PFD report

Joanne Louise STONES · Prevention of Future Deaths report

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Issued 30 Jul 2025•North Yorkshire and York

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to document consideration of relevant diagnoses in treatment plans
    Part of recurring concern: Failure to incorporate relevant clinical history and diagnoses into care decisions
  2. Failure to liaise with relevant specialist clinicians
  3. Failure to prioritise and place seriously ill pre-alerted patients in Resus on arrival
    Part of recurring concern: Unreliable emergency-department triage
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Remind staff through the learning-on-a-postcard system to check electronic alerts and patients’ medic-alert bracelets.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 31 July 2025.
  2. Action

    Automatically transfer point-of-care blood glucose results into the electronic patient record and Emergency Department whiteboard.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 31 July 2025.
  3. Action

    Operate the new Urgent and Emergency Care Centre with four resuscitation rooms and an expanded five-bay First Assessment area.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 31 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Adherence to existing Trust Sepsis guidance will ensure fluids are prioritised in unwell patients.

    Stated by York and Scarborough Teaching Hospitals NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document consideration of relevant diagnoses in treatment plans

Wider context from the report

“(3) It was not clear from the medical notes that staff treating Joanne had considered the relevance of her APS and AD in her treatment plan. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant clinical history and diagnoses into care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to liaise with relevant specialist clinicians

Wider context from the report

“(1) The ambulance service pre-alerted the hospital regarding Joanne’s serious condition but this did not result in her being prioritised and placed in Resus on arrival. Joanne was wearing two medic alert bracelets to draw attention to her diagnoses of APS and AD but these were not observed by the treating team. There were no visible ‘red flags’ on Joanne’s medical records, highlighting her APS and AD diagnoses to the treating team. The treating doctor relied on a very sick patient to confirm any underlying medical conditions. There was no liaison with Rheumatology, who had extensive knowledge and experience of Joanne and how to treat her conditions. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prioritise and place seriously ill pre-alerted patients in Resus on arrival

Wider context from the report

“(1) The ambulance service pre-alerted the hospital regarding Joanne’s serious condition but this did not result in her being prioritised and placed in Resus on arrival. Joanne was wearing two medic alert bracelets to draw attention to her diagnoses of APS and AD but these were not observed by the treating team. There were no visible ‘red flags’ on Joanne’s medical records, highlighting her APS and AD diagnoses to the treating team. The treating doctor relied on a very sick patient to confirm any underlying medical conditions. There was no liaison with Rheumatology, who had extensive knowledge and experience of Joanne and how to treat her conditions. ”

Is this part of a recurring concern?

Yes — Unreliable emergency-department triage.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in administering fluids

Wider context from the report

“(2) There was delay in Joanne receiving fluids, which led to hypoglycaemia which was then not treated promptly. ”

Is this part of a recurring concern?

Yes — Failure to provide clinically required fluids.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in treating hypoglycaemia

Wider context from the report

“(2) There was delay in Joanne receiving fluids, which led to hypoglycaemia which was then not treated promptly. ”

Is this part of a recurring concern?

Yes — Unsafe recognition and management of hypoglycaemia.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify and make visible patients’ relevant diagnoses to the treating team

Wider context from the report

“(1) The ambulance service pre-alerted the hospital regarding Joanne’s serious condition but this did not result in her being prioritised and placed in Resus on arrival. Joanne was wearing two medic alert bracelets to draw attention to her diagnoses of APS and AD but these were not observed by the treating team. There were no visible ‘red flags’ on Joanne’s medical records, highlighting her APS and AD diagnoses to the treating team. The treating doctor relied on a very sick patient to confirm any underlying medical conditions. There was no liaison with Rheumatology, who had extensive knowledge and experience of Joanne and how to treat her conditions. ”

Is this part of a recurring concern?

Yes — Failure to provide treating clinicians with relevant patient history and baseline information.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff through the learning-on-a-postcard system to check electronic alerts and patients’ medic-alert bracelets.

Verbatim wording from the response

“The action that we will take to resolve these issues going forward is two-fold: we have reminded all staff of the importance of checking alerts on CPD and medic-alert bracelets on the patient by means of our “learning on a postcard” system. In addition, we are in the process of implementing a new electronic patient record system (known as Nervecentre) and we will ensure that the alerts on this system have improved visibility, in order to maximise the chance of clinicians seeing and acting on these alerts.”

Source location

Response from York and Scarborough Teaching Hospitals
Page 2 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Automatically transfer point-of-care blood glucose results into the electronic patient record and Emergency Department whiteboard.

Verbatim wording from the response

“It was identified in the Serious Incident Investigation report that the failure to identify Ms Stones’ hypoglycaemia was a significant failing when she presented acutely on her final attendance. The Trust has already implemented two actions designed to reduce the risk of a low blood sugar being missed/not actioned in future patients. These actions are to:”

Source location

Response from York and Scarborough Teaching Hospitals
Page 3 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the new Urgent and Emergency Care Centre with four resuscitation rooms and an expanded five-bay First Assessment area.

