Audrey King · Prevention of Future Deaths report

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Issued 22 Aug 2023•Cornwall and Isles of Scilly

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
3

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to enter an alert in the digital system when clinical notes have been handwritten
    Part of recurring concern: Unreliable clinical safety-alert systems
  2. Lack of an EPMA alert requiring review of ongoing suspension of prescribed medication
    Part of recurring concern: Unreliable clinical safety-alert systems
  3. Inconsistencies in record keeping between specialities
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Royal Cornwall Hospitals NHS Trust

    Progress the contracted integrated electronic patient record programme toward operational use from Spring 2025.

  2. Royal Cornwall Hospitals NHS Trust

    Require inpatient clinical entries to be recorded in written paper notes, except in specified intensive-care areas, with the change communicated and effective from 13 September 2023.

  3. Royal Cornwall Hospitals NHS Trust

    Run Trust-wide Snapcoms emphasising the importance of checking electronic prescribing records alongside written entries.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Royal Cornwall Hospitals NHS Trust

    The prescribing system cannot create suspension alerts, and separate alerts are considered potentially counterproductive because of prescriber alert fatigue.

    Unable to actThe respondent said that a constraint prevented them from taking the relevant action.
  2. Royal Cornwall Hospitals NHS Trust

    Because specialties must record inpatient entries in paper notes, no electronic alert is considered necessary for handwritten clinical entries.

    Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  3. Royal Cornwall Hospitals NHS Trust

    Existing visual prompts on suspended medicines and ward-round drug-chart reviews are considered sufficient to support medication review without a separate alert.

    Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to enter an alert in the digital system when clinical notes have been handwritten

Wider context from the report

“(2) The process for entering an alert in the digital system that clinical notes have been handwritten in the written notes. ”

Is this part of a recurring concern?

Yes — Unreliable clinical safety-alert systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an EPMA alert requiring review of ongoing suspension of prescribed medication

Wider context from the report

“(3) The absence of an alert on the EPMA requiring review of the ongoing suspension of prescribed medication. ”

Is this part of a recurring concern?

Yes — Unreliable clinical safety-alert systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistencies in record keeping between specialities

Wider context from the report

“(1) Inconsistencies in record keeping between specialities. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress the contracted integrated electronic patient record programme toward operational use from Spring 2025.

Verbatim wording from the response

“The Trust is moving towards having all clinical records available electronically and Oracle Health have been awarded the contract for our Electronic Patient Record (EPR) programme. The new EPR will integrate many of our digital and paper-based systems into a single platform, providing a more joined up way of working across our hospitals, improving safety and transforming the way we care. This system is expected to be operational from Spring 2025.”

Source location

Response from Royal Cornwall Hospitals NHS Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require inpatient clinical entries to be recorded in written paper notes, except in specified intensive-care areas, with the change communicated and effective from 13 September 2023.

Verbatim wording from the response

“Until this is underway, the Trust has taken the decision to advise all specialties to only record inpatient clinical entries in the written paper notes with the exception of EPMA (which is our electronic prescribing system). The only ward exceptions to this are ITU /EPOC (Intensive care and Enhanced peri-operative care unit) which have an electronic record and high staff to patient ratio, there is no duplication and a paper copy is transferred with the patient when they leave ITU/EPOC. This will ensure all specialities undertaking ward rounds will have one set of written notes to review, along with the drugs chart (ePMA) The decision to revert to recording in the written notes was communication to staff and took effect from 08:00 hours on 13 September 2023.”

Source location

Response from Royal Cornwall Hospitals NHS Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run Trust-wide Snapcoms emphasising the importance of checking electronic prescribing records alongside written entries.

Verbatim wording from the response

“All doctors have a professional responsibility to check written entries, drugs charts and test results on a ward round to ensure they have the full facts before making any clinical decisions. The importance of this is clear in the GMC Guidance, ‘Good Medical Practice’ - Duties of a Doctor and provided over extensive teaching and education with Foundation Year 1 and 2 doctors and IMG induction. The Trust will also run Snapcoms about the importance of checking ePMA along with written entries which will be aimed at all staff working within the Trust.”

Source location

Response from Royal Cornwall Hospitals NHS Trust
Page 3 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The prescribing system cannot create suspension alerts, and separate alerts are considered potentially counterproductive because of prescriber alert fatigue.

Verbatim wording from the response

“The Trust currently uses Careflow Medicines Management systems to support electronic prescribing across most clinical areas. This system does not have the capability to set up an alert if medications are suspended. However, even if this was an option, it would not be”

Source location

Response from Royal Cornwall Hospitals NHS Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Because specialties must record inpatient entries in paper notes, no electronic alert is considered necessary for handwritten clinical entries.

Verbatim wording from the response

“Until this is underway, the Trust has taken the decision to advise all specialties to only record inpatient clinical entries in the written paper notes with the exception of EPMA (which is our electronic prescribing system). The only ward exceptions to this are ITU /EPOC (Intensive care and Enhanced peri-operative care unit) which have an electronic record and high staff to patient ratio, there is no duplication and a paper copy is transferred with the patient when they leave ITU/EPOC. This will ensure all specialities undertaking ward rounds will have one set of written notes to review, along with the drugs chart (ePMA) The decision to revert to recording in the written notes was communication to staff and took effect from 08:00 hours on 13 September 2023.”

Source location

Response from Royal Cornwall Hospitals NHS Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing visual prompts on suspended medicines and ward-round drug-chart reviews are considered sufficient to support medication review without a separate alert.

Verbatim wording from the response

“When a drug is suspended it remains on the inpatient chart, with an overlay showing that the drug is suspended (see chart below). When opening the drug chart, the ePMA system gives a clear visual prompt during ward rounds that a current medicine is suspended and this can be re-started if appropriate. Suspended drugs should be reviewed as part of the ward round drug chart review process.”

Source location

Response from Royal Cornwall Hospitals NHS Trust
Page 3 · response
Published 8 September 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026