PFD report

Matthew RUSSELL · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 27 Nov 2016•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
11

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised11

  1. Failure to ensure multidisciplinary ACCT Case Reviews with relevant medical-practitioner participation
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  2. Inadequate foundation and ongoing ACCT-procedure training for staff responsible for patients in prison
  3. Failure to properly and regularly monitor repeat-prescription medication
    Part of recurring concern: Unreliable review and monitoring of repeat prescriptions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Develop a SystmOne training package covering system functionality and READ codes, and incorporate homepage login requirements into the Standard Operating Procedure.

    Stated by Central and North West London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2017.
  2. Action

    Review the Standard Operating Procedure for primary-care management of dual diagnosis and comorbidity, then submit it for ratification.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 February 2017.
  3. Action

    Introduce Consultant Psychiatrist Complex Case Review Meetings including relevant healthcare and custodial partners.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 February 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Ongoing monitoring of repeat antidepressant medication is the responsibility of the prescribing GP or CNWL prescriber, rather than solely CNWL mental health services.

    Stated by Central and North West London NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure multidisciplinary ACCT Case Reviews with relevant medical-practitioner participation

Wider context from the report

“HM Prison High Down a. Ensuring that all staff have received adequate foundation and on-going training in the ACCT procedure, with particular emphasis on: • Requiring ACCT Case Reviews to be multidisciplinary and thereby ensuring that all relevant medical practitioners are aware of the date and time of any such review and have been invited to attend. • Risk Assessments in relation to individual prisoners. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate foundation and ongoing ACCT-procedure training for staff responsible for patients in prison

Wider context from the report

“e. Ensuring that all staff with responsibility for patients in prison have received adequate foundation training and on-going training in the ACCT procedure. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to properly and regularly monitor repeat-prescription medication

Wider context from the report

“Central and North West London Foundation Trust a. The proper and regular monitoring of all medication that is prescribed by way of a repeat prescription. ”

Is this part of a recurring concern?

Yes — Unreliable review and monitoring of repeat prescriptions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of structured care plans for each patient

Wider context from the report

“b. The preparation of structured care plans for each patient. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication about patients’ needs with GPs and primary healthcare practitioners at HMP High Down

Wider context from the report

“g. Ensuring that there is regular effective communication about a patient’s needs with the GPs and the primary healthcare practitioners at HMP High Down. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Gate House staff to understand the proper procedure for safety or wellbeing concern calls

Wider context from the report

“b. Ensuring that all Gate House staff understand the proper procedure to adopt when receiving a call from a prisoner's family or friends expressing concerns for that prisoner’s safety or wellbeing. ”

Is this part of a recurring concern?

Yes — Unreliable handling of family and friend safety concerns about prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to effectively use Read Codes to flag significant patient-care risk factors

Wider context from the report

“d. The effective use of Read Codes on the System One record, to flag up and highlight significant risk factors in a patient’s care. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to effectively follow up patients who miss pre-booked clinical appointments

Wider context from the report

“c. An effective procedure for following up patients who fail to attend pre-booked appointments with clinicians. ”

Is this part of a recurring concern?

Yes — Unreliable arrangement and communication of patient appointments and follow-up; Unreliable tracking and follow-up of outpatient appointments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of caseworkers to be aware of and attend ACCT Case Reviews

Wider context from the report

“f. Ensuring that caseworkers are aware of and attend ACCT Case Reviews for patients under their care. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct risk assessments for individual prisoners

Wider context from the report

“HM Prison High Down a. Ensuring that all staff have received adequate foundation and on-going training in the ACCT procedure, with particular emphasis on: • Requiring ACCT Case Reviews to be multidisciplinary and thereby ensuring that all relevant medical practitioners are aware of the date and time of any such review and have been invited to attend. • Risk Assessments in relation to individual prisoners. ”

Is this part of a recurring concern?

Yes — Unreliable safety risk assessments for prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate foundation and ongoing ACCT-procedure training for staff

Wider context from the report

“HM Prison High Down a. Ensuring that all staff have received adequate foundation and on-going training in the ACCT procedure, with particular emphasis on: • Requiring ACCT Case Reviews to be multidisciplinary and thereby ensuring that all relevant medical practitioners are aware of the date and time of any such review and have been invited to attend. • Risk Assessments in relation to individual prisoners. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a SystmOne training package covering system functionality and READ codes, and incorporate homepage login requirements into the Standard Operating Procedure.

