PFD report

Donna Levy · Prevention of Future Deaths report

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Issued 31 Aug 2023•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to escalate care in response to deteriorating health and self-neglect risks
    Part of recurring concern: Failure to reliably identify and escalate self-neglect risks
  2. Failure to undertake an adequately scoped serious investigation of community care incidents
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable formal safety-incident management processes
  3. Domiciliary care visits failing to provide personal care
    Part of recurring concern: Failure to provide essential domiciliary care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Investigate all pressure ulcers associated with sepsis through full Patient Safety Incident Investigations.

    Stated by North East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 September 2023.
  2. Action

    Implement PSIRF governance processes, including PSIG review of whether incidents require investigation and the appropriate investigation form.

    Stated by North East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 September 2023.
  3. Action

    Devise a standard operating procedure for district nurses’ daily handovers.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    CQC criminal enforcement is unavailable because the incident does not meet the relevant enforcement threshold.

    Stated by Helen Whately MPUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate care in response to deteriorating health and self-neglect risks

Wider context from the report

“2. In the two months prior to her final admission into hospital Ms Levy was being regularly assessed by district nurses, the community matron and her GP. Despite the obvious nature of her deteriorating health, no meaningful steps were taken to escalate the care she received to mitigate the risks of her self-neglect. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and escalate self-neglect risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake an adequately scoped serious investigation of community care incidents

Wider context from the report

“6. The Trust responsible for community care did not undertake a Serious Investigation. The decision was justified on the basis that Ms Levy’s pressure sore was insufficiently significant to justify further inquiry. The decision was, in the view of the court flawed as evidence heard indicated that the pressure sore was in fact far more serious than appreciated at the time of community treatment. Further, restricting the scope of a serious incident report to the extent of a single pressure sore, neglected to take in the wider physical health problems suffered by Ms Levy that were obvious at that time. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Domiciliary care visits failing to provide personal care

Wider context from the report

“1. Since 2020 Ms Levy had been provided with domiciliary care commissioned by the local authority. At the time of her death twice daily visits were undertaken. Ms Levy was utilising state funded domiciliary care visits to deliver fast food to her home, no personal care was being provided. Carers had escalated to the local authority Ms Levy’s reluctance to accept personal care and raised safeguarding reports regarding Ms Levy’s living conditions. ”

Is this part of a recurring concern?

Yes — Failure to provide essential domiciliary care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake or consider a formal Mental Capacity Act assessment

Wider context from the report

“3. The inquest heard that as Ms Levy was believed to have capacity throughout this period, and consequently it was determined that there were on practical steps that could have been taken to improve the provision of care to her. 4. No formal Mental Capacity Act assessment was ever undertaken or considered. ”

Is this part of a recurring concern?

Yes — Failure to recognise impaired decision-making capacity in care decisions; Unreliable assessment and recording of patients’ mental capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make formal mental health referrals for reluctance to accept offered care

Wider context from the report

“5. No formal referral was made to mental health services regarding Ms Levy’s reluctance to take advantage of offered care. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate all pressure ulcers associated with sepsis through full Patient Safety Incident Investigations.

Verbatim wording from the response

“As part of the new PSIRF governance process it is clear that all pressure ulcers related to sepsis will be investigated via a full Patient Safety Incident Investigation (PSII) by the patient safety incident team. The revised process in place in relation to pressure ulcers also ensures Directorate oversight and expert views of all incident reports for category 2, 3, and 4 pressure ulcers, as well as stronger and deep tissue injuries. In support of this, we are also establishing multidisciplinary review panels to address key themes in relation to pressure ulcer care, with themelining being reviewed through the PSIG and through the Trust’s pressure ulcer assurance group for wider learning.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement PSIRF governance processes, including PSIG review of whether incidents require investigation and the appropriate investigation form.

Verbatim wording from the response

“With the introduction of the new Patient Safety Incident Response Framework, this has now changed. This framework includes new processes such as the Patient Safety Incident Report Group Forum (PSIG) that provides for greater and more detailed review of whether an investigation is needed and what form that will take. The PSIG is a NELFT wide meeting headed by the Executive Chief Nursing Officer and attended by, but not limited to, representatives at various levels from the different Directorates, Directors, Assistant Directors, Operational Leads, the Legal Team and the Patient Safety Team.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Devise a standard operating procedure for district nurses’ daily handovers.

Verbatim wording from the response

“• Devise a standardised operating procedure relating to how District Nurses conduct their daily handovers.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish multidisciplinary pressure-ulcer review panels and thematic learning through PSIG and the Pressure Ulcer Assurance Group.

