PFD report

Ann Daghlin · Prevention of Future Deaths report

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Issued 25 Nov 2022•North Wales (East and Central)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of a formal review and escalation system for deterioration in personal care
  2. Lack of mechanisms to monitor whether care plans are being met
    Part of recurring concern: Failure to reliably assure compliance with care plans
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Implement an automated system to continuously monitor client care and wellbeing and trigger documented reviews of risk, capacity or care-plan changes.

    Stated by TLC Nursing and Homecare Plus Ltd.Stated completedThe respondent said that this action was complete when they made their response on 1 December 2022.
  2. Action

    Trigger formal client reviews sooner when concerns arise, including risk and mental-capacity assessment and consultation with relevant care professionals.

    Stated by TLC Nursing and Homecare Plus Ltd.Stated completedThe respondent said that this action was complete when they made their response on 1 December 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a formal review and escalation system for deterioration in personal care

Wider context from the report

“I heard evidence that despite it being recorded and noted by carers that (notwithstanding their efforts to persuade) that there was clear deterioration in terms of the deceased refusing to shower and/or receive full body washing, that there was no formal review system in place at TLC nursing and care which would trigger a request to the local authority (or other appropriate authorities) to request a formal review of those concerns. A formal review request would then have involved a multi disciplinary meeting of various other professionals to consider risk, whether or not the care user had capacity. TLC nursing and home care have no mechanisms in place currently (or planned in the future) which properly monitor care provision to ensure that their care plan is infact being met or if it is not being met. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of mechanisms to monitor whether care plans are being met

Wider context from the report

“I heard evidence that despite it being recorded and noted by carers that (notwithstanding their efforts to persuade) that there was clear deterioration in terms of the deceased refusing to shower and/or receive full body washing, that there was no formal review system in place at TLC nursing and care which would trigger a request to the local authority (or other appropriate authorities) to request a formal review of those concerns. A formal review request would then have involved a multi disciplinary meeting of various other professionals to consider risk, whether or not the care user had capacity. TLC nursing and home care have no mechanisms in place currently (or planned in the future) which properly monitor care provision to ensure that their care plan is infact being met or if it is not being met. ”

Is this part of a recurring concern?

Yes — Failure to reliably assure compliance with care plans.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an automated system to continuously monitor client care and wellbeing and trigger documented reviews of risk, capacity or care-plan changes.

Verbatim wording from the response

“TLC has also invested in an automated system (Bridie App) to assist with quickly triggering a review into a client’s risk and capacity or changes required in their care plan. This system is designed to identify any potential concerns about a client’s care or well-being and automatically initiate a review system.”

Source location

Response from TLC Homecare and Nursing Plus
Page 2 · response
Published 1 December 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Trigger formal client reviews sooner when concerns arise, including risk and mental-capacity assessment and consultation with relevant care professionals.

Verbatim wording from the response

“Once concerns are identified, a formal review will be requested promptly which should involve carers and other relevant professionals, such as social workers, DNs and GPs to ensure that the full spectrum of needs is being met. Reviews should be documented, and any action taken is also documented.”

Source location

Response from TLC Homecare and Nursing Plus
Page 2 · response
Published 1 December 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Complete a training-needs assessment and prioritize identified staff for additional training.

    Stated by TLC Nursing and Homecare Plus Ltd.Stated in progressThe respondent said that this action was in progress when they made their response on 1 December 2022.
  2. 2

    Add mental-capacity, risk-assessment and pressure-area-care courses to mandatory staff training requirements and maintain them on the training matrix with annual managerial review.

    Stated by TLC Nursing and Homecare Plus Ltd.Stated completedThe respondent said that this action was complete when they made their response on 1 December 2022.
  3. 3

    Deliver mandatory staff training, including mental-capacity, risk-assessment and pressure-area-care courses, to all staff.

    Stated by TLC Nursing and Homecare Plus Ltd.Stated in progressThe respondent said that this action was in progress when they made their response on 1 December 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a training-needs assessment and prioritize identified staff for additional training.

Verbatim wording from the response

“TLC management is currently performing a training needs assessment review for all staff, any carer that is identified as requiring additional training has been prioritized to complete their training by end of Feb 2023.”

Source location

Response from TLC Homecare and Nursing Plus
Page 1 · response
Published 1 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add mental-capacity, risk-assessment and pressure-area-care courses to mandatory staff training requirements and maintain them on the training matrix with annual managerial review.

Verbatim wording from the response

“As a company we have also included mental capacity, risk assessment and pressure area care courses in the mandatory training list, this will help minimise the risk of self-neglect. We aim to complete all mandatory training for all the staff by the end of June 2023.”

Source location

Response from TLC Homecare and Nursing Plus
Page 1 · response
Published 1 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver mandatory staff training, including mental-capacity, risk-assessment and pressure-area-care courses, to all staff.

Verbatim wording from the response

“TLC management is currently performing a training needs assessment review for all staff, any carer that is identified as requiring additional training has been prioritized to complete their training by end of Feb 2023.”

Source location

Response from TLC Homecare and Nursing Plus
Page 1 · response
Published 1 December 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026