PFD report

Mohammad Ismaeel Ashraf · Prevention of Future Deaths report

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Issued 1 Sep 2017•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Unsafe and unreliable lanyard identification of children’s food allergies
    Part of recurring concern: Unreliable recording and communication of patient allergy information
  2. Delays in issuing care plans for children with allergies
    Part of recurring concern: Unreliable care-planning processes
  3. Lack of a process for immediately communicating safety recommendations to affected parties
    Part of recurring concern: Failure to reliably translate safety recommendations into actionable changes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Conduct routine half-term checks comparing displayed and catering-held Health Care Plans with the central master list.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  2. Action

    Review and rectify Health Care Plan inaccuracies, update medical records, and provide signed, dated plans to catering staff.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  3. Action

    Require written, signed medical notifications, promptly refer them to the SENCO and school nurse, and record notification handling.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The School does not issue Health Care Plans; responsibility for issuing them rests with the Trust’s school nurse.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unsafe and unreliable lanyard identification of children’s food allergies

Wider context from the report

“4. As an interim measure lanyards had been used to try and identify which food children were allergic to when buying their lunch. The Inquest heard how some lanyards were not accurate and lanyards themselves are not as safe as they may be amended or worn by a different pupil. ”

Is this part of a recurring concern?

Yes — Unreliable recording and communication of patient allergy information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in issuing care plans for children with allergies

Wider context from the report

“2. That there are delays in issuing care plans. Care plans need to be issued quickly where a child has an allergy. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a process for immediately communicating safety recommendations to affected parties

Wider context from the report

“5. Immediately following this tragic event, the Local Authority procured a report to look at the safety of food delivery in the school. That report identified a number of matters requiring attention which included identifying that the lanyard system that the school had introduced as an interim measure was not safe. This recommendation and others were not communicated to the school or anyone else, to enable them to make essential changes to processes to ensure the management of children with food allergies was adequate. I am therefore concerned that the local authority has no process in place to ensure that recommendations are immediately communicated to those affected by them so that practices can be changed and processes put in place to rectify the problem. ”

Is this part of a recurring concern?

Yes — Failure to reliably translate safety recommendations into actionable changes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide issued care plans to the food provider

Wider context from the report

“3. All issued care plans had not been provided to Caterlink by the school and communication between the school and Caterlink was not as effective as they could be. ”

Is this part of a recurring concern?

Yes — Failure to provide food providers with safety-critical care information; Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of care plans for all pupils who require them

Wider context from the report

“1. That care plans are not in place for all pupils that require them. Evidence was heard at the Inquest that the deceased’s sister’s care plan is still inaccurate, despite this having been identified to the school. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate care plans

Wider context from the report

“1. That care plans are not in place for all pupils that require them. Evidence was heard at the Inquest that the deceased’s sister’s care plan is still inaccurate, despite this having been identified to the school. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct routine half-term checks comparing displayed and catering-held Health Care Plans with the central master list.

Verbatim wording from the response

“The School has implemented a routine half termly check of all Health Care Plans displayed at key locations and held by the catering teams, which are cross checked against the master list held centrally at the school.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and rectify Health Care Plan inaccuracies, update medical records, and provide signed, dated plans to catering staff.

Verbatim wording from the response

“The School was very concerned to hear the evidence given by the uncle of the deceased at the inquest that the Health Care Plan for Ismael’s sister was inaccurate. At the time of the inquest the pupils were on the six week summer holiday and so neither pupil nor any other pupils were being put at risk at the time the evidence came to light. The School took immediate steps, before the school re-opened in September 2017, to review and rectify any inaccuracies.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require written, signed medical notifications, promptly refer them to the SENCO and school nurse, and record notification handling.

Verbatim wording from the response

“All notifications made to the School regarding a pupil’s medical condition, including allergies, must be provided by the parent/guardian to the School in writing using the data information sheet. The data information sheet must be signed by a parent/guardian of the pupil and counter signed by the staff member at the School accepting the document. The notification ensures that an accurate record is made of a pupil’s medical condition before a referral is made to the Birmingham Health Care Trust, who will issue a Health Care Plan if required.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 3 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Central Medical Register tracking Health Care Plans, medication, medicine locations, outstanding issues, and incomplete actions.

Verbatim wording from the response

“The School has established a Central Medical Register which provides instant access to the status of a pupil’s Care Plan, all medication issued to a pupil and the location of the medicine. The Central Medical Register provides instant information to highlight any outstanding issues and the actions that are yet to be completed, including receipt of the Health Care Plan.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 3 · response
Published 2 October 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request parental updates on pupils’ medical conditions once each term in addition to annual updates.

Verbatim wording from the response

“The School will continue with its policy, as it has for many years, to send the existing medical details (including allergy details), out to every parent at the end of the school year. The information is sent to the parents for them to check and report back any changes at the start of the new academic year. The School now requests parental updates once a term in addition to the annual requests.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 3 · response
Published 2 October 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement allergy lunchtime controls requiring daily pre-orders, allergy-specific meal preparation, staff-supervised collection, and documented communication of allergy information.

