PFD report

Ivan Rumenov Ignatov · Prevention of Future Deaths report

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Issued 8 Jun 2023•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
12

Named on the report

Responses found
12

Of 12 recipients

Stated actions
57

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Insufficient guidance for custody sergeants assessing detainee risk
    Part of recurring concern: Unreliable police-custody risk assessment processes
  2. Lack of shared knowledge and understanding of terminology, processes and communication among emergency and search and rescue services
    Part of recurring concern: Failure of emergency and search-and-rescue services to use mutually understood terminologyPart of recurring concern: Unreliable multi-agency communication procedures
  3. Inaccessibility of post-release detainee information due to language or literacy barriers
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.38

  1. Action

    Train all incident commanders in the JESIP joint doctrine interoperability framework and its principles of joint working.

    Stated by Dorset & Wiltshire Fire and Rescue ServiceStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  2. Action

    Represent the Service at the Dorset Blue Light Group meeting to address interoperability challenges involving partners’ different radio communications.

    Stated by Dorset & Wiltshire Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  3. Action

    Work with the Minerva Management Board to assess the reported risk-identification and recording issues.

    Stated by Niche TechnologyStated in progressThe respondent said that this action was in progress when they made their response on 12 June 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.15

  1. Position

    Existing JESIP-based training, assessment and resilience-forum arrangements address communication and interoperability concerns.

    Stated by Dorset & Wiltshire Fire and Rescue ServiceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient guidance for custody sergeants assessing detainee risk

Wider context from the report

“ii. There is not sufficient guidance given to custody sergeants on a national basis of how to assess a person’s risk. ”

Is this part of a recurring concern?

Yes — Unreliable police-custody risk assessment processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of shared knowledge and understanding of terminology, processes and communication among emergency and search and rescue services

Wider context from the report

“iv. There is a lack of knowledge and/or understanding amongst emergency services and search and rescue services, especially around terminology, process and communication for them to be able to work together when an incident arises without confusion or misunderstanding arising. I would request that consideration is given to further national and local training or guidance across emergency and search and rescue services to ensure communication can be facilitated without delay, and ensure terms and processes are understood to avoid any doubt of what action is being taken when an incident is ongoing. ”

Is this part of a recurring concern?

Yes — Failure of emergency and search-and-rescue services to use mutually understood terminology; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccessibility of post-release detainee information due to language or literacy barriers

Wider context from the report

“v. Leaflets given to detainees when released from police custody are not always accessible due to language or literacy barriers and I would request that consideration is given nationally by NHS England and all Police Forces to ensure that any documentation detainees, especially any providing help and assistance, is accessible to them. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient identification, collation and recording of factors increasing detainee risk on the Niche system

Wider context from the report

“i. There is not sufficient clarity in the identifying, collating and recording of factors which may increase a person’s risk on the Niche system that Dorset Police, and other forces nationally, use and as a result information could be missed which is vital to a person’s risk assessment and their risk to themselves or others. ”

Is this part of a recurring concern?

Yes — Unreliable recording in police custody records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance for releasing detainees without an address to reside at

Wider context from the report

“iii. There is no guidance, that I am aware of, which addresses what should be done by police forces, and particularly custody sergeants, when a person is to be released without an address to reside at and I would request consideration is given to such guidance being provided. ”

Is this part of a recurring concern?

Yes — Unreliable safe-return arrangements after police custody release.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all incident commanders in the JESIP joint doctrine interoperability framework and its principles of joint working.

Verbatim wording from the response

“Although the Service was not directly involved in the search and rescue operation on this occasion, we work closely with our colleagues in the wider emergency services and search and rescue services, including police, ambulance, and His Majesty’s Coastguard. It is for the reasons you identify that we remain committed to the Joint Emergency Services Interoperability Principles (JESIP). The JESIP joint doctrine interoperability framework forms the foundation on which we train all our incident commanders and contains the five principles of joint working:”

Source location

Response from Dorset and Wiltshire Fire and Rescue
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Represent the Service at the Dorset Blue Light Group meeting to address interoperability challenges involving partners’ different radio communications.

