PFD report

Masood Hamid · Prevention of Future Deaths report

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Issued 20 Aug 2025•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Ineffective investigation of deaths of detained patients
    Part of recurring concern: Inadequate safety incident investigations
  2. Lack of coordinated planning for least-distressing patient transport
    Part of recurring concern: Unreliable risk assessment and management for patient transport
  3. Ineffective learning from deaths of detained patients
    Part of recurring concern: Failure to learn from deaths through systematic review
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Conduct ongoing knowledge-sharing visits between FCCO staff and NWAS control rooms, with designated SPOCs cascading learning.

    Stated by Greater Manchester PoliceStated in progressThe respondent said that this action was in progress when they made their response on 1 September 2025.
  2. Action

    Deliver the developed mental-health protocol briefing to all frontline officers force-wide.

    Stated by Greater Manchester PoliceStated plannedThe respondent said that this action was planned when they made their response on 1 September 2025.
  3. Action

    Introduce daily operational huddles between GMP dispatch managers and NWAS managers to improve real-time coordination.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.11

  1. Position

    Existing NWAS-GMP protocols and established communication arrangements are presented as effective for managing cooperation and transport of mental health patients.

    Stated by North West Ambulance Service NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective investigation of deaths of detained patients

Wider context from the report

“2. There was an ineffective investigation into the death of a patient who died in the care of the state whilst detained under the Mental Health Act 1983. As a result, the findings in the SWARM huddle document contradicted evidence of key witnesses. A lack of effective investigation in such cases means there is ineffective learning in order to prevent future deaths. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of coordinated planning for least-distressing patient transport

Wider context from the report

“1. There was a lack of planning or consideration between all those involved in his care as to the best time and the least distressing way in which Mr Hamid could be transported to the hospital. This in full knowledge that any move would likely cause distress to a patient with dementia and physical health issues. ”

Is this part of a recurring concern?

Yes — Unreliable risk assessment and management for patient transport.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective learning from deaths of detained patients

Wider context from the report

“2. There was an ineffective investigation into the death of a patient who died in the care of the state whilst detained under the Mental Health Act 1983. As a result, the findings in the SWARM huddle document contradicted evidence of key witnesses. A lack of effective investigation in such cases means there is ineffective learning in order to prevent future deaths. ”

Is this part of a recurring concern?

Yes — Failure to learn from deaths through systematic review.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication between police and ambulance services during transport assistance

Wider context from the report

“3. There was ineffective communication between GMP and NWAS between 21:28 hours and 23:45 which delayed the deployment of officers to assist NWAS staff with the transportation of the deceased. This delay meant a prolonged period of distress and agitation which contributed to the stress placed on the deceased. ”

Is this part of a recurring concern?

Yes — Unreliable police and ambulance coordination for patient transport assistance.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct ongoing knowledge-sharing visits between FCCO staff and NWAS control rooms, with designated SPOCs cascading learning.

Verbatim wording from the response

“• Knowledge-Sharing Visits: Since 14 July 2025, GMP FCCO staff have been visiting NWAS control rooms to foster mutual understanding and collaboration. These visits include first and second-line leaders, with designated SPOCs responsible for cascading learning across teams.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the developed mental-health protocol briefing to all frontline officers force-wide.

Verbatim wording from the response

“• Training for District Officers: A briefing item has been developed by GMP’s Prevention Branch for all frontline officers. This includes guidance on the Northwest Regional Mental Health Capacity Act Joint Protocol 2023, specifically regarding police support to NWAS in restraining or transporting patients lacking capacity and requiring emergency treatment. This will be delivered force wide imminently.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce daily operational huddles between GMP dispatch managers and NWAS managers to improve real-time coordination.

Verbatim wording from the response

“• Daily Operational Huddles: Daily briefings between GMP dispatch managers and NWAS managers have been introduced to improve real-time coordination.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure patient-specific conveyance information is shared through patient-flow and bed-management processes.

