PFD report

DARREN NEIL TURNER · Prevention of Future Deaths report

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Issued 17 Mar 2025•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Failure to liaise with family to establish discharge suitability and safety
    Part of recurring concern: Failure to involve families and carers in discharge planning and decisions
  2. Failure to appropriately update and document care plans
    Part of recurring concern: Unreliable care-planning processes
  3. Failure to allocate a Care Coordinator under the Care Programme Approach
    Part of recurring concern: Unreliable Care Programme Approach care coordination
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.17

  1. Action

    Strengthen care-coordinator referral and allocation through shared referral-inbox access, weekly monitoring and a weekly Flow and Capacity Meeting.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 March 2025.
  2. Action

    Implement the unified NOVA electronic patient record to integrate systems and carry forward risk information.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 March 2025.
  3. Action

    Develop and pilot standardised multidisciplinary-team communication, recording and documentation principles across four sites.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 March 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to liaise with family to establish discharge suitability and safety

Wider context from the report

“(e) Failures in Communication including a failure to appropriately liaise with the deceased’s Family and, specifically, Darren’s mother to establish the suitability and safety of a discharge to her address not least in the context of Darren’s disclosure that discharge to his mother’s home might “make him feel worse” at a point in time that he later acknowledged “would be overwhelming” for him. ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in discharge planning and decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to appropriately update and document care plans

Wider context from the report

“(a) Failures in Care Planning: specifically, a failure to appropriately up-date and document matters relating to Darren’s Care Plan consistent with Trust policy. The last up-date to his Care Plan was 12 days prior to discharge. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to allocate a Care Coordinator under the Care Programme Approach

Wider context from the report

“(d) Failure to allocate a Care Coordinator as required under the Care Programme Approach (CPA) and as mandated by EPUT policy. This failure (resulting from significant human error not detected by an insufficiently robust system and not therefore corrected prior to the death - and in respect of which no DATIX was ever raised) was a feature that contributed to the serious failure in discharge planning in this case. ”

Is this part of a recurring concern?

Yes — Unreliable Care Programme Approach care coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequacy of electronic clinical records

Wider context from the report

“(b) Failures in Documentation: in a number of acknowledged respects the electronic records were inadequate - and inconsistent with EPUT policy - with evidence of the ‘cutting and pasting’ of entries including Darren’s initial 72-hour care plan containing details of another patient entirely. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain accurate patient-specific clinical records

Wider context from the report

“(b) Failures in Documentation: in a number of acknowledged respects the electronic records were inadequate - and inconsistent with EPUT policy - with evidence of the ‘cutting and pasting’ of entries including Darren’s initial 72-hour care plan containing details of another patient entirely. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to appropriately update and document risk assessments

Wider context from the report

“(c) Failures in Risk Assessments: specifically, failures to appropriately up-date and document matters relating to Darren’s risk assessment consistent with Trust policy. Relevant passive and active risk factors were not formally reflected in his documented risk assessments. Evidence from his Responsible Consultant Psychiatrist and the discharging Psychiatrist confirmed that, had they been aware of a disclosure made by Darren to his key worker/nurse prior to discharge, the Section 2 detention would not have been rescinded, he would not have been discharged on the 17th October and, accordingly, it is likely that he would not have taken his own life the following day. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unreliable documentation of safety risk assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Chaotic and unsupported discharge execution

Wider context from the report

“(f) Failures in Discharge Planning and Execution: specifically, in addition to the features above, a failure to actively reconsider the safety of the discharge on the afternoon of the 17th October in light of the disclosure from Darren’s mother that she would not, as had been previously indicated, be able to either collect Darren from the Ward or be at her home when he was discharged. There was no evidence of how, in fact, Darren even left the Unit. It is likely that the chaotic and unsupported nature of Darren’s discharge from Gosfield Ward, also in breach of Trust policy, more than minimally contributed to his death some 18 hours after discharge. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to actively reconsider discharge safety when arrangements change

Wider context from the report

“(f) Failures in Discharge Planning and Execution: specifically, in addition to the features above, a failure to actively reconsider the safety of the discharge on the afternoon of the 17th October in light of the disclosure from Darren’s mother that she would not, as had been previously indicated, be able to either collect Darren from the Ward or be at her home when he was discharged. There was no evidence of how, in fact, Darren even left the Unit. It is likely that the chaotic and unsupported nature of Darren’s discharge from Gosfield Ward, also in breach of Trust policy, more than minimally contributed to his death some 18 hours after discharge. ”

Is this part of a recurring concern?

