Lorraine KARAT · Prevention of Future Deaths report

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Issued 29 Oct 2021•Inner North London

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Lack of balcony containment
    Part of recurring concern: Inadequate fall protection at mezzanine and balcony openings
  2. Failure to check unauthorised balcony access
    Part of recurring concern: Inadequate safety controls for accessible elevated areas in residential and rehabilitation accommodation
  3. Lack of risk assessment of flat and balcony access
    Part of recurring concern: Inadequate safety controls for accessible elevated areas in residential and rehabilitation accommodation

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Clarion Housing Group Limited

    Inform tenants that unauthorised flat-roof access is unsafe and not permitted.

  2. Clarion Housing Group Limited

    Identify potentially accessible flat roofs through Housing and operational teams and take relevant action.

  3. Clarion Housing Group Limited

    Develop and maintain a Flat Roof Safety Plan addressing identified safety concerns.

  4. Clarion Housing Group Limited

    Deploy additional controls at flat roofs posing significant unauthorised-access risks.

  5. Clarion Housing Group Limited

    Issue staff guidance requiring identification of potentially accessible flat roofs and engagement with the safety team.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Clarion Housing Group Limited

    Private flats cannot be entered randomly to check balcony access, absent specific information reaching CHG.

    Outside remitThe respondent said that this matter was outside its role or authority.
  2. Clarion Housing Group Limited

    The flat roof was not intended for access, so railings were unnecessary for its intended use.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of balcony containment

Wider context from the report

“3. The balcony was not contained by a railing or other structure to make it safe for use. ”

Is this part of a recurring concern?

Yes — Inadequate fall protection at mezzanine and balcony openings.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to check unauthorised balcony access

Wider context from the report

“2. I was told by Clarion’s group health, safety and wellbeing manager at inquest, that the building manager did not know that there had been any unauthorised use of the balcony. However, the manager did not enter the flat to check, nor was there any evidence that Ms Karat had actually been told that use of the balcony was not authorised, still less been asked about this during her tenancy. ”

Is this part of a recurring concern?

Yes — Inadequate safety controls for accessible elevated areas in residential and rehabilitation accommodation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of risk assessment of flat and balcony access

Wider context from the report

“1. No evidence was provided at inquest of a risk assessment having been undertaken of Ms Karat’s flat, most especially including the window that opened over a metre high onto the balcony, thereby rendering the balcony accessible from within the flat. ”

Is this part of a recurring concern?

Yes — Inadequate safety controls for accessible elevated areas in residential and rehabilitation accommodation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of warning sign at balcony window

Wider context from the report

“4. There was no sign near the window warning the occupant not to go out onto the balcony and, most importantly, there were no bars on the window or window restrictors to prevent access to the balcony. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of window barriers or restrictors preventing balcony access

Wider context from the report

“4. There was no sign near the window warning the occupant not to go out onto the balcony and, most importantly, there were no bars on the window or window restrictors to prevent access to the balcony. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to inform occupants that balcony use is unauthorised

Wider context from the report

“2. I was told by Clarion’s group health, safety and wellbeing manager at inquest, that the building manager did not know that there had been any unauthorised use of the balcony. However, the manager did not enter the flat to check, nor was there any evidence that Ms Karat had actually been told that use of the balcony was not authorised, still less been asked about this during her tenancy. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform tenants that unauthorised flat-roof access is unsafe and not permitted.

Verbatim wording from the response

“To try and avoid the possibility of a similar situation arising at any other facility CHG are running a process to inform tenants that where the flat roof to which access might be possible this is neither authorised nor a safe activity.”

Source location

2021-0364-Response-from-Clarion-Housing-Group
Page 1 · response
Published 4 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify potentially accessible flat roofs through Housing and operational teams and take relevant action.

Verbatim wording from the response

“Response: As noted in the Flat Roof action plan CHG are ensuring, by way of engaging Housing Teams and other key operational teams, that flat roofs with potential unauthorised access are identified and relevant action taken.”

Source location

2021-0364-Response-from-Clarion-Housing-Group
Page 2 · response
Published 4 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and maintain a Flat Roof Safety Plan addressing identified safety concerns.

Verbatim wording from the response

“CHG have developed the attached “Flat roof Safety Plan” which sets out the items in hand which seek to address the Coroner’s concerns. This is a living document and will be reviewed and updated as information is received.”

Source location

2021-0364-Response-from-Clarion-Housing-Group
Page 1 · response
Published 4 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy additional controls at flat roofs posing significant unauthorised-access risks.

Verbatim wording from the response

“4. There was no sign near the window warning the occupant not to go out onto the balcony and, most importantly, there were no bars on the window or window restrictors to prevent access to the balcony. Response: As noted in the action plan additional controls are now being deployed where flat roofs have been identified as posing a significant risk of access from a tenanted property.”

Source location

2021-0364-Response-from-Clarion-Housing-Group
Page 2 · response
Published 4 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue staff guidance requiring identification of potentially accessible flat roofs and engagement with the safety team.

Verbatim wording from the response

“To ensure that staff are aware of the risks arising from unauthorised flat roof access CHG are issuing guidance to staff as shown in the attached “Dangers of flat roofs - Guidance for staff”.”

Source location

2021-0364-Response-from-Clarion-Housing-Group
Page 2 · response
Published 4 November 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Private flats cannot be entered randomly to check balcony access, absent specific information reaching CHG.

Verbatim wording from the response

“Response: Where Ms Karat lived the flats are the tenants’ private property. There is no right for CHG to enter a flat on a random basis to check if tenants might be accessing a balcony and absent specific information reaching CHG there would be no reason to ask a tenant if they were accessing a flat roof.”

Source location

2021-0364-Response-from-Clarion-Housing-Group
Page 1 · response
Published 4 November 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The flat roof was not intended for access, so railings were unnecessary for its intended use.

Verbatim wording from the response

“3. The balcony was not contained by a railing or other structure to make it safe to use. Response: CHG did not intend the flat roof to be accessed and used by anyone and were unaware that Ms Karat was accessing it. If it had been the intention of CHG that the tenant was allowed to access the flat roof, then appropriate measures would have been taken to provide railings in compliance with Building Regulations.”

Source location

2021-0364-Response-from-Clarion-Housing-Group
Page 2 · response
Published 4 November 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026