PFD report

Dominic Michael WHITE · Prevention of Future Deaths report

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Issued 24 May 2017•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Inadequate clinical decision-making for granting leave to detained patients at risk of absconding
    Part of recurring concern: Unsafe clinical responsibility for mental health leave and detention decisions
  2. Failure to ensure that all relevant personnel are aware of the patient’s mental health observation level
    Part of recurring concern: Unreliable multi-agency communication proceduresPart of recurring concern: Unreliable observation of patients in specialist mental health units
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Conduct five daily senior-staff situation reports and follow-up reviews covering mental health patients’ risks, observation compliance, care quality and confirmed plans.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  2. Action

    Display Emergency Department signage showing the observation process and responsible nursing and special-staff assignments.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  3. Action

    Update mental health policies and the joint observation protocol to define roles, responsibilities and decision-making case studies.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The London Borough of Islington is responsible for responding to concerns about Approved Mental Health Professional decision-making.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate clinical decision-making for granting leave to detained patients at risk of absconding

Wider context from the report

“2. The C&I approved mental health professional (AMHP) who gave Mr White permission to leave the hospital to go to McDonald’s, after the decision had been made to detain him under section 2 of the Mental Health Act, acknowledged that she should have discussed this first with a colleague. However, she remained of the view at inquest that the decision itself had been the right one. Proof of this, she explained, was the fact that Mr White did return to the hospital from this visit. Allowing leave in these circumstances was a very unusual step I am concerned at the lack of recognition, even so long after the event, that allowing a person to leave the hospital in these circumstances: - was not necessarily the right one simply because the patient returned on this occasion (he left again within half an hour and never returned); and - had the potential to lull others into a false sense of security about his risk of absconding. The trust’s root cause analysis action plan merely describes the need to have legally authorised permission to leave, without addressing any question of how to shape clinical decision making. ”

Is this part of a recurring concern?

Yes — Unsafe clinical responsibility for mental health leave and detention decisions.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that all relevant personnel are aware of the patient’s mental health observation level

Wider context from the report

“1. I heard that, following Mr White’s death, the level of (mental health) observations of a patient at the Whittington Hospital Emergency Unit is now clearly documented. However, I am not sure that there is yet a robust protocol in place to ensure that all relevant personnel (Whittington EU doctors, nurses and security officers; also visiting independent s12 doctors, BEH and C&I staff) are aware of the level. My concern arises because sometimes, when anyone can look at a record, that nobody actually does. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency communication procedures; Unreliable observation of patients in specialist mental health units.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct five daily senior-staff situation reports and follow-up reviews covering mental health patients’ risks, observation compliance, care quality and confirmed plans.

Verbatim wording from the response

“8. To ensure that the level of observations is being complied with and that the clinical decision making regarding Mental Health patients is robust Senior Whittington ED staff members (nurse in charge, site team, ED registrar or consultant) conduct a situation report 5 times per day in which the status of the department including”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 2 · response
Published 4 August 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display Emergency Department signage showing the observation process and responsible nursing and special-staff assignments.

Verbatim wording from the response

“6. As part of improving communication between organisations signage has been introduced in Whittington ED, which is prominently placed around the nurses’ station, to ensure that visiting doctors and AMHPs are aware of this process and that the name of the patient’s allocated nurse and any 1:1 or ‘special’ staff member is visible outside the patient’s cubicle (see images).”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update mental health policies and the joint observation protocol to define roles, responsibilities and decision-making case studies.

Verbatim wording from the response

“We set out below our agreed approach for ensuring that all relevant personnel are aware of a mental health patient’s level of observation. In order to address both concerns identified in the PFD, the Whittington and Camden & Islington have reviewed their mental health policies. These are being updated to ensure the roles and responsibilities are explicit and will also include case studies to assist in decision making. This will be included in Camden & Islington NHS Foundation Trust’s Mental Health Liaison Operational Policy and the Whittington Health NHS policy for mental health patients in the Emergency Department which is currently being updated.”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The London Borough of Islington is responsible for responding to concerns about Approved Mental Health Professional decision-making.

