PFD report

Kathleen Smith · Prevention of Future Deaths report

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Issued 3 Jun 2019•North Wales (East and Central)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure of staff to demonstrate understanding of safe food and fluid care and choking-risk management
    Part of recurring concern: Unsafe implementation of choking-risk prevention measures
  2. Insufficient staff training in first aid and assisting residents at risk of choking
    Part of recurring concern: Inadequate staff competence to provide first aidPart of recurring concern: Unsafe implementation of choking-risk prevention measures
  3. Inadequate management oversight of staff deployment for residents requiring choking-risk or one-to-one food and fluid assistance
    Part of recurring concern: Inadequate management of patients' nutrition and hydration needsPart of recurring concern: Insufficient care home management capacity and oversight
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Provide a registered general nurse in the dining room throughout mealtimes.

    Stated by Coed DuonStated completedThe respondent said that this action was complete when they made their response on 14 August 2019.
  2. Action

    Establish at least one qualified first aider on duty at all times.

    Stated by Coed DuonStated completedThe respondent said that this action was complete when they made their response on 14 August 2019.
  3. Action

    Train new staff on SALT IDDS dysphagia procedures at the scheduled training session.

    Stated by Coed DuonStated plannedThe respondent said that this action was planned when they made their response on 14 August 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Two staff members responded to the emergency call and there was no sign that the resident was in distress.

    Stated by Coed DuonDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of staff to demonstrate understanding of safe food and fluid care and choking-risk management

Wider context from the report

“1. Staff were not sufficiently trained in first aid or how to assist a resident who was at risk of choking. 2. Staff did not intervene to assist the resident for whom the internal emergency alarm had been sounded as help was needed. 3. Staff were not sufficiently trained in how to select and prepare correct foods and fluids for residents with special dietary needs and who had a documented risk of choking. 4. The above training remains incomplete approximately 11 months after the death of Mrs Smith. 5. Staff could not demonstrate they understood how to deliver safe care and treatment regarding food and fluids and manage the risk of choking. 6. There is no adequate management oversight to ensure staff are appropriately deployed to those residents at risk of choking and or who require one to one assistance with food and fluids. ”

Is this part of a recurring concern?

Yes — Unsafe implementation of choking-risk prevention measures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training in first aid and assisting residents at risk of choking

Wider context from the report

“1. Staff were not sufficiently trained in first aid or how to assist a resident who was at risk of choking. 2. Staff did not intervene to assist the resident for whom the internal emergency alarm had been sounded as help was needed. 3. Staff were not sufficiently trained in how to select and prepare correct foods and fluids for residents with special dietary needs and who had a documented risk of choking. 4. The above training remains incomplete approximately 11 months after the death of Mrs Smith. 5. Staff could not demonstrate they understood how to deliver safe care and treatment regarding food and fluids and manage the risk of choking. 6. There is no adequate management oversight to ensure staff are appropriately deployed to those residents at risk of choking and or who require one to one assistance with food and fluids. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid; Unsafe implementation of choking-risk prevention measures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate management oversight of staff deployment for residents requiring choking-risk or one-to-one food and fluid assistance

Wider context from the report

“1. Staff were not sufficiently trained in first aid or how to assist a resident who was at risk of choking. 2. Staff did not intervene to assist the resident for whom the internal emergency alarm had been sounded as help was needed. 3. Staff were not sufficiently trained in how to select and prepare correct foods and fluids for residents with special dietary needs and who had a documented risk of choking. 4. The above training remains incomplete approximately 11 months after the death of Mrs Smith. 5. Staff could not demonstrate they understood how to deliver safe care and treatment regarding food and fluids and manage the risk of choking. 6. There is no adequate management oversight to ensure staff are appropriately deployed to those residents at risk of choking and or who require one to one assistance with food and fluids. ”

Is this part of a recurring concern?

Yes — Inadequate management of patients' nutrition and hydration needs; Insufficient care home management capacity and oversight.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to intervene when an internal emergency alarm indicates assistance is needed

Wider context from the report

“1. Staff were not sufficiently trained in first aid or how to assist a resident who was at risk of choking. 2. Staff did not intervene to assist the resident for whom the internal emergency alarm had been sounded as help was needed. 3. Staff were not sufficiently trained in how to select and prepare correct foods and fluids for residents with special dietary needs and who had a documented risk of choking. 4. The above training remains incomplete approximately 11 months after the death of Mrs Smith. 5. Staff could not demonstrate they understood how to deliver safe care and treatment regarding food and fluids and manage the risk of choking. 6. There is no adequate management oversight to ensure staff are appropriately deployed to those residents at risk of choking and or who require one to one assistance with food and fluids. ”

Is this part of a recurring concern?

Yes — Failure of emergency alarm response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff training in selecting and preparing food and fluids for residents at risk of choking

Wider context from the report

“1. Staff were not sufficiently trained in first aid or how to assist a resident who was at risk of choking. 2. Staff did not intervene to assist the resident for whom the internal emergency alarm had been sounded as help was needed. 3. Staff were not sufficiently trained in how to select and prepare correct foods and fluids for residents with special dietary needs and who had a documented risk of choking. 4. The above training remains incomplete approximately 11 months after the death of Mrs Smith. 5. Staff could not demonstrate they understood how to deliver safe care and treatment regarding food and fluids and manage the risk of choking. 6. There is no adequate management oversight to ensure staff are appropriately deployed to those residents at risk of choking and or who require one to one assistance with food and fluids. ”

Is this part of a recurring concern?

Yes — Unsafe implementation of choking-risk prevention measures.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a registered general nurse in the dining room throughout mealtimes.

