PFD report

Stephen Weatherley · Prevention of Future Deaths report

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Issued 25 Aug 2023•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Absence of written guidance for suspected drug swallow assessment, referral and monitoring
    Part of recurring concern: Unreliable police safety response to suspected drug swallowing by detainees
  2. Inadequate MOJ oversight and monitoring of recording and retention of data
  3. Failure to maintain and retain complete contemporaneous records and documents
    Part of recurring concern: Failure to retain safety-critical source records and evidence
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Complete an independent audit of document retention in death-in-custody cases.

    Stated by Thameside PrisonStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  2. Action

    Implement written security guidance governing body-scanner use and recording of scans.

    Stated by Thameside PrisonStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  3. Action

    Establish and maintain MS Teams folders to retain death-in-custody information and provide required documents.

    Stated by Thameside PrisonStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Existing contractual monitoring, record-retention requirements and death-in-custody plans provide sufficient oversight of records and data retention.

    Stated by HM Prison and Probation ServiceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of written guidance for suspected drug swallow assessment, referral and monitoring

Wider context from the report

“Absence of a written policy at HMP Thameside if there is a suspected drug swallow. 15. In 2018, there was no written policy as to what should occur where there may have been a drugs swallow but it had not been seen immediately by staff or on CCTV. That remains the case. 16. In SW’s case, the body scanner had not been installed in 2018 and following a search of SW and review of the CCTV he was returned to the wing (and not taken CSU or healthcare). The jury found that there was insufficient investigation after the visit and a lack of implementation of precautionary measures. 17. I was informed by HMP Thameside on 12th June 2023, that in a similar situation the prisoner would now be scanned using the body scanner. If the prisoner had concealed an item in a bodily orifice he would be taken to CSU. If he had swallowed an item, he would be taken to Healthcare. I was told this is standard practice but is not written down. Further, if a prisoner refused a scan, he would be taken to CSU. The management of the prisoner in CSU would be the subject of an algorithm deployed by Healthcare, which then produced guidance as to monitoring. There would be liaison between Healthcare and CSU to ensure the prisoner was appropriately monitored. 18. At present the system relies upon good communications/decision making between healthcare and discipline staff and individual judgement. 19. I remain concerned as to the absence of written guidance for officers and the risk that if they are not aware of the above “informal” guidance, a prisoner may not be taken to the correct location (CSU or Healthcare) and/or there may not be appropriate monitoring. I appreciate that each situation is fact specific and drafting written guidance may be difficult. ”

Is this part of a recurring concern?

Yes — Unreliable police safety response to suspected drug swallowing by detainees.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate MOJ oversight and monitoring of recording and retention of data