Verbatim wording from the response

“be shared more easily, as part of the regular bed management meetings, which are held every day, at three different intervals. As you know, the responsibility for conveyance when a bed is identified lies with the Local Authority, so the Trust cannot always influence decision making within this area. We will, however, ensure information sharing does take place to assist decision making which is patient centred and considerate of known needs or requirements.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review governance and decision-making around selecting and approving the learning review after the death.

Verbatim wording from the response

“At the time of Mr Hamid’s death, and when the SWARM Huddle was completed and progressed through our approval processes, some of the information that became apparent in inquest disclosure and subsequent evidence heard during the hearing was not known. As a consequence, the Executive Director of Nursing, Quality and AHP’s has commissioned a review of the governance and decision making around which type learning review was commissioned and undertaken following Mr Hamid’s sad death. This is being undertaken by the Head of Quality in our Tameside and Glossop Care Hub. This is to ensure this is considered independently of the Care Hub and Network in which the incident took place. As”

Source location

Response Pennine Care NHS Foundation Trust
Page 3 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider and decide whether to change the process for reassessing learning reviews when additional information becomes available.

Verbatim wording from the response

“It is possible that consideration of a change in process in how we assess if learning reviews are still effective in identifying learning when more information is made available, could be implemented. A decision around this will be made once we have an outcome from the review, which is expected by the end of November 2025. I would be happy to share the outcome of this review and any associated recommendations and actions that are identified once these are available.”

Source location

Response Pennine Care NHS Foundation Trust
Page 4 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request Oldham Local Authority to review its AMHP referral form to include useful conveyance information.

Verbatim wording from the response

“Our Head of Quality has also met with colleagues from Oldham Local Authority to discuss this further. She requested that the Local Authority team review their AMHP referral form so that additional useful information, particularly around conveyance, is included on the document for their consideration. Again, we are not able to enforce this, but it is hoped that this recommendation is recognised as a positive step to ensure the patient and their needs are at the centre of this process.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in the Safeguarding Adult Review and act on learning identified through it.

Verbatim wording from the response

“Since Mr Hamid’s inquest concluded, there has been a Safeguarding Adult Review commissioned by the Oldham Safeguarding Adult Partnership. Pennine Care NHS Foundation Trust will be participating in that review and will continue to fully engage with that process and act upon any learning identified as part of the review. This is ongoing at the point of sharing this letter with you.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing NWAS-GMP protocols and established communication arrangements are presented as effective for managing cooperation and transport of mental health patients.

Verbatim wording from the response

“Due to the concerns you raised regarding communication with Greater Manchester Police (“GMP”), the Trust’s Mental Health Liaison Lead contacted GMP to review this further. There is a joint protocol in place between NWAS and GMP which contains Guidance on ‘Transporting Mental Health Patients’ which governs the way our respective organisations work together. I enclose a copy of the protocol for your consideration, and within section 4.5 it outlines the roles for NWAS staff in these types of circumstances, and also the role of GMP in terms of their”

Source location

Response from North West Ambulance Service NHS Trust
Page 1 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

GMP is responsible for addressing the incorrect individual police decision not to attend and support NWAS.

Verbatim wording from the response

“Unfortunately, having liaised with GMP regarding Mr Hamid’s case, there is an acceptance that the individual Police decision to close the incident and not attend to support NWAS was incorrect on this occasion, and not in line with the agreed protocol. I understand GMP are taking action in relation to this and will be writing to you further in that regard.”

Source location

Response from North West Ambulance Service NHS Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NWAS disputes that communication was ineffective, stating communication was good and the delay resulted from an individual incorrect police decision.

Verbatim wording from the response

“Unfortunately, having liaised with GMP regarding Mr Hamid’s case, there is an acceptance that the individual Police decision to close the incident and not attend to support NWAS was incorrect on this occasion, and not in line with the agreed protocol. I understand GMP are taking action in relation to this and will be writing to you further in that regard.”

