PFD report

SAMANTHA JANE GOULD (Sam) · Prevention of Future Deaths report

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Issued 28 May 2021•Cambridgeshire and Peterborough

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Lack of national guidance or standards for sharing medication risk information and care plans with local pharmacies
    Part of recurring concern: Unreliable inter-agency information sharing for coordinated care
  2. Failure to ensure appropriate pharmacy involvement in medication safety plans for mental health patients aged 16–17
    Part of recurring concern: Unsafe confidentiality and information-sharing arrangements in service mental health care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Establish a working group to develop a national approach to sharing medication-safety information with community pharmacies.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 2 June 2021.
  2. Action

    Publish a policy and position statement on patient health records.

    Stated by Royal Pharmaceutical SocietyStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.
  3. Action

    Publish guidance on keeping patients safe when they transfer between care providers.

    Stated by Royal Pharmaceutical SocietyStated completedThe respondent said that this action was complete when they made their response on 2 June 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    NHS England is better placed to provide information on national-level medication safety plans.

    Stated by General Pharmaceutical CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of national guidance or standards for sharing medication risk information and care plans with local pharmacies

Wider context from the report

“(1) There did not appear to be any national guidance or standards that directed or encouraged appropriate sharing of risk information and care plans with the local pharmacy. As a result, the pharmacy was unsighted on the fact that the treating psychiatric team had a safety plan involving Sam’s parents being responsible for handling and administering all medication. Had the pharmacy been aware of this plan, it is likely that they would have refused to provide the medication with which Sam overdosed or, at least, contacted Sam’s parents or General Practitioner. (2) A local protocol has now been introduced whereby the Cambridgeshire and Peterborough Foundation Trust’s Child and Adolescent Mental Health Service ensures that any pharmacy used regularly by their patients aged 16-17 are (where appropriate) advised of relevant care plans, as well as the responsible GP being so informed. This is now to be part of mandatory training for CAMHS prescribing staff and is to be discussed in the local Joint Prescribing Group to ensure better communication between the local NHS Trusts, G.P.s and local pharmacies. Accordingly, action has already been taken in the local area to prevent similar fatalities. However, (3) I am concerned that there is a risk of future fatalities if action is not taken at a national level to ensure that pharmacies are appropriately involved in medication safety plans for mental health patients aged 16 – 17, given that such patients may otherwise be able to obtain prescribed medication with which to overdose. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure appropriate pharmacy involvement in medication safety plans for mental health patients aged 16–17

Wider context from the report

“(1) There did not appear to be any national guidance or standards that directed or encouraged appropriate sharing of risk information and care plans with the local pharmacy. As a result, the pharmacy was unsighted on the fact that the treating psychiatric team had a safety plan involving Sam’s parents being responsible for handling and administering all medication. Had the pharmacy been aware of this plan, it is likely that they would have refused to provide the medication with which Sam overdosed or, at least, contacted Sam’s parents or General Practitioner. (2) A local protocol has now been introduced whereby the Cambridgeshire and Peterborough Foundation Trust’s Child and Adolescent Mental Health Service ensures that any pharmacy used regularly by their patients aged 16-17 are (where appropriate) advised of relevant care plans, as well as the responsible GP being so informed. This is now to be part of mandatory training for CAMHS prescribing staff and is to be discussed in the local Joint Prescribing Group to ensure better communication between the local NHS Trusts, G.P.s and local pharmacies. Accordingly, action has already been taken in the local area to prevent similar fatalities. However, (3) I am concerned that there is a risk of future fatalities if action is not taken at a national level to ensure that pharmacies are appropriately involved in medication safety plans for mental health patients aged 16 – 17, given that such patients may otherwise be able to obtain prescribed medication with which to overdose. ”

Is this part of a recurring concern?

Yes — Unsafe confidentiality and information-sharing arrangements in service mental health care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a working group to develop a national approach to sharing medication-safety information with community pharmacies.