Wider context from the report

“Data recording and retention in HMP Thameside/oversight by MOJ 1. Key documents around decision making by Serco officers in respect of open/closed visits for SW were lost. 2. Record keeping of key events on 23rd and 24th February 2018 was not properly completed by Serco officers on the central system for recording, operated by the MOJ (“PNOMIS”). 3. There were only 3 entries on SW’s PNOMIS record in the 5 months he was at HMP Thameside. 4. The PPO investigator encountered delays in obtaining documents, unclear and incomplete records from HMP Thameside. The decision making around closed visits/reviews was requested by the PPO in September 2018 and had not been provided at the time the PPO report in April 2019, which pre-dated the electronic migration of data in October 2020 (see below). 5. Solicitors representing HMP Thameside informed me on 30 March 2023 that the prison was unable to adduce the 2018 versions of the local standard operating procedures in place at the time of SW’s death (i.e re visits procedures) due to a large IT migration which took place around 18 months prior (October 2020), which resulted in the loss of some historical data saved on their systems. 6. I subsequently requested the underlying decision making around closed visits/review (as I had the PPO before me) and was informed that these documents were no longer available, also lost in the electronic migration. 7. I was then informed (during the Inquest), that material may have been lost due to officers storing it on local desktop computers and not uploading it to the main system. 8. Having expressed concerns about record-keeping and data retention, I heard PFD evidence on 12th June 2023 about a limited internal audit of PNOMIS which revealed concerns over 15% of the records reviewed. I heard evidence that contract managers oversee the contract between the MOJ and Serco, reporting monthly on contract delivery indicators. They do not conduct specific checks on PNOMIS record keeping/audits of the same. 9. I also heard evidence on 12th June 2023 that there remain two systems for record keeping, the Serco system, CMS and the national MOJ system, PNOMIS. CMS requires a layer of officer input (uploading and/or printing off) to ensure retention and distribution. A notice to staff dated 23rd June 2023 reminded them to upload material to CMS. 10. A witness statement from the director of HMP Thameside dated 26th June 2023 further explained the contractual relationship between the MOJ and Serco including the 28 contract delivery indicators. There is also a contractual requirement to ensure compliance with Prison Service Instructions (PSIs) which include PSI 04/2018 which relates to records, information management and retention policy. 11. In this witness statement, the director stated that he had instructed the Serco Assurance Team (independent of the prison team) to conduct a widespread audit of the PNOMIS and Death in Custody files, which will be completed by September 2023. Whilst I am reassured that an independent audit is being conducted, the results are not currently available. SW died in 2018 and the audit was not initiated until June 2023. 12. I accept that there have been improvements. However, given the extent and impact of the deficiencies outlined above, I remain concerned as to whether systems (for both record keeping and retention) have improved sufficiently since 2018. 13. I am also concerned as to the level of oversight and monitoring by the MOJ (having subcontracted to Serco) of recording and retention of data, given that key data was lost, key records were not maintained and the PPO was not provided with documents requested. 14. If key documents are not available/incidents are not recorded contemporaneously, then the PPO and the Inquest process is frustrated. It is more difficult to identify deficiencies and prevent future deaths. Further, if communications are not recorded, there is a risk that relevant factors are not considered when officers are making potentially life-impacting decisions. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain and retain complete contemporaneous records and documents

Wider context from the report

“Data recording and retention in HMP Thameside/oversight by MOJ 1. Key documents around decision making by Serco officers in respect of open/closed visits for SW were lost. 2. Record keeping of key events on 23rd and 24th February 2018 was not properly completed by Serco officers on the central system for recording, operated by the MOJ (“PNOMIS”). 3. There were only 3 entries on SW’s PNOMIS record in the 5 months he was at HMP Thameside. 4. The PPO investigator encountered delays in obtaining documents, unclear and incomplete records from HMP Thameside. The decision making around closed visits/reviews was requested by the PPO in September 2018 and had not been provided at the time the PPO report in April 2019, which pre-dated the electronic migration of data in October 2020 (see below). 5. Solicitors representing HMP Thameside informed me on 30 March 2023 that the prison was unable to adduce the 2018 versions of the local standard operating procedures in place at the time of SW’s death (i.e re visits procedures) due to a large IT migration which took place around 18 months prior (October 2020), which resulted in the loss of some historical data saved on their systems. 6. I subsequently requested the underlying decision making around closed visits/review (as I had the PPO before me) and was informed that these documents were no longer available, also lost in the electronic migration. 7. I was then informed (during the Inquest), that material may have been lost due to officers storing it on local desktop computers and not uploading it to the main system. 8. Having expressed concerns about record-keeping and data retention, I heard PFD evidence on 12th June 2023 about a limited internal audit of PNOMIS which revealed concerns over 15% of the records reviewed. I heard evidence that contract managers oversee the contract between the MOJ and Serco, reporting monthly on contract delivery indicators. They do not conduct specific checks on PNOMIS record keeping/audits of the same. 9. I also heard evidence on 12th June 2023 that there remain two systems for record keeping, the Serco system, CMS and the national MOJ system, PNOMIS. CMS requires a layer of officer input (uploading and/or printing off) to ensure retention and distribution. A notice to staff dated 23rd June 2023 reminded them to upload material to CMS. 10. A witness statement from the director of HMP Thameside dated 26th June 2023 further explained the contractual relationship between the MOJ and Serco including the 28 contract delivery indicators. There is also a contractual requirement to ensure compliance with Prison Service Instructions (PSIs) which include PSI 04/2018 which relates to records, information management and retention policy. 11. In this witness statement, the director stated that he had instructed the Serco Assurance Team (independent of the prison team) to conduct a widespread audit of the PNOMIS and Death in Custody files, which will be completed by September 2023. Whilst I am reassured that an independent audit is being conducted, the results are not currently available. SW died in 2018 and the audit was not initiated until June 2023. 12. I accept that there have been improvements. However, given the extent and impact of the deficiencies outlined above, I remain concerned as to whether systems (for both record keeping and retention) have improved sufficiently since 2018. 13. I am also concerned as to the level of oversight and monitoring by the MOJ (having subcontracted to Serco) of recording and retention of data, given that key data was lost, key records were not maintained and the PPO was not provided with documents requested. 14. If key documents are not available/incidents are not recorded contemporaneously, then the PPO and the Inquest process is frustrated. It is more difficult to identify deficiencies and prevent future deaths. Further, if communications are not recorded, there is a risk that relevant factors are not considered when officers are making potentially life-impacting decisions. ”

