PFD report

Thiago Araujo · Prevention of Future Deaths report

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Issued 29 Jan 2020•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
6

Named on the report

Responses found
5

Of 6 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Lack of support or education for families and carers managing emotionally unstable personality disorder
    Part of recurring concern: Failure to provide families with information needed to support people receiving mental health care
  2. Failure to make arrangements to address risks when closing crisis team referrals
    Part of recurring concern: Unreliable crisis team care provision
  3. Lack of a process for families to escalate concerns to prevent delivery of hazardous packages
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Operate a multi-agency process with stakeholders and Government to identify emerging suicide methods and develop measures to restrict access, remove promotional material and improve risk warnings.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  2. Action

    Conduct six-monthly community-team audits of carer assessments, support plans, information, and psychoeducation, with plans to address identified gaps.

    Stated by North London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  3. Action

    Remind crisis team staff to provide self-referral information and relevant contact details on discharge.

    Stated by North London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 May 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.10

  1. Position

    Existing Home Office guidance, supplier safeguards and online marketplace policies are relied on to address chemical sales and suicide-method access.

    Stated by Department of Health and Social CareExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of support or education for families and carers managing emotionally unstable personality disorder

Wider context from the report

“3. Family and carers of patients diagnosed with emotionally unstable personality disorder do not receive support or education upon management of this diagnosis from Camden and Islington NHS Trust, unless the patient has been received for treatment by the personality disorder service. ”

Is this part of a recurring concern?

Yes — Failure to provide families with information needed to support people receiving mental health care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make arrangements to address risks when closing crisis team referrals

Wider context from the report

“1. On 24 January 2020 Mr Araujo had discharged himself from psychiatric inpatient care he was to be supervised by the Camden and Islington NHS trust crisis team. Mr Araujo failed to engage with the crisis team and following a meeting on 30 January 2020 the crisis team closed Mr Araujo’s referral. In the course of this closure no arrangements were made to address the risks presented by Mr Araujo. ”

Is this part of a recurring concern?

Yes — Unreliable crisis team care provision.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a process for families to escalate concerns to prevent delivery of hazardous packages

Wider context from the report

“6. In the days leading to Mr Araujo’s death his family became aware that he had made an online purchase of ████████ which was to be delivered to his father’s home address. Despite raising these issues with Camden and Islington NHS trust, the Metropolitan police and employees of the post office there appeared to be no process available to the family to escalate their concerns to prevent delivery of this package. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to inform families about the facility for reopening crisis team support

Wider context from the report

“2. Following Mr Araujo’s death it has become clear that the closure of his case by the crisis team was not permanent, and had Mr Araujo or his family approached the crisis team to reopen his case, steps could have been taken to reinstate crisis team support. Mr Araujo’s family were unaware of this facility. ”

Is this part of a recurring concern?

Yes — Failure to provide families with information needed to support people receiving mental health care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays of 14 days in securing mental health act assessments

Wider context from the report

“5. In evidence the community recovery team indicated that a factor in their inaction was the knowledge that arranging a section 135 mental health act 1983 warrant assessment would take two weeks. Such an assessment requires actions by an approved mental health practitioner from the local authority, two section 12 mental health act approved doctors, the assistance of the Metropolitan police and the local magistrates court to secure a warrant. A delay of 14 days in securing a mental health act assessment is in my opinion unacceptable. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely and appropriate Mental Health Act assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to act on an inpatient admission plan following identification of acute suicide risk

Wider context from the report

“4. By 4 February 2020 the Camden and Islington community recovery team identified an acute risk of suicide in Mr Araujo, faced with his non-compliance with community treatment they considered an admission into inpatient care. No actions were taken to affect this plan. ”

Is this part of a recurring concern?

Yes — Failure to reliably follow up identified mental-health safety concerns.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a multi-agency process with stakeholders and Government to identify emerging suicide methods and develop measures to restrict access, remove promotional material and improve risk warnings.

Verbatim wording from the response

“On the wider matters of your report, you may wish to note that we are working with a broad range of stakeholders to tackle emerging suicide methods, including the use of chemicals such as Mr Araujo took, and a process has been established with a range of stakeholders and across Government to rapidly flag emerging methods and take actions through a multi-agency approach. This includes but is not limited to, limiting access to the method, reducing or removing material that promotes its use as a method of suicide, and providing clearer warnings of risk.”

Source location

2021-0132-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct six-monthly community-team audits of carer assessments, support plans, information, and psychoeducation, with plans to address identified gaps.

