PFD report

Stephen James Oakes · Prevention of Future Deaths report

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Issued 19 Apr 2021•Stoke-on-Trent and North Staffordshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
6

Named on the report

Responses found
4

Of 6 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure to align product promotion with safety information about feeding and drainage suitability
    Part of recurring concern: Failure to align product promotion with current safety information
  2. Insufficient product description of the tube bore restriction
    Part of recurring concern: Failure to communicate enteral-tube bore restrictions to end users
  3. Failure to fully evaluate the size 14FR tube before replacing previous drainage tubes
    Part of recurring concern: Unsafe management of Ryles and nasogastric tubes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Write to UK nasogastric-tube manufacturers about ENFit connector risks and request risk-assessment updates, with advice on applicable corrective actions, instructions and staff training.

    Stated by Medicines and Healthcare products Regulatory AgencyStated plannedThe respondent said that this action was planned when they made their response on 23 April 2021.
  2. Action

    Implement the revised labelling and Instructions For Use on newly manufactured stock.

    Stated by GBUK Group LtdStated plannedThe respondent said that this action was planned when they made their response on 23 April 2021.
  3. Action

    Revise device labelling, packaging labels and Instructions For Use to remove drainage references and add ENFit limitations and safety warnings.

    Stated by GBUK Group LtdStated completedThe respondent said that this action was complete when they made their response on 23 April 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    NHS England and Improvement is responsible for responding to concerns about Hospital Trust evaluation, nursing practice, and root-cause-analysis training.

    Stated by Medicines and Healthcare products Regulatory AgencyRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to align product promotion with safety information about feeding and drainage suitability

Wider context from the report

“(6) Despite reports to the MHRA and issue of amended instructions for use and a field safety notice the product continues to be promoted as suitable to feeding and drainage. Please see attached link to the Nursing times. https://www.nursingtimes.net/clinical-archive/nutrition/selection-and-management-of-commonly-used-enteral-feeding-tubes-18-02-2019/ ”

Is this part of a recurring concern?

Yes — Failure to align product promotion with current safety information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient product description of the tube bore restriction

Wider context from the report

“(1) The product description used by Enteral was insufficient to enable the end user to clearly identify that the tube marketed as a carefeed size 14FR feeding and drainage tube would not operate as a 14Fr tube due to the restricting en-fit connector. ”

Is this part of a recurring concern?

Yes — Failure to communicate enteral-tube bore restrictions to end users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to fully evaluate the size 14FR tube before replacing previous drainage tubes

Wider context from the report

“(3) The Hospital Trust did not fully evaluate the size 14FR tube prior to replacing all previous drainage tubes (Ryles) with the carefeed 14F feeding and drainage tube. Feedback was generally difficult to obtain. ”

Is this part of a recurring concern?

Yes — Unsafe management of Ryles and nasogastric tubes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of compulsory root cause analysis training for clinicians

Wider context from the report

“(5) There is no compulsory training of clinicians required to undertake root cause analysis. ”

Is this part of a recurring concern?

Yes — Unreliable root cause analysis processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to train sales marketing staff to recognise and communicate the tube bore restriction

Wider context from the report

“(2) Enteral sales marketing staff were not trained to recognise the new restriction in the bore of the tube and were consequently unable to advise the end user of the change. ”

Is this part of a recurring concern?

Yes — Failure to communicate enteral-tube bore restrictions to end users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to respond appropriately when NG tubes are not adequately draining

Wider context from the report

“(4) Nursing staff did not consider alternative action when the NG tubes were not adequately draining. There was no general recognition of the need to aspirate the tube. ”

Is this part of a recurring concern?

Yes — Inadequate physical nursing care for vulnerable patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Wider product labelling failure to communicate the connector-related bore restriction

Wider context from the report

“(7) This was a joint inquest into the death of two patients who died in quick succession as a result of the Enteral 14F nasogastric tube being used for decompression in an emergency situation. Four similar (non-fatal) incidents followed. It was not clear to the hospital that the Enteral connector reduced the bore of the size 14Fr tube. The inquest was aware that other Hospital Trusts had also need to change the tubes. I am concerned that the product labelling problem identified during these inquests may not be limited to the University Hospital North Midlands but is in fact a much wider problem that merits wider industry investigation and changes. ”

Is this part of a recurring concern?

