PFD report

Jake Robinson · Prevention of Future Deaths report

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Issued 9 Dec 2015•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of medication-prescribing capability within substance misuse services
  2. Failure to identify relevant safety issues in reviews of deaths
    Part of recurring concern: Failure to learn from deaths through systematic review
  3. Failure to prioritise Community Mental Health Team appointments for patients at high risk of harm
    Part of recurring concern: Failure to provide timely continuing mental health reviews and follow-upPart of recurring concern: Unreliable Community Mental Health care access and discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Remind all staff to follow the established protocol by booking eligible service users directly for medical review.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 9 December 2015.
  2. Action

    Continue highlighting through training and local guidance the importance of inviting relevant agencies and professionals to serious incident reviews.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 9 December 2015.
  3. Action

    Operate the Dual Diagnoses Steering Group to develop partnership working, joint assessment and joint casework across relevant services.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 9 December 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The service was unaware of the fax because the GP did not alert the recipient or confirm that it had been received.

    Stated by Greater Manchester Mental Health NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of medication-prescribing capability within substance misuse services

Wider context from the report

“3) The fact that Phoenix Futures have no ability to prescribe medication to their services users was a concern. It meant that young people with substance misuse issues have to be referred to Trafford Aim, who are a service for people over the age of 26. Jake had a good relationship with Phoenix Futures but he did struggle to engage with services. The fact that he then had to engage with two services added to what in the Courts view was a disconnected approach to dealing with Jakes increasing difficulties. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify relevant safety issues in reviews of deaths

Wider context from the report

“2) The failure to identify the above issue as part of the review into the death of Jake Robinson is a concern as it highlights a missed opportunity to potentially learn lessons. ”

Is this part of a recurring concern?

Yes — Failure to learn from deaths through systematic review.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prioritise Community Mental Health Team appointments for patients at high risk of harm

Wider context from the report

“4) There was no explanation in the review as to why the appointment clash between Trafford Aim and the Community Mental Health Team led to the appointment with the CMHT being rearranged. Particularly as Jake had made two recent serious attempts of self-harm in July 2015 and was at the very least recognised as a high risk of accidental harm. Given that Trafford Aim were not prescribing Jake at this time the Court had some difficulties in understanding what their role was given that he was also under Phoenix Futures for his substance misuse. ”

Is this part of a recurring concern?

Yes — Failure to provide timely continuing mental health reviews and follow-up; Unreliable Community Mental Health care access and discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure relevant prescribing information is received and communicated to drug services

Wider context from the report

“1) The Court heard evidence that his GP had written to Greater Manchester West on the 23rd June 2015 (exactly to whom this letter was addressed is not known as it was not provided in the evidence from the GP practice) indicating that Jake could be prescribed diazepam following the investigation for his seizure. There was no indication in the review by GM West as to whether this letter had been received and if not why not. However neither of the Drug Services who were involved with Jake were aware of this information and therefore he was not commenced on any benzodiazepine reduction. This issue is being brought to the attention of all the recipients of this Regulation 28 report including the Medical Director for the Greater Manchester NHS Area who will be aware of the same concern raised in a separate recent case. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Fragmented substance-misuse care requiring young people to engage with an age-inappropriate second service

Wider context from the report

“3) The fact that Phoenix Futures have no ability to prescribe medication to their services users was a concern. It meant that young people with substance misuse issues have to be referred to Trafford Aim, who are a service for people over the age of 26. Jake had a good relationship with Phoenix Futures but he did struggle to engage with services. The fact that he then had to engage with two services added to what in the Courts view was a disconnected approach to dealing with Jakes increasing difficulties. ”

Is this part of a recurring concern?

Yes — Unreliable integration of substance misuse services into patient care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind all staff to follow the established protocol by booking eligible service users directly for medical review.

Verbatim wording from the response

“As part of the review Trafford Aim identified that Jake should have been booked straight in for a medical review. Instead however, he was booked in for an assessment with a non medical member of staff. This was inappropriate as the assessment provided by Phoenix Futures had been carried out and a clear need for a medical review established. All staff have been reminded of the established protocol.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 2 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue highlighting through training and local guidance the importance of inviting relevant agencies and professionals to serious incident reviews.

Verbatim wording from the response

“The Trust encourages reviewer leads to give all parties, who maybe involved in the serious incident, the opportunity to be involved in Serious Incident Review process, including GPs. If the reviewers had invited the GP to contribute to the process and the GP took this opportunity, it is likely the issue of the missing letter would have come to light and been included in the review. The Trust will continue to highlight to review leads through training events and local guidance the importance of ensuring all key agencies and professionals such as GPs are invited to contribute to the GMW review process where appropriate.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 1 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Dual Diagnoses Steering Group to develop partnership working, joint assessment and joint casework across relevant services.

Verbatim wording from the response

“The Trust acknowledge that whilst this process and close working relationship between Trafford Aim and Phoenix Futures exist, the disjointed nature of the commissioned services is not ideal. The Trust had developed a Dual Diagnoses Steering Group to review how the services and mental health services work together. There has already been two planning meetings. The aim is to ensure effective partnership working by collocating services, effective joint assessment and joint working of cases with dual diagnosis.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 2 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Streamline receipt procedures for letters and faxes to reduce opportunities for them to be lost.

Verbatim wording from the response

“Trafford Aim however have taken the opportunity to review their administration process regarding receipt of letters and faxes sent to the service. A more streamlined process has been put in place which has reduced the points at which a letter or fax may get lost.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 1 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain an established protocol enabling under-25 service users needing medication review to access Trafford Aim quickly.

