Joseph Michael Miller · Prevention of Future Deaths report

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Issued 14 Mar 2024•Manchester South

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
1

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to ensure consistent ambulance call categorisation pathways across England
    Part of recurring concern: Unsafe emergency call handling

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Department of Health and Social Care

    Share the coroner’s report with EMAS, NWAS and NHS England for consideration and oversight.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Department of Health and Social Care

    Existing mapping and continual review of triage categorisation are considered sufficient to reduce unwarranted variation and support appropriate ambulance prioritisation.

    Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  2. Department of Health and Social Care

    NHS England is responsible for overseeing ambulance services and maintaining, reviewing and revising the triage dataset through ECPAG.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure consistent ambulance call categorisation pathways across England

Wider context from the report

“1. The inquest heard evidence that different ambulance services use different pathways that can impact how calls are categorised /downgraded. The consequence of this is that how the ambulance services across England deal with a call varies depending on where you live. As an example in this inquest, because of where Joseph lived, calls can go to EMAS or NWAS depending on which mobile telephone mast the call pings on. The initial call went to EMAS who on being told he was no longer fitting downgraded the call, in line with their pathway. The inquest was told that had the call been dealt with by NWAS they would not have downgraded the call to a category 3 in this situation because that was not how their pathway operated. 2. The consequence of these different pathways is that there is not a consistent approach to call categorisation across the country which can have a significant impact on the dispatch of potentially lifesaving attendance by the ambulance service. ”

Is this part of a recurring concern?

Yes — Unsafe emergency call handling.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the coroner’s report with EMAS, NWAS and NHS England for consideration and oversight.

Verbatim wording from the response

“Your report raised concerns about the two call triage systems in use by NHS ambulance trusts, and the potential for patients to be given a different ambulance categorisation depending on the system used. The Department’s officials have shared your report with the East Midlands Ambulance Service (EMAS), North West Ambulance Service (NWAS) and NHS England (NHSE) as the body responsible for oversight of NHS ambulance services.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 19 March 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing mapping and continual review of triage categorisation are considered sufficient to reduce unwarranted variation and support appropriate ambulance prioritisation.

Verbatim wording from the response

“In considering the concerns raised about the potential for variation between categorisation, NHSE has advised the Department that it has in place a process to appropriately map the outcomes of 999 call triage systems against ambulance response time categories. NHSE has responsibility for the production, maintenance, review and revision of the dataset used in these systems, which is managed by the NHSE-chaired Emergency Call Prioritisation Advisory Group (ECPAG). ECPAG keeps the categorisation of calls under continual review, and ambulance services support this process through providing evidence and expertise to reduce unwarranted variation across services, helping ensure appropriate prioritisation, equity of access and uniformity of response across England.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 19 March 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for overseeing ambulance services and maintaining, reviewing and revising the triage dataset through ECPAG.

Verbatim wording from the response

“Your report raised concerns about the two call triage systems in use by NHS ambulance trusts, and the potential for patients to be given a different ambulance categorisation depending on the system used. The Department’s officials have shared your report with the East Midlands Ambulance Service (EMAS), North West Ambulance Service (NWAS) and NHS England (NHSE) as the body responsible for oversight of NHS ambulance services.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 19 March 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026