Verbatim wording from the response

“The Trust recognised that a key theme in the report was that carers had lost confidence in the teams working with the deceased and did not feel that their views were taken on board. As a result of this feedback the Trust has revised the action plan with an additional recommendation relevant to carers involvement. To provide assurance that this is consistently happening, the strengthened action plan includes a requirement for community teams to carry out 6 monthly audits, checking that carers are routinely offered an assessment and support plan, and that information, support and psychoeducation are available. Plans will be developed to address any gaps identified as a result of these audits which are now underway within the teams.”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind crisis team staff to provide self-referral information and relevant contact details on discharge.

Verbatim wording from the response

“On discharge it is the crisis team’s standard practice to advise service users that they may re-refer themselves, or be re-referred, should the need arise. We can only sincerely apologise to Mr Araujo’s family if this was not made clear to them in this case. All crisis team staff have been reminded of the need to ensure that this information plus relevant contact details is passed on. This is also covered by the recommendation at point 1, where the updating of crisis and contingency plans is required.”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate staff guidance on responding to potentially dangerous packages and access to means of self-harm.

Verbatim wording from the response

“It was apparent from the evidence given at the inquest that at the time of this incident Trust staff were unsure how to respond to this situation and what actions if any were available to them. The Trust has since sought advice from its legal team and guidance to staff on this issue, as well as reiteration of previous advice around access to means to self-harm generally, has been circulated across the organisation.”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 4 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require senior multidisciplinary review, documented communication, and updated crisis and contingency plans before closing non-engagement referrals.

Verbatim wording from the response

“Additional Recommendation: Any service user of the Crisis Team who is being considered for discharge because of non-engagement must be discussed in the Crisis Service Multi-Disciplinary Meeting with senior overview of the decision to discharge. The decision and rationale to discharge because of non-engagement must be clearly communicated to the”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 1 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Obtain legal advice on responding to potentially dangerous packages and access to means of self-harm.

Verbatim wording from the response

“It was apparent from the evidence given at the inquest that at the time of this incident Trust staff were unsure how to respond to this situation and what actions if any were available to them. The Trust has since sought advice from its legal team and guidance to staff on this issue, as well as reiteration of previous advice around access to means to self-harm generally, has been circulated across the organisation.”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 4 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor community Mental Health Act assessment waiting times through the Mental Health Law Committee under the CQC action plan.

Verbatim wording from the response

“The average wait for a community assessment at the moment is around 14 days. In February 2020 when the incident took place the average wait time was closer to 18 days, so we are seeing some improvement but acknowledge further is required. This issue is part of our CQC action plan and ongoing monitoring is in place as part of this via our Mental Health Law Committee.”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaise with local-authority partners to address delays in community Mental Health Act assessments.

Verbatim wording from the response

“The AMHP service, which coordinates and carries out assessments under the Mental Health Act, is a local authority service, although physically based on Trust premises. The Trust has liaised with our local authority partners in regard to this important issue and we can report as follows:”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update policies and procedures guiding police preparation and planning of section 135 Mental Health Act warrants.

Verbatim wording from the response

“The current MPS policies and procedures governing the framework, operational and tactical guidance for Police Officers and Staff, were updated in May 2020. The guidance specifically assists Basic Command Unit Operations’ Room Staff involved in the preparation and planning of warrants under section 135(1) and 135(2) of the Mental Health Act with responding to AMHP requests.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing Home Office guidance, supplier safeguards and online marketplace policies are relied on to address chemical sales and suicide-method access.

Verbatim wording from the response

“Officials are informed through these meetings that the chemical used in this case is covered by existing guidance from the Home Office on the sale of explosives precursors and poisons. The Home Office regularly engages with suppliers of such chemicals to provide detailed guidance in relation to any additional safeguarding steps they may wish to take. Generally, online marketplaces maintain their own policies on prohibited items, many of which will include a prohibition on the sale of poisons. It is the seller’s obligation to check that items they are listing are permitted by their own policies and to take any action where it is appropriate.”

Source location

2021-0132-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local organisations, including police, local authorities and NHS services, are responsible for systems ensuring Section 135 actions occur swiftly.

Verbatim wording from the response

“In relation to the concerns you raise about the use of Section 135(1) of the Mental Health Act, it is not clear from your report whether the delay professionals expected lay in the magistrate issuing a Section 135(1) warrant; in securing an approved mental health practitioner and a doctor to be present when the officer actions the warrant; or in securing two doctors to carry out an assessment under the Act after the patient has been taken to hospital. However, we expect local organisations, including the police, local authority services, and the NHS, to have robust systems and agreements in place to ensure these actions are carried out swiftly.”

Source location

2021-0132-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 1 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing processes for handling restricted and prohibited items are considered adequate and appropriate, so no further action is intended.

