PFD report

Maureen POWELL · Prevention of Future Deaths report

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Issued 11 Jun 2025•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Inaccurate reporting of incidents to regulators and social care
    Part of recurring concern: Unreliable reporting of safety-relevant information to the CQC
  2. Failure to retain key records
  3. Failure to update care plans regularly and when circumstances require
    Part of recurring concern: Unreliable care-planning processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Require serious-injury notification reports to receive Operations Manager review before submission.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.
  2. Action

    Conduct weekly and monthly management audits of pressure-care records, actions, professional input, care plans and risk assessments.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.
  3. Action

    Maintain a documented internal-investigation policy and disseminate it to all staff.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The strengthened systems and procedures for monitoring residents’ care arrangements are considered appropriate in all the circumstances.

    Stated by Red Oaks Care HomeExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate reporting of incidents to regulators and social care

Wider context from the report

“10. Inaccurate reports were made to the CQC and social care about the incidents; and ”

Is this part of a recurring concern?

Yes — Unreliable reporting of safety-relevant information to the CQC.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to retain key records

Wider context from the report

“9. Key records were not kept or were lost or destroyed; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update care plans regularly and when circumstances require

Wider context from the report

“3. Care plans were not updated regularly in line with good practice and were not always updated when the circumstances required; ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in providing an appropriate bed surface

Wider context from the report

“4. There was a delay in putting an appropriate bed surface in place; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incorrect adjustment of airflow mattresses

Wider context from the report

“5. On at least one occasion the airflow mattress was incorrectly adjusted, reducing its efficacy; ”

Is this part of a recurring concern?

Yes — Inadequate management of pressure ulcers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct and record daily skin inspections

Wider context from the report

“2. There was widespread non-compliance with the regime of daily skin inspections in the period of time that Maureen was a resident at the Nursing Home. Not one skin inspection was recorded during Maureen’s stay; ”

Is this part of a recurring concern?

Yes — Failure to provide coordinated skin care across healthcare services; Failure to reliably conduct and record skin inspections.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to keep family informed about wound deterioration

Wider context from the report

“6. The family were not kept up to date about deterioration in the wound; ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake internal investigations

Wider context from the report

“8. No internal investigation was undertaken; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consistently record repositioning

Wider context from the report

“1. Repositioning was undertaken, but recording and implementation was, at times, patchy; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consistently implement repositioning

Wider context from the report

“1. Repositioning was undertaken, but recording and implementation was, at times, patchy; ”

Is this part of a recurring concern?

Yes — Failure to reliably reposition patients at required intervals; Unsafe moving and handling of patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear guidance to staff when pressure damage is identified

Wider context from the report

“11. There was an apparent lack of clear guidance to staff as to what to do if or when pressure damage was identified. ”

Is this part of a recurring concern?

Yes — Inadequate management of pressure ulcers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in referral to tissue viability services

Wider context from the report

“7. The referral to tissue viability was made too late as it occurred after the wound had got beyond the ability of the in-house nursing staff to manage and treat the wound; ”

Is this part of a recurring concern?

Yes — Unreliable referrals to tissue viability services.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require serious-injury notification reports to receive Operations Manager review before submission.

Verbatim wording from the response

“• Point 10 – Previously it was the responsibility of the Home Manager, as the responsible person, to complete any necessary safeguarding or CQC notifications. Following the Inquest, this process has been amended to require that all serious injury notification reports must be sent to the Operations Manager for review prior to submission.”

Source location

Response from Red Oaks Care Home
Page 4 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly and monthly management audits of pressure-care records, actions, professional input, care plans and risk assessments.

Verbatim wording from the response

“• Weekly and monthly audits are conducted by management in relation to care records relating to residents’ pressure care and skin integrity, for the purpose of ensuring that all actions have been completed in a timely manner, any external professional input required has been sought accordingly, and that care plans and risk assessments have been reviewed and updated as appropriate.”

Source location

Response from Red Oaks Care Home
Page 2 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a documented internal-investigation policy and disseminate it to all staff.

Verbatim wording from the response

“• Point 8 – The Home has in place a documented policy concerning the requirement to undertake an internal investigation in relevant circumstances. All staff have received a copy of the policy and are familiar with the requirements of this to ensure that an investigation is undertaken in all circumstances that trigger this.”

Source location

Response from Red Oaks Care Home
Page 3 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit daily SSKIN inspection records through management-generated daily reports.

Verbatim wording from the response

“• Care staff are required to complete SSKIN Inspections Records every 24 hours, with any concerns reported to the Registered Nurse on duty. The SSKIN Inspection Records are now in turn audited by management upon the generation of daily reports.”

Source location

Response from Red Oaks Care Home
Page 2 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check electronic care records during each shift through the Registered Manager, Deputy Manager and Clinical Lead.

Verbatim wording from the response

“• Point 9 - The Home utilises an electronic care record system where resident records are held. Electronic care records are now checked by the Registered Manager, Deputy Manager and Clinical Lead during each shift, for the purposes of ensuring that all relevant documentation and entries are in place for each resident. This is in addition to the daily walk around checks referred to above.”

Source location

Response from Red Oaks Care Home
Page 3 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a Clinical Lead role supporting care planning, evaluations, audits and resident care.