Verbatim wording from the response

“The Service is an active member of the Dorset Local Resilience Forum, who consider JESIP as a key area for continuous improvement. Through this forum, the challenges of intra-operability with partners, who have different radio communications, is an area of focus for the Blue Light Group on 18 September 2023. Our Service will be appropriately represented at this meeting.”

Source location

Response from Dorset and Wiltshire Fire and Rescue
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Minerva Management Board to assess the reported risk-identification and recording issues.

Verbatim wording from the response

“However, given the significant nature of the issue you have raised, I would expect forces, as a minimum, to have received some more permanent solution to the concern you have outlined when they next upgrade. And, given that most Niche forces upgrade on an annual basis, this will have an immediate impact on the risks presented by the lack of clarity in identifying, collating and recording risk factors in NicheRMS365. I can reassure you that, together with colleagues from MMB, we are actively looking at the issues you have raised.”

Source location

Response from NicheRMS
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek customer-force views on changes needed to reduce recurrence risk.

Verbatim wording from the response

“Action has already been taken which includes:”

Source location

Response from NicheRMS
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold joint familiarisation briefings for all NPAS and HMCG staff, including communications teams.

Verbatim wording from the response

“• A series of joint familiarisation briefings to be held between HMCG and NPAS - this will encompass all staff to ensure corporacy across both organisations and to reflect the fact that as a National Service, there may be occasions when landlocked bases do have to respond to incidents involving HMCG/ Water rescue. It will also include the Comms departments of both agencies.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider extending familiarisation briefings to relevant force communications teams and approach the RNLI about equivalent engagement.

Verbatim wording from the response

“• This familiarisation briefing will be considered for roll-out to Comms element of Forces where water-based rescue is frequent i.e.; South Coast, North Yorkshire, Northumberland, Lancashire to ensure they have awareness of each agency and capabilities of each. An approach for the same to be made to the RNLI.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly communications meetings between NPAS and HMCG operations-centre leads to debrief notable incidents and assess lessons learned.

Verbatim wording from the response

“• Monthly Comms meetings to be held between Head of Ops Centre/ Equivalent HMCG staff member to de-brief incidents of note and assess lessons learnt.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and distribute a joint quick-action card prioritising establishment of an Emergency Services Airwave channel, with national partners asked to support dissemination.

Verbatim wording from the response

“• Work to be commenced to develop a joint "quick action card" which will be distributed to all Forces and which prioritises the need for the Host Force ( in this case Dorset Police) to set an Emergency Services channel on Airwave which would allow early communication. We will be asking for Chief Coastguard and NPCC assistance to push this course of action.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include maritime rescue ‘connect call’ capability in routine exercises with stakeholders and Emergency Services Control Room visits.

Verbatim wording from the response

“HM Coastguard has the technical capability to put a maritime rescue asset (such as an RNLI lifeboat) into a ‘connect call’ with shore-side responders (such as the police) using mobile phones via its Maritime Rescue Coordination Centres ("MRCC"). This capability facilitates the connection of a mobile phone to a marine VHF radio, with the HM Coastguard control room able to participate in the call to ensure that information is shared accurately between partners and that appropriate actions are taken by the coordinating team within the MRCC.”

Source location

Response from Maritime and Coastguard Agency
Page 5 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collect visit feedback, review objectives and presentation content monthly, adjust materials and communicate identified learning to Joint Rescue Coordination Centre teams.

Verbatim wording from the response

“Feedback from partners on visits to the JRCC will be collated following each visit and following external visits via HM Coastguard Team Leaders. Content will then be reviewed by the JRCC Rescue Coordination Centre Manager through monthly meetings to ensure that objectives and presentation content is reviewed and adjusted accordingly. Any identified learning will be communicated within the teams at the JRCC.”

Source location

Response from Maritime and Coastguard Agency
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Coastguard Capability Matrix with communications information and publish it on ResilienceDirect for emergency-service partners.

Verbatim wording from the response

“Following the inquest, this was updated to provide further information around our communications capabilities. We enclosed a copy of the updated Capability Matrix with this response. This has also been uploaded to the MCA's ResilienceDirect page, where it can be downloaded and viewed by our emergency services partners. ResilienceDirect is a web-based platform used by emergency services that allows for real time information sharing between services.”

