PFD report

Thomas Grenville Hammersley Ithell · Prevention of Future Deaths report

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Issued 22 Jan 2024•North Wales (East and Central)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of assurance regarding changes and learning from identified matters
    Part of recurring concern: Failure to identify and address recurring safety issues through organisational learning
  2. Failure to investigate matters arising from lost follow-up
  3. Failure to raise Datix reports for identified matters
    Part of recurring concern: Unreliable reporting of patient-safety incidents
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Review the incident process further with support from the NHS Wales National Executive Quality Team.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.
  2. Action

    Redesign the incident process with services using frontline feedback and Welsh best practice.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 25 January 2024.
  3. Action

    Raise an incident report for the identified follow-up error.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 25 January 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of assurance regarding changes and learning from identified matters

Wider context from the report

“During the course of the evidence it was identified that:- 1. There was no Datix raised by anyone when the error (Mr Ithell being lost to follow up) was identified, either at the time of the appointment on 22 October 2022 when the error was identified or at any point thereafter; 2. There has been no investigation by the Health Board into how Mr Ithell came lost for follow up after his appointment on 5 November 2021; 3. There have been no assurances as to what, if any, changes and learning have been identified other than a tracking system for PSA monitoring; 4. Evidence was heard at the Inquest that time restraints on hospital staff had meant that Datix was not completed and that the system was not user-friendly. I have raised a number of Prevention of Future Death reports with the Health Board previously around investigation processes. I remain incredibly concerned that where matters are not raised in accordance with internal Health Board processes that assurances given to me previously in Prevention of Future Death Reports cannot be supported. Furthermore, I am concerned that Datix reports will not be raised if time constraints prevent such, where the Health Board themselves often identified the Datix reporting system as the initiation of governance / investigation processes. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to investigate matters arising from lost follow-up

Wider context from the report

“During the course of the evidence it was identified that:- 1. There was no Datix raised by anyone when the error (Mr Ithell being lost to follow up) was identified, either at the time of the appointment on 22 October 2022 when the error was identified or at any point thereafter; 2. There has been no investigation by the Health Board into how Mr Ithell came lost for follow up after his appointment on 5 November 2021; 3. There have been no assurances as to what, if any, changes and learning have been identified other than a tracking system for PSA monitoring; 4. Evidence was heard at the Inquest that time restraints on hospital staff had meant that Datix was not completed and that the system was not user-friendly. I have raised a number of Prevention of Future Death reports with the Health Board previously around investigation processes. I remain incredibly concerned that where matters are not raised in accordance with internal Health Board processes that assurances given to me previously in Prevention of Future Death Reports cannot be supported. Furthermore, I am concerned that Datix reports will not be raised if time constraints prevent such, where the Health Board themselves often identified the Datix reporting system as the initiation of governance / investigation processes. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to raise Datix reports for identified matters

Wider context from the report

“During the course of the evidence it was identified that:- 1. There was no Datix raised by anyone when the error (Mr Ithell being lost to follow up) was identified, either at the time of the appointment on 22 October 2022 when the error was identified or at any point thereafter; 2. There has been no investigation by the Health Board into how Mr Ithell came lost for follow up after his appointment on 5 November 2021; 3. There have been no assurances as to what, if any, changes and learning have been identified other than a tracking system for PSA monitoring; 4. Evidence was heard at the Inquest that time restraints on hospital staff had meant that Datix was not completed and that the system was not user-friendly. I have raised a number of Prevention of Future Death reports with the Health Board previously around investigation processes. I remain incredibly concerned that where matters are not raised in accordance with internal Health Board processes that assurances given to me previously in Prevention of Future Death Reports cannot be supported. Furthermore, I am concerned that Datix reports will not be raised if time constraints prevent such, where the Health Board themselves often identified the Datix reporting system as the initiation of governance / investigation processes. ”

Is this part of a recurring concern?

Yes — Unreliable reporting of patient-safety incidents.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the incident process further with support from the NHS Wales National Executive Quality Team.

Verbatim wording from the response

“I can also advise that the Patient Safety Team have reviewed the incident process and intend to make changes to that process from April 2024. The team have been working with services to co-design the changes taking into account feedback from front line clinicians and looking at best practice across Wales. Over the coming months, we plan further reviews into this process with support from the NHS Wales National Executive Quality Team.”

Source location

Response from Betso Cadwaladr University Health Board
Page 2 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redesign the incident process with services using frontline feedback and Welsh best practice.

Verbatim wording from the response

“I can also advise that the Patient Safety Team have reviewed the incident process and intend to make changes to that process from April 2024. The team have been working with services to co-design the changes taking into account feedback from front line clinicians and looking at best practice across Wales. Over the coming months, we plan further reviews into this process with support from the NHS Wales National Executive Quality Team.”

Source location

Response from Betso Cadwaladr University Health Board
Page 2 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise an incident report for the identified follow-up error.

Verbatim wording from the response

“I can confirm that an Incident Report has now been raised in regards to the error identified and a Make it Safe Rapid Review was undertaken. This review was completed on 05 March 2023. A decision was made to conduct a full investigation and this is underway at present. The incident has been confirmed as a Nationally Reportable Incident (NRI). The investigation report is due to be completed by 09 May 2024 and will include a full action plan to address any areas of learning.”

Source location

Response from Betso Cadwaladr University Health Board
Page 1 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a revised Datix training programme through recurring team sessions, local training, videos and guidance.