Verbatim wording from the response

“18. We are satisfied that, within the restrictions placed upon us by law, our processes for the handling of restricted and prohibited items within the mail system are adequate and appropriate. Therefore, we do not intend to take any action in response to the Report.”

Source location

2021-0132-Response-from-Royal-Mail-Redacted.pdf
Page 4 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Postal packets cannot lawfully be delayed, opened or otherwise interfered with unless a legal exception applies.

Verbatim wording from the response

“6. Therefore, RMG staff cannot delay, open or otherwise interfere with postal packets unless permitted by law.”

Source location

2021-0132-Response-from-Royal-Mail-Redacted.pdf
Page 1 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mental Health Act assessments are coordinated and carried out by the Local Authority’s AMHP service, not the Trust.

Verbatim wording from the response

“The AMHP service, which coordinates and carries out assessments under the Mental Health Act, is a local authority service, although physically based on Trust premises. The Trust has liaised with our local authority partners in regard to this important issue and we can report as follows:”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

When the Personality Disorder Service is not involved, carers are directed to Local Authority services for assessment and support.

Verbatim wording from the response

“The Trust has a duty to assess carers need for support as part of its responsibilities under the Section 75 Agreement with the Local Authority. When the Personality Disorder Service identify a carer who may be in need of support, either at the point of referral, assessment or during the treatment of a patient, a Carers Assessment at the service is offered. A Carers Lead is employed to fulfil this role. When the Personality Disorder Service is not directly involved carers are directed to Local Authority services - Support for carers | Camden & Islington Carers Hub | Supporting unpaid carers in Islington. Carers assessments are also carried out by other community teams within the Trust, including the community rehab team, who can support carers to access appropriate support.”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Royal Mail and police are the bodies to report potentially dangerous packages to for possible interception or other action.

Verbatim wording from the response

“The legal advice we have received is that the Royal Mail do potentially have powers to intercept and destroy packages containing items which are either prohibited or restricted from being sent in the mail. Therefore, as part of the response to concerns of this nature, teams should consider reporting any concerns about potentially dangerous packages to the Royal Mail (via the local sorting office) and also to the police and must ensure that discussions and actions taken are documented in the clinical records.”

Source location

2021-0132-Response-from-St-Pancras-Hospital-Redacted.pdf
Page 4 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The police lacked lawful powers to intercept the package because communications interception powers did not cover these circumstances.

Verbatim wording from the response

“The interception of communications (including postal services) is governed, in general terms, by the Investigatory Powers Act 2016, supported by the Codes of Practice associated with this.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local Authorities are responsible for arranging Mental Health Act assessments and ensuring sufficient Approved Mental Health Professionals are available.

Verbatim wording from the response

“The Mental Health Act 1983 (Codes of Practice), stipulate that responsibilities for arranging Mental Health Act Assessments lie with Local Authorities, who must ensure there are sufficient Approved Mental Health Professionals (AMHP) available to carry out their roles under the Act. This includes assessing patients to decide whether an application for detention should be made.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The relevant Mental Health Trust must explain delays in securing Mental Health Act warrants because the warrant application process is not conducted by police.

Verbatim wording from the response

“Any delay in securing a Mental Health Act warrant and subsequent assessment would be for the relevant Mental Health Trust to respond to in detail, as the warrant application process is not conducted by the MPS. However, I believe it would assist HM Coroner, by explaining the processes in place for securing police assistance in such matters.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Expand and transform mental health services, backed by additional funding to increase choice, control and community support for adults with severe mental illness.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 4 May 2021.
  2. 2

    Take national action to improve timely access to support for people with severe mental illness and those in crisis.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  3. 3

    Consult Government bodies, academic experts and third-sector organisations on measures to prevent suicides involving the chemical used in this case and similar chemicals.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 4 May 2021.
  4. 4

    Assist police with controlled deliveries when requested, enabling seizure of postal packets after delivery.

    Stated by Royal Mail Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  5. 5

    Cooperate with police and other law-enforcement agencies by providing lawful assistance.

    Stated by Royal Mail Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  6. 6

    Continue working with suppliers to ensure they recognise their sodium nitrite obligations under the Poisons Act.

    Stated by Home OfficeStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  7. 7

    Maintain frequent direct communication with the National Confidential Inquiry into Suicide and Homicide on suicide prevention.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  8. 8

    Develop and submit a Suicide Prevention Policy Document and accompanying Toolkit through the internal policy development process.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  9. 9

    Improve suicide prevention training and guidance available to all MPS officers and staff.