Yes — Failure to maintain safe care and support during service transitions; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of systems to detect and correct significant human error

Wider context from the report

“(d) Failure to allocate a Care Coordinator as required under the Care Programme Approach (CPA) and as mandated by EPUT policy. This failure (resulting from significant human error not detected by an insufficiently robust system and not therefore corrected prior to the death - and in respect of which no DATIX was ever raised) was a feature that contributed to the serious failure in discharge planning in this case. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen care-coordinator referral and allocation through shared referral-inbox access, weekly monitoring and a weekly Flow and Capacity Meeting.

Verbatim wording from the response

“On admission, where appropriate, a referral is made for a care coordinator. Community services are using a zoning template which clearly flags new referrals from inpatient services. At the weekly community MH team locality meeting all referrals are discussed for allocation and in-reach planning.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 4 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the unified NOVA electronic patient record to integrate systems and carry forward risk information.

Verbatim wording from the response

“Essex Partnership University Trust and Mid and South Essex NHS Foundation Trust (MSEFT) are working together to implement ‘NOVA’, a new and single Electronic Patient Record (EPR) system across our services, which will pull through risk information which will negate need to repeat information.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and pilot standardised multidisciplinary-team communication, recording and documentation principles across four sites.

Verbatim wording from the response

“The Trust has initiated a MDT Communication SIP due to the findings from patient safety incident investigations. A working group has been established consisting of senior clinicians and service directors to develop key principles for effective MDT working/communication and documentation. This group will considered the concerns raised by this PFD to ensure this learning is considered as part of the project.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 3 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign a registered nurse to coordinate each patient’s safe-discharge preparation, travel, support, follow-up and crisis-contingency plans.

Verbatim wording from the response

“Additionally, on discharge, an allocated registered nurse on shift will take responsibility for working with the patient to prepare for safe discharge including home travel plans, ensuring support network plan is in place, contact / follow up advice and crisis contingency plan.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 6 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a Community and Inpatient Liaison Nurse to coordinate inpatient referrals and support safe discharge.

Verbatim wording from the response

“The Gables SMHT are currently in the process of recruiting a Community and Inpatient Liaison Nurse lead band 6 Community Psychiatric Nurse (CPN). The post holder is to work directly with inpatient services. All inpatients who are referred to the Gables SMHT will be allocated to this CPN. It is envisaged that the staff member will meet with the patients on the ward, attend ward review and work closely with the inpatient team to ensure a safe discharge, improve communication and provide a more seamless service.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 5 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ward-wide digital clinical dashboards displaying quality, performance and risk-assessment information.

Verbatim wording from the response

“The Trust has developed new digital clinical dashboards available in all wards which displays a range of ‘at a glance’ quality/performance information. This includes monitoring of risk assessments. All staff have access to this dashboard.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 4 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide each ward with an aligned Practice Nurse Educator to support staff skills and care-plan quality.

Verbatim wording from the response

“Wards now have a Practice Nurse Educator (PNE) aligned to the ward, to help guide and support ward staff. This includes ongoing skills development including in relation to quality of care plans.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss care plans at weekly multidisciplinary team meetings and after incidents or changes.

Verbatim wording from the response

“We can provide assurance that there is an expectation that care plans are reviewed as a minimum weekly or following any incidents or change. To further support this changes are being made to ensure care plans are discussed at weekly MDTs.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 1 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invite the appropriate Home Treatment Team to attend ward reviews on the day of discharge.

Verbatim wording from the response

“Going forward the appropriate Home Treatment Team will be invited to attend ward review meeting on day of discharge to ensure they have the most up to date information in relation to planned discharges.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 6 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mobilise the new inpatient operating model and its implementation plan for proactive, safe and effective discharge across adult and older-adult wards.