Source location

Response from North West Ambulance Service NHS Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The conveyance was appropriately planned, with patient welfare and distress considered when requesting hospital transport.

Verbatim wording from the response

“• Mr Hamid’s conveyance was appropriately planned, and patient welfare was appropriately considered by the AMHP, including giving due consideration that there had been a significant delay of 5 days in admission due to bed availability. It was, therefore not considered appropriate to leave the patient in the setting unnecessarily any longer, due to the level of reported distress, and potential risk to staff and other residents.”

Source location

Response from Oldham Council
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Council has no influence or control over the ambulance service’s operational capacity or transport timing.

Verbatim wording from the response

“• With regard to the timing of the patient transport, Oldham Council has no influence or control over the operational capacity of Northwest Ambulance Service. Patient transportation must occur at the earliest possible opportunity that suitable patient transport resource is available.”

Source location

Response from Oldham Council
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communication between GMP and NWAS occurred and was constructive, disputing the concern that communication was ineffective.

Verbatim wording from the response

“Following careful consideration of your Regulation 28 report, I provide the following formal response regarding the concerns raised. The primary issue identified relates to the alleged ineffective communication between Greater Manchester Police (GMP) and Northwest Ambulance Service (NWAS) between 21:28 and 23:45 hours on 23 December 2024, which is understood to have delayed the deployment of police officers to assist NWAS staff with the transportation of Mr Hamid.”

Source location

Response from Greater Manchester Police
Page 1 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot enforce changes to the Local Authority’s AMHP referral form, including adding information about conveyance.

Verbatim wording from the response

“Our Head of Quality has also met with colleagues from Oldham Local Authority to discuss this further. She requested that the Local Authority team review their AMHP referral form so that additional useful information, particularly around conveyance, is included on the document for their consideration. Again, we are not able to enforce this, but it is hoped that this recommendation is recognised as a positive step to ensure the patient and their needs are at the centre of this process.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing daily bed management meetings provide established mechanisms for sharing patient information to support patient-centred conveyance decisions.

Verbatim wording from the response

“The member of staff reflected on this and identified that he did not share this information directly with the Approved Mental Health Professional (AMHP) Service. They felt that in future, they would endeavour to ensure this type of personal information was shared. From a system perspective, there are robust mechanisms in place surrounding patient flow in which information like this can”

Source location

Response Pennine Care NHS Foundation Trust
Page 1 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Including additional patient information would not have changed the transfer decision because the patient presented a serious risk to others.

Verbatim wording from the response

“Following review and discussion with Oldham Local Authority, it is not believed that the inclusion of this information would have changed the decision made to transfer Mr Hamid from the care home to hospital. This was because Mr Hamid was detained under Section 2 of the Mental Health Act as he presented as a risk to other people, including residents and colleagues within the care home. Mr Hamid had presented as a risk that day to others and it was only later in the day that he had appeared to have calmed with the use of PRN medications.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Local Authority is responsible for arranging patient conveyance when a hospital bed is identified, limiting the Trust’s influence over decisions.

Verbatim wording from the response

“be shared more easily, as part of the regular bed management meetings, which are held every day, at three different intervals. As you know, the responsibility for conveyance when a bed is identified lies with the Local Authority, so the Trust cannot always influence decision making within this area. We will, however, ensure information sharing does take place to assist decision making which is patient centred and considerate of known needs or requirements.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust disputes that a further investigation was required because no evidence then linked the death to problems in its care.