Is this part of a recurring concern?

Yes — Failure to retain safety-critical source records and evidence.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete an independent audit of document retention in death-in-custody cases.

Verbatim wording from the response

“It was indicated by me that I attend a Quarterly Contract Review Meeting with the MOJ controllers and we discuss findings from the PPO investigations. Nonetheless, an independent audit of the retention of documents on the DIC cases was instructed from the Assurance Team (part of the Serco Enterprise Risk Management team) and reporting to UK&I General Counsel of Serco. It was confirmed that this is independent to the Prison and arrangements for this are underway, with an expected completion date of September 2023. The difficulty with the case of SW was that it had been delayed for a number of years (to some extent due to the criminal liability for SW's visitors) so the management of the DIC's had long since improved and the Prison had no cause for concern in relation to the DIC information retention since my appointment three years ago.”

Source location

Response from Serco
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement written security guidance governing body-scanner use and recording of scans.

Verbatim wording from the response

“In terms of Concern Two, there is a written Serco Custodial Security Strategy ("SCSS") dated July 2021 which outlines when a prisoner can be put through the bodyscanner and it incorporates the national policy 'Use of X-ray Body Scanners (Adult Male Prisons)' dated 18 May 2022 and reissued 3 October 2022¹ which states:”

Source location

Response from Serco
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and maintain MS Teams folders to retain death-in-custody information and provide required documents.

Verbatim wording from the response

“Firstly, in relation to data retention following a Death in Custody ("DIC"), Assistant Director ("AD") ████████ provided evidence at the Inquest that he now has autonomy of this process and that there is now a system in place whereby he has set up MS Teams folders which contain all the relevant information, in accordance national PSI's. ████████ was candid in accepting that he could not explain why documents weren't provided to the Prison and Probation Ombudsman ("PPO") back in 2018 (before he was in post) as the relevant staff members were no longer employed by Serco. However in any circumstance since, he has personally provided the PPO with the information required to further their investigations.”

Source location

Response from Serco
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an independent review of a wider selection of PNOMIS files.

Verbatim wording from the response

“A small audit was completed by ████████ in short order to assist you with your concerns before 12 June 2023. However, as provided in my statement dated 26 June 2023, the Prison have instructed the same Serco independent audit team to conduct an independent review of a wider selection of PNOMIS files. Again, arrangement are in place to have this completed by September 2023 and we understand that our legal team, DWF LLP, offered to share the results of the same with you on our behalf. It is understood that this offer was made in email correspondence on 05 July 2023.”

Source location

Response from Serco
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the inquest and report learning to prison senior management, advising relocation to healthcare where suspected swallowing lacks a positive scan.

Verbatim wording from the response

“We can confirm that we will be sharing the learnings of this Inquest and indeed the contents of the Report with the senior management team within the Prison and preface with advice that where there is a suspected 'swallow' and absence of a positive bodyscanner result, they should re-locate to healthcare.”

Source location

Response from Serco
Page 5 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing contractual monitoring, record-retention requirements and death-in-custody plans provide sufficient oversight of records and data retention.

Verbatim wording from the response

“I can confirm that I have received a copy of the response from the Director at HMP Thameside which sets out the policies that the prison must adhere to and the contract requirements. To further assist, I can confirm that the contract has several delivery indicators which measure the performance of all aspects of custodial delivery. The prison’s performance is reviewed each month and during quarterly contract reviews. All aspects of the custodial contract are monitored through provider submissions and compliance testing. Each month the provider, Serco, submit evidence that they have complied with all contract delivery indicators (CDIs) and compliance tests are carried out on a monthly basis to test different aspects of the contract which are scored on a RAG (red, amber, green) rating scale for monitoring and improvement purposes.”