Verbatim wording from the response

“I have set out in the annex some information that is relevant to this tragic incident and if used appropriately will help us ensure the risk of this tragic incident happening again is minimised. To assist in this I have asked Dr ████████, Deputy Chief Pharmaceutical Officer, to establish a working group to build on the work of the Joint Prescribing Group you mention, with the aim of rolling it out, or an improved approach, across the country within the next 6 months, and then subsequently to ensure that facilities like the Summary Care Record and other digital means are used to their full benefit.”

Source location

2021-0186-Response-from-NHS-England-and-NHS-Improvement_Published
Page 2 · response
Published 2 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a policy and position statement on patient health records.

Verbatim wording from the response

“This is an active area in which the RPS continues to campaign. We believe access and sharing of patient health records for community pharmacies is really important and recognising pharmacists have a legitimate need to access patient health records to improve patient outcomes for patients.”

Source location

2021-0186-Response-from-RPS_Published-1
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish guidance on keeping patients safe when they transfer between care providers.

Verbatim wording from the response

“We have also published guidance around keeping patients safe when they transfer between care providers. This is available on our website. https://www.rpharms.com/resources/quick-reference-guides/keeping-patients-safe”

Source location

2021-0186-Response-from-RPS_Published-1
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue campaigning for community-pharmacy access to and sharing of patient health records.

Verbatim wording from the response

“This is an active area in which the RPS continues to campaign. We believe access and sharing of patient health records for community pharmacies is really important and recognising pharmacists have a legitimate need to access patient health records to improve patient outcomes for patients.”

Source location

2021-0186-Response-from-RPS_Published-1
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the General Pharmaceutical Council, Royal Pharmaceutical Society and NHS England to further consider improving practice.

Verbatim wording from the response

“This regulation 28 notice raises an important question about sharing of information and the inclusion of community pharmacy in care planning processes. Whilst neither the CCA nor the Patient Safety Group has legislative authority to change processes, we do share your concerns. We will work with the other organisations identified in your report (the GPhC, RPS and NHS England) to further consider how practice can be improved.”

Source location

2021-0186-Response-from-CCA_Published
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is better placed to provide information on national-level medication safety plans.

Verbatim wording from the response

“Also, I note that your report has been sent to NHS England. Whilst we produce guidance and advice of our standards, NHS England may be better placed to provide you information on medication safety plans at a national level.”

Source location

2021-0186-Response-from-GPC_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandating local adoption of national protocols across the NHS and other care providers is outside the respondent’s role.

Verbatim wording from the response

“It would not be within the scope of our role to mandate local changes are adopted across the NHS and by other care providers, however we recognise the need for community pharmacies to be involved in the development of medication safety plans. If changes can be made by the relevant NHS organisations to ensure pharmacy teams are involved in this process, we will raise awareness of this amongst the pharmacy profession.”

Source location

2021-0186-Response-from-RPS_Published-1
Page 2 · response
Published 2 June 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS and CAMHS organisations are responsible for making changes to prevent deaths involving pharmacy communication and medication safety plans.

Verbatim wording from the response

“We believe that there is a need for more system leadership in this area noting that pharmacies are often the recipients of information. This Regulation 28 report has been addressed to pharmacy organisations, and there is parallel need for organisations representing the NHS and CAMMHS services to make changes to prevent deaths.”

Source location

2021-0186-Response-from-RPS_Published-1
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Changing information-sharing and care-planning processes cannot be undertaken because the relevant organisations lack legislative authority.

Verbatim wording from the response

“This regulation 28 notice raises an important question about sharing of information and the inclusion of community pharmacy in care planning processes. Whilst neither the CCA nor the Patient Safety Group has legislative authority to change processes, we do share your concerns. We will work with the other organisations identified in your report (the GPhC, RPS and NHS England) to further consider how practice can be improved.”

Source location

2021-0186-Response-from-CCA_Published
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct action is outside the remit because the organisation does not operate pharmacies or set standards and guidance for pharmacy operators.

