PFD report

Stephen Ian William Tidey · Prevention of Future Deaths report

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Issued 8 May 2018•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to record the basis for reduced risk-of-self-harm assessments
    Part of recurring concern: Failure to reliably document the rationale for consequential decisionsPart of recurring concern: Unreliable assessment of suicide and self-harm riskPart of recurring concern: Unreliable recording of suicide-risk information
  2. Lack of safeguards to ensure MASH referrals are followed up by the appropriate Community Mental Health Team
    Part of recurring concern: Unreliable mental health referral pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Implement a standardised log across community mental health teams for recording received SCARF forms and resulting actions.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.
  2. Action

    Establish a high-risk SCARF checking process requiring MASH practitioners to telephone relevant community mental health teams about receipt and urgent action.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 July 2018.
  3. Action

    Triage SCARF referrals by checking factual content, risks, vulnerabilities, warnings, previous referrals and escalation needs, with risk ratings adjusted and justified where necessary.

    Stated by Surrey PoliceStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    A phone call for every SCARF form was not considered workable because of the volume of forms received and processed.

    Stated by Surrey and Borders Partnership NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record the basis for reduced risk-of-self-harm assessments

Wider context from the report

“He was assessed by a member of the Criminal Liaison and Diversion Service (CLDS) on the same day and was initially assessed by them as being at risk of self-harm. The member of the CLDS subsequently telephoned the Home Treatment Team to discuss referring him to the service. Mr Tidey was then re-assessed by the same member of the CLDS who stated he appeared calmer and was no immediate risk to himself. No notes were recorded on the Police or Mental Health Service computer system to record how this assessment of reduced risk of self-harm had been reached. ”

Is this part of a recurring concern?

Yes — Failure to reliably document the rationale for consequential decisions; Unreliable assessment of suicide and self-harm risk; Unreliable recording of suicide-risk information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of safeguards to ensure MASH referrals are followed up by the appropriate Community Mental Health Team

Wider context from the report

“On Friday 16th December 2016, Police were made aware that Mr Tidey had lost his job as a consequence of being charged with the offences and therefore that one of the contingent events highlighted in the MASH referral of 3.2.2016 as placing Mr Tidey at higher risk of self-harm had materialised. They therefore completed a further MASH referral form and this was emailed to the MASH hub at 15.40 and forwarded on to Waverley CMHRS at 16.41. On Monday 19th December 2016 at 11.30am, Waverley CMHRS forwarded the MASH report to Guildford CMHRS, but then emailed again at 11.36am to state they noted Waverley CMHRS should actually follow up Mr Tidey. However, for reasons, which cannot be ascertained, no further action was taken. It is not possible to ascertain who the duty worker was who received the referral by email. ████████, Community Services Manager for South West Community Mental Health Recovery Service, stated in evidence that had he received Mr Tidey’s MASH referral on 16th December 2016, he would have taken action the same day, initially via a telephone triage assessment and then via the options available of HTT referral; EDT Mental Health Act Assessment, crisis planning with safe havens or CMHRS non-crisis support, as appropriate. Evidence was given that there were no safeguards in place to check referrals were being acted upon, and that this remains the case. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a standardised log across community mental health teams for recording received SCARF forms and resulting actions.

Verbatim wording from the response

“2. Since Mr Tidey’s death, we have already implemented a standardised log across all of our Community Mental Health Recovery Service (CMHRS) teams, which must be used to record all of the 39/24 forms (now referred to as Single Combined Assessment of Risk Form (SCARF)) that are received by the CMHRS. The log must record the date the SCARF is received, the name to whom the SCARF relates and what action has been taken in response. I have received assurances that these logs are now being completed by the CMHRS teams.”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 1 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a high-risk SCARF checking process requiring MASH practitioners to telephone relevant community mental health teams about receipt and urgent action.

Verbatim wording from the response

“3. However, we have also devised a new checking system between the MASH and the CMHRS teams. In the future, when the Trust’s practitioner within the MASH receives a SCARF form which indicates a high risk to an individual and which the practitioner considers requires urgent action by the CMHRS team, a phone call will be made by the MASH practitioner to the relevant CMHRS to check that the SCARF has been received and to notify the CMHRS that action is required urgently.”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 1 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Triage SCARF referrals by checking factual content, risks, vulnerabilities, warnings, previous referrals and escalation needs, with risk ratings adjusted and justified where necessary.

