PFD report

Zulfiqar HUSSAIN · Prevention of Future Deaths report

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Issued 24 Nov 2023•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
3

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to record adverse medication markers on computerised medical records
    Part of recurring concern: Unreliable clinical safety-alert systems
  2. Lack of a robust system for bringing potentially actionable correspondence to medical staff attention
    Part of recurring concern: Unreliable review and action on clinically significant incoming correspondence
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Maintain an electronic medication alert identifying contraindicated or potentially misused medicines and interactions with methadone.

    Stated by The Croft Shifa Health CentreStated completedThe respondent said that this action was complete when they made their response on 29 November 2023.
  2. Action

    Update document-management procedures and route high-risk, urgent, medication-change and safeguarding correspondence to the appropriate GP.

    Stated by The Croft Shifa Health CentreStated completedThe respondent said that this action was complete when they made their response on 29 November 2023.
  3. Action

    Assign two designated practice staff members responsibility for document management.

    Stated by The Croft Shifa Health CentreStated completedThe respondent said that this action was complete when they made their response on 29 November 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The existing computerised medication alert is considered sufficient to identify potentially contraindicated or misused medicines when prescribing.

    Stated by The Croft Shifa Health CentreExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record adverse medication markers on computerised medical records

Wider context from the report

“(2) Adverse medication markers are not being placed on computerised medical records and this creates the risk that contraindicated medications may be inadvertently prescribed. ”

Is this part of a recurring concern?

Yes — Unreliable clinical safety-alert systems.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a robust system for bringing potentially actionable correspondence to medical staff attention

Wider context from the report

“(1) As previously raised in Report to Prevent Future Deaths dated 23 December 2021, incoming correspondence to the GP practice continues to be dealt with by administrative staff who decide whether or not it is placed before a GP. The concern is that there is no robust system in place to ensure that communication to the surgery which may require action to be taken by medical staff is brought to their attention. ”

Is this part of a recurring concern?

Yes — Unreliable review and action on clinically significant incoming correspondence.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain an electronic medication alert identifying contraindicated or potentially misused medicines and interactions with methadone.

Verbatim wording from the response

“We conducted an audit on Mr Hussain’s medical records which showed that an alert was added to the records on 10/11/2020 alerting any clinician adding medication that may have potential misuse (including not to add benzodiazepines, opiates and gabapentin/pregabalin) and listing medication that could have an interaction with methadone. I attach an audit trail of this.”

Source location

Response from The Croft Shifa Health Centre
Page 2 · response
Published 29 November 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update document-management procedures and route high-risk, urgent, medication-change and safeguarding correspondence to the appropriate GP.

Verbatim wording from the response

“Our document management was reviewed in November 2021 in response to a Regulation 28 Report issued by the coroner. We had a practice meeting and discussed the process of filing Do Not Attend notifications that were in place for secondary care services as well as screening services and ‘2 week wait’ suspected cancer referrals. We agreed that we would amend the procedure for document management to expand the list to include the below mentioned specialities that would be sent to GP’s, as a result of this incident. Please see attached Significant Event Analysis report.”

Source location

Response from The Croft Shifa Health Centre
Page 1 · response
Published 29 November 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign two designated practice staff members responsibility for document management.

Verbatim wording from the response

“We have two designated members of staff who are responsible for document management within the practice. The GP’s discussed and informed staff that the below noted patients are ‘high risk’. The Document Management Policy was updated to reflect the changes.”

Source location

Response from The Croft Shifa Health Centre
Page 1 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing computerised medication alert is considered sufficient to identify potentially contraindicated or misused medicines when prescribing.

Verbatim wording from the response

“We conducted an audit on Mr Hussain’s medical records which showed that an alert was added to the records on 10/11/2020 alerting any clinician adding medication that may have potential misuse (including not to add benzodiazepines, opiates and gabapentin/pregabalin) and listing medication that could have an interaction with methadone. I attach an audit trail of this.”

Source location

Response from The Croft Shifa Health Centre
Page 2 · response
Published 29 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing document-management procedures, designated staff and GP-routing arrangements are considered sufficient to identify and escalate clinically important correspondence.

Verbatim wording from the response

“Our document management was reviewed in November 2021 in response to a Regulation 28 Report issued by the coroner. We had a practice meeting and discussed the process of filing Do Not Attend notifications that were in place for secondary care services as well as screening services and ‘2 week wait’ suspected cancer referrals. We agreed that we would amend the procedure for document management to expand the list to include the below mentioned specialities that would be sent to GP’s, as a result of this incident. Please see attached Significant Event Analysis report.”

Source location

Response from The Croft Shifa Health Centre
Page 1 · response
Published 29 November 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026