Verbatim wording from the response

“Since you identified the above concern, further analysis and reflection was undertaken in the Trust’s Central Safety Summit. This was focused on the decision to undertake a SWARM Huddle, of its conclusion and closure, opposed to the commissioning of a further learning review, such as a Patient Safety Incident Investigation (PSII). As part of these discussions the Trust’s PSIRF Policy was consulted which indicates that a PSII should be undertaken for ‘Deaths of patients detained under the Mental Health Act (1983) or where the Mental Capacity Act (2005) applies, where there is reason to think that the death may be linked to problems in care.’ At the time of Mr Hamid’s death, there was nothing to show following the completion of the learning review that Mr Hamid’s death was linked to any problems in relation to the care provided to Mr Hamid from the Trust.”

Source location

Response Pennine Care NHS Foundation Trust
Page 3 · response
Published 1 September 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Complete standardised deployment and THRIVE training for district Chief Inspectors and Inspectors.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.
  2. 2

    Establish weekly strategic meetings between FCCO and NWAS senior leadership to share feedback and address concerns.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.
  3. 3

    Implement a mandatory ControlWorks action field recording victim contact and officer arrival before incident closure.

    Stated by Greater Manchester PoliceStated plannedThe respondent said that this action was planned when they made their response on 1 September 2025.
  4. 4

    Recirculate the district escalation process, requiring THRIVE rationale, dispatch-supervisor ratification and informant re-contact before closure.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.
  5. 5

    Include NWAS in weekly performance meetings to share case studies and learning.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.
  6. 6

    Conduct the FCCO review of incident demand, governance and service delivery.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.
  7. 7

    Complete Trust-wide patient-safety analysis across sixteen datasets to identify Patient Safety Incident Response Framework priorities.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.
  8. 8

    Conduct a thematic review of deterioration incidents from the previous 18 months and use its findings to set improvement actions.

    Stated by Pennine Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 September 2025.
  9. 9

    Confirm and ratify updated Patient Safety Incident Response Framework priorities, including deteriorating physical health.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 September 2025.
  10. 10

    Operate an improvement workstream on deteriorating patients and report its progress regularly to the Trust Board.

    Stated by Pennine Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 September 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Implementation of a mandatory ControlWorks action field remains pending final costing and related details from third-party suppliers.

    Stated by Greater Manchester PoliceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete standardised deployment and THRIVE training for district Chief Inspectors and Inspectors.

Verbatim wording from the response

“• FCCO Review: A Force Contact Centre Operations (FCCO) review was conducted to assess incident demand, governance, and service delivery. One key outcome will be the implementation of a mandatory action field in ControlWorks to ensure victim contact and officer arrival are recorded prior to incident closure, which is expected to be finalised soon — pending final costing and related details with third party suppliers. Standardised training on deployment and THRIVE was mandated and completed by all district Chief Inspectors and Inspectors (who cascaded the training) by 18 July 2025.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish weekly strategic meetings between FCCO and NWAS senior leadership to share feedback and address concerns.

Verbatim wording from the response

“• Weekly Strategic Meetings: Regular meetings between FCCO and NWAS Senior Leadership Teams have been established to share feedback and address concerns.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a mandatory ControlWorks action field recording victim contact and officer arrival before incident closure.

Verbatim wording from the response

“• FCCO Review: A Force Contact Centre Operations (FCCO) review was conducted to assess incident demand, governance, and service delivery. One key outcome will be the implementation of a mandatory action field in ControlWorks to ensure victim contact and officer arrival are recorded prior to incident closure, which is expected to be finalised soon — pending final costing and related details with third party suppliers. Standardised training on deployment and THRIVE was mandated and completed by all district Chief Inspectors and Inspectors (who cascaded the training) by 18 July 2025.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recirculate the district escalation process, requiring THRIVE rationale, dispatch-supervisor ratification and informant re-contact before closure.

Verbatim wording from the response

“• RCRP Escalation Process: GMP recirculated the district escalation process to reinforce supervisors’ responsibilities when reversing deployment decisions. Supervisors must record their rationale via a THRIVE assessment and seek ratification from a dispatch supervisor. Closure of incidents must include re-contacting the original informant and providing appropriate signposting.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include NWAS in weekly performance meetings to share case studies and learning.