Source location

Response from Maritime and Coastguard Agency
Page 5 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Host emergency-service visits to the Joint Rescue Coordination Centre using bespoke presentations and operational-learning content to explain Coastguard roles, capabilities, processes and communications.

Verbatim wording from the response

“Emergency Services and Search and Rescue Partner visits to the JRCC Additionally, other Emergency Services have been invited to visit the JRCC to enhance their understanding of HM Coastguard's operations.”

Source location

Response from Maritime and Coastguard Agency
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in inter-agency debriefs, workshops, capability reviews, training and operational-learning meetings with emergency-service and search-and-rescue partners.

Verbatim wording from the response

“Ongoing Inter-Agency Liaison During the inquest, we provided HM Coroner with a statement from ████████, HM Coastguard's Lead for Civil Resilience. This statement provided an overview of the joint exercising and training events that take place at a local level, via the Local Resilience Forum (LRF), Dorset Local Search and Rescue Committee (LSARC) and the Dorset Blue Light Group.”

Source location

Response from Maritime and Coastguard Agency
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Facilitate continuing Dorset Police incident-commander CPD sessions covering Coastguard capabilities, early JRCC contact and coastal staff roles.

Verbatim wording from the response

“A number of these meetings have provided an opportunity to directly address your concerns and improve understanding between partner organisations. For example, Area Commander ████████ attended the Dorset Police Force Incident Commander CPD on 12 July to update the force on the capabilities of HM Coastguard and its declared facilities, the importance of calling HM Coastguard's coordination centre the Joint Rescue Coordination Centre (JRCC) early, and the on-the-ground roles undertaken by full-time coastal staff at incidents. This is part of an initiative set up between HM Coastguard and Dorset Police to promote effective working between the two agencies and will be the first of many CPD sessions HM Coastguard will facilitate with the Dorset Force Incident Managers, with the next one scheduled for 26 September 2023.”

Source location

Response from Maritime and Coastguard Agency
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Joint Rescue Coordination Centre staff with structured visits to police, fire and ambulance control rooms to build understanding of roles, capabilities, processes and communications.

Verbatim wording from the response

“HM Coastguard External Visits In order to address the Senior Coroner's concerns around control room level communication and understanding, all staff based at the Joint Rescue Coordination Centre in Fareham will partake in a series of Emergency Services Control Room visits (Police, Fire and Ambulance) commencing in September 2023.”

Source location

Response from Maritime and Coastguard Agency
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold joint Dorset Police–Coastguard meetings every six months to review working practices and terminology.

Verbatim wording from the response

“A Senior Manager from HMCG also attended the Force Incident Manager and Deployment Manager Continuing Professional Development days in July 2023. These Events are held several times a year to generate discussions about policies, processes, and deployments. These particular sessions served to improve understanding in terms of the respective obligations of Dorset Police and HMCG. This meeting was so positive and productive, that Dorset Police and HMCG have agreed to similar meetings every six months, for the specific purpose of reviewing our working practices and ensuring compliance. We also believe that these meetings will serve to improve the understanding of agency-specific terminology.”

Source location

Response from Dorset Police
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make custody leaflets printable in any language using Google Translate.

Verbatim wording from the response

“The leaflets used by Dorset Police can now be printed in any language following a successful trial of using the Google Translate translation software. It is also the intention of Chief Inspector Neil Phillips, in his capacity as Custody Lead for Dorset Police, to share this development with the National Custody Lead (based at the National Police Chiefs’ Council).”

Source location

Response from Dorset Police
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind custody staff through a News Bulletin about the 12 factors indicating increased risk.

Verbatim wording from the response

“Additionally, it is our intention to remind Custody Staff of the 12 factors indicating increased risk (as featured in the College of Policing Authorised Professional Practice - in relation to detention and custody risk assessment) by way of News Bulletin, and will then be reviewing, that due consideration is being given to these factors by Custody Staff, by way of dip sampling, as a part of our culture of continuous improvement within the Dorset Police Custody hierarchy.”

Source location

Response from Dorset Police
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a Custody Record dropdown menu to capture factors increasing detainee risk.

Verbatim wording from the response

“We have updated the Niche system in a way that we believe addresses this concern. A dropdown menu is now included in the Custody Record for every detainee for the purposes of capturing such information.”