Yes — Failure to communicate enteral-tube bore restrictions to end users.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to UK nasogastric-tube manufacturers about ENFit connector risks and request risk-assessment updates, with advice on applicable corrective actions, instructions and staff training.

Verbatim wording from the response

“In relation to concerns 2, 6 and 7, we will continue to collaborate with NHS England and Improvement on the best way to address this issue, such as raising awareness on the Medical Devices Safety Officers’ (MDSO) network. We will write to UK manufacturers of nasogastric tubes to advise them of the risk associated with the use of the ISO standard ENFit connector in aspiration/decompression situations and ask them to update their risk assessment if not already done. We will advise that where applicable, they should conduct a Field Safety Corrective Action (FSCA) and update their IFU, ensuring that their staff are fully trained in the changes so that they can provide advice to clinicians where necessary. This action will be completed within 1 month.”

Source location

2021-0114-Response-from-MHRA_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the revised labelling and Instructions For Use on newly manufactured stock.

Verbatim wording from the response

“The term drainage has been removed from the “Intended Use” section of the IFU and packaging labels. In the revised IFU we clearly identify to the user that the intended use of the product is a feeding tube. The additional warnings & precautions in the revised IFU further explain very clearly the limitations of the tube if the user opts to use the tube for the dual purposes of feeding and drainage. This will be implemented as new stock of these devices are manufactured.”

Source location

Response-from-GBUK-Group-Ltd_Published
Page 1 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise device labelling, packaging labels and Instructions For Use to remove drainage references and add ENFit limitations and safety warnings.

Verbatim wording from the response

“Firstly, addressing concerns raised relating to the device description and the restriction posed by the ENFit connector when used for drainage on some larger Fr size tubes. We have now revised our device labelling and the Instructions For Use (IFU), with all references to drainage now completely removed from our device labelling descriptions.”

Source location

Response-from-GBUK-Group-Ltd_Published
Page 1 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request NHS Supply Chain to change its website description from general-use gastrostomy tubes to nasogastric feeding tubes.

Verbatim wording from the response

“We have also contacted NHS supply chain to request the device description be changed on their website from “Gastrostomy tubes for general use” to “Nasogastric Feeding Tube”, which we hope will be implemented soon.”

Source location

Response-from-GBUK-Group-Ltd_Published
Page 1 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide refresher training to Enteral sales staff on intended use, ENFit connectors and flow-rate restrictions, with testing and ongoing training for new staff.

Verbatim wording from the response

“Regarding concerns that our Enteral sales staff were not trained to recognise the restriction posed by the ENFit connector, in order to advise end users. I reiterate the point made in my previous correspondence to you (19th April 2021), that all members of the Enteral sales team fully understand that our Nasogastric Feeding tubes are not a replacement for a Ryles tube, with its primary purpose being that of feeding and its secondary purpose being limited forms of drainage.”

Source location

Response-from-GBUK-Group-Ltd_Published
Page 1 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record all staff who complete root cause analysis training in a staff database and select future investigating officers from that list.

Verbatim wording from the response

“The Trust continue to provide RCA training for clinicians across the organisation. Whilst training was available prior to the inquest touching the deaths of Mr Hussey and Mr Oakes, we aim to increase the number of staff who are trained in the basic principles and tools for RCA investigations. All names of staff who have undergone RCA training will be entered onto a staff database and future Investigating Officers will be selected from this list.”

Source location

Response-from-Royal-Stoke-University-Hospital_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide nasogastric and orogastric tube aspiration troubleshooting guidance in nursing and medical clinical guidelines.

Verbatim wording from the response

“The Trust Nasogastric Working Group, chaired by the Lead Nurse for Quality and Safety, have overseen a focused piece of work to review and update the Local Safety Standards for Invasive Procedure (LocSSIP) – Insertion of Nasogastric / Orogastric Tubes, to include ‘troubleshooting’ guidance regarding aspiration of nasogastric/orogastric tubes inserted for the purpose of drainage. Troubleshooting guidance will also be provided in both nursing and medical clinical guidelines.”

Source location

Response-from-Royal-Stoke-University-Hospital_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue providing root cause analysis training for clinicians across the organisation.

Verbatim wording from the response

“The Trust continue to provide RCA training for clinicians across the organisation. Whilst training was available prior to the inquest touching the deaths of Mr Hussey and Mr Oakes, we aim to increase the number of staff who are trained in the basic principles and tools for RCA investigations. All names of staff who have undergone RCA training will be entered onto a staff database and future Investigating Officers will be selected from this list.”