Verbatim wording from the response

“CNWL is currently developing a training package for staff on the effective use of SystmOne on the functionality of the system, and the use of READ codes. We recognise that the homepage is a vital screen for agencies communicating risk and essential information in relation to a patient’s care. All staff have been advised through local meetings of the requirement to log in via the homepage and this will be included in the CNWL Standard Operating Procedure going forward.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 6 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Standard Operating Procedure for primary-care management of dual diagnosis and comorbidity, then submit it for ratification.

Verbatim wording from the response

“CNWL are currently reviewing our Standard Operating Procedure for working effectively with Primary care in managing dual diagnosis and co-morbidity via the Care Quality Management Meeting, and is due for review in February 2017 and ratification by the Clinical Director in April 2017.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 4 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Consultant Psychiatrist Complex Case Review Meetings including relevant healthcare and custodial partners.

Verbatim wording from the response

“• Introduction of the CNWL Consultant Psychiatrist Complex Case Review Meetings at HMP Highdown to include GPs, Primary Care, Mental Health, Substance Misuse, Social Care, Safer Custody and Pharmacy that will commence in February 2017 to ensure that there is regular communication with all healthcare providers.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 9 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Best Practice Care Plan training to HMP Highdown staff.

Verbatim wording from the response

“A Care Plan audit was undertaken in October 2016. The audit identified that 100% of patients on the In-reach caseload had care plans in place. The team is monitored on a monthly basis on:”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 5 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review SystmOne use across Surrey sites and make it a standing item in local Clinical Quality Meetings.

Verbatim wording from the response

“CNWL has a dedicated Performance Lead for the Surrey cluster and we will ensure a full review of the use of SystmOne is undertaken in each site, and that this is a standing agenda item in all local Clinical Quality Meetings. We have recently appointed a performance and data analyst who is currently working with managers and senior clinicians across all our prison sites to improve local recording and support with local induction and ongoing support for teams.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 6 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate and share the In-Reach DNA procedure, including same-day follow-up, risk review and rebooking after missed appointments.

Verbatim wording from the response

“The CNWL In-Reach Team has a DNA (Did Not Attend) Standard Operating Procedure in place which has been shared and discussed with all staff members.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 5 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver refresher training so CNWL staff can use SystmOne risk indicators and set the high-risk icon on patient records.

Verbatim wording from the response

“CNWL recognises the need for improved interagency co-operation and communication in the local use of SystmOne. All CNWL staff using SystmOne upon login are taken to the patienthomepage which includes an “exclamation mark icon”. This icon identifies that a patient is of high risk of self-harm, open ACCTs, suicide risk and any other significant risk areas that staff need to be aware of. All CNWL staff will receive refresher training by the end of February 2017 to ensure they know how to set this icon up on the client record should the need arise.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 6 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review SystmOne use with partner agencies and develop a multi-agency protocol for risk communication and medicines optimisation.

Verbatim wording from the response

“CNWL has been appointed as the Lead provider for Primary Care Services in HMP Highdown and across the Surrey prisons cluster. As part of the mobilization and transfer process, CNWL will undertake a full review of the system in conjunction with partner agencies to optimise system usage and risk assessment and management processes across prescribing and pharmacy services. This will include the development of a multi-agency protocol on the use of SystmOne that includes communication of risk and medicines optimisation.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 6 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run weekly Mental Health team meetings with GP access, distribute agendas and minutes, and communicate urgent matters to GPs.

Verbatim wording from the response

“• Weekly Mental Health team meeting that includes standing open invitation to GPs. We do ensure that the agenda and minutes of the meeting are sent to the lead GPs. Urgent matters that arise in this meeting are communicated in a timely way to the GP’s if they are not present. Should the consultant psychiatrist not be present in the meeting then the responsible manager in that meeting contacts the Consultant Psychiatrist. Other or non-urgent matters are discussed at the Complex Case Review meeting (see point below).”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 9 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a daily Open ACCT Log and morning briefing to identify open ACCTs, arrange assessments and ensure mental-health attendance at reviews.

