Sally-Ann Few · Prevention of Future Deaths report

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Issued 15 Nov 2022•Mid Kent and Medway

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to prescribe the patient's established Zoromorph medication
    Part of recurring concern: Unsafe medication prescribing
  2. Failure of medical staff to document clinical decisions, discussions and advice
  3. Absence of electronic-record alerts for required medication discrepancy reviews
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionablePart of recurring concern: Failure to reliably conduct clinically required medication reviewsPart of recurring concern: Unreliable clinical safety-alert systems

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Medway NHS Foundation Trust

    Remind pharmacy staff to follow medicines recommendations through to a conscious decision to endorse or reject them.

  2. Medway NHS Foundation Trust

    Present a medicines-safety case study to Pharmacy colleagues through the Controlled Drug Local Intelligence Network to share learning.

  3. Medway NHS Foundation Trust

    Develop auditable electronic prescribing functionality that alerts doctors when pharmacists identify issues requiring review.

  4. Medway NHS Foundation Trust

    Investigate how primary-care morphine changes were recorded, communicated and reflected in the Kent Summary of Care Record.

  5. Medway NHS Foundation Trust

    Implement the Electronic Patient Record system to support patient safety.

  6. Medway NHS Foundation Trust

    Remind ENT clinicians to document daily treatment decisions and the reasons for those decisions.

  7. Medway NHS Foundation Trust

    Implement the Electronic Prescribing and Medicines Administration system to support patient safety.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prescribe the patient's established Zoromorph medication

Wider context from the report

“(2) Evidence was heard that Mrs. Few whilst an inpatient was prescribed Oromorph and not Zoromorph the drug she had been using at 20mg twice a day. The effect of which may have impacted upon her pain control but the evidence did not show she had high pain scores. A pharmacist recognised this discrepancy on 8th March and asked for this to be reviewed. No such review took place and it was difficult to see on the electronic records system that such a review needed to take place as apparently there were no highlights or flags to alert the doctors that such a review needed to take place. ”

Is this part of a recurring concern?

Yes — Unsafe medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of medical staff to document clinical decisions, discussions and advice

Wider context from the report

“(3) At the inquest it was clear that the standard of record keeping by the medical staff was poor and it was only by hearing from witnesses via statements and orally, including from her family, that the decision making around her care and plans for her management became clear, as there was very little written in the notes. In particular there was no evidence of why decisions were made, what discussions were held and what advice was given. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of electronic-record alerts for required medication discrepancy reviews

Wider context from the report

“(2) Evidence was heard that Mrs. Few whilst an inpatient was prescribed Oromorph and not Zoromorph the drug she had been using at 20mg twice a day. The effect of which may have impacted upon her pain control but the evidence did not show she had high pain scores. A pharmacist recognised this discrepancy on 8th March and asked for this to be reviewed. No such review took place and it was difficult to see on the electronic records system that such a review needed to take place as apparently there were no highlights or flags to alert the doctors that such a review needed to take place. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable; Failure to reliably conduct clinically required medication reviews; Unreliable clinical safety-alert systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the prescribing system to record discontinued Oromorph prescriptions

Wider context from the report

“(1) Evidence given at the inquest revealed that the system at the GP practice when examined by the pharmacist at the hospital did not show that the Oromorph prescription had been stopped. ”

Is this part of a recurring concern?

Yes — Inadequate recording of medication prescribing decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review identified medication discrepancies

Wider context from the report

“(2) Evidence was heard that Mrs. Few whilst an inpatient was prescribed Oromorph and not Zoromorph the drug she had been using at 20mg twice a day. The effect of which may have impacted upon her pain control but the evidence did not show she had high pain scores. A pharmacist recognised this discrepancy on 8th March and asked for this to be reviewed. No such review took place and it was difficult to see on the electronic records system that such a review needed to take place as apparently there were no highlights or flags to alert the doctors that such a review needed to take place. ”

Is this part of a recurring concern?

Yes — Failure to reliably conduct clinically required medication reviews.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind pharmacy staff to follow medicines recommendations through to a conscious decision to endorse or reject them.

Verbatim wording from the response

“In the interim, Pharmacy staff have been reminded that their professional responsibility does not end with a note flagging a potential medicines issue, but there is an expectation that recommendations should be followed through to a conscious decision to either endorse or reject a recommendation.”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 21 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present a medicines-safety case study to Pharmacy colleagues through the Controlled Drug Local Intelligence Network to share learning.

Verbatim wording from the response

“As a collaborative approach, the Trust Pharmacy team and ICB Medicines Optimisation teams have agreed to present the information in the form of a case study to Pharmacy colleagues at a future meeting of the Controlled Drug Local Intelligence Network (CDLIN) to share learning.”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 21 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop auditable electronic prescribing functionality that alerts doctors when pharmacists identify issues requiring review.

Verbatim wording from the response

“The EPMA system is being continuously developed and enhanced to improve patient safety, and whilst there is a section now included for Pharmacists to add notes to electronic prescriptions, the Trust is seeking to develop”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 21 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate how primary-care morphine changes were recorded, communicated and reflected in the Kent Summary of Care Record.

Verbatim wording from the response

“The Trust Pharmacy team has contacted representatives of the Kent & Medway ICB Medicines Optimisation team that cover Medway & Swale. They are currently investigating the review process by the pharmacist to understand how the dose and product changes made were recorded and communicated to the GP practice. They are also investigating why these changes did not appear in the Kent Summary of Care Record.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 21 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Electronic Patient Record system to support patient safety.

Verbatim wording from the response

“The Trust implemented an Electronic Patient Record (EPR) system in November 2021 and an Electronic Prescribing & Medicines Administration (EPMA) system in September 2022.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 21 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind ENT clinicians to document daily treatment decisions and the reasons for those decisions.

Verbatim wording from the response

“Sally-Ann Few (Sally-Ann Bester) was seen by either a consultant or another senior ENT doctor on a daily basis during her inpatient stay as part of the daily ward rounds. The daily decisions taken regarding treatment of her airway condition were documented. The reasons for the decisions were clear to the treating team, but may be less clear to clinicians and others who were not team members and the ENT clinicians have been reminded of the need to both continue to document decisions on the daily ward round and additionally document the reasons why the decisions were made. The electronic discharge summary completed on 11th March 2022 did explain the decision making process and the options that had been discussed.”

Source location

Response from Medway NHS Foundation Trust
Page 3 · response
Published 21 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Electronic Prescribing and Medicines Administration system to support patient safety.

Verbatim wording from the response

“The Trust implemented an Electronic Patient Record (EPR) system in November 2021 and an Electronic Prescribing & Medicines Administration (EPMA) system in September 2022.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 21 November 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026