Source location

Response from Dorset Police
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend Niche occurrence-log Section 2 to prompt consideration of detainee risk and vulnerability.

Verbatim wording from the response

“In short, we are in the process of implementing changes to Niche, locally, which will see Section 2 of Occurrence Logs on Niche amended, to prompt the Custody personnel to consider risk and vulnerability regarding the detainee in question.”

Source location

Response from Dorset Police
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the multilingual leaflet development with the National Custody Lead.

Verbatim wording from the response

“The leaflets used by Dorset Police can now be printed in any language following a successful trial of using the Google Translate translation software. It is also the intention of Chief Inspector Neil Phillips, in his capacity as Custody Lead for Dorset Police, to share this development with the National Custody Lead (based at the National Police Chiefs’ Council).”

Source location

Response from Dorset Police
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue encouraging fire and rescue services to follow existing JESIP doctrine and operational guidance.

Verbatim wording from the response

“In response to the recommendations made the NFCC believes that appropriate guidance is available, and we will continue to encourage all FRSs to follow existing JESIP doctrine and operational guidance while continuing to develop existing guidance to make its application more effective.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue developing existing operational guidance to make its application more effective.

Verbatim wording from the response

“In response to the recommendations made the NFCC believes that appropriate guidance is available, and we will continue to encourage all FRSs to follow existing JESIP doctrine and operational guidance while continuing to develop existing guidance to make its application more effective.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage with Dorset and Wiltshire Fire and Rescue Service to support effective multi-agency communication during incident response.

Verbatim wording from the response

“The NFCC have engaged with Dorset and Wiltshire FRS. The JESIP principles are well embedded within their service. They lead on multi agency training and working closely with the Local Resilience Forum to embed effective multiagency communication during the response phase.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the ResilienceDirect page with RNLI capability information for emergency services and search-and-rescue partners.

Verbatim wording from the response

“7. It is clear from the inquest that more work needs to be undertaken so that other emergency services/search and rescue partners understand the RNLI’s capabilities and how it operates.”

Source location

Response from Royal National Lifeboat Institution
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare materials for direct sharing with emergency-services partners covering RNLI capabilities and limitations, including search equipment and communication capabilities.

Verbatim wording from the response

“8. Further it is also clear that more work needs to be undertaken to ensure emergency services/search and rescue partners understand the terminology that is used in relation to the RNLI to avoid any confusion or misunderstanding with those emergency services/search and rescue partners. By way of example around the difference between tasking and launching.”

Source location

Response from Royal National Lifeboat Institution
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce effective aide-mémoires for control-room dispatchers and commanders supporting joint working with HM Coastguard.

Verbatim wording from the response

“We are also ensuring effective aide memoirs are in place for our dispatchers and commanders within our control room to support effective joint working with the HM Coastguard. This work has begun over the last few months and will be finalised during the forthcoming couple of months. The aim is to ensure that business-as-usual working between SWASFT and HM Coastguard is well embedded with key relationships formed, making sure that when the larger incidents happen we already have a strong working relationship.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a trained NILO cohort with two officers available around the clock to support incident commanders and partner agencies.

Verbatim wording from the response

“The Trust has a cohort of NILOs, who are trained to advise and support Incident Commanders, Police, Fire, military and other Government agencies on SWASFT’s operational capacity and capability to reduce risk and safely resolve incidents at which a SWASFT attendance may be required, including major incidents, complex or protracted multi-agency incidents. The Trust has two individuals on call 24/7 who can advise and deploy to support the response to incidents to ensure effective multiagency communication.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen SWASFT–HM Coastguard coordination through commander visits and control-room shadowing.

Verbatim wording from the response

“Invitations to attend JESIP courses are extended to colleagues from HM Coastguard. In addition, SWASFT is currently strengthening relationships by participating in a programme of visits by SWASFT and HM Coastguard commanders and other key role holders to other control rooms. This aims to further promoting shared understanding between SWASFT and HM Coastguard commanders of how each emergency service co-ordinates its response to incidents, and the terminology used by each service. During such a visit the visiting commander shadows the resident control commander, observing processes in operation and listening to communications with officers on-scene.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a standard operating procedure for notifying other emergency services and relevant utility providers about incidents.

