PFD report

Larry Stephen SPRIGGS · Prevention of Future Deaths report

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Issued 22 Dec 2023•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Inadequate processes for managing incidents
  2. Failure to ensure passage of information between staff concerning patients’ care and treatment
  3. Inadequate arrangements for assessing and managing inpatients’ risk, including use of anti-anxiety medication
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Use twice-daily electronic SBAR updates and structured staff handovers, including daily safety reporting, to communicate safety-critical information.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2024.
  2. Action

    Apply observation competency checks, prompt sheets, nurse-in-charge oversight and monthly supportive-observation audits on Victoria Ward.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2024.
  3. Action

    Test and evaluate the digital supportive-observation and therapeutic-engagement recording solution before deciding on wider rollout.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 February 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate processes for managing incidents

Wider context from the report

“The adequacy of arrangements in place at Farnham Road Hospital to assess and manage inpatients risk. Use (or non-use) of anti-anxiety medication in relation to the support of Mr. SPRIGGS' symptoms. Passage of information between staff concerning patients care and treatment. The adequacy of arrangements to manage and implement the intermittent observation regime at Farnham Road Hospital. Processes for the management of incidents at Farnham Road Hospital such as those on the 27th May 2021 when Mr. SPRIGGS fell from the window of his room. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure passage of information between staff concerning patients’ care and treatment

Wider context from the report

“The adequacy of arrangements in place at Farnham Road Hospital to assess and manage inpatients risk. Use (or non-use) of anti-anxiety medication in relation to the support of Mr. SPRIGGS' symptoms. Passage of information between staff concerning patients care and treatment. The adequacy of arrangements to manage and implement the intermittent observation regime at Farnham Road Hospital. Processes for the management of incidents at Farnham Road Hospital such as those on the 27th May 2021 when Mr. SPRIGGS fell from the window of his room. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate arrangements for assessing and managing inpatients’ risk, including use of anti-anxiety medication

Wider context from the report

“The adequacy of arrangements in place at Farnham Road Hospital to assess and manage inpatients risk. Use (or non-use) of anti-anxiety medication in relation to the support of Mr. SPRIGGS' symptoms. Passage of information between staff concerning patients care and treatment. The adequacy of arrangements to manage and implement the intermittent observation regime at Farnham Road Hospital. Processes for the management of incidents at Farnham Road Hospital such as those on the 27th May 2021 when Mr. SPRIGGS fell from the window of his room. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate arrangements for managing and implementing intermittent observation

Wider context from the report

“The adequacy of arrangements in place at Farnham Road Hospital to assess and manage inpatients risk. Use (or non-use) of anti-anxiety medication in relation to the support of Mr. SPRIGGS' symptoms. Passage of information between staff concerning patients care and treatment. The adequacy of arrangements to manage and implement the intermittent observation regime at Farnham Road Hospital. Processes for the management of incidents at Farnham Road Hospital such as those on the 27th May 2021 when Mr. SPRIGGS fell from the window of his room. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use twice-daily electronic SBAR updates and structured staff handovers, including daily safety reporting, to communicate safety-critical information.

Verbatim wording from the response

“Measures have been introduced to improve the passage of information between staff across our inpatient wards. It is acknowledged that embedding change takes time and we are committed to continually improving our processes to ensure effective and timely communication of information.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 3 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply observation competency checks, prompt sheets, nurse-in-charge oversight and monthly supportive-observation audits on Victoria Ward.

Verbatim wording from the response

“Observation competency checklists are completed at staff induction for all substantive and temporary staff working on Victoria Ward. An observation prompt sheet is provided to staff completing observations. The responsibility for overseeing observations lies with the nurse in charge. From June 2023, Victoria Ward introduced the Supportive Observations Audit Tool. This provides a quality assurance process for not only the policy compliance around supportive observations, but also in the wider context of MDT overview, clinical rationale, care planning and the views of the person. Audits of ten people in the care of the Victoria Ward are carried out on a monthly basis.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 3 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Test and evaluate the digital supportive-observation and therapeutic-engagement recording solution before deciding on wider rollout.

Verbatim wording from the response

“In addition, and in co-production with the Victoria Ward clinical team and the Quality Improvement team, a digital solution has been developed for the recording of supportive observations and therapeutic engagement. It is intended that this will be tested and evaluated for its impact on safety prior to a decision about wider roll out across the organisation as part of the current Inpatient Improvement Plan.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 3 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt the Patient Safety Incident Response Framework to strengthen incident learning, transparency and involvement of affected people.

Verbatim wording from the response

“In addition, the Trust has now adopted the Patient Safety Incident Response Framework (PSIRF) which is part of the approach to patient safety that is described within the National Patient Safety Strategy. PSIRF will enhance our safety and learning culture by creating much stronger links between patient safety incidents and learning, working in collaboration with those affected by the incident. In turn, this fosters a culture of transparency and openness amongst staff in reporting incidents and engagement in implementing improvement to embed learning.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 2 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement recommendations from the national therapeutic-observation and engagement review.

