PFD report

MARTIN ARNOLD HILL · Prevention of Future Deaths report

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Issued 22 Aug 2014•Brighton and Hove

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Failure to maintain accurate clinical notes
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to prescribe and administer treatment for impacted faeces and constipation
    Part of recurring concern: Failure to provide timely treatment for constipation and impacted faeces
  3. Failure to administer prescribed PABRINEX
    Part of recurring concern: Unsafe medication administration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

No linked response statements

No respondent-stated action or position is clearly linked to these concerns.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain accurate clinical notes

Wider context from the report

“(4) When Mr. HILL arrived in A & E it was found that he was suffering from constipation with impacted faeces in his bowel. He was written up for an enema and the Doctor who saw him directed that he should be given laxatives. The latter were never written up for him and the former was never given. In the event, careful study of the notes showed that he opened his bowels for the first time on the evening of the 28th March 2014 but this information was not apparently noted by the Doctors who were still talking about constipation over the next 24 – 36 hours. This shows poor patient handover and poor communication between the shifts and poor note taking. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prescribe and administer treatment for impacted faeces and constipation

Wider context from the report

“(4) When Mr. HILL arrived in A & E it was found that he was suffering from constipation with impacted faeces in his bowel. He was written up for an enema and the Doctor who saw him directed that he should be given laxatives. The latter were never written up for him and the former was never given. In the event, careful study of the notes showed that he opened his bowels for the first time on the evening of the 28th March 2014 but this information was not apparently noted by the Doctors who were still talking about constipation over the next 24 – 36 hours. This shows poor patient handover and poor communication between the shifts and poor note taking. ”

Is this part of a recurring concern?

Yes — Failure to provide timely treatment for constipation and impacted faeces.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to administer prescribed PABRINEX

Wider context from the report

“(3) Whilst it is noted that Mr. HILL was admitted at lunchtime on a Friday and the critical events took place over a weekend, nonetheless he was known to be an intravenous heroin user on a Methadone prescription and yet he was given no treatment for withdrawal treatment save for 2mg of Diazepam on the 28th March at 22:15 hours and another 2mg of Diazepam at 09:00 on the 30th March. Also on the 30th March PABRINEX was considered and he was written up for this, although this was not given. On the 30th March at 09:50 hours he was given 5ml of METHADONE and later at 13:00 on the 30th March he was given another 5ml of Methadone. (NB: His daily Methadone prescription was 50ml) ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain complete and legible Medical Administration Records

Wider context from the report

“(5) There are serious omissions on the Medical Administration Record. I was told that it was believed that no Senior Pharmacist reviewed the MAR charts over a weekend. Given the importance of medicating patients correctly, it would seem advisable that there should be a review, if indeed it is the practice that records are not reviewed. It seems that in this particular case the charts are particularly poorly written and perhaps those involved with this patient would benefit from a discussion with the Chief Pharmacist. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in commencing antibiotics for patients requiring antimicrobial treatment

Wider context from the report

“(1) Although this man arrived in A & E on the 28th March 2014 at approximately 12:30, having been suffering confusion, abdominal pain and vomiting for some three days with raised white cell count and markedly raised C-Reactive Protein. He was not commenced on antibiotics until over 48 hours later at 14:00 hours on the 30th March, 2014. At Inquest I was told that he should have been commenced on Pragmatic antibiotics shortly after his arrival and assessment by a Doctor in A & E. ”

Is this part of a recurring concern?

Yes — Failure to provide timely antibiotic treatment for suspected or confirmed infection.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate updated patient information during clinical handover

Wider context from the report

“(4) When Mr. HILL arrived in A & E it was found that he was suffering from constipation with impacted faeces in his bowel. He was written up for an enema and the Doctor who saw him directed that he should be given laxatives. The latter were never written up for him and the former was never given. In the event, careful study of the notes showed that he opened his bowels for the first time on the evening of the 28th March 2014 but this information was not apparently noted by the Doctors who were still talking about constipation over the next 24 – 36 hours. This shows poor patient handover and poor communication between the shifts and poor note taking. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide adequate treatment for opioid withdrawal

Wider context from the report

“(3) Whilst it is noted that Mr. HILL was admitted at lunchtime on a Friday and the critical events took place over a weekend, nonetheless he was known to be an intravenous heroin user on a Methadone prescription and yet he was given no treatment for withdrawal treatment save for 2mg of Diazepam on the 28th March at 22:15 hours and another 2mg of Diazepam at 09:00 on the 30th March. Also on the 30th March PABRINEX was considered and he was written up for this, although this was not given. On the 30th March at 09:50 hours he was given 5ml of METHADONE and later at 13:00 on the 30th March he was given another 5ml of Methadone. (NB: His daily Methadone prescription was 50ml) ”

Is this part of a recurring concern?

