PFD report

Kirsty Marie Doodes · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 14 Oct 2021•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to meaningfully involve families and carers in the discharge process
    Part of recurring concern: Failure to involve families and carers in discharge planning and decisionsPart of recurring concern: Unreliable hospital discharge processes
  2. Failure to establish a detailed plan for managing acute deterioration
    Part of recurring concern: Inadequate safety planning for acute mental-health deterioration and suicide risk
  3. Failure to document the rationale for discharge safety decisions
    Part of recurring concern: Failure to reliably document the rationale for consequential decisionsPart of recurring concern: Unreliable hospital discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Consider including a concise template for documenting inpatient discharge decisions in the discharge policy review.

    Stated by Cornwall Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 18 October 2021.
  2. Action

    Review accepted clinical documentation standards to maximise clinicians’ time for compassionate, person-centred care and discussions with families and carers.

    Stated by Cornwall Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 18 October 2021.
  3. Action

    Review the Trust’s mental health acute ward discharge policy and prioritise vital discharge steps and multidisciplinary roles and responsibilities.

    Stated by Cornwall Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 18 October 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Finite services and limited clinical time prevent consistently prioritising comprehensive documentation alongside direct patient and family care.

    Stated by Cornwall Partnership NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to meaningfully involve families and carers in the discharge process

Wider context from the report

“iii) Lack of involvement of family/carer in discharge process The Trust’s own discharge policy states: 3. Principles The decision to discharge someone from hospital must be in keeping with the Care Programme Approach (CPA), (DH 1991, 2008) and governed by the following principles: The patient, carer and / or advocate, must be actively involved in all aspects of the discharge plan, where practicable. Arrangements for discharge should be negotiated with everyone likely to be concerned with the service user’s aftercare. ████████ was Kirsty’s carer. He had not been ‘actively involved in all aspects of the discharge plan.’ He had a phone call to come and collect her and on arriving at the hospital he found her bag to be packed. He did not feel as though he was given any choice. I acknowledged at inquest that there were extenuating circumstances in that Kirsty’s discharge coincided with the first national lockdown during the COVID pandemic. Nevertheless, I think it is appropriate to bring to your attention whether there is a need to remind clinicians to involve families and carers in a meaningful way during the discharge process. ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in discharge planning and decisions; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish a detailed plan for managing acute deterioration

Wider context from the report

“i) Insufficiency of note-keeping. ii) ████████ The note made by Dr ████████ in the RiO records was described by an independent expert, Dr ████████, as extremely brief. I accept that medical notes should not be defensive in nature but there is nothing at all in it to justify the view expressed that Kirsty was safe to go home. In a context where she has, over a very recent period, attempted to ████████ on five occasions, the rationale explaining how it was felt she was safe to go home should, in my view, have been set out. Of perhaps more significance is that there was nothing in the note to assist clinicians with understanding how the future care plan was to be organised. That was in a context where a national lockdown was imminent. Given the unprecedented circumstances, it seems apparent to me that there was all the more reason to provide detail in this regard. The fact it was not set out, it seems to me, implies that there was doubt on the part of Dr ████████ about the plan to continue treating Kirsty was to be organised. My fear is that this simply passed the burden of the management of the risk to ████████. This reached an entirely foreseeable crisis in the early hours of 23 March. Kirsty had deteriorated to the point she was described as very suicidal. ████████ was exhausted from his desperate efforts to keep his safe. He rang the ward for assistance. There was no one available to help him. ████████ was advised to call the emergency services. He rang the police who told him to ring the ambulance service who told him to ring the CMHT in the morning. This should not have happened. A detailed plan with how to manage an acute deterioration could have prevented it. At the time, Doctor ████████ was effectively carrying the burden of two consultant psychiatrists in that Dr ████████ was away from work. I indicated at inquest that if this was due to under-resourcing of the Trust, I would write to those responsible for funding. I was advised that, in fact, the problem may be due to a scarcity of consultant psychiatrists nationally. I would be grateful if you could please let me know the position. ”

Is this part of a recurring concern?

Yes — Inadequate safety planning for acute mental-health deterioration and suicide risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document the rationale for discharge safety decisions