Verbatim wording from the response

“The CCA represents the interests of its members and provides a forum to bring together their knowledge, skills, resources, and experience for the benefit of patients and the NHS. The CCA does not operate any community pharmacies, nor do we set standards or provide guidance for our members or other pharmacy operators. As such we are, unfortunately, not in a position to undertake direct action in this regard.”

Source location

2021-0186-Response-from-CCA_Published
Page 1 · response
Published 2 June 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Work with NHS Digital to determine how local prescription plans can be added to Summary Care Records.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2021.
  2. 2

    Proactively identify opportunities to share learning from the case with key stakeholders.

    Stated by General Pharmaceutical CouncilStated plannedThe respondent said that this action was planned when they made their response on 2 June 2021.
  3. 3

    Encourage key stakeholders to explore more effective collaboration between pharmacies and healthcare teams to improve patient outcomes.

    Stated by General Pharmaceutical CouncilStated plannedThe respondent said that this action was planned when they made their response on 2 June 2021.
  4. 4

    Share a summary of the Patient Safety Group discussion nationally through members’ internal communications channels and the trade press.

    Stated by Company Chemists’ Association LimitedStated plannedThe respondent said that this action was planned when they made their response on 2 June 2021.
  5. 5

    Discuss the incident at the next Community Pharmacy Patient Safety Group meeting, identify learnings and share best practice.

    Stated by Company Chemists’ Association LimitedStated plannedThe respondent said that this action was planned when they made their response on 2 June 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHS Digital to determine how local prescription plans can be added to Summary Care Records.

Verbatim wording from the response

“NHSE/I has identified that it would be helpful to suggest to GPs that additional information could be added to the SCR to flag that a local prescription plan is agreed. HSEI/I’s is working with NHS Digital to see how this information can be added.”

Source location

2021-0186-Response-from-NHS-England-and-NHS-Improvement_Published
Page 3 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Proactively identify opportunities to share learning from the case with key stakeholders.

Verbatim wording from the response

“We will proactively look for opportunities to share the learnings from this extremely sad case with our key stakeholders and encourage them to explore how pharmacies can work more effectively with other healthcare teams to improve patient outcomes.”

Source location

2021-0186-Response-from-GPC_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Encourage key stakeholders to explore more effective collaboration between pharmacies and healthcare teams to improve patient outcomes.

Verbatim wording from the response

“We will proactively look for opportunities to share the learnings from this extremely sad case with our key stakeholders and encourage them to explore how pharmacies can work more effectively with other healthcare teams to improve patient outcomes.”

Source location

2021-0186-Response-from-GPC_Published
Page 2 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share a summary of the Patient Safety Group discussion nationally through members’ internal communications channels and the trade press.

Verbatim wording from the response

“Having said this, the CCA provides the secretariat for the Community Pharmacy Patient Safety Group (CPPSG). This non-statutory Group brings together representatives from the 19 largest community pharmacy organisations to work together to promote patient safety. The CPPSG is driven by the principles of sharing and learning. The Group will discuss this tragic incident at its next meeting in July. They will consider Samantha’s case to identify learnings and share best practice so that the risk of similar events can be prevented. A summary of this discussion will be shared with the community pharmacy network nationally via members of the group’s internal communications channels and via the trade press.”

Source location

2021-0186-Response-from-CCA_Published
Page 1 · response
Published 2 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the incident at the next Community Pharmacy Patient Safety Group meeting, identify learnings and share best practice.

Verbatim wording from the response

“Having said this, the CCA provides the secretariat for the Community Pharmacy Patient Safety Group (CPPSG). This non-statutory Group brings together representatives from the 19 largest community pharmacy organisations to work together to promote patient safety. The CPPSG is driven by the principles of sharing and learning. The Group will discuss this tragic incident at its next meeting in July. They will consider Samantha’s case to identify learnings and share best practice so that the risk of similar events can be prevented. A summary of this discussion will be shared with the community pharmacy network nationally via members of the group’s internal communications channels and via the trade press.”

Source location

2021-0186-Response-from-CCA_Published
Page 1 · response
Published 2 June 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026