PFD report

Mr Alex Blake · Prevention of Future Deaths report

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Issued 29 Jul 2019•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to perform required patient observations
    Part of recurring concern: Unreliable patient observation arrangements
  2. Failure to maintain accurate and truthful patient observation records and reports
    Part of recurring concern: Unreliable recording of required observations in care and custody
  3. Failure to conduct timely and adequate observations of patients whose condition is uncertain
    Part of recurring concern: Unreliable patient observation arrangements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Conduct ongoing investigations into concerns arising from the case.

    Stated by NHS Professionals LimitedStated in progressThe respondent said that this action was in progress when they made their response on 6 September 2019.
  2. Action

    Include evidence of completed and updated observation competency assessments in the whole-systems review actions.

    Stated by NHS Professionals LimitedStated plannedThe respondent said that this action was planned when they made their response on 6 September 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Client Trusts complete performance assessments and directly manage staff compliance with Trust policies, guidelines and record-keeping requirements.

    Stated by NHS Professionals LimitedRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to perform required patient observations

Wider context from the report

“The first was RMN T, who gave evidence that the deceased was half out of bed, wearing pyjamas and assumed to be asleep at 05.00. When asked whether he could have been dead, the nurse said she did not know, but it was too dark to see and no torch was used. She chose to wait until 06.00 to conduct a proper observation. She could not answer the question why she had not gone to get a torch or returned before 06.00. When found in the same position an hour later, she says she was concerned and asked Health Care assistant K if he was breathing as he had been in the same position for an hour. HCA K denies that this conversation took place before he was found dead. RMN T on finding the deceased said that it still did not occur to her that he might be dead. Her evidence to the court that he was wearing pyjamas at 05.00 is in contrast to the electronic patient journal, which confirms that when he was found dead he was topless. The second was RMN E, whose evidence was read due to his unavailability. He made an entry in the electronic journal at 05.59, which is about the time which he was found dead, that “he went to his bedroom and was observed asleep from 23.00 hrs. Alex remains asleep and was observed breathing regularly at the time of this entry (05.52).” The deceased was already dead at the time this entry claims to have been written. RMN T told the court that she had no communication with RMN E about his observations and RMN E was not one of those who found him dead at about 06.10 hours. This raises concern about what prompted the unusual entry at 05.59. The third was health care assistant K, whose evidence in court was that the deceased was observed at 03.00 and he held his phone in his hand which was lit up, and so assumed to be watching a film. The witness was unable to answer why he had then recorded the deceased as being asleep, as it would be likely then that the light of the phone would not be visible. The evidence of these three witnesses cannot be said to be reliable. The evidence of the two nurses would seem to go beyond that of poorly conducted observations. It would be reasonable to suspect that either the two nurses did not perform the observations at all or that they have provided false evidence to the Trust and to the court. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain accurate and truthful patient observation records and reports

Wider context from the report

“The first was RMN T, who gave evidence that the deceased was half out of bed, wearing pyjamas and assumed to be asleep at 05.00. When asked whether he could have been dead, the nurse said she did not know, but it was too dark to see and no torch was used. She chose to wait until 06.00 to conduct a proper observation. She could not answer the question why she had not gone to get a torch or returned before 06.00. When found in the same position an hour later, she says she was concerned and asked Health Care assistant K if he was breathing as he had been in the same position for an hour. HCA K denies that this conversation took place before he was found dead. RMN T on finding the deceased said that it still did not occur to her that he might be dead. Her evidence to the court that he was wearing pyjamas at 05.00 is in contrast to the electronic patient journal, which confirms that when he was found dead he was topless. The second was RMN E, whose evidence was read due to his unavailability. He made an entry in the electronic journal at 05.59, which is about the time which he was found dead, that “he went to his bedroom and was observed asleep from 23.00 hrs. Alex remains asleep and was observed breathing regularly at the time of this entry (05.52).” The deceased was already dead at the time this entry claims to have been written. RMN T told the court that she had no communication with RMN E about his observations and RMN E was not one of those who found him dead at about 06.10 hours. This raises concern about what prompted the unusual entry at 05.59. The third was health care assistant K, whose evidence in court was that the deceased was observed at 03.00 and he held his phone in his hand which was lit up, and so assumed to be watching a film. The witness was unable to answer why he had then recorded the deceased as being asleep, as it would be likely then that the light of the phone would not be visible. The evidence of these three witnesses cannot be said to be reliable. The evidence of the two nurses would seem to go beyond that of poorly conducted observations. It would be reasonable to suspect that either the two nurses did not perform the observations at all or that they have provided false evidence to the Trust and to the court. ”

Is this part of a recurring concern?