Source location

Response from HM Prison and Probation Service
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issues beyond the inspection process fall outside the inspectorate’s remit, which is distinct from the prison service’s role.

Verbatim wording from the response

“In response, it is important that I outline that the purpose of HM Inspectorate of Prisons is to ensure the regular independent inspection of places of detention, report on conditions and treatment and highlight concerns to the relevant authorities with the aim of improving outcomes for those detained. As such our remit is distinct from the role of HM Prison and Probation Service and so my response can only address issues related to the inspection process.”

Source location

Response from HM Inspectorate of Prisons
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing MS Teams, SharePoint, PNOMIS, QA audits and management safeguards are considered sufficient for retaining and recording death-in-custody information.

Verbatim wording from the response

“Firstly, in relation to data retention following a Death in Custody ("DIC"), Assistant Director ("AD") ████████ provided evidence at the Inquest that he now has autonomy of this process and that there is now a system in place whereby he has set up MS Teams folders which contain all the relevant information, in accordance national PSI's. ████████ was candid in accepting that he could not explain why documents weren't provided to the Prison and Probation Ombudsman ("PPO") back in 2018 (before he was in post) as the relevant staff members were no longer employed by Serco. However in any circumstance since, he has personally provided the PPO with the information required to further their investigations.”

Source location

Response from Serco
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing SCSS and national policy provide written guidance for body scanning, suspected swallowing, refusal, monitoring and healthcare involvement.

Verbatim wording from the response

“In terms of Concern Two, there is a written Serco Custodial Security Strategy ("SCSS") dated July 2021 which outlines when a prisoner can be put through the bodyscanner and it incorporates the national policy 'Use of X-ray Body Scanners (Adult Male Prisons)' dated 18 May 2022 and reissued 3 October 2022¹ which states:”

Source location

Response from Serco
Page 3 · response
Published 28 July 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Incorporate the information provided into the risk assessment for HMP Thameside.

    Stated by His Majesty’s Inspectorate of Prisons (HMI PrisonsStated plannedThe respondent said that this action was planned when they made their response on 28 July 2023.
  2. 2

    Implement a highly skilled senior team to support earlier interventions.

    Stated by Thameside PrisonStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  3. 3

    Introduce body scanners to identify concealed items and support earlier intervention.

    Stated by Thameside PrisonStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  4. 4

    Develop security strategies and increase trained intelligence-analyst capacity.

    Stated by Thameside PrisonStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate the information provided into the risk assessment for HMP Thameside.

Verbatim wording from the response

“We inspect adult prisons for men at least once every 5 years and often more frequently. As part of our preparation for each inspection we liaise closely with the Prisons and Probation Ombudsman, and have in place arrangements to share information. Nearly all of our inspections are unannounced and based on an on-going risk assessment. The information you have been able to provide us will, of course, feature significantly in our assessment of risk at HMP Thameside.”

Source location

Response from HM Inspectorate of Prisons
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a highly skilled senior team to support earlier interventions.

Verbatim wording from the response

“However, with the introduction of the bodyscanner, the development of security strategies (including more trained intelligence analysts) and the implementation of a highly skilled senior team, we are confident that the Prison is far more able than in 2018 to identify the need for earlier interventions in such tragic circumstances.”

Source location

Response from Serco
Page 5 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce body scanners to identify concealed items and support earlier intervention.

Verbatim wording from the response

“However, with the introduction of the bodyscanner, the development of security strategies (including more trained intelligence analysts) and the implementation of a highly skilled senior team, we are confident that the Prison is far more able than in 2018 to identify the need for earlier interventions in such tragic circumstances.”

Source location

Response from Serco
Page 5 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop security strategies and increase trained intelligence-analyst capacity.

Verbatim wording from the response

“However, with the introduction of the bodyscanner, the development of security strategies (including more trained intelligence analysts) and the implementation of a highly skilled senior team, we are confident that the Prison is far more able than in 2018 to identify the need for earlier interventions in such tragic circumstances.”

Source location

Response from Serco
Page 5 · response
Published 28 July 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026