Report evidence summary
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of a process to inform families about care home concerns and improvement plans
Wider context from the report “4. The inquest was told that there was no process to let a family know of concerns that agencies had about a care home or that it was subject to an improvement plan . This meant that families were being left to make decisions about where to place family members unaware of the actual situation and concerns.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of CQC participation in multi-agency care home oversight meetings
Wider context from the report “3. The inquest was told that the Local Authority regularly held MAC meetings to look at care home issues from a multi-agency perspective. The CQC was invited but rarely attended the meetings . As a consequence, the flow of information to the CQC was reduced .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Delays in ambulance handover to the emergency department
Wider context from the report “5. The evidence given to the inquest indicated significant delays in the handover from the ambulance to the ED team . This was due to pressure on the ED but meant that ambulances were tied up for longer than necessary and then had a knock-on impact on the ability of the ambulance service to respond to calls. The inquest was told that TGH had made efforts to improve the turnaround time, and it was currently at just an average time of 23.22 minutes. There was further evidence that TGH were not unusual amongst hospitals in the Northwest with the turnaround time at other hospitals running at over 1 hour.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Delays in providing antibiotics in accordance with sepsis needs during high emergency-department demand
Wider context from the report “6. The Emergency Department at TGH was extremely busy on the day Mr Lyon arrived which was not unusual. The sheer volume of patients who were seriously ill meant that there was a delay in him being given antibiotics in accordance with his need . The Trust had taken steps to address this, but it was accepted that where there was a significant demand on an ED compliance with the national sepsis guidance was far more difficult to achieve .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of agency staff to communicate effectively in English with residents and colleagues
Wider context from the report “2. The home relied on agency staff who the inquest was told struggled to have sufficient grasp of the English language to understand instructions given and to communicate with residents .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of suitable non-acute or community provision for medically optimised patients
Wider context from the report “7. The inquest was told that the build-up of patients and levels of demand in the ED at TGH were not unusual and continued. As an illustration of the ongoing nature of the demand in recent months one patient has waited in ED for 3 days for a bed. The delay in transfer was due to an ongoing demand for beds and delayed discharges of patients medically optimised but with no suitable non acute/community provision being available .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of sufficient management capacity in the care home
Wider context from the report “1. The care home in question was recognised as having too few managers for it to be effectively managed but was allowed to continue to operate and was seeking to expand
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Insufficient emergency-department bed capacity causing delays in patient transfer
Wider context from the report “7. The inquest was told that the build-up of patients and levels of demand in the ED at TGH were not unusual and continued. As an illustration of the ongoing nature of the demand in recent months one patient has waited in ED for 3 days for a bed. The delay in transfer was due to an ongoing demand for beds and delayed discharges of patients medically optimised but with no suitable non acute/community provision being available.
” Open source report
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Highlight patient-flow and delayed-discharge issues in the published State of Care report.
Verbatim wording from the response “care for all patients. This includes the link between delayed hospital discharges and availability of home-based care and care home beds, which is acutely apparent. We highlighted these issues in our State of Care report published 25 October 2024 and will continue to comment on progress and lack thereof, in our future reports.”
Source location Response from CQC Page 7 · response Published 16 April 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor urgent and emergency service performance through Trust engagement and available data.
Verbatim wording from the response “Resourcing of the ED service and others across the country is a known risk and is subject to ongoing monitoring through engagement with the Trust and available data. Waiting times and other national targets receive close monitoring. CQC carry out inspections of urgent and emergency services in those trusts that are performing poorly in line with national ED targets. In comparison to other Manchester trusts and similar trusts in the Northwest, Tameside and Glossop Integrated Care NHS Foundation Trust has not flagged as one of the poorest performers in relation to ambulance waits outside the department and waiting times within the department. Performance data is always discussed in engagement with the Trust.”
Source location Response from CQC Page 6 · response Published 16 April 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Operate the Single Assessment Framework across sectors, service types and levels.
Verbatim wording from the response “On 6 February 2024 Operations Network North went live with our new Single Assessment Framework. This approach covers all sectors, service types and levels and the five key questions have stayed central to this approach. However, the previous key lines of enquiry (KLOEs) and prompts have been replaced with new ‘quality statements’. The quality statements are described as ‘we statements’ as they have been written from a provider’s perspective to help them understand what we expect of them. They draw on previous work developed with Think Local Act Personal (TLAP), National Voices and the Coalition for Collaborative Care on Making it Real. They set clear expectations of providers, based on people’s experiences and the standards of care they expect.”
Source location Response from CQC Page 2 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Attend multi-agency meetings when concerns about care homes arise.