Wider context from the report

“i) Insufficiency of note-keeping. ii) ████████ The note made by Dr ████████ in the RiO records was described by an independent expert, Dr ████████, as extremely brief. I accept that medical notes should not be defensive in nature but there is nothing at all in it to justify the view expressed that Kirsty was safe to go home. In a context where she has, over a very recent period, attempted to ████████ on five occasions, the rationale explaining how it was felt she was safe to go home should, in my view, have been set out. Of perhaps more significance is that there was nothing in the note to assist clinicians with understanding how the future care plan was to be organised. That was in a context where a national lockdown was imminent. Given the unprecedented circumstances, it seems apparent to me that there was all the more reason to provide detail in this regard. The fact it was not set out, it seems to me, implies that there was doubt on the part of Dr ████████ about the plan to continue treating Kirsty was to be organised. My fear is that this simply passed the burden of the management of the risk to ████████. This reached an entirely foreseeable crisis in the early hours of 23 March. Kirsty had deteriorated to the point she was described as very suicidal. ████████ was exhausted from his desperate efforts to keep his safe. He rang the ward for assistance. There was no one available to help him. ████████ was advised to call the emergency services. He rang the police who told him to ring the ambulance service who told him to ring the CMHT in the morning. This should not have happened. A detailed plan with how to manage an acute deterioration could have prevented it. At the time, Doctor ████████ was effectively carrying the burden of two consultant psychiatrists in that Dr ████████ was away from work. I indicated at inquest that if this was due to under-resourcing of the Trust, I would write to those responsible for funding. I was advised that, in fact, the problem may be due to a scarcity of consultant psychiatrists nationally. I would be grateful if you could please let me know the position. ”

Is this part of a recurring concern?

Yes — Failure to reliably document the rationale for consequential decisions; Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider including a concise template for documenting inpatient discharge decisions in the discharge policy review.

Verbatim wording from the response

“Sadly, services are finite and we have to balance the extent to which we prioritise the most comprehensive documentation, against the time available for clinical care with patients and their families. As part of our plan to improve mental health services we will be reviewing our accepted documentation standards, with the aim of supporting and directing our clinicians to spend the maximum amount of time providing compassionate, person-centred care, while minimising what may ultimately be, unhelpfully defensive documentation. This approach will also allow clinicians as much time as possible to have difficult discussions with families and carers, for example around discharges from hospital. As such, consideration will be given as part of the review of the discharge policy (described above) to include a template for documenting inpatient discharge decisions.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 2 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review accepted clinical documentation standards to maximise clinicians’ time for compassionate, person-centred care and discussions with families and carers.

Verbatim wording from the response

“Sadly, services are finite and we have to balance the extent to which we prioritise the most comprehensive documentation, against the time available for clinical care with patients and their families. As part of our plan to improve mental health services we will be reviewing our accepted documentation standards, with the aim of supporting and directing our clinicians to spend the maximum amount of time providing compassionate, person-centred care, while minimising what may ultimately be, unhelpfully defensive documentation. This approach will also allow clinicians as much time as possible to have difficult discussions with families and carers, for example around discharges from hospital. As such, consideration will be given as part of the review of the discharge policy (described above) to include a template for documenting inpatient discharge decisions.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 2 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Trust’s mental health acute ward discharge policy and prioritise vital discharge steps and multidisciplinary roles and responsibilities.

Verbatim wording from the response

“With the above factors in mind, we have identified learning for us in that we need to support our clinicians to improve the discharge process and we therefore intend to review the Trust’s mental health acute ward discharge policy to support this.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 2 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work on reducing hospital length of stay towards the national average while following best evidence and allowing families time to understand discharge decisions.

Verbatim wording from the response

“Additionally, we are committed to working on the length of stay in our hospitals in an attempt to ensure that it is closer to the national average whilst continuing to work in line with best evidence such as the NICE Guidelines. This will often (and perhaps more frequently) mean that families and carers may find the rationale for discharge contrary to their wishes and/or counterintuitive. For this reason, time to enable families to work through, question and hopefully accept this will need to be prioritised as although Mr Doodes was involved in his wife’s discharge planning, we recognise that he did not feel as supportive of the plan as we would have liked.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 2 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Finite services and limited clinical time prevent consistently prioritising comprehensive documentation alongside direct patient and family care.

Verbatim wording from the response

“Sadly, services are finite and we have to balance the extent to which we prioritise the most comprehensive documentation, against the time available for clinical care with patients and their families. As part of our plan to improve mental health services we will be reviewing our accepted documentation standards, with the aim of supporting and directing our clinicians to spend the maximum amount of time providing compassionate, person-centred care, while minimising what may ultimately be, unhelpfully defensive documentation. This approach will also allow clinicians as much time as possible to have difficult discussions with families and carers, for example around discharges from hospital. As such, consideration will be given as part of the review of the discharge policy (described above) to include a template for documenting inpatient discharge decisions.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 2 · response
Published 18 October 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Introduce new mental health workforce roles, including mental health workers in GP surgeries, Peer Support Workers and Clinical Associate Psychologists.

    Stated by Cornwall Partnership NHS Foundation TrustStatus unclearThe respondent did not make the status of this action clear when they made their response on 18 October 2021.
  2. 2

    Improve staff retention through better employment conditions, career pathways and opportunities for progression as expert clinicians.

    Stated by Cornwall Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 October 2021.
  3. 3

    Significantly increase apprentice roles, including mental health nurse apprentices.

    Stated by Cornwall Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 October 2021.
  4. 4

    Promptly appoint locum psychiatrists when consultant vacancies arise to prevent gaps in service provision creating unnecessary pressure.