Verbatim wording from the response

“Police Officers submit a risk assessment form called a Single Combined Assessment of Risk Form (SCARF) to the Police MASH where it is triaged.”

Source location

2018-0140-Response-by-Surrey-Police
Page 1 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A phone call for every SCARF form was not considered workable because of the volume of forms received and processed.

Verbatim wording from the response

“We discussed whether a phone call could be made by the Trust’s MASH practitioner to the CMHRS every time a SCARF form is sent from the MASH to the CMHRS, however due to the volume of SCARF forms received and processed this was not considered to be a workable solution.”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 1 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

SABP and Adult Social Care are responsible for responding on whether Community Mental Health Teams follow up MASH referrals.

Verbatim wording from the response

“Once a referral is made from Surrey Police to a partner agency via the MASH there is no current means for Surrey Police to ensure it is being acted upon and this would be outside of the existing agreement between Surrey Police and Surrey County Council. A partners response to a referral is not monitored by Surrey Police and unfortunately we are unable to respond in detail to this question. Surrey Police therefore respectfully request that this question is passed onto the SABP and Adult Social Care for their response.”

Source location

2018-0140-Response-by-Surrey-Police
Page 2 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensuring partner agencies act on MASH referrals falls outside the existing Surrey Police and Surrey County Council agreement.

Verbatim wording from the response

“Once a referral is made from Surrey Police to a partner agency via the MASH there is no current means for Surrey Police to ensure it is being acted upon and this would be outside of the existing agreement between Surrey Police and Surrey County Council. A partners response to a referral is not monitored by Surrey Police and unfortunately we are unable to respond in detail to this question. Surrey Police therefore respectfully request that this question is passed onto the SABP and Adult Social Care for their response.”

Source location

2018-0140-Response-by-Surrey-Police
Page 2 · response
Published 1 July 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Introduce a 24-hour, seven-day Single Point of Access for advice and discussion of mental health concerns.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 1 July 2018.
  2. 2

    Notify Surrey Police of MASH operating hours and direct urgent out-of-hours concerns to appropriate emergency, crisis or Safe Haven services.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.
  3. 3

    Meet with safeguarding colleagues to discuss the case and identify learning.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.
  4. 4

    Set up an automated MASH email reply explaining operating hours and available out-of-hours advice and assistance.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.
  5. 5

    Share triaged SCARF referrals electronically with relevant partner agencies and record triage, sharing and staff actions for audit and statistical purposes.

    Stated by Surrey PoliceStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.
  6. 6

    Operate the Police MASH seven days a week with daily backlog risk assessment during its stated operating hours.

    Stated by Surrey PoliceStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.
  7. 7

    Enable officers to refer high-risk situations directly to the Emergency Duty Team outside normal working hours by telephone, followed by a detailed SCARF referral.

    Stated by Surrey PoliceStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.
  8. 8

    Assign Police MASH risk levels with defined response times and prioritise high-risk referrals received outside business hours at the next working day.

    Stated by Surrey PoliceStated completedThe respondent said that this action was complete when they made their response on 1 July 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Urgent concerns outside MASH hours should be directed to the Emergency Duty Team or out-of-hours mental health services rather than MASH.

    Stated by Surrey and Borders Partnership NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a 24-hour, seven-day Single Point of Access for advice and discussion of mental health concerns.

Verbatim wording from the response

“6. The Trust will soon be introducing a Single Point of Access (SPA), which will be phased in from October 2018. The SPA will operate 24 hours a day, 7 days per week and will be contactable for advice or to discuss concerns about a person who has a mental health need. We have advised Surrey Police that they will, in due course, be able to contact the SPA if they need to obtain any urgent, out of hours advice.”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 2 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Notify Surrey Police of MASH operating hours and direct urgent out-of-hours concerns to appropriate emergency, crisis or Safe Haven services.