Verbatim wording from the response “CQC are surprised that this is the view of the Local Authority, as we have regular meetings with both the commissioners and the quality team and will always attend MAC meetings where there are concerns.”
Source location Response from CQC Page 5 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Seek evidence that providers using agency staff have verified their training, skills and command of English.
Verbatim wording from the response “Where CQC identify that agency staff are being employed, we will seek evidence that the registered provider has carried out due diligence to be satisfied that the staff have been suitably trained and have the requisite skills, including command of English. Where we find this is not the case, we will raise this with the provider and this may constitute a breach of the regulation, with associated regulatory action.”
Source location Response from CQC Page 4 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Inspect urgent and emergency services in trusts performing poorly against national emergency-department targets.
Verbatim wording from the response “Resourcing of the ED service and others across the country is a known risk and is subject to ongoing monitoring through engagement with the Trust and available data. Waiting times and other national targets receive close monitoring. CQC carry out inspections of urgent and emergency services in those trusts that are performing poorly in line with national ED targets. In comparison to other Manchester trusts and similar trusts in the Northwest, Tameside and Glossop Integrated Care NHS Foundation Trust has not flagged as one of the poorest performers in relation to ambulance waits outside the department and waiting times within the department. Performance data is always discussed in engagement with the Trust.”
Source location Response from CQC Page 6 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish a 10-Year Health Plan setting out reforms to shift care toward community, digital and prevention-based models.
Verbatim wording from the response “In June 2025, to accompany the additional investment in the NHS, the Government will publish its 10-Year Health Plan which will set out the radical reforms for the NHS. The health plan will focus on ensuring three big reform shifts in the way our health services deliver care. First, from ‘hospital to community’ to bring care closer to where people live. Second, from ‘analogue to digital’ with new technologies and digital approaches to modernise the NHS, and third from ‘sickness to prevention’ so people spend less time with ill-health by preventing illnesses before they happen. The reforms will support putting the NHS on a sustainable footing so it can tackle the problems of today and the future.”
Source location Response from Department of Health and Social Care Page 6 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Promote adult social care careers to jobseekers through recruitment support with the Department for Work and Pensions.
Verbatim wording from the response “The government recognises the scale of reforms needed to make sure the ASC sector has sustainable workforce growth and improve the retention of the domestic workforce. This is why we are working with the Department of Work and Pensions (DWP) to promote ASC careers to jobseekers. DWP supports employers in the ASC sector with their recruitment through a range of activities including Jobs Fairs, hosting employers in Jobcentres and promoting their vacancies. We are also introducing the first ever Fair Pay Agreement for care professionals and expanding the Care Workforce Pathway (the first-ever national career structure for ASC) which outlines a structured route for care workers to move into management roles. It helps care homes identify and nurture internal talent by showing staff how to advance from entry-level roles to registered manager positions.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish guidance for social care providers on international recruitment and assessing care workers’ English-language competence.
Verbatim wording from the response “To support providers, the department published the ‘International recruitment toolkit for social care providers’ (International recruitment toolkit - March 2024), outlining the English language requirements and steps employers should take during the recruitment process to ensure care workers have the correct level of English language competence.”
Source location Response from Department of Health and Social Care Page 3 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide additional NHS day-to-day and capital investment to help reduce urgent and emergency care waiting times.
Verbatim wording from the response “To start with, in the Autumn Budget, the Government announced an extra £22.6 billion in day-to-day spending in 2025/26 for the NHS compared to 2023/24, to help cut NHS waiting times. An additional £3.1bn further capital investment over 2 years will provide the highest real-terms capital budget since before 2010.”
Source location Response from Department of Health and Social Care Page 4 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Expand the Care Workforce Pathway to support progression into adult social care management.
Verbatim wording from the response “The government recognises the scale of reforms needed to make sure the ASC sector has sustainable workforce growth and improve the retention of the domestic workforce. This is why we are working with the Department of Work and Pensions (DWP) to promote ASC careers to jobseekers. DWP supports employers in the ASC sector with their recruitment through a range of activities including Jobs Fairs, hosting employers in Jobcentres and promoting their vacancies. We are also introducing the first ever Fair Pay Agreement for care professionals and expanding the Care Workforce Pathway (the first-ever national career structure for ASC) which outlines a structured route for care workers to move into management roles. It helps care homes identify and nurture internal talent by showing staff how to advance from entry-level roles to registered manager positions.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish the revised Better Care Fund policy framework and commit approximately £9 billion for 2025–26 discharge-related activity.
Verbatim wording from the response “More broadly, this government is committed to tackling delayed discharges through the Better Care Fund (BCF), and its revised policy framework, published on 31 January 2025. For 2025-26, approximately £9 billion is committed to the BCF. This includes around £3.3 billion provided to local authorities and £5.6 billion to integrated care boards, both of which”
Source location Response from Department of Health and Social Care Page 5 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce broader English-language requirements for immigration routes, including requirements for adult dependants.