Verbatim wording from the response

“As part of the new PSIRF governance process it is clear that all pressure ulcers related to sepsis will be investigated via a full Patient Safety Incident Investigation (PSII) by the patient safety incident team. The revised process in place in relation to pressure ulcers also ensures Directorate oversight and expert views of all incident reports for category 2, 3, and 4 pressure ulcers, as well as stronger and deep tissue injuries. In support of this, we are also establishing multidisciplinary review panels to address key themes in relation to pressure ulcer care, with themelining being reviewed through the PSIG and through the Trust’s pressure ulcer assurance group for wider learning.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure incident reports capture concerns across integrated services.

Verbatim wording from the response

“• Ensure incident reports include concerns across integrated services.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mental-capacity assessment training to all health and social care staff.

Verbatim wording from the response

“• Provide mental capacity assessment training for all health and social care staff.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Directorate oversight and expert review of category 2–4 pressure-ulcer incidents and stronger or deep-tissue injuries.

Verbatim wording from the response

“As part of the new PSIRF governance process it is clear that all pressure ulcers related to sepsis will be investigated via a full Patient Safety Incident Investigation (PSII) by the patient safety incident team. The revised process in place in relation to pressure ulcers also ensures Directorate oversight and expert views of all incident reports for category 2, 3, and 4 pressure ulcers, as well as stronger and deep tissue injuries. In support of this, we are also establishing multidisciplinary review panels to address key themes in relation to pressure ulcer care, with themelining being reviewed through the PSIG and through the Trust’s pressure ulcer assurance group for wider learning.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review, revise and disseminate the risk-escalation process to health and social care staff.

Verbatim wording from the response

“• Review, revise and disseminate the risk escalation process with health and social care staff.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete mental-capacity assessments in complex cases.

Verbatim wording from the response

“• Complete mental capacity assessments in complex cases.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the case at the Pressure Ulcer Assurance Group to identify further care gaps and learning.

Verbatim wording from the response

“• Undertake a review of this case at the Pressure Ulcer Assurance Group to identify any further gaps in care and learning.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

CQC criminal enforcement is unavailable because the incident does not meet the relevant enforcement threshold.

Verbatim wording from the response

“In addition, CQC reviewed the incident in line with their specific incident guidance and assessed that it does not meet the threshold for CQC to consider using its criminal”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 8 September 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Engage Redbridge in weekly multidisciplinary complex-case discussion meetings across all five health and social care localities.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  2. 2

    Establish staff learning events for health and social care staff.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  3. 3

    Undertake risk assessments identifying anxiety and depression scores.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  4. 4

    Embed the new NELFT pressure-ulcer incident-management approach.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  5. 5

    Provide legal training on Court of Protection referrals to health and social care staff.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  6. 6

    Request and encourage GP involvement in complex-case discussions and professional meetings.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  7. 7

    Introduce two full-time senior band 8a nursing posts.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  8. 8

    Provide professional-curiosity training to health and social care staff.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.
  9. 9

    Increase multidisciplinary leadership review of cases escalated through high-level risk reporting from twice monthly to weekly.

    Stated by North East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 September 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage Redbridge in weekly multidisciplinary complex-case discussion meetings across all five health and social care localities.

Verbatim wording from the response

“• Engage will the London Borough of Redbridge in weekly Complex Case Discussion meetings involving all 5 Health and Social Services localities and areas of responsibility.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish staff learning events for health and social care staff.

Verbatim wording from the response

“• Establish staff learning events for health and social care staff.”

Source location

Response from North East London Foundation Trust
Page 3 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake risk assessments identifying anxiety and depression scores.

Verbatim wording from the response

“• Undertake risk assessments to identify anxiety / depression scores.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the new NELFT pressure-ulcer incident-management approach.

Verbatim wording from the response

“• Ensure that the new NELFT Pressure Ulcer incidents management approach is embedded.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide legal training on Court of Protection referrals to health and social care staff.

Verbatim wording from the response

“• Provide legal training on Court of Protection referrals for health and social care staff.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request and encourage GP involvement in complex-case discussions and professional meetings.

Verbatim wording from the response

“• Request and encourage GP involvement in discussions of complex cases and professional meetings.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce two full-time senior band 8a nursing posts.

Verbatim wording from the response

“• Introduce two new and full-time senior band 8a nurses.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide professional-curiosity training to health and social care staff.

Verbatim wording from the response

“• Provide Professional Curiosity training for health and social care staff.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase multidisciplinary leadership review of cases escalated through high-level risk reporting from twice monthly to weekly.

Verbatim wording from the response

“• The Multi-disciplinary Leadership Team will increase the review of cases escalated via High Level Risk Reporting from twice a month to once a week.”

Source location

Response from North East London Foundation Trust
Page 2 · response
Published 8 September 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026