Verbatim wording from the response

“The second matter concerns the decision making of the Approved Mental Health Professional. The AMHP is employed by the London Borough of Islington. When AMHPs are carrying out their duties, they act on behalf of the Local Authority. The London Borough of Islington will therefore provide you with a separate response to this issue.”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 1 · response
Published 4 August 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Complete a deep-dive review of mental health care at Whittington Health and in the local area.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  2. 2

    Train all Emergency Department Assistants in mental health communication, difficult-situation management and Level 3 Breakaway techniques.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  3. 3

    Undertake a joint audit of patients presenting to the Emergency Department with mental health issues.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.
  4. 4

    Conduct an independent review of the cluster of serious mental-health-related incidents.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.
  5. 5

    Develop an improvement plan based on the Emergency Care Improvement Programme’s deep-dive findings.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.
  6. 6

    Increase staffing by adding an Emergency Department Assistant to each shift to support mental health patients and provide one-to-one observation when required.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  7. 7

    Hold a joint learning event for staff from the three organisations on joint working and incident learning.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  8. 8

    Arrange a training session bringing the Islington AMHP team and Emergency Department staff together to learn from each other.

    Stated by North London NHS Foundation Trust and Whittington Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a deep-dive review of mental health care at Whittington Health and in the local area.

Verbatim wording from the response

“10. The Emergency Care Improvement Programme has conducted a ‘deep dive’ into mental health care of patients presenting with mental health concerns at Whittington Health and in the local area. The results of this review will enable development of a plan for improvements in this area and how to support the trust(s) to achieve these improvements”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all Emergency Department Assistants in mental health communication, difficult-situation management and Level 3 Breakaway techniques.

Verbatim wording from the response

“7. To support patients in ED staffing levels have been increased to allow for an additional ED Assistant on each shift to provide support and 1:1 for mental health patients if required. All ED Assistants have been provided with additional training in mental health including communication skills, how to manage a difficult situation and Level 3 Breakaway training.”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a joint audit of patients presenting to the Emergency Department with mental health issues.

Verbatim wording from the response

“11. In addition as part of the Emergency Care Improvement Programme a joint audit of a number of patients presenting to ED with mental health issues will be undertaken. Further improvements will be made in line with recommendations resulting from the deep dive.”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an independent review of the cluster of serious mental-health-related incidents.

Verbatim wording from the response

“12. Whittington Health has commissioned an independent review of the cluster of serious incidents relating to mental health, which will commence in July 2017.”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an improvement plan based on the Emergency Care Improvement Programme’s deep-dive findings.

Verbatim wording from the response

“10. The Emergency Care Improvement Programme has conducted a ‘deep dive’ into mental health care of patients presenting with mental health concerns at Whittington Health and in the local area. The results of this review will enable development of a plan for improvements in this area and how to support the trust(s) to achieve these improvements”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase staffing by adding an Emergency Department Assistant to each shift to support mental health patients and provide one-to-one observation when required.

Verbatim wording from the response

“7. To support patients in ED staffing levels have been increased to allow for an additional ED Assistant on each shift to provide support and 1:1 for mental health patients if required. All ED Assistants have been provided with additional training in mental health including communication skills, how to manage a difficult situation and Level 3 Breakaway training.”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a joint learning event for staff from the three organisations on joint working and incident learning.

Verbatim wording from the response

“In addition to the actions taken as part of the response to the prevention of future deaths report the following actions have also been undertaken:”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange a training session bringing the Islington AMHP team and Emergency Department staff together to learn from each other.

Verbatim wording from the response

“9. A learning event based around this incident took place on the 15th June 2017 with 43 attendees from all three organisations. Discussions were held around joint working and staff members wrote personal pledges which were shared with the family. As a result of this, the Islington AHMP team has been invited to attend Whittington ED for a training session with ED staff so both teams can learn from each other.”

Source location

2017-0177-Response-by-Whittington-Hospital-NHS2-Trust
Page 3 · response
Published 4 August 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026