Verbatim wording from the response

“In terms of potential risk for future patients, the Emergency Department at Scarborough now occupies a new Urgent and Emergency Care Centre which has been designed with 4 resuscitation room spaces, rather than the 3 that were available in the old department. In addition, the First Assessment space has been expanded to allow 5 bays in the old build. This significantly reduces the risks of delays to initial assessment and treatment of patients arriving in the department from the ambulance service.”

Source location

Response from York and Scarborough Teaching Hospitals
Page 2 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Nervecentre electronic patient record with improved visibility of clinical alerts.

Verbatim wording from the response

“The action that we will take to resolve these issues going forward is two-fold: we have reminded all staff of the importance of checking alerts on CPD and medic-alert bracelets on the patient by means of our “learning on a postcard” system. In addition, we are in the process of implementing a new electronic patient record system (known as Nervecentre) and we will ensure that the alerts on this system have improved visibility, in order to maximise the chance of clinicians seeing and acting on these alerts.”

Source location

Response from York and Scarborough Teaching Hospitals
Page 2 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include clinical alerts in the Emergency Department’s two-day departmental induction.

Verbatim wording from the response

“In addition, the subject of alerts is discussed in detail in the ED two-day departmental induction.”

Source location

Response from York and Scarborough Teaching Hospitals
Page 2 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reorder blood-gas printout results so blood glucose appears higher and low readings are more readily identified.

Verbatim wording from the response

“It was identified in the Serious Incident Investigation report that the failure to identify Ms Stones’ hypoglycaemia was a significant failing when she presented acutely on her final attendance. The Trust has already implemented two actions designed to reduce the risk of a low blood sugar being missed/not actioned in future patients. These actions are to:”

Source location

Response from York and Scarborough Teaching Hospitals
Page 3 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a learning-on-a-postcard prompt for clinicians to contact relevant teams for advice in complex cases.

Verbatim wording from the response

“It has been identified that there would have been benefit of liaising with Ms Stones’ parent clinical team in Rheumatology (including Dr Morvely) in order to guide her ongoing treatment. Although that would not have been achievable when she presented at the weekend, or at the time of her final attendance on the following weekend (because there is not an out of hours Rheumatology service within the Trust), it would have been possible to get Rheumatology input into Ms Stones’ care during the week. The proposed completed action was to add this to the “learning on a postcard” general message to clinical staff as a prompt to contact other relevant clinicians for advice in complex cases.”

Source location

Response from York and Scarborough Teaching Hospitals
Page 2 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adherence to existing Trust Sepsis guidance will ensure fluids are prioritised in unwell patients.

Verbatim wording from the response

“Regarding giving fluids, adherence to the Trust Sepsis guidance will ensure that fluids are prioritised in unwell patients such as Ms Stones.”

Source location

Response from York and Scarborough Teaching Hospitals
Page 3 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Treatment in the First Assessment area was a reasonable alternative because airway management was not required on arrival.

Verbatim wording from the response

“At the time of Ms Stones attendance at Scarborough the resuscitation room was full. This sometimes occurs at times of pressure and the “overflow” to the resuscitation room is the First Assessment area. Medical care that is provided in the resuscitation room can be provided to the same level in the First Assessment area, with the exception of airway management and anaesthesia (breathing for the patient if required). Ms Stones did not have a requirement for breathing support at time of arrival in the hospital. Therefore, although the resuscitation room”

Source location

Response from York and Scarborough Teaching Hospitals
Page 1 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Out-of-hours Rheumatology input was not achievable because the Trust had no out-of-hours Rheumatology service.

Verbatim wording from the response

“It has been identified that there would have been benefit of liaising with Ms Stones’ parent clinical team in Rheumatology (including Dr Morvely) in order to guide her ongoing treatment. Although that would not have been achievable when she presented at the weekend, or at the time of her final attendance on the following weekend (because there is not an out of hours Rheumatology service within the Trust), it would have been possible to get Rheumatology input into Ms Stones’ care during the week. The proposed completed action was to add this to the “learning on a postcard” general message to clinical staff as a prompt to contact other relevant clinicians for advice in complex cases.”

Source location

Response from York and Scarborough Teaching Hospitals
Page 2 · response
Published 31 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The hospital computer alert for antiphospholipid syndrome and steroid treatment was present and visible when the patient attended, but was not noted.

Verbatim wording from the response

“The only time that Ms Stones’ medical history was referenced in the clinical notes was in the nursing notes when she was referred to the Emergency Assessment Unit for further investigation of her chest (which was subsequently identified as abdominal) pain. The assumption therefore is that the bracelet wasn’t seen, or if it was, its importance wasn’t recognised. The CPD system is designed to remove the computer APD/steroid treatment alert if a patient dies (because of the need to remove the individual from the locality steroid register) and so can’t be seen on CPD at present. However, we are confident that the alert was present and visible when Ms Stones presented at the time, but unfortunately not noted by the treating clinicians. The alerts on CPD are not as obvious as they could be (they are displayed on a tab at the top of the screen in a light blue colour).”

Source location

Response from York and Scarborough Teaching Hospitals
Page 2 · response
Published 31 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026