Verbatim wording from the response

“A Clinical Lead role has also separately been introduced to provide additional support with care planning, evaluations, audits and the provision of care to residents, amongst other matters.”

Source location

Response from Red Oaks Care Home
Page 3 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check airflow mattresses daily for correct type, function and resident-weight setting, recording checks electronically.

Verbatim wording from the response

“• The mattress type to be supplied to a resident is determined following the consideration of a number of factors including an assessment of the resident’s weight, diet and fluid intake, mobility, skin integrity and capacity. Airflow mattresses are checked on a daily basis by the housekeeper to monitor that the correct mattress is in place, that it is functional and that it is set to the correct resident weight. These checks are again recorded on the care system to enable oversight of compliance against the procedure.”

Source location

Response from Red Oaks Care Home
Page 2 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold resident and wound-management records electronically to increase management oversight.

Verbatim wording from the response

“• All records, including for wound management, are now held electronically on the care system enabling increased oversight by the management team.”

Source location

Response from Red Oaks Care Home
Page 2 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a documented Skin Integrity Protocol covering pressure escalation, family updates and duty-of-candour requirements.

Verbatim wording from the response

“• Following further reflection at the Inquest, a documented Skin Integrity Protocol has now been introduced, formalising the instructions which the nursing team and carers have received through their respective training and providing a single point of reference for them when escalating pressure concerns. The Protocol encompasses guidance on the importance of ensuring that next of kin are kept informed of developments, the requirements of the duty of candour and guidance on the delivery of this, amongst other relevant matters.”

Source location

Response from Red Oaks Care Home
Page 2 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The strengthened systems and procedures for monitoring residents’ care arrangements are considered appropriate in all the circumstances.

Verbatim wording from the response

“Accordingly, significant steps have been taken by the Home to strengthen the systems and procedures in place to monitor the correct implementation of care arrangements for residents, which are considered to be appropriate in all the circumstances.”

Source location

Response from Red Oaks Care Home
Page 4 · response
Published 19 June 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Hold quarterly senior-management meetings and bi-monthly manager supervisions for additional service oversight.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.
  2. 2

    Conduct weekly unannounced, focused and quarterly compliance visits to oversee procedures and disseminate lessons and remedial actions.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.
  3. 3

    Employ a Regional Manager to provide additional compliance support and oversight.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.
  4. 4

    Maintain new Registered Manager and Deputy Manager arrangements, including daily care walk-rounds by the Registered Manager.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.
  5. 5

    Operate a daily, weekly and monthly audit schedule with fresh-eyes reviews and Home Manager compliance sign-off.

    Stated by Red Oaks Care HomeStated completedThe respondent said that this action was complete when they made their response on 19 June 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold quarterly senior-management meetings and bi-monthly manager supervisions for additional service oversight.

Verbatim wording from the response

“Senior Management meetings are now held on a quarterly basis, and manager supervisions completed on a bi-monthly basis again providing an additional layer of oversight and management to the service and its management team.”

Source location

Response from Red Oaks Care Home
Page 3 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly unannounced, focused and quarterly compliance visits to oversee procedures and disseminate lessons and remedial actions.

Verbatim wording from the response

“In addition, the Operations Manager conducts weekly unannounced visits to the Home to provide an additional level of oversight of compliance against the procedures in place. These are supplemented by additional focused visits for the purpose of assessing any areas of lessons learned across other services, with any learnings and remedial actions identified reported to the Registered Managers for dissemination to the staff employed at each home. Full compliance visits are separately undertaken on a quarterly basis, capturing all areas of the service. A Regional Manager has also now been employed to provide additional compliance support and oversight.”

Source location

Response from Red Oaks Care Home
Page 3 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ a Regional Manager to provide additional compliance support and oversight.

Verbatim wording from the response

“In addition, the Operations Manager conducts weekly unannounced visits to the Home to provide an additional level of oversight of compliance against the procedures in place. These are supplemented by additional focused visits for the purpose of assessing any areas of lessons learned across other services, with any learnings and remedial actions identified reported to the Registered Managers for dissemination to the staff employed at each home. Full compliance visits are separately undertaken on a quarterly basis, capturing all areas of the service. A Regional Manager has also now been employed to provide additional compliance support and oversight.”

Source location

Response from Red Oaks Care Home
Page 3 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain new Registered Manager and Deputy Manager arrangements, including daily care walk-rounds by the Registered Manager.

Verbatim wording from the response

“More broadly, it was explained that a new Registered Manager was appointed to the home on 7 October 2024, with a new Deputy Manager having since also been introduced. The Registered”

Source location

Response from Red Oaks Care Home
Page 2 · response
Published 19 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a daily, weekly and monthly audit schedule with fresh-eyes reviews and Home Manager compliance sign-off.

Verbatim wording from the response

“• An audit schedule is in place which captures all audits on a daily, weekly and monthly basis. Audits are completed across the different areas of the Home, to ensure that a ‘fresh eyes’ review of care delivery is completed. The Home Manager then completes a check of the audits which have taken place from a compliance perspective, before signing off against these.”

Source location

Response from Red Oaks Care Home
Page 2 · response
Published 19 June 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026