Yes — Unreliable recognition and treatment of opioid withdrawal.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of Senior Pharmacist review of Medical Administration Record charts

Wider context from the report

“(5) There are serious omissions on the Medical Administration Record. I was told that it was believed that no Senior Pharmacist reviewed the MAR charts over a weekend. Given the importance of medicating patients correctly, it would seem advisable that there should be a review, if indeed it is the practice that records are not reviewed. It seems that in this particular case the charts are particularly poorly written and perhaps those involved with this patient would benefit from a discussion with the Chief Pharmacist. ”

Is this part of a recurring concern?

Yes — Failure to provide effective senior clinical oversight of patient care; Failure to reliably conduct clinically required medication reviews.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to refer patients to the Critical Care Outreach Team at required NEWS thresholds

Wider context from the report

“(2) At 20:00 hours on the 28th March 2014 after he had been admitted to The Royal Sussex County Hospital, Brighton his NEWS rose from 1 to 6. NEWS’ own Guidance and the Hospital’s Protocol require that Mr. HILL should have been referred to the Critical Care Outreach Team. He was not. His NEWS rose to 6 again on the 30th March 2014 at 00:20 hours. However, he was not referred then either. He was not referred to Critical Care Outreach until his NEWS rose to 10 at 07:00 hours on the 30th March 2014. ”

Is this part of a recurring concern?

Yes — Failure to escalate significant clinical concerns to appropriately senior clinicians; Unreliable critical-care outreach for deteriorating patients; Unreliable escalation of abnormal clinical observations.

Open source report

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Conduct a high-risk review into Mr Hill’s death.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 August 2014.
  2. 2

    Review the CDU discharge-summary process for transition to electronic discharge summaries.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 August 2014.
  3. 3

    Remind CDU staff to follow the discharge prescription process.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 August 2014.
  4. 4

    Develop electronic radiology reporting to record requests and enable Accident & Emergency staff to monitor report reading and actioning.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 August 2014.
  5. 5

    Implement the approved Accident & Emergency process for regularly checking x-ray results and actioning abnormal reports.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 August 2014.
  6. 6

    Familiarize CDU staff with the updated discharge medication flowchart.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 August 2014.
  7. 7

    Update the Medicine Codes Policy with a flowchart for discharges outside Pharmacy hours.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 August 2014.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The approved Accident & Emergency process for regularly checking and actioning x-ray results should prevent recurrence.

    Stated by the Shrewsbury and Telford Hospital NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a high-risk review into Mr Hill’s death.

Verbatim wording from the response

“Thank you for your letter of 6 August, 2014, setting out the matters of concern found following the death of Mr Hill. As you are aware, when a "serious incident" has occurred within the Trust, the Trust undertakes an investigation into the incident. One of the categories for a serious incident is if it caused or contributed to an unexpected or avoidable death. From the Post Mortem report and subsequent addendum letter, we were led to believe that the care provided at the hospital had been appropriate and therefore no serious incident investigation took place. Following evidence during the Inquest, we have now begun a high-risk review into Mr Hill’s death. Our investigation is ongoing at this time.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 1 · response
Published 22 August 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the CDU discharge-summary process for transition to electronic discharge summaries.

Verbatim wording from the response

“The process for discharge summaries with patients from the CDU is slightly different and, at the present time, the discharge summaries on the CDU for Accident & Emergency department patients are handwritten. A copy of the summary is handed to the patient and a GP copy is generated. The GP copy is then either given to the patient to give to the GP or is sent in the post. This process is currently under review and it is anticipated that the CDU will soon be utilising the electronic discharge summary process that the other wards in the hospital use. This will, however, require training and is therefore not yet in place.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 2 · response
Published 22 August 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind CDU staff to follow the discharge prescription process.

