Recurring concern
Insufficient care-home staffing capacity for residents’ required care
- Reports that mention this concern
- 19
- Times this concern has been raised
- 20
- Stated actions linked to this concern
- 12
What this concern includes
Includes failures of care-home staffing capacity, deployment or cover that leave residents without required care or assistance, including insufficient staff for two-carer care, assisted mobilisation, feeding, medication distribution, personal care and other essential resident needs.
What is not included
- Excludes nursing staffing shortages outside care-home resident care.
- Excludes generic management, training, competence or documentation deficiencies unless they directly result in insufficient care-home staffing capacity.
- Excludes failures limited to one resident’s care plan or one isolated staff omission where inadequate staffing capacity is not identified.
- Excludes staffing deficiencies in hospitals, prisons, transport services or other non-care-home settings.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 19 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Failure to ensure tracheostomy-trained nursing cover for residents requiring tracheostomy support
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Insufficient staffing capacity for the number of residents
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Norfolk Care Homes
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Norfolk Care Homes
Use the dependency tool to review resident needs and calculate staffing hours, maintaining staffing above required levels where possible.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Norfolk Care Homes
Internal auditing evidence assures that staff allocation effectively meets individual needs and supports the CQC report’s accuracy.
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Concerns raised1
Insufficient staffing capacity to meet competing resident care and monitoring needs
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- PINE VIEW CARE HOMES LTD
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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PINE VIEW CARE HOMES LTD
Update and implement policies covering staffing hours, slips, trips and falls, observations, and general risk assessments.
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PINE VIEW CARE HOMES LTD
Continuously assess residents’ dependency and care needs to determine required staffing hours and mitigate risks.
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PINE VIEW CARE HOMES LTD
Employ a third daytime staff member to maintain lounge supervision and assist residents across the home.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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PINE VIEW CARE HOMES LTD
Existing staffing, monitoring, policies, training and environmental controls are considered sufficient to keep residents safe and mitigate falling risks.
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Concerns raised1
Insufficient staffing levels for resident care and supervision
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Priory Group
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Priory Group
Review staffing numbers against colleague feedback, resident support plans and resident needs.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Priory Group
Staffing levels and allocation are considered sufficient to keep residents safe, supported by contingency staffing and on-call management arrangements.
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Concerns raised1
Inadequate staffing levels in residential homes receiving hospital patients
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Department of Health and Social Care
- Integrated Care Board (ICB
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
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Integrated Care Board (ICB
Develop accommodation-with-care-and-support specifications, including dementia provision.
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Integrated Care Board (ICB
Develop additional primary-care resources to create more time for care-home support.
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Integrated Care Board (ICB
Adopt national recruitment and retention programmes and develop new roles and flexible working arrangements to support safer staffing.
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Department of Health and Social Care
Make funding available to support adult social care, hospital discharge and timely transfer into community care.
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Concerns raised1
Insufficient availability of mental health nurses in care homes and nursing homes
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Inadequate staffing capacity for vulnerable-resident care and alarm response
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Hillbury & Gwern Alyn
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Hillbury & Gwern Alyn
The staff member’s reported pressure was attributed to wanting to attend scheduled activities, rather than insufficient staffing levels.
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Concerns raised1
Insufficient staffing capacity for continuous observation of residents at risk of falls during self-isolation
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Care Quality Commission
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Care Quality Commission
The provider and registered manager, not CQC, are responsible for deciding how to address identified care risks and implement improvements.
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Care Quality Commission
Existing individualised care plans and additional welfare checks were considered sufficient to mitigate Mrs Jones’s fall risk while unwell.
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Concerns raised1
Failure to deploy enough suitably qualified, competent and experienced staff
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- Holdingham Grange
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Holdingham Grange
Existing staffing levels were considered sufficient and suitably qualified to meet residents’ needs on the relevant dates.
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Concerns raised1
Absence of another qualified nurse when an agency nurse is on duty
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026