must be recorded clearly within the CAD (incident log). A copy of this is attached titled ‘Missing person policy, Appendix B: call handling guidance’. This followed a review of Sussex Police's response to Missing Persons. The detailed design process subjected of consultation with all inspectors across the force. This established how risk decisions are made and applied in a consistent manner by all inspectors, and a training package was subsequently designed for all contact handlers and controllers taking them through the process of recording Missing Person incidents from the point of call.”

Source location

2018-0021-Response-by-Sussex-Police
Page 1 · response
Published 14 March 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026