Source location

Response-from-Royal-Stoke-University-Hospital_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the LocSSIP for nasogastric and orogastric tube insertion to include troubleshooting guidance on tube aspiration.

Verbatim wording from the response

“The Trust Nasogastric Working Group, chaired by the Lead Nurse for Quality and Safety, have overseen a focused piece of work to review and update the Local Safety Standards for Invasive Procedure (LocSSIP) – Insertion of Nasogastric / Orogastric Tubes, to include ‘troubleshooting’ guidance regarding aspiration of nasogastric/orogastric tubes inserted for the purpose of drainage. Troubleshooting guidance will also be provided in both nursing and medical clinical guidelines.”

Source location

Response-from-Royal-Stoke-University-Hospital_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update e-learning for nasogastric and orogastric tube insertion and management to include aspiration troubleshooting, competency assessment and self-assessment.

Verbatim wording from the response

“The Trust e-learning training package for the insertion and on-going management of Nasogastric/Orogastric tubes has also been updated to include ‘troubleshooting’ guidance on aspiration of Nasogastric/Orogastric tubes and includes the development of a competency and self-assessment document; this will ensure that all registrants involved in the management of Nasogastric/Orogastric tubes are competent to do so.”

Source location

Response-from-Royal-Stoke-University-Hospital_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the new equipment-evaluation proforma during initial trials to collect user feedback, with assistance from the Specialist Nurse.

Verbatim wording from the response

“Matters relating to the inquest touching upon the deaths of Mr Hussey and Mr Oakes were discussed at the Medical Device Strategy Committee (MDSC) and as a consequence, a new proforma for evaluating equipment has been designed and will be used to collect feedback from users during the initial trial period. As indicated at the inquest, the recently appointed Specialist Nurse will assist in gathering this data.”

Source location

Response-from-Royal-Stoke-University-Hospital_Published
Page 1 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the report with MHRA colleagues to address concerns within their remit.

Verbatim wording from the response

“Further to the email sent on 10 June 2021 from ████████, Business Manager in my Quality Strategy Team, I am conscious that the majority of your concerns would be better placed with the Local Trust, to whom you have sent the report, and colleagues at the Medicines and Healthcare products Regulatory Agency (MHRA). The Small Bore Connector Group, which you refer to in the addressees of the report was discontinued some time ago. On that basis I have shared the report with colleagues at MHRA who I understand will address the concerns relevant to their area of work.”

Source location

2021-0114-Response-from-NHS-England-NHS-Improvement_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review national incident reports since January 2018 and work with MHRA to determine whether further action is required.

Verbatim wording from the response

“In terms of wider patient safety, NHSE/I’s Patient Safety Team have discussed this issue and are currently undertaking a review of the National Reporting and Learning System (NRLS) to see if they can identify any reported incidents since January 2018; when GBUK issued a Field Safety Notice in respect of this issue. Pending the outcome of this review, Patient Safety colleagues will work with MHRA to determine if any further action is required.”

Source location

2021-0114-Response-from-NHS-England-NHS-Improvement_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a procurement framework enabling providers and commissioners to access quality-assured patient safety incident investigation training.

Verbatim wording from the response

“NHS England and NHS Improvement are working with the Healthcare Safety Investigation Branch (HSIB), who are testing and introducing national patient safety incident investigation training. In addition, a patient safety incident investigation training procurement framework is also being developed to support healthcare providers and commissioners to access quality assured investigation training.”

Source location

2021-0114-Response-from-NHS-England-NHS-Improvement_Published
Page 3 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with HSIB to test and introduce national patient safety incident investigation training.

Verbatim wording from the response

“Recognising that there are well identified and publicised issues with the quality of patient safety investigations in the NHS, there is ongoing work, as part of the NHS Patient Safety Strategy, to pilot a new framework for incident response: the Patient Safety Incident Response Framework (PSIRF). This framework focuses on the importance of conducting a systems-based patient safety incident investigation. Much like the Serious Incident Framework, the PSIRF, and the Patient Safety Incident Investigation Standards which sit alongside it, require investigators to be appropriately trained.”

Source location

2021-0114-Response-from-NHS-England-NHS-Improvement_Published
Page 3 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England and Improvement is responsible for responding to concerns about Hospital Trust evaluation, nursing practice, and root-cause-analysis training.