Yes — Unreliable recording of required observations in care and custody.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct timely and adequate observations of patients whose condition is uncertain

Wider context from the report

“The first was RMN T, who gave evidence that the deceased was half out of bed, wearing pyjamas and assumed to be asleep at 05.00. When asked whether he could have been dead, the nurse said she did not know, but it was too dark to see and no torch was used. She chose to wait until 06.00 to conduct a proper observation. She could not answer the question why she had not gone to get a torch or returned before 06.00. When found in the same position an hour later, she says she was concerned and asked Health Care assistant K if he was breathing as he had been in the same position for an hour. HCA K denies that this conversation took place before he was found dead. RMN T on finding the deceased said that it still did not occur to her that he might be dead. Her evidence to the court that he was wearing pyjamas at 05.00 is in contrast to the electronic patient journal, which confirms that when he was found dead he was topless. The second was RMN E, whose evidence was read due to his unavailability. He made an entry in the electronic journal at 05.59, which is about the time which he was found dead, that “he went to his bedroom and was observed asleep from 23.00 hrs. Alex remains asleep and was observed breathing regularly at the time of this entry (05.52).” The deceased was already dead at the time this entry claims to have been written. RMN T told the court that she had no communication with RMN E about his observations and RMN E was not one of those who found him dead at about 06.10 hours. This raises concern about what prompted the unusual entry at 05.59. The third was health care assistant K, whose evidence in court was that the deceased was observed at 03.00 and he held his phone in his hand which was lit up, and so assumed to be watching a film. The witness was unable to answer why he had then recorded the deceased as being asleep, as it would be likely then that the light of the phone would not be visible. The evidence of these three witnesses cannot be said to be reliable. The evidence of the two nurses would seem to go beyond that of poorly conducted observations. It would be reasonable to suspect that either the two nurses did not perform the observations at all or that they have provided false evidence to the Trust and to the court. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct ongoing investigations into concerns arising from the case.

Verbatim wording from the response

“I can confirm that the concerns raised were acted upon immediately and are currently the subject of ongoing investigations. I would therefore wish to assure all concerned that action will be taken to remedy any identified organisational or individual deficits arising from this process in the interests of patient safety.”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 3 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include evidence of completed and updated observation competency assessments in the whole-systems review actions.

Verbatim wording from the response

“In addition to statutory and mandatory training, individual Client Trusts may have specific additional training requirements for bank staff who are provided via NHS Professionals and, where this is the case, NHS Professionals works in partnership with a Client Trust to support delivery of this additional training. The Trust Engagement and Observation Policy Version 6.1 (July 2017) includes a Nursing Verification of Competence proforma which requires a competency assessment prior to any ‘nurse’ undertaking any level of observation. This is undertaken at ward level.”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 4 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Client Trusts complete performance assessments and directly manage staff compliance with Trust policies, guidelines and record-keeping requirements.

Verbatim wording from the response

“NHS Professionals uses an online performance review and monitoring system that helps to resolve concerns informally at an early stage. It identifies Bank Members who are performing well and also highlights any lack of skills or knowledge development. Performance assessment is completed by the client Trust. NHS Professionals will put in place improvement measures for Bank Members where poor performance or skill deficit has been identified by a Trust.”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 3 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Client Trusts deliver substantive staff training, and ward staff undertake competency assessments before nurses perform observations.

Verbatim wording from the response

“Substantive Registration is the primary registration route, which is available to applicants who hold a substantive post within a Client Trust. The substantive registration process allows substantive staff, referred to as Multi Post Holder Bank Members, to work back at the Trust where they are substantively employed and in an area of work that has been authorised by a Trust Manager. All training requirements for substantive staff are delivered by the Trust.”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 2 · response
Published 6 September 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Review the process followed in this case with the Trust.

    Stated by NHS Professionals LimitedStated completedThe respondent said that this action was complete when they made their response on 6 September 2019.
  2. 2

    Review all practical and online training provision with a specialist consultant.

    Stated by NHS Professionals LimitedStated in progressThe respondent said that this action was in progress when they made their response on 6 September 2019.
  3. 3

    Review and discuss concerns and related action plans monthly with Client Trusts.

    Stated by NHS Professionals LimitedStated completedThe respondent said that this action was complete when they made their response on 6 September 2019.
  4. 4

    Hold a further meeting to establish appropriate clinician links between both organisations for case categorisation, management and prompt action.

    Stated by NHS Professionals LimitedStated plannedThe respondent said that this action was planned when they made their response on 6 September 2019.
  5. 5

    Refer concerns about the healthcare assistant to the Care Quality Commission for consideration of action regarding agency staff use.

    Stated by Nursing and Midwifery CouncilStated completedThe respondent said that this action was complete when they made their response on 6 September 2019.
  6. 6

    Follow up with the trust and NHS Professionals to ensure processes support prompt referrals in appropriate future cases.