Verbatim wording from the response

“Safer custody at HMP Highdown now provide CNWL with a Daily Open ACCT Log, which is sent to three managers within the team. This is then circulated to all staff on duty that day and a daily copy posted on the Inreach Staff Office Notice Board.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 8 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch the Offender Care Psychosocial Strategy to support psychologically informed care and reduce reliance on dependence-forming medication where appropriate.

Verbatim wording from the response

“A key element of the new CNWL model in the Surrey prisons is based on Medicines Optimisation for all patients, with pharmacy services focused on delivering individual”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 4 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out mandatory e-learning on ACCT processes and healthcare roles and responsibilities to CNWL secure-settings staff.

Verbatim wording from the response

“CNWL have developed a new e-learning package that details the ACCT process and outlines the specific roles and responsibilities of healthcare within this process. This will be rolled out within the next 3 months.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 7 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ongoing monitoring of repeat antidepressant medication is the responsibility of the prescribing GP or CNWL prescriber, rather than solely CNWL mental health services.

Verbatim wording from the response

“The prescriber is responsible for ensuring that a treatment plan is in place for the ongoing monitoring of repeat anti-depressant medication. In HMP Highdown we work in conjunction with other prescribers with the clear understanding that the prescriber is responsible for ensuring the ongoing monitoring of compliance and”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

CNWL cannot always ensure mental health team attendance at every ACCT review because of mental health service capacity constraints.

Verbatim wording from the response

“CNWL mental health pathway recognises the need for the Mental Health team to attend ACCT case reviews for all patients on the mental health caseload. Our pathway recognises as good practice that the Mental Health team should attend all ACCT reviews. However, while this is accepted as a gold standard for prison mental health teams, CNWL is sometimes unable to meet this standard due to the capacity of mental health services. Attendance is monitored via the monthly contract review meeting attended by the prison, and capacity and local inter-agency operational issues are discussed and recorded.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 8 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The prison is responsible for delivering ACCT training, so CNWL depends on the establishment’s training schedule for staff access.

Verbatim wording from the response

“ACCT training is prison provided training. CNWL works closely with the establishment to facilitate staff access training as far as possible within their probationary period.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 7 · response
Published 26 February 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Provide psychological-therapy supervision that feeds risk and concern information back to referrers through SystmOne.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  2. 2

    Audit services against prison mental-health and anxiety-and-depression NICE guidelines to identify provision gaps and inform a pathway review.

    Stated by Central and North West London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2017.
  3. 3

    Appoint a dedicated Regional Operations Manager to oversee integrated governance and quality-assurance processes for the Surrey cluster.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  4. 4

    Appoint and deploy a performance and data analyst to improve prison-site recording and support staff induction and ongoing use.

    Stated by Central and North West London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2017.
  5. 5

    Establish and operate a clinically led Clinical Oversight Group to review serious incidents, identify themes and cascade learning for local implementation.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  6. 6

    Develop a business plan for prison GPs to seek funding for CNWL management of patients with anxiety and depression.

    Stated by Central and North West London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2017.
  7. 7

    Implement a train-the-trainer programme to support staff after the new SystmOne version is rolled out.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 February 2017.
  8. 8

    Complete and use an audit of antidepressant prescribing to identify prescribing and mental-health capacity issues.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The secondary mental health team cannot fully review patients with depression managed in primary care because it lacks capacity for this work.

    Stated by Central and North West London NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide psychological-therapy supervision that feeds risk and concern information back to referrers through SystmOne.

Verbatim wording from the response

“• Psychological Therapies supervision group led by CNWL Lead Psychologist providing feedback to referrers on areas of risk and concern via SystmOne.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 9 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit services against prison mental-health and anxiety-and-depression NICE guidelines to identify provision gaps and inform a pathway review.

Verbatim wording from the response

“We are currently auditing our services against the new NICE guidelines for mental health services within prisons and the NICE guidelines for Anxiety and Depression. This audit will be used to identify gaps in provision and inform a review of the CNWL Mental Health pathway. The CNWL Mental Health In-Reach Team provides a full range of services including:”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a dedicated Regional Operations Manager to oversee integrated governance and quality-assurance processes for the Surrey cluster.