Verbatim wording from the response

“A standard operating procedure is in place to guide the Emergency Medical Dispatchers in our Emergency Operations Centres (the EOCs – our control rooms in Bristol and Exeter) regarding receiving emergency calls from other emergency services, and when to notify the police, fire service, coastguard or utility providers of an incident to which an ambulance has been called. Outgoing calls to other services are made to dedicated blue light service lines into their control rooms in most cases.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide inter-control hailing and multiagency talkgroups enabling direct ambulance, police and fire control-room communication during major or significant incidents.

Verbatim wording from the response

“In the event of a Major or Significant Incident (Standby or Declared), each of SWASFT’s two EOCs can also notify, or be notified by, the police or fire services via an Inter Control Hailing Talkgroup. Following the initial notification, communications will be transferred to a specific multiagency talk group which will allow the three services to directly communicate regarding that incident through control rooms (while leaving the inter-control talkgroup free for any other notifications). This has been in place since late 2020.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement JESIP joint-working principles through commander, staff and control-room training, policies and procedures.

Verbatim wording from the response

“The JESIP Joint Doctrine (edition 3 published in October 2021) sets out principles for joint working between the different services, which SWASFT ensures are implemented through training and its own policies and standard operating procedures. Those principles include communicating using language which is clear, and free from technical jargon and abbreviations.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend JESIP course invitations to HM Coastguard colleagues.

Verbatim wording from the response

“Invitations to attend JESIP courses are extended to colleagues from HM Coastguard. In addition, SWASFT is currently strengthening relationships by participating in a programme of visits by SWASFT and HM Coastguard commanders and other key role holders to other control rooms. This aims to further promoting shared understanding between SWASFT and HM Coastguard commanders of how each emergency service co-ordinates its response to incidents, and the terminology used by each service. During such a visit the visiting commander shadows the resident control commander, observing processes in operation and listening to communications with officers on-scene.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and routinely exercise a three-way control-room call process enabling direct communication between ambulance, police and fire services during major incidents.

Verbatim wording from the response

“In 2019 multiagencies implemented a 3 way call process which can be instigated in the event of a Major Incident, to enable SWASFT and the police and fire services to directly communicate through control rooms. This process enables control rooms to effectively communicate on an open call (or via MSTEAMS in some areas) prior to the arrival of resources at the scene of an incident and facilitates effective command and control in the initial stages of an incident. The setting up of these calls are routinely exercised within the SWASFT EOCs.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide national risk-assessment principles addressing professional judgement and uncertainty in custody risk assessment.

Verbatim wording from the response

“There is very limited evidence on the effectiveness of risk assessment tools. These tools are designed to assist professional judgement. The College has produced risk assessment principles that give strong and consistent messages about assessing risk. The first of the ten principles makes clear that risk assessing is not a certain process and that assessors make decisions in situations of considerable uncertainty. Principle three makes clear that risk assessing is a matter of judgement and balance. Principle four states that harm can never be totally prevented. The ten risk principles, taken together, give comprehensive guidance on how to carry out risk assessment.”

Source location

Response from College of Policing
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a first-time-in-police-custody question to the APP risk-assessment checklist.

Verbatim wording from the response

“1. No set Risk Assessment question re first time in custody on the Niche/RMS custody record application or in APP.”

Source location

Response from College of Policing
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain APP guidance on release of detainees without an address, including risk assessment, referrals and written self-referral information.

Verbatim wording from the response

“other powers to detain (S34 Police and Criminal Evidence Act 1984). As set out below, in our experience, there would not have been sufficient grounds to detain Mr Ignatov for mental health assessment. This means that, regardless of his accommodation situation, he had to be released when the custody officer concluded that there were no grounds for continued detention. There is content in Detention and Custody APP on action to take if a person does not have an address when being released from custody. It must be borne in mind that it is not unusual for detainees to be of no fixed address, and it is noted in the APP that detainees could be referred to social care, hostels/refuges etc. There are two issues to be considered.”

Source location

Response from College of Policing
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Notify police forces when the amended risk-assessment checklist is issued.