    Stated by Nursing and Midwifery CouncilStated plannedThe respondent said that this action was planned when they made their response on 6 September 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Action against the healthcare assistant is outside the regulator’s statutory remit, which covers registered nurses, midwives and nursing associates.

    Stated by Nursing and Midwifery CouncilOutside remitThe respondent said that this matter was outside its role or authority.
  2. 2

    The Care Quality Commission is responsible for deciding appropriate action or recommendations concerning the trust’s use of agency staff.

    Stated by Nursing and Midwifery CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the process followed in this case with the Trust.

Verbatim wording from the response

“NHS Professionals Interim Clinical Governance Director and Senior Nurse/ Head of Risk met with the Trust Interim Director of Nursing, to review the process undertaken in this case. There are lessons to be learned for NHS Professionals, specifically around communication between the two organisations and about a systematic approach to information sharing. A future meeting is planned to ensure the”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 3 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all practical and online training provision with a specialist consultant.

Verbatim wording from the response

“As outlined above NHS Professionals recruits to NHS employment check standards and adheres to strict Clinical Governance guidelines when recruiting, training and managing Bank members. NHS Professionals’ mandatory and statutory training is aligned to the Core Skills Framework. Training provision is reviewed and updated regularly as part of that process we are currently working with a specialist consultant and reviewing all training provision both in practice and online.”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 4 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and discuss concerns and related action plans monthly with Client Trusts.

Verbatim wording from the response

“In addition to the above should a Client Trust have concerns about the competence of a worker provided by NHS Professionals, they can inform us about this through the Complaints and Incidents Management System (CIMS) feedback form. CIMS is a bespoke complaints management system which supports the case management, documentation and on-going review of concerns that have been raised by a Client Trust. NHS Professionals has a designated Clinical Governance Nurse Lead and Education Liaison Team of 8 Registered Nurses and 2 Complaints Investigators who manage complaints investigation. The team also manage the remediation and continuing professional development (CPD) action plans at the outcome of investigations for Bank Members.”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 4 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a further meeting to establish appropriate clinician links between both organisations for case categorisation, management and prompt action.

Verbatim wording from the response

“NHS Professionals Interim Clinical Governance Director and Senior Nurse/ Head of Risk met with the Trust Interim Director of Nursing, to review the process undertaken in this case. There are lessons to be learned for NHS Professionals, specifically around communication between the two organisations and about a systematic approach to information sharing. A future meeting is planned to ensure the”

Source location

2019-0259-Response-from-NHS-Professionals-Redacted-1
Page 3 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer concerns about the healthcare assistant to the Care Quality Commission for consideration of action regarding agency staff use.

Verbatim wording from the response

“With regard to the HCA mentioned in your letter, we are unable to direct action against this individual. Our statutory remit covers nurses, midwives and nursing associates effective on our register. However, we have referred your concerns about this individual to the Care Quality Commission, who will be able to take any action or make any recommendations they consider to be appropriate in relation to the trust’s use of agency staff.”

Source location

2019-0259-Response-by-NMC
Page 2 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Follow up with the trust and NHS Professionals to ensure processes support prompt referrals in appropriate future cases.

Verbatim wording from the response

“Our Employer Link Service (ELS) has been in touch with the trust and NHS Professionals to try to understand the delays that occurred in referring these nurses to us and to learn for the future. The ELS will also be following up with the trust and NHS Professionals to ensure that there are processes in place to ensure that prompt referrals are made in appropriate cases in the future.”

Source location

2019-0259-Response-by-NMC
Page 1 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Action against the healthcare assistant is outside the regulator’s statutory remit, which covers registered nurses, midwives and nursing associates.

Verbatim wording from the response

“With regard to the HCA mentioned in your letter, we are unable to direct action against this individual. Our statutory remit covers nurses, midwives and nursing associates effective on our register. However, we have referred your concerns about this individual to the Care Quality Commission, who will be able to take any action or make any recommendations they consider to be appropriate in relation to the trust’s use of agency staff.”

Source location

2019-0259-Response-by-NMC
Page 2 · response
Published 6 September 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Care Quality Commission is responsible for deciding appropriate action or recommendations concerning the trust’s use of agency staff.

Verbatim wording from the response

“With regard to the HCA mentioned in your letter, we are unable to direct action against this individual. Our statutory remit covers nurses, midwives and nursing associates effective on our register. However, we have referred your concerns about this individual to the Care Quality Commission, who will be able to take any action or make any recommendations they consider to be appropriate in relation to the trust’s use of agency staff.”

Source location

2019-0259-Response-by-NMC
Page 2 · response
Published 6 September 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026