Verbatim wording from the response “On 12 May 2025, the Home Office published the Immigration White Paper: Restoring Control over the Immigration System, setting out changes to English language requirements across the immigration system and international recruitment in ASC.”
Source location Response from Department of Health and Social Care Page 3 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation End overseas recruitment for adult social care through changes to the Immigration Rules, subject to the stated transition period.
Verbatim wording from the response “In line with the government’s policy to reduce reliance on international recruitment in ASC overseas recruitment for ASC will end. This will be implemented at the earliest opportunity to change the Immigration Rules in 2025. There will be a transition period until 2028 where in-country switching for those already in the UK with working rights will continue to be permitted. This will be kept under review.”
Source location Response from Department of Health and Social Care Page 3 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Explore greater transparency of care-home CQC action plans for families.
Verbatim wording from the response “Your request found that there is currently no process in place for routinely communicating to families when a care home is subject to a CQC action plan. Action plans are documents which CQC ask a provider to produce when significant concerns are identified at a service. The action plan is produced by and is the responsibility of the provider – CQC receive it for awareness and monitoring purposes. Action plans can already be made publicly available, if requested through the provision of the Freedom of Information Act (FOIA). When CQC receive FOIA requests for action plans, they consider the public interest in disclosure on a case-by-case basis.”
Source location Response from Department of Health and Social Care Page 4 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce a Fair Pay Agreement for adult social care professionals.
Verbatim wording from the response “The government recognises the scale of reforms needed to make sure the ASC sector has sustainable workforce growth and improve the retention of the domestic workforce. This is why we are working with the Department of Work and Pensions (DWP) to promote ASC careers to jobseekers. DWP supports employers in the ASC sector with their recruitment through a range of activities including Jobs Fairs, hosting employers in Jobcentres and promoting their vacancies. We are also introducing the first ever Fair Pay Agreement for care professionals and expanding the Care Workforce Pathway (the first-ever national career structure for ASC) which outlines a structured route for care workers to move into management roles. It helps care homes identify and nurture internal talent by showing staff how to advance from entry-level roles to registered manager positions.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide Learning and Development Support Scheme funding for leadership, management and digital-skills training, including for managers and agency staff.
Verbatim wording from the response “The department is also providing funding under the Learning and Development Support Scheme (LDSS) to support learning and development for ‘non-regulated care staff’, including deputy and CQC registered managers and agency staff. The list of training courses and qualifications eligible for funding includes a range of leadership, management and digital skills learning opportunities, which are designed to equip care managers with the skills they need to develop and lead effectively.”
Source location Response from Department of Health and Social Care Page 2 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish the government’s mandate for NHS England to drive urgent and emergency care reform.
Verbatim wording from the response “We recognise that investment alone won’t be enough and are determined that it must go hand in hand with fundamental reform. On 5 December 2024, the Government published the Plan for Change (available here: https://www.gov.uk/government/publications/plan-for-change), that set the mandate for the direction of change with clear milestones in five national missions, including building an NHS that is fit for the future.”
Source location Response from Department of Health and Social Care Page 5 · response Published 16 April 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Require all providers to attend Provider Forum Meetings to share learning and identify potential issues.
Verbatim wording from the response “All providers will be expected to attend Provider Forum Meetings so that we can share any learning and be made aware of any potential issues by providers.”
Source location Response from Tameside Metropolitan Borough Council Page 1 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement more robust contract monitoring processes and quality visits across care homes.
Verbatim wording from the response “We have undertaken a review of the Commissioning Team structure and increased the number of quality monitoring officers. We are implementing more robust contract monitoring processes and quality visits to ensure we are working with all the homes more closely. This will identify any issues that may arise in relation to staffing, recruitment and language barriers.”
Source location Response from Tameside Metropolitan Borough Council Page 1 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Launch the revised Multi Agency Concern guidance with providers after governance sign-off.
Verbatim wording from the response “We have revised our Multi Agency Concern (MAC) process to stipulate that providers are notifying families where there are concerns within the home. We will be launching the guidance with providers in the coming months, following sign off through our governance process. In the meantime, the MAC meetings stress the importance of notifying families where there are any concerns within homes that are subject to the MAC process.”
Source location Response from Tameside Metropolitan Borough Council Page 1 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review the Commissioning Team structure.
Verbatim wording from the response “We have undertaken a review of the Commissioning Team structure and increased the number of quality monitoring officers. We are implementing more robust contract monitoring processes and quality visits to ensure we are working with all the homes more closely. This will identify any issues that may arise in relation to staffing, recruitment and language barriers.”