Verbatim wording from the response

“• Performance Meetings: NWAS now participates in GMP’s weekly performance meetings to share case studies and learning.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct the FCCO review of incident demand, governance and service delivery.

Verbatim wording from the response

“• FCCO Review: A Force Contact Centre Operations (FCCO) review was conducted to assess incident demand, governance, and service delivery. One key outcome will be the implementation of a mandatory action field in ControlWorks to ensure victim contact and officer arrival are recorded prior to incident closure, which is expected to be finalised soon — pending final costing and related details with third party suppliers. Standardised training on deployment and THRIVE was mandated and completed by all district Chief Inspectors and Inspectors (who cascaded the training) by 18 July 2025.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete Trust-wide patient-safety analysis across sixteen datasets to identify Patient Safety Incident Response Framework priorities.

Verbatim wording from the response

“The Trust has also completed a trust wide patient safety data analysis using sixteen separate data sets. From this, the new updated Patient Safety Incident Response Framework (PSIRF) priorities have been identified, and these have now been confirmed and ratified. One of which is physical health – deteriorating patient. The Trust now has an improvement work stream looking at the deteriorating patient which will report to our Trust Board on a regular basis. Mr Hamid’s case is an incident that was categorised within the incident dataset as physical health – deteriorating patient.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a thematic review of deterioration incidents from the previous 18 months and use its findings to set improvement actions.

Verbatim wording from the response

“As part of this workstream a thematic review has been commissioned through the Physical Health Steering Group. All incidents with a deterioration in condition cause code over the last 18 months will be included within the thematic review. That thematic analysis will then feed through the Deteriorating Patient Best Practice Group, which in turn will feed back into the Physical Health Steering Group. Once analysis is complete, themes and trends will be identified with associated recommendations and action being set from the results to ensure that learning is captured. This will in turn inform improvement work within this area leading to a reduction in this type of patient safety incident.”

Source location

Response Pennine Care NHS Foundation Trust
Page 3 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Confirm and ratify updated Patient Safety Incident Response Framework priorities, including deteriorating physical health.

Verbatim wording from the response

“The Trust has also completed a trust wide patient safety data analysis using sixteen separate data sets. From this, the new updated Patient Safety Incident Response Framework (PSIRF) priorities have been identified, and these have now been confirmed and ratified. One of which is physical health – deteriorating patient. The Trust now has an improvement work stream looking at the deteriorating patient which will report to our Trust Board on a regular basis. Mr Hamid’s case is an incident that was categorised within the incident dataset as physical health – deteriorating patient.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate an improvement workstream on deteriorating patients and report its progress regularly to the Trust Board.

Verbatim wording from the response

“The Trust has also completed a trust wide patient safety data analysis using sixteen separate data sets. From this, the new updated Patient Safety Incident Response Framework (PSIRF) priorities have been identified, and these have now been confirmed and ratified. One of which is physical health – deteriorating patient. The Trust now has an improvement work stream looking at the deteriorating patient which will report to our Trust Board on a regular basis. Mr Hamid’s case is an incident that was categorised within the incident dataset as physical health – deteriorating patient.”

Source location

Response Pennine Care NHS Foundation Trust
Page 2 · response
Published 1 September 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implementation of a mandatory ControlWorks action field remains pending final costing and related details from third-party suppliers.

Verbatim wording from the response

“• FCCO Review: A Force Contact Centre Operations (FCCO) review was conducted to assess incident demand, governance, and service delivery. One key outcome will be the implementation of a mandatory action field in ControlWorks to ensure victim contact and officer arrival are recorded prior to incident closure, which is expected to be finalised soon — pending final costing and related details with third party suppliers. Standardised training on deployment and THRIVE was mandated and completed by all district Chief Inspectors and Inspectors (who cascaded the training) by 18 July 2025.”

Source location

Response from Greater Manchester Police
Page 2 · response
Published 1 September 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026