PFD report

Mark Stuart VIDLER · Prevention of Future Deaths report

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Issued 11 Jan 2026•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
10

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Pre-determined HTT discharge decisions before patient assessment
    Part of recurring concern: Unreliable clinical review and authorisation of discharge decisionsPart of recurring concern: Unreliable community Home Treatment Team care pathways
  2. Lack of clear senior clinical oversight and decision-making accountability for Rapid Response Team referrals
    Part of recurring concern: Failure to provide effective senior clinical oversight of patient care
  3. Unavailability of CAMS integration with the computerised records system
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Provide senior Rapid Response clinical input to interface forums for clinically considered decisions and agreed safe discharge plans.

    Stated by Kent and Medway Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 January 2026.
  2. Action

    Introduce a named worker within the refined community model of care.

    Stated by Kent and Medway Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 January 2026.
  3. Action

    Deliver dedicated CRAM training for Home Treatment and Rapid Response staff on risk questions, protective factors, masking symptoms, and collaboratively written care plans.

    Stated by Kent and Medway Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 January 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Care coordinators will not be introduced because the national Community Mental Health Framework directs services to move away from care coordination.

    Stated by Kent and Medway Mental Health NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Pre-determined HTT discharge decisions before patient assessment

Wider context from the report

“(4) I heard evidence that the decision to discharge Mark from the HTT was made at a multi-disciplinary team (MDT) meeting prior to the HTT nurse visiting Mark on 6 May 2025. This raises the concern that the decision was pre-determined. I heard no evidence that this situation has changed. ”

Is this part of a recurring concern?

Yes — Unreliable clinical review and authorisation of discharge decisions; Unreliable community Home Treatment Team care pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear senior clinical oversight and decision-making accountability for Rapid Response Team referrals

Wider context from the report

“(2) The process in place for triaging and considering referrals to the Rapid Response Team is reliant, for the most part, on call handlers working through a script and there is a total lack of clarity regarding clinical decision making in this regard. The Trust acknowledged in its PSII report that there was "no evidence of senior clinical oversight of the decision making or clarity as to where the final clinical decision sits regarding accepting or declining referrals". A senior manger from the Trust told me, in evidence, that there is still work to be done to address this concern. ”

Is this part of a recurring concern?

Yes — Failure to provide effective senior clinical oversight of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of CAMS integration with the computerised records system

Wider context from the report

“(7) The Collaborative Assessment and Management of Suicidality (CAMS) work undertaken by the Trust lacks "dedicated resource in place to manage or support implementation" (quote taken from Trust PSII report). I also heard that the CAMS programme cannot currently be integrated with the Trust's computerised records system, due to copyright issues. This matter was due to be resolved by June 2025; however, it remains unresolved with a current target date of June 2026. I was told that there is no system in place to safety net the use of both paper and computerised records in the meantime. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of dedicated resource to manage or support CAMS implementation

Wider context from the report

“(7) The Collaborative Assessment and Management of Suicidality (CAMS) work undertaken by the Trust lacks "dedicated resource in place to manage or support implementation" (quote taken from Trust PSII report). I also heard that the CAMS programme cannot currently be integrated with the Trust's computerised records system, due to copyright issues. This matter was due to be resolved by June 2025; however, it remains unresolved with a current target date of June 2026. I was told that there is no system in place to safety net the use of both paper and computerised records in the meantime. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited out-of-hours availability of MHT+ support for Rapid Response Team referrals

Wider context from the report

“(8) I heard evidence that as a result of the referral to the Rapid Response Team being declined, Mark's mental health care technically rested with the MHT+ team, which only works until 17:00. As a result, the Approved Mental Health Practitioner service (responsible for arranging MHA assessments) would have been unable to speak to the referrer. While this was not an issue in the specific circumstances of this case, I consider that it raises risks for others in the future. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways; Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of HTT clinicians to recognise the extent of documented risk factors

Wider context from the report

“(3) Evidence I considered showed that some risk factors, such as the masking of symptoms, were well documented. However, the HTT clinician still appeared not to acknowledge the extent of such risks. This raises the risk of a repeat of this concern in the future. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of care co-ordinators

Wider context from the report

“(6) I heard evidence that the Trust does not have care co-ordinators and the clinician felt that this could lead to similar situations arising in the future. ”

Is this part of a recurring concern?