Source location Response from Tameside Metropolitan Borough Council Page 1 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Revise the Multi Agency Concern process to require providers to notify families about concerns in care homes.
Verbatim wording from the response “We have revised our Multi Agency Concern (MAC) process to stipulate that providers are notifying families where there are concerns within the home. We will be launching the guidance with providers in the coming months, following sign off through our governance process. In the meantime, the MAC meetings stress the importance of notifying families where there are any concerns within homes that are subject to the MAC process.”
Source location Response from Tameside Metropolitan Borough Council Page 1 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Increase the number of quality monitoring officers.
Verbatim wording from the response “We have undertaken a review of the Commissioning Team structure and increased the number of quality monitoring officers. We are implementing more robust contract monitoring processes and quality visits to ensure we are working with all the homes more closely. This will identify any issues that may arise in relation to staffing, recruitment and language barriers.”
Source location Response from Tameside Metropolitan Borough Council Page 1 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Secretary of State may be better placed to address hospital bed demand and delayed discharges because the issue involves complex competing budgetary demands.
Verbatim wording from the response “We have given careful consideration to this point and note that this report has also been sent to the Secretary of State for Health and Social Care and believe they will be of greater assistance in addressing this aspect of your concerns, the picture being complex with competing demands on budgets and the subsequent effects on patient care. CQC continue to monitor through engagement with the Trust and draw on our findings from CQC’s national NHS patient survey programme and statutory reports, our inspection activity, bespoke research into people’s experiences, insight from key stakeholders, and the evidence that our expert staff have collected throughout the year about the quality and safety of services in all areas of health and care. Our inspections in urgent and emergency care across the country found issues around triage and patient flow that affect”
Source location Response from CQC Page 6 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation CQC relies on ongoing monitoring, performance data and targeted inspections for emergency services rather than additional action on emergency-department resourcing.
Verbatim wording from the response “Resourcing of the ED service and others across the country is a known risk and is subject to ongoing monitoring through engagement with the Trust and available data. Waiting times and other national targets receive close monitoring. CQC carry out inspections of urgent and emergency services in those trusts that are performing poorly in line with national ED targets. In comparison to other Manchester trusts and similar trusts in the Northwest, Tameside and Glossop Integrated Care NHS Foundation Trust has not flagged as one of the poorest performers in relation to ambulance waits outside the department and waiting times within the department. Performance data is always discussed in engagement with the Trust.”
Source location Response from CQC Page 6 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The provider is responsible for determining staffing and management arrangements because legislation does not prescribe the number of managers.
Verbatim wording from the response “There are no further stipulations within the Health and Social Care Act about the numbers of managers a registered provider must have, and it would be a matter for the provider to determine the staffing and management arrangements of the home to ensure they were structured in a way that enabled the safe delivery of the regulated activities. CQC’s role is then to assess through assessment and inspection, the efficacy of those arrangements and whether leadership and governance is sufficiently robust.”
Source location Response from CQC Page 4 · response Published 16 April 2025
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation CQC disputes that it rarely attended multi-agency meetings, stating it regularly meets commissioners and attends meetings where concerns exist.
Verbatim wording from the response “CQC are surprised that this is the view of the Local Authority, as we have regular meetings with both the commissioners and the quality team and will always attend MAC meetings where there are concerns.”
Source location Response from CQC Page 5 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The local authority may be better placed to address informing families about care-home concerns and improvement plans.
Verbatim wording from the response “We have given careful consideration to this point and note that this report has also been sent to Tameside Metropolitan Borough Council who may be of greater assistance in addressing this aspect of your concerns. We note that Mr Lyon was receiving Continuing Healthcare Funding and therefore his partner was in contact with healthcare professionals who would be in a position to advise her about the suitability of any placement. Our reports are published on our websites and the report from our inspection in June 2023 made reference to the fact that the home was working towards an action plan.”
Source location Response from CQC Page 5 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The CQC will address concerns about its attendance at multi-agency care home meetings separately.
Verbatim wording from the response “3) CQC not attending MAC meetings – this will be addressed by the CQC separately.”
Source location Response from Department of Health and Social Care Page 4 · response Published 16 April 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The care provider is responsible for assessing agency staff’s English proficiency and ensuring their suitability for the role.
Verbatim wording from the response “Furthermore, there are immigration routes which permit individuals to work in the UK without needing to seek approval from the Home Office and do not have an English language requirement. Care providers are therefore responsible for ensuring that the individual speaks and reads to the standard required for the job.”
Source location Response from Department of Health and Social Care Page 3 · response Published 16 April 2025
Open published response