Verbatim wording from the response

“We understand from NHS England and Improvement that a separate response has been provided to yourself covering points 3, 4 and 5.”

Source location

2021-0114-Response-from-MHRA_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The sales team fully understood the tubes’ intended feeding use and their limited drainage capability, contrary to concerns that staff lacked this training.

Verbatim wording from the response

“Regarding concerns that our Enteral sales staff were not trained to recognise the restriction posed by the ENFit connector, in order to advise end users. I reiterate the point made in my previous correspondence to you (19th April 2021), that all members of the Enteral sales team fully understand that our Nasogastric Feeding tubes are not a replacement for a Ryles tube, with its primary purpose being that of feeding and its secondary purpose being limited forms of drainage.”

Source location

Response-from-GBUK-Group-Ltd_Published
Page 1 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing NHS investigation requirements already require systems-based investigations conducted by appropriately trained investigators, addressing the concern about compulsory root-cause-analysis training.

Verbatim wording from the response

“In relation to concern 5, around Root Cause Analysis training, it is important to note that all NHS trusts are required to comply with the Serious Incident Framework (2015) when conducting patient safety incident investigations into incidents such as the tragic events described. The Framework states that;”

Source location

2021-0114-Response-from-NHS-England-NHS-Improvement_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns concerning the medical device should be addressed by the Medicines and Healthcare products Regulatory Agency.

Verbatim wording from the response

“Further to the email sent on 10 June 2021 from ████████, Business Manager in my Quality Strategy Team, I am conscious that the majority of your concerns would be better placed with the Local Trust, to whom you have sent the report, and colleagues at the Medicines and Healthcare products Regulatory Agency (MHRA). The Small Bore Connector Group, which you refer to in the addressees of the report was discontinued some time ago. On that basis I have shared the report with colleagues at MHRA who I understand will address the concerns relevant to their area of work.”

Source location

2021-0114-Response-from-NHS-England-NHS-Improvement_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns concerning local hospital practice should be addressed by the relevant Local Trust.

Verbatim wording from the response

“Further to the email sent on 10 June 2021 from ████████, Business Manager in my Quality Strategy Team, I am conscious that the majority of your concerns would be better placed with the Local Trust, to whom you have sent the report, and colleagues at the Medicines and Healthcare products Regulatory Agency (MHRA). The Small Bore Connector Group, which you refer to in the addressees of the report was discontinued some time ago. On that basis I have shared the report with colleagues at MHRA who I understand will address the concerns relevant to their area of work.”

Source location

2021-0114-Response-from-NHS-England-NHS-Improvement_Published
Page 2 · response
Published 23 April 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Continue collaborating with NHS England and Improvement on measures to address nasogastric-tube aspiration and decompression risks, including possible MDSO-network awareness activity.

    Stated by Medicines and Healthcare products Regulatory AgencyStated in progressThe respondent said that this action was in progress when they made their response on 23 April 2021.
  2. 2

    Raise awareness of the nasogastric-tube safety issue with BAPEN and the National Nurses Nutrition Group.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 23 April 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborating with NHS England and Improvement on measures to address nasogastric-tube aspiration and decompression risks, including possible MDSO-network awareness activity.

Verbatim wording from the response

“In relation to concerns 2, 6 and 7, we will continue to collaborate with NHS England and Improvement on the best way to address this issue, such as raising awareness on the Medical Devices Safety Officers’ (MDSO) network. We will write to UK manufacturers of nasogastric tubes to advise them of the risk associated with the use of the ISO standard ENFit connector in aspiration/decompression situations and ask them to update their risk assessment if not already done. We will advise that where applicable, they should conduct a Field Safety Corrective Action (FSCA) and update their IFU, ensuring that their staff are fully trained in the changes so that they can provide advice to clinicians where necessary. This action will be completed within 1 month.”

Source location

2021-0114-Response-from-MHRA_Published
Page 2 · response
Published 23 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise awareness of the nasogastric-tube safety issue with BAPEN and the National Nurses Nutrition Group.

Verbatim wording from the response

“In addition, we have contacted the British Association for Parenteral and Enteral Nutrition (BAPEN) and the National Nurses Nutrition Group (NNNG) to raise further awareness of this issue.”

Source location

2021-0114-Response-from-MHRA_Published
Page 2 · response
Published 23 April 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026