Verbatim wording from the response

“6. There is always an RGN in the dining room during mealtimes.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish at least one qualified first aider on duty at all times.

Verbatim wording from the response

“1a. You expressed concerns in your report regarding our lack of adequate first aiders. Since then I have, despite difficulty obtaining vacant slots, several members of staff on first aid courses. This now allows us to have at least one qualified First Aider on duty.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train new staff on SALT IDDS dysphagia procedures at the scheduled training session.

Verbatim wording from the response

“1b. All current staff have now been trained on basic awareness of Dysphagia. Also all new staff members have been booked on next available SALT (IDDS) training day which is on 6/08/19. We also now have 2 Dysphagia champions who have done the training for Dysphagia and who are now fully equipped to carry out to train all our staff.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish two trained dysphagia champions to support staff training.

Verbatim wording from the response

“1b. All current staff have now been trained on basic awareness of Dysphagia. Also all new staff members have been booked on next available SALT (IDDS) training day which is on 6/08/19. We also now have 2 Dysphagia champions who have done the training for Dysphagia and who are now fully equipped to carry out to train all our staff.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide trained mealtime staff in the dining room to oversee dysphagia-trained staff assisting residents at choking risk.

Verbatim wording from the response

“5. There is a trained member of staff on duty in the dining room during mealtimes to oversee the appropriately trained staff in Dysphagia to assist the residents at risk of choking. Also staff now write on diet & fluid charts what daily meals are served and they are clearer on what they have eaten, for example. puree mashed potatoes, puree, instead of Mash, Veg chicken”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain resident-specific diet and fluid consistency files, with staff acknowledgement of changes.

Verbatim wording from the response

“We have now set up a Diets and fluids consistency file for each resident, which have been graded by the exterior health professionals, this file is held in the kitchen and all the kitchen staff have been trained to be aware of its content. If any changes occur they are given a copy of these changes and all staff now sign to say they acknowledge if there are any changes to their diets.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train current staff in basic dysphagia awareness.

Verbatim wording from the response

“1b. All current staff have now been trained on basic awareness of Dysphagia. Also all new staff members have been booked on next available SALT (IDDS) training day which is on 6/08/19. We also now have 2 Dysphagia champions who have done the training for Dysphagia and who are now fully equipped to carry out to train all our staff.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Teach new staff safe care for residents at choking risk and prohibit assistance before completing this training.

Verbatim wording from the response

“3. As part of their induction training all new staff members are taught how to deliver safe care in residents with a choking risk. We have also made it very clear to new staff that they are NOT allowed to assist residents at risk of choking until this training has been done.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Two staff members responded to the emergency call and there was no sign that the resident was in distress.

Verbatim wording from the response

“2. On the day in question, I must once again stress that two members of staff answered the emergency nurse call bell, one was the duty RGN and the other a senior carer, they did intervene and carer remained with her until she passed away, there was no sign she was in distress.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There was no evidence that the aspirated food had not been prepared to a safe consistency.

Verbatim wording from the response

“Nevertheless, in defence of my staff, Mrs Smith had been at the home for four weeks, during which time the staff had been regularly feeding her satisfactorily. On the day in question Mrs Smith’s carer, who incidentally had several years’ experience who was feeding her. From your report there appears to be no evidence that the food which she had aspirated had not been prepared to a proper safe consistency. As must have been done satisfactorily with no adverse effects on so many occasions before.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A registered general nurse is always present in the dining room during mealtimes.

Verbatim wording from the response

“6. There is always an RGN in the dining room during mealtimes.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Record served meals and clearer consumption details on diet and fluid charts.

    Stated by Coed DuonStated completedThe respondent said that this action was complete when they made their response on 14 August 2019.
  2. 2

    Provide a registered general nurse on duty continuously, twenty-four hours a day, seven days a week.

    Stated by Coed DuonStated completedThe respondent said that this action was complete when they made their response on 14 August 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    A registered general nurse is on duty continuously, 24 hours a day, seven days a week.

    Stated by Coed DuonExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  2. 2

    The death was not attributable entirely to one factor or solely to the care home's actions; pneumonia, dementia and asthma also contributed.

    Stated by Coed DuonDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record served meals and clearer consumption details on diet and fluid charts.

Verbatim wording from the response

“5. There is a trained member of staff on duty in the dining room during mealtimes to oversee the appropriately trained staff in Dysphagia to assist the residents at risk of choking. Also staff now write on diet & fluid charts what daily meals are served and they are clearer on what they have eaten, for example. puree mashed potatoes, puree, instead of Mash, Veg chicken”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a registered general nurse on duty continuously, twenty-four hours a day, seven days a week.

Verbatim wording from the response

“4. We have an RGN on duty 24 hours a day, 7 days a week, also please refer to point 3.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A registered general nurse is on duty continuously, 24 hours a day, seven days a week.

Verbatim wording from the response

“4. We have an RGN on duty 24 hours a day, 7 days a week, also please refer to point 3.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The death was not attributable entirely to one factor or solely to the care home's actions; pneumonia, dementia and asthma also contributed.

Verbatim wording from the response

“I would respectfully suggest that the cause of Mrs Smith’s death was not due entirely to one single factor which can be levelled entirely at our door, but as your report concludes it was sadly a combination of things including the fact that she was in early stages of pneumonia, and was suffering from both dementia and asthma (Astma in the report). It was these three factors which combined to contribute to her death.”

Source location

2019-0184-Response-by-Coed-Duon-Care-Home
Page 2 · response
Published 14 August 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026