PFD report

Christopher John Royal · Prevention of Future Deaths report

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Issued 30 Jul 2014•Leicester City and South Leicestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to maintain effective and current first aid training and competence
    Part of recurring concern: Failure to ensure staff competence in resuscitationPart of recurring concern: Inadequate staff competence to provide first aid
  2. Failure to ensure shift patterns support safe health care
  3. Failure to provide a designated and accountable system for carrying out and recording observations
    Part of recurring concern: Unreliable patient observation arrangementsPart of recurring concern: Unreliable recording of required observations in care and custody
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Issue the revised observation policy to nursing staff.

    Stated by Barons Park Nursing Home LtdStated completedThe respondent said that this action was complete when they made their response on 30 July 2014.
  2. Action

    Monitor staff working hours to ensure arrangements benefit residents.

    Stated by Barons Park Nursing Home LtdStated plannedThe respondent said that this action was planned when they made their response on 30 July 2014.
  3. Action

    Review and strengthen the staff training system using a skills matrix and training plan.

    Stated by Barons Park Nursing Home LtdStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2014.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain effective and current first aid training and competence

Wider context from the report

“2) Evidence was taken that the Matron did not have a valid First Aid Certificate at the time of this event; it had expired in 2011. There was evidence that the nursing home staff response to this medical emergency was inadequate and insufficient. One member of staff said although First Aid trained she did not feel competent to carry out CPR. First Aid training is essential in a Nursing Home environment, and there should be in place a proper system to ensure training is provided, updated, effective and understood. An annual system of review and/or appraisal may assist in the monitoring process and allow staff feedback and concerns reporting. ”

Is this part of a recurring concern?

Yes — Failure to ensure staff competence in resuscitation; Inadequate staff competence to provide first aid.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure shift patterns support safe health care

Wider context from the report

“3) Matron said she regularly worked a 13.5 hour shift as it meant less travelling time as many staff lived a distance from the home. This length of shift may not be conducive to good health care and may have contributed to the poor care given that evening to Mr. Royal. Consideration should be given to whether shifts of this length are for the benefit of the residents or the staff, and if any perceived benefits outweigh any potential problems this type of shift pattern may create. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide a designated and accountable system for carrying out and recording observations

Wider context from the report

“1) Mr. Royal was on 15 minute observations. The observations were not carried out by a designated member of staff; there was no system in place; the recorded observations were unreliable and inaccurate; recordings were not made by the staff who had actually observed Mr. Royal. Consideration should be given to a more robust, safe and accountable observation system, and proper training and auditing to ensure this is in place and operating effectively. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements; Unreliable recording of required observations in care and custody.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue the revised observation policy to nursing staff.

Verbatim wording from the response

“In response to this we have;”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor staff working hours to ensure arrangements benefit residents.

Verbatim wording from the response

“5. Working hours of staff will be monitored to ensure that arrangements benefit our residents as opposed to the requirements of staff members.”

Source location

Royal-2014-0354-Response
Page 3 · response
Published 30 July 2014

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and strengthen the staff training system using a skills matrix and training plan.

Verbatim wording from the response

“a) After the death of Mr Royal in January 2013, and upon finding at this time that Matron’s first aid training had lapsed, we immediately reviewed our training system and the implementation of such, and deployed our skills matrix to highlight an overview of staff training. Since February 2013, we have developed a more robust training matrix which focuses on some of the key training of staff within a nursing environment. The matrix enclosed (appendix C), shows our progress to date and shows that the majority of our nursing and care staff have (during the past 18 months), undertaken training in many mandatory courses. This is an ongoing process and we enclose (appendix D) a copy of our training plan which shows our program for this year. We will continue to monitor staff training records.”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide key-area training to all nursing and care staff.

Verbatim wording from the response

“b) We are now ensuring that all nursing/care staff receive training in key areas. To monitor the effectiveness of this, we will be reviewing training sessions with staff to find out how effective the session has been and to find out if there are any remaining shortcomings. From our findings, we can arrange further training if needed, source an alternative provider or continue to implement if all received. We are commencing this program of monitoring and review with effect from 1st September 2014.”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate staff to scheduled training sessions rather than relying on open attendance.

Verbatim wording from the response

“As part of this development, we now also allocate staff to attend sessions as opposed to our previous process of “open attendance requirements”. We have also added a clause to employment contracts which makes a requirement to keep training “in-date” and allows us to take further action if this is not the case.”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require employees to keep training current through an employment-contract clause.

Verbatim wording from the response

“As part of this development, we now also allocate staff to attend sessions as opposed to our previous process of “open attendance requirements”. We have also added a clause to employment contracts which makes a requirement to keep training “in-date” and allows us to take further action if this is not the case.”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the observation policy against the concerns identified.

Verbatim wording from the response

“In response to this we have;”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement observation and allocation record sheets defining responsibilities and review requirements.

Verbatim wording from the response

“c) Created a new record sheet for nursing staff to complete at the commencement and conclusion of shift. The sheet clearly identifies who is responsible for carrying out certain requirements and it places an onus on the nursing staff to review the sheet and the observation requirements (paperwork) at timely intervals (see appendix B, implemented 1st August 2014).”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review training effectiveness through staff feedback and course-participant evaluation.

Verbatim wording from the response

“b) We are now ensuring that all nursing/care staff receive training in key areas. To monitor the effectiveness of this, we will be reviewing training sessions with staff to find out how effective the session has been and to find out if there are any remaining shortcomings. From our findings, we can arrange further training if needed, source an alternative provider or continue to implement if all received. We are commencing this program of monitoring and review with effect from 1st September 2014.”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor observation and allocation sheets through General Manager audits.

Verbatim wording from the response

“d) Completion of observation sheets and allocation sheets are being monitored by our General Manager for audit purposes and to ensure that the new regime is being implemented in an accurate and effective manner. This is an ongoing process.”

Source location

Royal-2014-0354-Response
Page 2 · response
Published 30 July 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026