Verbatim wording from the response

“Mr Hill was transferred from the Accident & Emergency department to the Clinical Decisions Unit ("CDU") prior to discharge. He was therefore discharged from the CDU and not the Accident & Emergency department. There is a process in place on the CDU with regard to patient discharges. If a patient requires a prescription that is not in stock or is not available, the staff will ensure that a community prescription (FP10) is given to the patient/carer to take away with them so they can obtain their medication following discharge. It appears that on this occasion, unfortunately, Mr Hill was not given his community prescription to go home with. I can only apologise for this omission and can assure you that all staff have been reminded of the importance of ensuring that they follow the process in place.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 2 · response
Published 22 August 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop electronic radiology reporting to record requests and enable Accident & Emergency staff to monitor report reading and actioning.

Verbatim wording from the response

“There is a currently a piece of work ongoing within the Trust to improve electronic reporting systems. The Trust is looking towards utilising a system called "Order Comms" for radiology. This system will allow referrals for radiographic examinations to be sent electronically to the Radiology department. This electronic request will, if accepted, automatically populate the RIS (Radiology Information System). This reduces the turnaround time for requests received. It also provides an audit trail for when a request was sent to the department. The second half of this system covers reports sent out. With the new system, the Accident & Emergency department will be able to monitor if a report has been read and then actioned. There will be a requirement for all referrers to click a button to say that the report has been read and actioned.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 1 · response
Published 22 August 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the approved Accident & Emergency process for regularly checking x-ray results and actioning abnormal reports.

Verbatim wording from the response

“Given that this system will not be in place imminently, we have also reviewed the processes within the Accident & Emergency department and a more robust process of checking x-ray results and actioning abnormal reports has been developed and approved by the department. This system ensures that the x-ray results are checked regularly within the department and actioned where necessary. This should prevent recurrence of what happened in Mr Hill’s case. I attach a copy of this process for your assurance. I would like to add that GP practices are able to electronically access the x-ray reports from the hospital and can access these at any time.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 2 · response
Published 22 August 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Familiarize CDU staff with the updated discharge medication flowchart.

Verbatim wording from the response

“In addition, the Pharmacy department have recently updated their Medicine Codes Policy which includes a clear flowchart on how to deal with patients who are discharged outside of Pharmacy hours, as was the case in Mr Hill’s care. I attach a copy of the process which should be followed by all clinical areas to ensure that patients will be discharged with either medication or a suitable prescription for them to obtain medication from a community pharmacist. The Matron responsible for the CDU has now ensured that the staff now working within the CDU are familiar with this flowchart and will refer back to the same when arranging for a patient to be discharged.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 2 · response
Published 22 August 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Medicine Codes Policy with a flowchart for discharges outside Pharmacy hours.

Verbatim wording from the response

“In addition, the Pharmacy department have recently updated their Medicine Codes Policy which includes a clear flowchart on how to deal with patients who are discharged outside of Pharmacy hours, as was the case in Mr Hill’s care. I attach a copy of the process which should be followed by all clinical areas to ensure that patients will be discharged with either medication or a suitable prescription for them to obtain medication from a community pharmacist. The Matron responsible for the CDU has now ensured that the staff now working within the CDU are familiar with this flowchart and will refer back to the same when arranging for a patient to be discharged.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 2 · response
Published 22 August 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The approved Accident & Emergency process for regularly checking and actioning x-ray results should prevent recurrence.

Verbatim wording from the response

“Given that this system will not be in place imminently, we have also reviewed the processes within the Accident & Emergency department and a more robust process of checking x-ray results and actioning abnormal reports has been developed and approved by the department. This system ensures that the x-ray results are checked regularly within the department and actioned where necessary. This should prevent recurrence of what happened in Mr Hill’s case. I attach a copy of this process for your assurance. I would like to add that GP practices are able to electronically access the x-ray reports from the hospital and can access these at any time.”

Source location

2014-0382-Response-by-The-Shrewsbury-Telford-Hospital-NHS-Trust
Page 2 · response
Published 22 August 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026