Verbatim wording from the response

“Aside from the monthly meetings the School has implemented a robust system to ensure that the catering staff are notified of any new allergy information as soon as the School is notified. The pupil is added to the pre-order list and a prepared lunch is provided to the pupil by the catering team. The pupil is accompanied to lunch by a member of staff. A record is kept of all notifications made to the catering team. The pupil is issued once a Health Care Plan has been issued by the School, which is signed by both the catering manager and a signed record kept of delivery and receipt of the Health Care Plan to the catering manager.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 5 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The School does not issue Health Care Plans; responsibility for issuing them rests with the Trust’s school nurse.

Verbatim wording from the response

“The School is not responsible for issuing a pupil’s Health Care Plan. The School nurse employed by the Trust is the person responsible for issuing the Health Care Plans. The School immediately informs the School nurse of the pupil’s medical condition. The School nurse will then issue the pupil’s Health Care Plan, within seven days. It is not”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 3 · response
Published 2 October 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Directly employ the former catering staff and oversee their training and operational performance.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  2. 2

    Hold monthly meetings with the catering manager to raise concerns and share relevant information and updates.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  3. 3

    Appoint a senior leadership team member to lead the review and implementation programme and provide regular implementation updates.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  4. 4

    Operate a till interface that transfers pupils’ allergy information from the School’s MIS to the point-of-sale system.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  5. 5

    Engage CityServe to provide catering employment support, ingredient procurement, menu development, and food safety training with regular on-site attendance.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  6. 6

    Issue medical procedure documents to relevant staff and include them in continuing professional development training.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.
  7. 7

    Review the School’s medical, safeguarding, and health and safety policies annually and when necessary.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.
  8. 8

    Continue engaging pupils and parents and providing ongoing staff training on managing pupils’ medical needs.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated in progressThe respondent said that this action was in progress when they made their response on 2 October 2017.
  9. 9

    Require catering staff to complete relevant continuing professional development or training as School employees.

    Stated by Birmingham Community Healthcare NHS Foundation Trust and The Olive School, Small HeathStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Directly employ the former catering staff and oversee their training and operational performance.

Verbatim wording from the response

“The School now directly employs the catering staff who were previously engaged by Caterlink. The individual catering staff know the School and the pupils with allergies well. The School was delighted to be able to retain the individual catering staff members and to welcome them as employees.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 4 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly meetings with the catering manager to raise concerns and share relevant information and updates.

Verbatim wording from the response

“A monthly meeting now takes place between the School and the catering manager. The School keeps minutes of the monthly meetings. The meetings are used as a forum to raise issues and concerns and to share information and updates.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 5 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a senior leadership team member to lead the review and implementation programme and provide regular implementation updates.

Verbatim wording from the response

“I appointed a member of my senior leadership team to drive this programme of review and implementation. He has provided me with regular and detailed update reports on the implementation of the actions identified from the Local Authority commissioned safeguarding report. He has taken clear and decisive ownership of managing and delivering the changes and I am completely confident that the systems now in place to manage all the medical needs of the School’s pupils is as robust as it can be.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 8 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a till interface that transfers pupils’ allergy information from the School’s MIS to the point-of-sale system.

Verbatim wording from the response

“The School began discussions with the provider of the till (Point of Sale) interface software to implement a system that allows the School to automatically pull the allergy information from the School’s MIS system straight to the till. The provider has only just released a software update to allow the MIS to interface with the till. The software update has been uploaded and is now operating at the School.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 6 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage CityServe to provide catering employment support, ingredient procurement, menu development, and food safety training with regular on-site attendance.

Verbatim wording from the response

“In order to ensure that the School and the catering staff have access to relevant and specific food safety expertise the School has engaged CityServe. CityServe provides services that include employment support, procurement of ingredients, menu development, and food safety training to the School’s catering employees. CityServe formally entered into an agreement with the School to provide these services, which includes regular on-site attendance at the School, on Monday 9 October 2017.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 5 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue medical procedure documents to relevant staff and include them in continuing professional development training.

Verbatim wording from the response

“They have produced procedure documents on 9 separate issues:”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 7 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the School’s medical, safeguarding, and health and safety policies annually and when necessary.

Verbatim wording from the response

“The Procedure Documents do not replace the relevant detailed School policies including: Safeguarding, Health and Safety, Supporting Pupils with Medical Needs, and Medical Practice and Procedures. All these policies were reviewed during the autumn half term in 2017 and will be reviewed annually and as and when necessary.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 8 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue engaging pupils and parents and providing ongoing staff training on managing pupils’ medical needs.

Verbatim wording from the response

“The lessons that have been learnt from this tragedy will not stop now that all recommendations have been implemented. The programme of continual engagement with the pupils and their parents and the ongoing training the School provides to all staff will be the School’s legacy to Ismael and his family.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 8 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require catering staff to complete relevant continuing professional development or training as School employees.

Verbatim wording from the response

“The School is now able to oversee and monitor the training delivered to the catering staff. All catering staff now attend the relevant continual professional development programme or training on a mandatory basis as employees of the School.”

Source location

2017-0243-Response-by-Al-Hijrah-School
Page 5 · response
Published 2 October 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026