Verbatim wording from the response

“This 10 year thematic review of in-patient deaths informed the Discharge SIP and contributed to the development of a new in patient operating model in 2024. This along with newly published NHSE guidance for in-patient wards for working age and older people has provided an opportunity for a full review of the culture, systems and process to maximise the patient and staff experience, improve quality and safety and align with community mental health and system partners. The model incorporates four chapters – ‘Purposeful Admission’, ‘Therapeutic Benefit’, ‘Trauma Informed Care’ and ‘Proactive, Safe and Effective Discharge’ which is supported by a detailed implementation plan, which is currently being mobilised across all adult and older adult wards. Community services and Family & Carer engagement is key within the Proactive, Safe and Effective Discharge chapter.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 6 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a thematic review of inpatient deaths to inform discharge safety improvements.

Verbatim wording from the response

“The Trust has initiated a Discharge SIP (Safety Improvement Plan). The Urgent Care and Inpatient Care Unit leadership team through the PSIRF process carried out a table top exercise in April 2024 to review inpatient safety incidents where unexpected death had occurred over the last 10 years (2014 – 2024) from an operational, and quality and safety lens.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 6 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot individualised care-plan templates informed by patient focus groups and evaluate them through patient workshops.

Verbatim wording from the response

“A Quality Improvement Project has been undertaken on Gosfield Ward with support from the Trust QI Hub. The aim has been to review care plans to ensure they are individualised, of value to our patients and in a supportive template for continual review. The project has included focus groups with patients to understand what must be included in their care plans. Patient feedback has been recorded, and this has informed the content of the care plan templates being piloted on Gosfield Ward.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate requirements for DATIX reporting and facilitate refresher training where supervisors identify staff training needs.

Verbatim wording from the response

“With regards to DATIX not having been raised in relation to this incidence, a memo has been issued to all Clinical Managers in Mid Essex to distribute to all their staff and discuss in their respective Business meetings the requirement for DATIX Incident reporting to be completed for all adverse incidents, adverse events and near misses. Additionally, all supervisors are to ensure that all there supervisees are confident in using the DATIX system and where training need is identified, such refreshers are to be facilitated via the Risk Management Team”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 5 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate a Trust communication reminding staff to review care plans regularly.

Verbatim wording from the response

“To support staff in meeting this expectation a further Trust communication will be circulated reminding staff of the importance of regular review of the care plan.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 1 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign Family Ambassadors to support family engagement, information sharing and recording family information for multidisciplinary consideration.

Verbatim wording from the response

“The Trust has established family ambassadors on the wards who are a key point of contact for families and are responsible for ensuring information shared by families is recorded and considered by the MDT.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 3 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Record Keeping Safety Improvement Programme to investigate copying and pasting and develop systems addressing documentation risks.

Verbatim wording from the response

“The Trust has initiated a Record Keeping Safety Improvement Programme (SIP). Part of this includes considering how to address issues of copying and pasting. This SIP program is focusing on improving patient safety in respect of documentation specifically. The SIP is aiming to understand motivations for copying and pasting and putting systems in to address these. The approach will be to support continuous learning and improvement and regular review.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit care-plan quality through ward, Practice Nurse Educator and person-centred audits, and share or escalate findings through governance and supervision.

Verbatim wording from the response

“The Ward manager undertakes weekly oversight of all care plans for inpatients through auditing (via the Trust Tendable system) and the quality of care planning is discussed at supervision. The outcome of such audits is shared via the Care Unit Local Quality and Safety Group and is visible via the Trust Tendable dashboard and through to the Care Unit Accountability Meeting and Trust Quality Committee.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 1 · response
Published 17 March 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Provide STORM risk-management training to frontline team members.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 March 2025.
  2. 2

    Share the patient-safety incident action plan with the whole team for reflection on identified learning.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 March 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide STORM risk-management training to frontline team members.

Verbatim wording from the response

“The Trust is rolling out STORM Training (Skills Training on Risk Management). This is an evidence-based training methodology given to frontline team members.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 3 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the patient-safety incident action plan with the whole team for reflection on identified learning.

Verbatim wording from the response

“The patient safety incident action plan has been shared with the whole team to reflect on identified learning.”

Source location

Response from Essex Partnership University NHS Foundation Trust
Page 3 · response
Published 17 March 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026