    Stated by Cornwall Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 18 October 2021.
  5. 5

    Undertake an international nurse recruitment programme, with the first cohort expected to enter employment by March 2022.

    Stated by Cornwall Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 October 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Discharge to home after escalating inpatient risk was considered appropriate and supported by evidence, particularly for patients with personality disorder and familiar clinical teams.

    Stated by Cornwall Partnership NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    Established consultant pairing-partner arrangements provide tested cross-cover during absence or leave.

    Stated by Cornwall Partnership NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce new mental health workforce roles, including mental health workers in GP surgeries, Peer Support Workers and Clinical Associate Psychologists.

Verbatim wording from the response

“As a Trust, we continue to struggle with profound shortages of a wide range of trained and untrained staff across many of our services. For this reason, we are especially focussed on the time we spend with patients and their families and would like to thank you for the opportunity to explain how we intend to maximise this, whilst adhering to best practice and working in very pressing circumstances. It is important to note that we are making extraordinary effort to increase our workforce in all professions. Measures we are taking to expand our mental health workforce include:”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 3 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve staff retention through better employment conditions, career pathways and opportunities for progression as expert clinicians.

Verbatim wording from the response

“As a Trust, we continue to struggle with profound shortages of a wide range of trained and untrained staff across many of our services. For this reason, we are especially focussed on the time we spend with patients and their families and would like to thank you for the opportunity to explain how we intend to maximise this, whilst adhering to best practice and working in very pressing circumstances. It is important to note that we are making extraordinary effort to increase our workforce in all professions. Measures we are taking to expand our mental health workforce include:”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 3 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Significantly increase apprentice roles, including mental health nurse apprentices.

Verbatim wording from the response

“As a Trust, we continue to struggle with profound shortages of a wide range of trained and untrained staff across many of our services. For this reason, we are especially focussed on the time we spend with patients and their families and would like to thank you for the opportunity to explain how we intend to maximise this, whilst adhering to best practice and working in very pressing circumstances. It is important to note that we are making extraordinary effort to increase our workforce in all professions. Measures we are taking to expand our mental health workforce include:”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 3 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promptly appoint locum psychiatrists when consultant vacancies arise to prevent gaps in service provision creating unnecessary pressure.

Verbatim wording from the response

“You also requested clarity around the availability of consultant psychiatry staffing. This is an ongoing nationally recognised problem and The Royal College of Psychiatry national census in 2019, estimated 9% of consultant posts as being vacant, this is thought to have since exceeded 10%, and in general, services manage this gap by the employment of locums. We recognise this challenge more acutely in Cornwall where there has been a significant shift in the vacant posts in past 2 years as recruitment to the county has become more difficult. At present the number of vacant consultant posts filled by locum staff in Cornwall varies between 15-20%. We work very hard to recruit substantively to posts whenever a vacancy appears, and we will also promptly appoint a locum psychiatrist to ensure that gaps in service provision do not lead to unnecessary pressures on services.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 3 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake an international nurse recruitment programme, with the first cohort expected to enter employment by March 2022.

Verbatim wording from the response

“As a Trust, we continue to struggle with profound shortages of a wide range of trained and untrained staff across many of our services. For this reason, we are especially focussed on the time we spend with patients and their families and would like to thank you for the opportunity to explain how we intend to maximise this, whilst adhering to best practice and working in very pressing circumstances. It is important to note that we are making extraordinary effort to increase our workforce in all professions. Measures we are taking to expand our mental health workforce include:”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 3 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discharge to home after escalating inpatient risk was considered appropriate and supported by evidence, particularly for patients with personality disorder and familiar clinical teams.

Verbatim wording from the response

“Mrs Doodes’ had repeatedly expressed her desire to leave the ward and had been positively engaging with the clinical team in an effort to achieve this in the days prior to her eventual discharge on the 18 March 2020. A referral had been made to the Trust’s Home Treatment Team in preparation for this event and for further safety planning in the community setting. The decision to discharge Mrs Doodes was accepted as an appropriate decision at Inquest, as reflected in section 4 of the Prevention of Future Deaths report.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 1 · response
Published 18 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Established consultant pairing-partner arrangements provide tested cross-cover during absence or leave.

Verbatim wording from the response

“At the time of her discharge, Mrs Doodes was under the care of our general psychiatry service where consultants work as ‘pairing partners’ - which means that they cross-cover one another for periods of absence or leave. Both Mrs Doodes’ lead consultant and his pairing partner are substantive consultants employed by the Trust. Mrs Doodes’ lead consultant was stranded in India as the Covid 19 pandemic began to surge, resulting in the ‘pairing partner’ consultant overseeing her care. These arrangements for cross cover are well tested and colleagues are familiar with them, needing to adapt their working week when providing a period of cover.”

Source location

2021-0343-Response-from-Cornwall-Partnership-NHS-Foundation-Trust_Published
Page 3 · response
Published 18 October 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026