Verbatim wording from the response

“I am aware you have raised your concerns with regards to incident reporting and management previously. Since those earlier concerns, a revised training programme has been put in place for our Datix incident reporting system. This includes training offered by our Quality Systems Team on the Datix system twice monthly, training specifically on incident reporting and reviewing delivered by our Patient Safety Team weekly, and local training delivered by our locally based quality teams (in our East Integrated Health Community for example, there are weekly dates offered). This range of training means there is a mix of opportunities for staff to access training. A number of training videos and “how to guides” are available on our staff intranet.”

Source location

Response from Betso Cadwaladr University Health Board
Page 2 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a Make it Safe Rapid Review of the incident.

Verbatim wording from the response

“I can confirm that an Incident Report has now been raised in regards to the error identified and a Make it Safe Rapid Review was undertaken. This review was completed on 05 March 2023. A decision was made to conduct a full investigation and this is underway at present. The incident has been confirmed as a Nationally Reportable Incident (NRI). The investigation report is due to be completed by 09 May 2024 and will include a full action plan to address any areas of learning.”

Source location

Response from Betso Cadwaladr University Health Board
Page 1 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a detailed action plan responding to the investigation findings.

Verbatim wording from the response

“I can confirm that an Incident Report has now been raised in regards to the error identified and a Make it Safe Rapid Review was undertaken. This review was completed on 05 March 2023. A decision was made to conduct a full investigation and this is underway at present. The incident has been confirmed as a Nationally Reportable Incident (NRI). The investigation report is due to be completed by 09 May 2024 and will include a full action plan to address any areas of learning.”

Source location

Response from Betso Cadwaladr University Health Board
Page 1 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Form the Quality Systems Group to provide integrated oversight of quality systems and user feedback.

Verbatim wording from the response

“Within the Health Board, in November 2023, we formed a new Quality Systems Group to provide greater oversight of our quality systems in a more integrated approach. This group’s remit includes collecting, assessing and acting upon user feedback. Over the coming months we will be conducting a survey of our staff experiences in using the Datix system and we will use these findings to make recommendations nationally on improvements or enhancements to the system (recognising any changes we suggest will be subject to all-Wales agreement).”

Source location

Response from Betso Cadwaladr University Health Board
Page 3 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct the full investigation into how the patient was lost to follow-up.

Verbatim wording from the response

“I can confirm that an Incident Report has now been raised in regards to the error identified and a Make it Safe Rapid Review was undertaken. This review was completed on 05 March 2023. A decision was made to conduct a full investigation and this is underway at present. The incident has been confirmed as a Nationally Reportable Incident (NRI). The investigation report is due to be completed by 09 May 2024 and will include a full action plan to address any areas of learning.”

Source location

Response from Betso Cadwaladr University Health Board
Page 1 · response
Published 25 January 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Raise awareness of the pathway among other specialties.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 25 January 2024.
  2. 2

    Survey staff experiences of Datix and use the findings to make national improvement recommendations.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.
  3. 3

    Implement the process linking Medical Examiner concerns with existing or newly triggered incident reviews.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 25 January 2024.
  4. 4

    Validate patients awaiting clinical decisions on the pathway and follow-up waiting list.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 25 January 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Changes to the national Datix system must be progressed through NHS Wales national networks and require all-Wales agreement.

    Stated by Betsi Cadwaladr University LHBRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise awareness of the pathway among other specialties.

Verbatim wording from the response

“Awareness of the pathway has also been raised with other specialities.”

Source location

Response from Betso Cadwaladr University Health Board
Page 3 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Survey staff experiences of Datix and use the findings to make national improvement recommendations.

Verbatim wording from the response

“Within the Health Board, in November 2023, we formed a new Quality Systems Group to provide greater oversight of our quality systems in a more integrated approach. This group’s remit includes collecting, assessing and acting upon user feedback. Over the coming months we will be conducting a survey of our staff experiences in using the Datix system and we will use these findings to make recommendations nationally on improvements or enhancements to the system (recognising any changes we suggest will be subject to all-Wales agreement).”

Source location

Response from Betso Cadwaladr University Health Board
Page 3 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the process linking Medical Examiner concerns with existing or newly triggered incident reviews.

Verbatim wording from the response

“Another area of concern you have raised previously, and which is relevant here, is the flow of information from the Independent Medical Examiner Service into our incident process. I fully acknowledge this is an area of concern. As a result of the concerns, the Mortality Review Team have met with the Patient Safety Team and changes are being made. These changes mean that the Mortality Review Team will review every new form with concerns received from the Medical Examiner Services to identify if an existing incident review is underway in which case the records in Datix will be linked and the incident reviewer and divisional leadership team will be notified. If no incident review is underway, the Mortality Review Team will take the concerns to the daily incident review meeting led by the Patient Safety Team at which time a decision can be made to trigger the incident process.”

Source location

Response from Betso Cadwaladr University Health Board
Page 2 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Validate patients awaiting clinical decisions on the pathway and follow-up waiting list.

Verbatim wording from the response

“Following the Make it Safe Rapid Review, a number of immediate actions have been agreed. These actions have included validating patients awaiting a clinical decision on the pathway and follow up waiting list.”

Source location

Response from Betso Cadwaladr University Health Board
Page 3 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Changes to the national Datix system must be progressed through NHS Wales national networks and require all-Wales agreement.

Verbatim wording from the response

“The Datix system is a national system, officially known as the Once for Wales Concerns Management System. It is designed and managed nationally in a service hosted by the Welsh Risk Pool, part of the NHS Wales Shared Services Partnership. The current version of the system was implemented in April 2022. The move to a single, national system was an expectation set by Welsh Government. Therefore every member of staff across NHS Wales, in every Health Board and Trust, uses this system.”

Source location

Response from Betso Cadwaladr University Health Board
Page 2 · response
Published 25 January 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026