    Stated by Metropolitan Police ServiceStated plannedThe respondent said that this action was planned when they made their response on 4 May 2021.
  10. 10

    Develop an investigative standards document giving police first responders key considerations when responding to suspected suicide.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The Post Office is a separate legal entity, so responsibility for commenting on its actions rests with the Post Office.

    Stated by Royal Mail Group LimitedRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand and transform mental health services, backed by additional funding to increase choice, control and community support for adults with severe mental illness.

Verbatim wording from the response

“We remain committed to expanding and transforming mental health services in England. This commitment is backed by an additional £2.3 billion by 2023/24 through the NHS Long Term Plan. This funding will ensure that at least 370,000 adults with severe mental illness have greater choice and control over their care and are supported to live well in their communities by 2023/24.”

Source location

2021-0132-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Take national action to improve timely access to support for people with severe mental illness and those in crisis.

Verbatim wording from the response

“I would like to assure you that we are taking action nationally to ensure that people with severe mental illnesses and people in crisis can access timely support.”

Source location

2021-0132-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consult Government bodies, academic experts and third-sector organisations on measures to prevent suicides involving the chemical used in this case and similar chemicals.

Verbatim wording from the response

“With specific regard to the chemical that Mr Araujo used, officials have met other Government departments and bodies, academic experts on suicide prevention and self-harm, and third sector stakeholders, to look at how to tackle the use of this and similar chemicals in suicides.”

Source location

2021-0132-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assist police with controlled deliveries when requested, enabling seizure of postal packets after delivery.

Verbatim wording from the response

“9. RMG will also assist the Police by undertaking a controlled delivery i.e. delivering an item with Police Officers in close proximity. This allows the Police to enter the premises immediately after delivery and seize the postal packet using their powers under the Police and Criminal Evidence Act 1984.”

Source location

2021-0132-Response-from-Royal-Mail-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cooperate with police and other law-enforcement agencies by providing lawful assistance.

Verbatim wording from the response

“RMG is committed to co-operating with the Police and other law enforcement agencies and will always provide assistance to them, as far as the law permits.”

Source location

2021-0132-Response-from-Royal-Mail-Redacted.pdf
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with suppliers to ensure they recognise their sodium nitrite obligations under the Poisons Act.

Verbatim wording from the response

“We will also continue to work with suppliers to ensure they recognise their obligations under the Poisons Act for sodium nitrite.”

Source location

2021-0132-Response-from-Home-Office-Redacted.pdf
Page 1 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain frequent direct communication with the National Confidential Inquiry into Suicide and Homicide on suicide prevention.

Verbatim wording from the response

“The use of this and other lawful, unregulated substances, and suicide kits to complete suicide is an issue that is being monitored nationally by police forces, the Home Office and the National Confidential Inquiry into Suicide and Homicide (NCISH). The MPS has direct communication with the NCISH on a frequent basis. Reducing access to ‘means’ is a key component in the prevention of suicide. Unfortunately, given the availability and accessibility of many other potentially effective methods, restricting access is likely to have limited success. Existing efforts to reduce the propensity of suicide ideation and suicidal behaviours are often preferable.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and submit a Suicide Prevention Policy Document and accompanying Toolkit through the internal policy development process.

Verbatim wording from the response

“A dedicated team is developing a Suicide Prevention Policy Document and Toolkit. The publication of this policy is a key step in developing our co-ordinated strategy to suicide prevention. The policy intends to draw together information on suicide prevention, support services, risk indicators, contacts and best practice. A draft external Suicide Prevention Policy is due to be submitted through the MPS’s internal policy development process. The policy will be accompanied by a toolkit providing easy to access guidance and advice, from signposting support services to identifying key partners.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve suicide prevention training and guidance available to all MPS officers and staff.

Verbatim wording from the response

“The MPS Suicide Prevention Team is committed to improving the training and guidance available to all officers and staff within the MPS.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an investigative standards document giving police first responders key considerations when responding to suspected suicide.

Verbatim wording from the response

“An investigative standards document, which forms part of the toolkit, is under development and is designed as an easy to follow ‘key points to consider’ document for police first responders. This will enhance knowledge and understanding across the entire MPS and build on the additional guidance that is already used by some teams where death by suicide is considered higher risk.”

Source location

2021-0132-Response-from-Metropolitan-Police-Redacted.pdf
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Post Office is a separate legal entity, so responsibility for commenting on its actions rests with the Post Office.

Verbatim wording from the response

“2. The Report refers to the Post Office. Post Office Limited is a wholly separate legal entity. The two companies were separated in 2012 and now operate independently. Therefore, RMG can make no comment on behalf of the Post Office.”

Source location

2021-0132-Response-from-Royal-Mail-Redacted.pdf
Page 1 · response
Published 4 May 2021

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026