Yes — Unreliable care-coordinator provision and cover for mental health service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide patient-centred care

Wider context from the report

“(1) Some staff at the Trust were so focused on 'process' that they lost sight of the need for patient centred care. This was accepted within the Trusts PSII report. I was insufficiently reassured that action has been taken to address this matter. ”

Is this part of a recurring concern?

Yes — Failure to provide patient-centred care and decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to include the receiving MHT+ team in HTT discharge decisions

Wider context from the report

“(5) Both the nurse from MHT+ and the consultant psychiatrist gave evidence that the MHT+ were not included, as the receiving team, in the MDT decision on 6 May 2025. They considered that this could have been useful and is something that can and has happened in the past. I was told that this left Mark 'in limbo' following the his discharge from HTT and I was told that this is something that has not changed since. ”

Is this part of a recurring concern?

Yes — Unreliable community Home Treatment Team care pathways; Unsafe discharge, closure or withdrawal of mental health services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of safety-netting for the use of paper and computerised records

Wider context from the report

“(7) The Collaborative Assessment and Management of Suicidality (CAMS) work undertaken by the Trust lacks "dedicated resource in place to manage or support implementation" (quote taken from Trust PSII report). I also heard that the CAMS programme cannot currently be integrated with the Trust's computerised records system, due to copyright issues. This matter was due to be resolved by June 2025; however, it remains unresolved with a current target date of June 2026. I was told that there is no system in place to safety net the use of both paper and computerised records in the meantime. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide senior Rapid Response clinical input to interface forums for clinically considered decisions and agreed safe discharge plans.

Verbatim wording from the response

“The Rapid Response Team will have senior clinical input into these interface forums where decisions impacting on patient care can be discussed and decisions made clinically to ensure the person has an agreed discharge plan that promotes clinical safety and is based on senior clinical consideration. The revised Standard Operating Procedure will detail that MHT+ colleagues including medics must be invited to these forums to assist with community treatment planning and will be audited 3 monthly to ensure quality, patient safety and positive patient outcomes agreed across the interface of services.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 3 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a named worker within the refined community model of care.

Verbatim wording from the response

“6. I heard evidence that the Trust does not have care co-ordinators and the clinician felt that this could lead to similar situations arising in the future. The Trust has and is undergoing transformation in line with the Community Mental Health Framework (CMHF) which includes a national directive to move away from care co-ordination. As part of our continuous improvement agenda and refinement of the community model of care the Trust has identified a number of service improvement which we will be making and which will include the introduction of a named worker.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 4 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver dedicated CRAM training for Home Treatment and Rapid Response staff on risk questions, protective factors, masking symptoms, and collaboratively written care plans.

Verbatim wording from the response

“The revision of the Trust wide Home Treatment Team and Rapid Response Standard Operating Procedure review which is currently underway, is due for completion by 1 April 2026. In addition; to the revision of the SOP’s both the Home Treatment and Rapid Response Teams are booked to undertake CRAM training for both qualified and unqualified staff. This will be completed by April 2026. This training will specifically address the need for clinicians to be curious and ask specific risk questions around safety and protective factors as well as co-written plans of care in conjunction with carers and family where to do so. This will ensure person centred care is at the centre of all assessments.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Trust-wide quality audits and weekly tracking of CRAM documentation to improve risk recognition and safety planning.

Verbatim wording from the response

“The Trust has implemented quality audits to determine the quality of the Risk Assessment & Management plans across the Trust, and as such there is an ongoing Trust wide quality improvement drive to establish improvements particularly around risk recognition and safety planning. As part of this work, there is weekly tracking of our improvement trajectory targets for completion of the CRAM documents.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a six-month Band 7 clinician secondment to support CAMS practice and CRAM training.

Verbatim wording from the response

“The Trust are currently considering options in relation to a dedicated workforce of CAMS trained workers across our services. In addition, the continued roll out of this specialist service is under review by the organisation. This will inform the finalised CAMS Standard Operating Procedure. In the meantime, a 6-month secondment role has been agreed to support the CAMS service (band 7 clinician). This role is split equally between CAMS practice and training staff in CRAM.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 4 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold twice-weekly multidisciplinary discussions with community services about patient care, including planned Home Treatment Team discharges.