Verbatim wording from the response

“CNWL recognises the complexity of need, co-morbidity, and the prevalence of dual diagnosis in the patient population. We have implemented the following strategies:”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 9 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint and deploy a performance and data analyst to improve prison-site recording and support staff induction and ongoing use.

Verbatim wording from the response

“CNWL has a dedicated Performance Lead for the Surrey cluster and we will ensure a full review of the use of SystmOne is undertaken in each site, and that this is a standing agenda item in all local Clinical Quality Meetings. We have recently appointed a performance and data analyst who is currently working with managers and senior clinicians across all our prison sites to improve local recording and support with local induction and ongoing support for teams.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 6 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a clinically led Clinical Oversight Group to review serious incidents, identify themes and cascade learning for local implementation.

Verbatim wording from the response

“Following the recommendations of the Death in Custody Task and Finish Group, CNWL has now established the Clinical Oversight Group. The clinically led group reviews all serious incidents. It aims to reduce the likelihood of further incidents while examining in detail, emerging themes from serious incidents and near misses. The meeting is attended by the Trust’s Lead for Serious Incidents ensuring lessons can be shared across Directorates and any Divisional and Trust learning can be effectively actioned. Directorate lessons learned are circulated via the Directorate Care Quality Meeting (CQM) and cascaded to all local CQMs for discussion and local implementation.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 8 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a business plan for prison GPs to seek funding for CNWL management of patients with anxiety and depression.

Verbatim wording from the response

“medication reviews that in turn informs individualised care planning. Our new Behavioural health model emphasizes building healthy behaviours that, where appropriate, reduce reliance on medications of dependence by a range of psychologically informed interventions that support pharmacological interventions. The Offender Care Psychosocial Strategy will be launched in March 2017. CNWL recognises that patients with depression who are traditionally managed in primary care are not fully reviewed in this meeting, as the secondary mental health care team does not have the capacity to do so. However, a full business plan is being developed by Prison GPs in consultation with ████████ CNWL Consultant Psychiatrist, to be submitted to NHSE to enable the team to take on the ongoing management of patients with anxiety and depression.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 5 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a train-the-trainer programme to support staff after the new SystmOne version is rolled out.

Verbatim wording from the response

“CNWL is currently working closely with NHS England in preparation for the new version of SystmOne, which is due for rollout later in 2017. We are advised that all SystmOne templates have been reviewed to improve functionality across all prisons. It is our understanding that this new system will curtail the opportunity for agencies to make their own local changes. The implementation of the new system will involve local training for staff. CNWL will implement a train the trainer programme to ensure ongoing support for staff post rollout.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 7 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and use an audit of antidepressant prescribing to identify prescribing and mental-health capacity issues.

Verbatim wording from the response

“In September 2016 CNWL undertook a review of patients on anti-depressants in HMP Highdown. The audit identified that on the 2nd September 2016 there were 229 HMP Highdown patients on prescriptions for anti-depressants. This represented nearly 23% of the prison population. The current national rate for anti-depressants in primary care in the community is circa 8%. Mirtazapine was the most commonly prescribed anti-depressant. Mirtazapine has sedative properties and there was evidence from medical records that prisoners commencing on this drug often requested it by name. There was evidence from the audit that many patients reported feeling depressed and anxious as a result of being in prison and reflecting on their current situation.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The secondary mental health team cannot fully review patients with depression managed in primary care because it lacks capacity for this work.

Verbatim wording from the response

“medication reviews that in turn informs individualised care planning. Our new Behavioural health model emphasizes building healthy behaviours that, where appropriate, reduce reliance on medications of dependence by a range of psychologically informed interventions that support pharmacological interventions. The Offender Care Psychosocial Strategy will be launched in March 2017. CNWL recognises that patients with depression who are traditionally managed in primary care are not fully reviewed in this meeting, as the secondary mental health care team does not have the capacity to do so. However, a full business plan is being developed by Prison GPs in consultation with ████████ CNWL Consultant Psychiatrist, to be submitted to NHSE to enable the team to take on the ongoing management of patients with anxiety and depression.”

Source location

2016-0430-Response-by-Central-and-North-West-London-NHS-Trust
Page 5 · response
Published 26 February 2017

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/3

Data last updated 7 September 2026