Verbatim wording from the response

“4. It should be borne in mind that the MASH was originally designed as an initial point of contact for reporting concerns about the safety of children, young people and adults. It is not a crisis response service, and that is reflected in the MASH’s operational hours (Monday – Friday, 9am – 5pm). We have therefore written to Surrey Police, who complete the SCARF forms, to remind them of the purpose of the MASH and to reiterate its operational hours. We have advised Surrey Police that, should they become aware of an urgent concern about the safety of a”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 1 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet with safeguarding colleagues to discuss the case and identify learning.

Verbatim wording from the response

“1. We have met with our Multi-Agency Safeguarding Hub (MASH) colleagues from Surrey County Council to discuss this case and the learning that can be taken from it.”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 1 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set up an automated MASH email reply explaining operating hours and available out-of-hours advice and assistance.

Verbatim wording from the response

“5. We have set up an automated email reply, which is sent from the Mental Health/Drug & Alcohol inbox within the MASH. This automated email details the MASH’s operational hours and advises of the out of hours services that are available. The automated email is sent in response to any email that is received outside of the MASH’s operational hours, so that anybody sending a SCARF form to the MASH Mental Health/Drug & Alcohol inbox will be aware that the SCARF form will not be processed until the next working day, and will know where to seek urgent advice or assistance if required.”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 2 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share triaged SCARF referrals electronically with relevant partner agencies and record triage, sharing and staff actions for audit and statistical purposes.

Verbatim wording from the response

“• Check Early Help Management (Surrey County Council Children’s Services system) to confirm if child subject of referral is known/open to them. If they are currently working with the child, then the referral is shared directly with the team involved. This process is not in place for Adults so all adult referrals are sent to the MASH Adult Social Care.”

Source location

2018-0140-Response-by-Surrey-Police
Page 2 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Police MASH seven days a week with daily backlog risk assessment during its stated operating hours.

Verbatim wording from the response

“The Police MASH is in operation seven days a week (08:00 – 17:00 Monday to Friday and 08:00 – 16:00 Saturday and Sunday). There is only ever approximately one day’s worth of backlog and this is risk assessed at the start of each working day.”

Source location

2018-0140-Response-by-Surrey-Police
Page 2 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enable officers to refer high-risk situations directly to the Emergency Duty Team outside normal working hours by telephone, followed by a detailed SCARF referral.

Verbatim wording from the response

“Procedures are in place that allows Police Officers, outside of normal working hours, to refer directly to the Emergency Duty Team (EDT) when a high risk situation is identified. This can include, for example, where a child needs urgent accommodation or coordination for contact with an Approved Mental Health Practitioner (AMPH) in the case of a vulnerable adult with urgent mental health needs. These out of office hours referrals are made by the officer directly by telephone but will always be followed up with a detailed SCARF referral.”

Source location

2018-0140-Response-by-Surrey-Police
Page 3 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign Police MASH risk levels with defined response times and prioritise high-risk referrals received outside business hours at the next working day.

Verbatim wording from the response

“• Review and assign one of four Police MASH Risk level/Level of Need. These are defined as; o Red (level 4) High Risk – requiring Specialist intervention – these are dealt with within 4 working hours. o Amber (level 3) Medium Risk – requiring Targeted and Timely Intervention – dealt with within 24 working hours. o Green (level 2) Standard Risk – requiring Early Help – dealt with within 72 hours. o Blue (level 1) No/Minimal risk – Not shared – no set target as not requiring Local Authority intervention or support.”

Source location

2018-0140-Response-by-Surrey-Police
Page 2 · response
Published 1 July 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Urgent concerns outside MASH hours should be directed to the Emergency Duty Team or out-of-hours mental health services rather than MASH.

Verbatim wording from the response

“4. It should be borne in mind that the MASH was originally designed as an initial point of contact for reporting concerns about the safety of children, young people and adults. It is not a crisis response service, and that is reflected in the MASH’s operational hours (Monday – Friday, 9am – 5pm). We have therefore written to Surrey Police, who complete the SCARF forms, to remind them of the purpose of the MASH and to reiterate its operational hours. We have advised Surrey Police that, should they become aware of an urgent concern about the safety of a”

Source location

2018-0140-Response-by-Surrey-Borders-NHS-Trust
Page 1 · response
Published 1 July 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026