Verbatim wording from the response

“The HTT have initiated a twice weekly MDT discussions with Community services which focuses discussion on aspects of individual patients care including those patients for whom discharge is planned from HTT. This allows for the wider support system to debate and consider the decision to discharge. In addition, as part of the Trusts ongoing development, of understanding and managing risk with our patients, a risk assessment is completed at discharge. If the clinician completing the risk assessment identifies a deterioration in mental state this can and should delay that decision- the team have a mechanism for discussion and decision making regarding clinical care, on a daily basis, and access to a Consultant Psychiatrist for advice and guidance in complex cases.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 3 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold twice-weekly clinical interface meetings with local MHT and MHT+ teams to discuss specific cases and support timely community treatment planning.

Verbatim wording from the response

“Following this Inquest outcome, the Home Treatment Team service have implemented a twice weekly clinical MDT interface meeting with local MHT and MHT+ teams to enable and ensure timely discussion of specific cases. Feedback from the clinical teams has been positive as these forums are the opportunity to discuss patients of concern where risk continues to be identified.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 3 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise procedures to require invitations to MHT+ colleagues, including medics, and audit forum participation quarterly for quality and patient safety.

Verbatim wording from the response

“The Rapid Response Team will have senior clinical input into these interface forums where decisions impacting on patient care can be discussed and decisions made clinically to ensure the person has an agreed discharge plan that promotes clinical safety and is based on senior clinical consideration. The revised Standard Operating Procedure will detail that MHT+ colleagues including medics must be invited to these forums to assist with community treatment planning and will be audited 3 monthly to ensure quality, patient safety and positive patient outcomes agreed across the interface of services.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 3 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the Trust-wide Home Treatment and Rapid Response procedures to require senior clinical oversight before declining referrals and agreement of alternative care.

Verbatim wording from the response

“The Trust wide Rapid Response Standard Operating Procedure is being revised and amended to ensure referrals received are accepted by call handlers. No referral will be declined until a senior clinician has had oversight, and alternative care agreed. As such each referral will be reviewed by a Rapid Response clinician in collaboration with the referring clinician, thereby ensuring decision making is person centred.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 2 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care coordinators will not be introduced because the national Community Mental Health Framework directs services to move away from care coordination.

Verbatim wording from the response

“6. I heard evidence that the Trust does not have care co-ordinators and the clinician felt that this could lead to similar situations arising in the future. The Trust has and is undergoing transformation in line with the Community Mental Health Framework (CMHF) which includes a national directive to move away from care co-ordination. As part of our continuous improvement agenda and refinement of the community model of care the Trust has identified a number of service improvement which we will be making and which will include the introduction of a named worker.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 4 · response
Published 21 January 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Make CAMS clinical documentation forms available as standalone documents on the Rio clinical record system for appropriately trained staff.

    Stated by Kent and Medway Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 January 2026.
  2. 2

    Finalize the refined community model and implementation timeframes through organisation-wide and Directorate workshops.

    Stated by Kent and Medway Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 21 January 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make CAMS clinical documentation forms available as standalone documents on the Rio clinical record system for appropriately trained staff.

Verbatim wording from the response

“By the end of February 2026, the CAMS clinical documentation forms will be accessible as stand-alone documents on Rio clinical record system. These can only be completed by those undertaking specialist CAMS training or those who have fully trained in use of the National CAMS model.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 4 · response
Published 21 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Finalize the refined community model and implementation timeframes through organisation-wide and Directorate workshops.

Verbatim wording from the response

“6. I heard evidence that the Trust does not have care co-ordinators and the clinician felt that this could lead to similar situations arising in the future. The Trust has and is undergoing transformation in line with the Community Mental Health Framework (CMHF) which includes a national directive to move away from care co-ordination. As part of our continuous improvement agenda and refinement of the community model of care the Trust has identified a number of service improvement which we will be making and which will include the introduction of a named worker.”

Source location

Response from Kent and Medway NHS Mental Health Trust
Page 4 · response
Published 21 January 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026