Verbatim wording from the response

“There is a national observation improvement programme underway and the Trust is leading one of the work streams around workforce and training. The programme is led by the National Mental Health and Learning Disability Nurses Directors Forum who are reviewing therapeutic observations and engagement practice. The Trust is part of the Project Board and will be implementing recommendations from the review alongside other mental health trusts.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 4 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the new Risk Assessment Template to formulate inpatient risk and guide medication and other therapeutic decisions.

Verbatim wording from the response

“Further to NICE guidelines indicating a change from the global stratification of risk into “low, medium or high”, the Trust developed and successfully piloted a new Risk Assessment Template which went live in January 2024. This, together with the mandatory suicide prevention training for clinicians which was introduced in November 2022, has improved our ability to assess inpatient risk.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 2 · response
Published 26 February 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Manage inpatient services within one Hospitals Division using shared quality and operational management structures.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2024.
  2. 2

    Deliver the Inpatient Improvement Plan through board oversight and coordinated clinical, workforce, infrastructure, digital and environmental safety improvements.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2024.
  3. 3

    Implement the five-year strategy centred on high-quality, person-centred care, involvement of families and carers, and organisational learning.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2024.
  4. 4

    Provide mandatory suicide-prevention training for clinicians.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2024.
  5. 5

    Participate in the Culture of Care Programme, including quality-improvement and leadership coaching to implement ward-level safety changes.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2024.
  6. 6

    Provide separate monthly teaching and development meetings for healthcare assistants and qualified staff on inpatient wards.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2024.
  7. 7

    Develop an implementation plan in response to the commissioned external review of quality-control processes.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Manage inpatient services within one Hospitals Division using shared quality and operational management structures.

Verbatim wording from the response

“In relation to inpatient wards, the Trust has embarked upon an Inpatient Improvement Plan which has the overarching aim of developing our inpatient care through safety and quality improvements to ensure better outcomes for those using our services. This is reported through the Inpatient Improvement Board and encompasses clinical, workforce, infrastructure, digital and environmental change. There has also been a review of our operational model for inpatient services. As of 1 September 2023, all of the Trust’s inpatient services have been managed under one Hospitals Division with shared quality and operational management structures allowing cultural change to be delivered through compassionate, inclusive leadership.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 1 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the Inpatient Improvement Plan through board oversight and coordinated clinical, workforce, infrastructure, digital and environmental safety improvements.

Verbatim wording from the response

“In relation to inpatient wards, the Trust has embarked upon an Inpatient Improvement Plan which has the overarching aim of developing our inpatient care through safety and quality improvements to ensure better outcomes for those using our services. This is reported through the Inpatient Improvement Board and encompasses clinical, workforce, infrastructure, digital and environmental change. There has also been a review of our operational model for inpatient services. As of 1 September 2023, all of the Trust’s inpatient services have been managed under one Hospitals Division with shared quality and operational management structures allowing cultural change to be delivered through compassionate, inclusive leadership.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 1 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the five-year strategy centred on high-quality, person-centred care, involvement of families and carers, and organisational learning.

Verbatim wording from the response

“In 2023, the Trust launched a new five year strategy to meet the needs of the people we serve across Surrey and North East Hampshire. This strategy focuses on delivering high quality care and placing people who use services at the centre of everything we do. We have identified a number of strategic ambitions which includes strengthening involvement with people, carers and families and being a learning organisation.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 1 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mandatory suicide-prevention training for clinicians.

Verbatim wording from the response

“Further to NICE guidelines indicating a change from the global stratification of risk into “low, medium or high”, the Trust developed and successfully piloted a new Risk Assessment Template which went live in January 2024. This, together with the mandatory suicide prevention training for clinicians which was introduced in November 2022, has improved our ability to assess inpatient risk.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 2 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in the Culture of Care Programme, including quality-improvement and leadership coaching to implement ward-level safety changes.

Verbatim wording from the response

“As part of our ambitious plan to continue to improve culture within the organisation, the Trust has also registered for the NHS England Culture of Care Programme. This aims for wards to provide safe, therapeutic and equality focused care in accordance with co-produced Culture of Care Standards for Mental Health Inpatient Care. This programme includes Quality Improvement coaching for up to four inpatient wards which will receive close support to implement change theory by testing several changes over the two year programme. In addition, it provides leadership coaching as well as to support to move towards a holistic approach to safety.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 2 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide separate monthly teaching and development meetings for healthcare assistants and qualified staff on inpatient wards.

Verbatim wording from the response

“From 2024, there have been separate monthly meetings for Health Care Assistants and for qualified staff in addition to the overall staff meeting. The purpose of these meetings is to address development needs specific to that staff cohort and are predominantly teaching sessions. It is intended that these sessions will greatly enhance staff knowledge and skills while increasing staff feelings of belonging and a desire to continually improve the care and treatment for people on our inpatient wards.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 2 · response
Published 26 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an implementation plan in response to the commissioned external review of quality-control processes.

Verbatim wording from the response

“We recognise that there is still work to be done around cultural change to support the care and treatment of people using services and their families and carers. As part of this, we have recently commissioned an external review of quality control processes and are currently working on our implementation plan.”

Source location

Response from Surrey and Boarders Partnership NHS Foundation Trust
Page 2 · response
Published 26 February 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026