Verbatim wording from the response

“The number of service users under the age of 25 who require medical intervention and treatment for a drug problem is very small. However, the Trust recognises that on occasion this can occur and has an established protocol between both services that allows those service users under the age of 25, who require a medicines review, to quickly assess the service. All efforts to reduce duplication and streamline the pathway for the service users are made.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 2 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send all mental health service commissioners NHS England expectations for commissioned arrangements covering urgent correspondence, clinical risk assessment, shared care, incident learning, and vulnerable patients who miss appointments.

Verbatim wording from the response

“In order to reduce the risks of recurrence of a similar incident at these and other organisations across Greater Manchester so that referrals are managed and monitored by the responsible commissioning and provider organisations I intend to undertake the following actions by 29 April 2016.”

Source location

2015-0474-Response-by-GMCA
Page 2 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send all GPs guidance on verifying receipt of urgent correspondence, documenting confirmation, and recording persistent suicide risk.

Verbatim wording from the response

“In order to reduce the risks of recurrence of a similar incident at these and other organisations across Greater Manchester so that referrals are managed and monitored by the responsible commissioning and provider organisations I intend to undertake the following actions by 29 April 2016.”

Source location

2015-0474-Response-by-GMCA
Page 2 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reflect further on whether obtaining information about future appointments and clinicians would improve patient care.

Verbatim wording from the response

“In conclusion, the RAID Team stated that in their opinion there was no evidence of acute mental illness and that his primary concern currently was illicit drug use. At that time their plan included leaving him under the care of Phoenix Futures as he had a good rapport with his keyworker, he was discharged from RAID with it being stated that he was aware of crisis pathways. In retrospect however we were not aware of when his next appointments were and who they were going to be with. I am not sure whether availing ourselves of this information would have made a major difference but it is certainly something we will reflect on further.”

Source location

2015-0474-Response-by-Bodmin-Road-Health-Centre
Page 2 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record Jake’s death as a significant event and discuss the circumstances fully within the practice.

Verbatim wording from the response

“As a practice we have obviously recorded Jake’s death as a Significant Event and have discussed the situation fully. We found that a request to discuss Jake’s situation with his mother in June of 2015 was overlooked due to emails from her being received whilst I was on holiday, a written apology has already been sent to Jake’s mother regarding this. The only other action that the practice in our opinion should perhaps have taken was to arrange a visit or consultation with Jake after his second admission to A&E on the 17th of July 2015.”

Source location

2015-0474-Response-by-Bodmin-Road-Health-Centre
Page 2 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The service was unaware of the fax because the GP did not alert the recipient or confirm that it had been received.

Verbatim wording from the response

“I can confirm that the Serious Incident Review Team and Trafford Aim were unaware that a letter had been sent to Trafford Aim until the issue was highlighted in a meeting with the review lead and ████████ after the conclusion of the review. Trafford Aim have carried out a robust search of both its office base and the electronic database and have found no evidence to indicate the faxed letter from the GP had been received.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 1 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An established protocol enables under-25 service users needing medication reviews to access the relevant service quickly despite separate commissioning arrangements.

Verbatim wording from the response

“Both Phoenix Futures and Trafford are commissioned to meet the needs of different groups of service users however they work closely together.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 2 · response
Published 9 December 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Provide dedicated CMHT duty workers for assessment and duty-worker functions.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 9 December 2015.
  2. 2

    Remind CMHT duty workers to consider alternative assessment methods for people with dual-diagnosis referrals.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 9 December 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The concern that the medically acceptable detoxification letter was not provided in evidence is disputed because it was faxed with the initial documentation.

    Stated by Bodmin Road Health CentreDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide dedicated CMHT duty workers for assessment and duty-worker functions.

Verbatim wording from the response

“The CMHT now have dedicated duty workers whose role it is to solely provide an assessment and duty worker role function. The duty workers have been reminded of the need to consider alternative ways to carry out an assessment and it is hoped that the consistency of duty workers means that when a dual diagnosis referral is received there will be a more consistent response to engaging service users in the assessment process.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 3 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind CMHT duty workers to consider alternative assessment methods for people with dual-diagnosis referrals.

Verbatim wording from the response

“The CMHT now have dedicated duty workers whose role it is to solely provide an assessment and duty worker role function. The duty workers have been reminded of the need to consider alternative ways to carry out an assessment and it is hoped that the consistency of duty workers means that when a dual diagnosis referral is received there will be a more consistent response to engaging service users in the assessment process.”

Source location

2015-0474-Response-by-Greater-Manchester-West-NHS-Mental-Heath-Foundation-Trust
Page 3 · response
Published 9 December 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The concern that the medically acceptable detoxification letter was not provided in evidence is disputed because it was faxed with the initial documentation.

Verbatim wording from the response

“Thank you for your Regulation 28 Report regarding this young man’s death. I note your concerns in Section 5(f), which appeared particularly to be related to our practice. In response I enclose the letter which was sent from ████████ at Trafford Drug Services on the 30th of June 2015 confirming that it was medically acceptable for Jake to be started on a detox programme. You will note that the fax has been recorded as going through. I would also point out that your comment about the letter not being provided in evidence is in my opinion erroneous. It was in fact included in 25 pages of documentation sent to your office by fax on the 24th of August 2015 as part of your office’s initial request for information. It was therefore not deemed necessary to duplicate it in response to your letter to you on the 9th of September.”

Source location

2015-0474-Response-by-Bodmin-Road-Health-Centre
Page 1 · response
Published 9 December 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026