PFD report

Andrea McHugh · Prevention of Future Deaths report

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Issued 28 Feb 2018•Northamptonshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
3

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Concerns raised2

  1. Failure of participant waivers to mention the dangers of sea swimming for participants with epilepsy
    Part of recurring concern: Unreliable pre-activity safety information for organised water activities
  2. Failure of participant waivers to request participants' past medical history
    Part of recurring concern: Inadequate individual risk assessment for activitiesPart of recurring concern: Unreliable pre-activity safety information for organised water activities
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Engage Gaviota to request adding epilepsy as a relevant medical condition to the Sunrise excursion waiver.

    Stated by Thomas Cook Tour Operations LimitedStated plannedThe respondent said that this action was planned when they made their response on 8 June 2018.
  2. Action

    Review whether to request further waiver amendments covering medical history that may make sea excursions dangerous.

    Stated by Thomas Cook Tour Operations LimitedStated plannedThe respondent said that this action was planned when they made their response on 8 June 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of participant waivers to mention the dangers of sea swimming for participants with epilepsy

Wider context from the report

“1) Marinas Gaviota S.A allegedly require participants in the boat and snorkelling trip to sign a waiver. (copy attached). The waiver does not mention the dangers of swimming in the sea if a participant suffers from epilepsy. 2) Additionally the waiver does not request details of participants past medical history. ”

Is this part of a recurring concern?

Yes — Unreliable pre-activity safety information for organised water activities.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of participant waivers to request participants' past medical history

Wider context from the report

“1) Marinas Gaviota S.A allegedly require participants in the boat and snorkelling trip to sign a waiver. (copy attached). The waiver does not mention the dangers of swimming in the sea if a participant suffers from epilepsy. 2) Additionally the waiver does not request details of participants past medical history. ”

Is this part of a recurring concern?

Yes — Inadequate individual risk assessment for activities; Unreliable pre-activity safety information for organised water activities.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage Gaviota to request adding epilepsy as a relevant medical condition to the Sunrise excursion waiver.

Verbatim wording from the response

“Thomas Cook has assessed the position carefully and has decided to immediately engage with Grupo Turismo Gavíota S.A. (“Gaviota”) to request that they amend their waiver form for the Sunrise excursion to include reference to epilepsy as a relevant medical condition which may make it dangerous for our customers to go in to the sea due to the increased risk of injury.”

Source location

2018-0060-Response-by-Thomas-Cook
Page 1 · response
Published 8 June 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review whether to request further waiver amendments covering medical history that may make sea excursions dangerous.

Verbatim wording from the response

“Thomas Cook then intends to review whether we request Gaviota make further amendment to their waiver to include reference to any medical history that may make it dangerous for our customers to go in to the sea and therefore should be included in the waiver. If further amendment is required it is envisaged that it will be necessary for Thomas Cook to obtain expert medical advice in respect of this to ensure appropriate relevant medical history is included.”

Source location

2018-0060-Response-by-Thomas-Cook
Page 1 · response
Published 8 June 2018

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Conduct a wider review of supplier processes for sea-based excursions to reduce customer risks as far as reasonably practicable.

    Stated by Thomas Cook Tour Operations LimitedStated plannedThe respondent said that this action was planned when they made their response on 8 June 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a wider review of supplier processes for sea-based excursions to reduce customer risks as far as reasonably practicable.

Verbatim wording from the response

“Thomas Cook will also conduct a wider review of our supplier processes in connection with sea based excursions to ensure any risks to our customers are reduced as far as reasonably practicable.”

Source location

2018-0060-Response-by-Thomas-Cook
Page 1 · response
Published 8 June 2018

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026