Verbatim wording from the response

“The checklist sets out the questions which custody officers must ask when assessing detainees. Once this amendment has been made the College will write to forces informing them of the change. We are aware that many force’s custody systems are embedded within a wider records management systems and may take some time to update their systems.”

Source location

Response from College of Policing
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing JESIP-based training, assessment and resilience-forum arrangements address communication and interoperability concerns.

Verbatim wording from the response

“Although the Service was not directly involved in the search and rescue operation on this occasion, we work closely with our colleagues in the wider emergency services and search and rescue services, including police, ambulance, and His Majesty’s Coastguard. It is for the reasons you identify that we remain committed to the Joint Emergency Services Interoperability Principles (JESIP). The JESIP joint doctrine interoperability framework forms the foundation on which we train all our incident commanders and contains the five principles of joint working:”

Source location

Response from Dorset and Wiltshire Fire and Rescue
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Niche Technology cannot require customers to install patches or activate specific RMS changes.

Verbatim wording from the response

“I would not wish to pre-empt recommendations of the Minerva Criminal Justice Working Group on this matter, so the method of change is not presently clear. Further, I have not seen the response from the College of Policing who may issue additional guidance and changes to the risk assessment process that will need to be factored into any change we make to the RMS. I note also, that Niche Technology can not insist that customers install patches or turn on any specific change in their upgrades.”

Source location

Response from NicheRMS
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Home Force, rather than NPAS, should open the Emergency Services channel to enable communication between the relevant emergency services.

Verbatim wording from the response

“The second actions related to Section 5 subsection 2 part vi of the report and concentrated on the communication between the relevant emergency services. In brief, the home force, NPAS and HMCG all have access to Airwave and an Emergency Services channel should have been opened by the Home Force. This would have allowed the 3 services to communicate easily and is covered by the JESIP principles for matters of this type. RNLI do not have Airwave but have access to VHF which the HMCG also has so they are able to communicate in this way.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

RNLI and HMCG can communicate using VHF, so RNLI’s lack of Airwave access does not prevent communication by existing arrangements.

Verbatim wording from the response

“The second actions related to Section 5 subsection 2 part vi of the report and concentrated on the communication between the relevant emergency services. In brief, the home force, NPAS and HMCG all have access to Airwave and an Emergency Services channel should have been opened by the Home Force. This would have allowed the 3 services to communicate easily and is covered by the JESIP principles for matters of this type. RNLI do not have Airwave but have access to VHF which the HMCG also has so they are able to communicate in this way.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National guidance on releasing detainees without an address will be addressed by the College of Policing rather than Dorset Police.

Verbatim wording from the response

“The College of Policing have again indicated that they will be addressing this concern with you directly in their response to the report, on the basis that this is also a National issue.”

Source location

Response from Dorset Police
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National guidance on custody risk assessment will be addressed by the College of Policing rather than Dorset Police.

Verbatim wording from the response

“In preparing this response, we have been in contact with the College of Policing (who have also received the Regulation 28 report) and, on the basis that this is a National issue, they have indicated to us that they will be addressing this concern with you directly in their response to the Report.”

Source location

Response from Dorset Police
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing JESIP doctrine and NFCC operational guidance provide an appropriate response to interagency communication concerns, so no additional guidance is required.

Verbatim wording from the response

“In response to the recommendations made the NFCC believes that appropriate guidance is available, and we will continue to encourage all FRSs to follow existing JESIP doctrine and operational guidance while continuing to develop existing guidance to make its application more effective.”

Source location

Response from National Fire Chiefs Council
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Lifeboat communications should remain routed through Coastguard tasking; direct contact by other agencies is inappropriate because conflicting messages could distract crews.

Verbatim wording from the response

“5. As the Coastguard is the tasking authority and responsible for coordinating searches, the method of communication with the Lifeboat is via the Coastguard following IMSAR protocols as a maritime search and rescue capability. Having other multiple organisations able to communicate with the Lifeboat is not effective. It can lead to conflicting information being given and undermine effective tasking as well as creating a distraction for the crews receiving multiple messages. This, in turn, could hamper the effectiveness of the lifesaving service and lives could be lost if the crew are distracted or given conflicting information.”

Source location

Response from Royal National Lifeboat Institution
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Dorset Police are better placed to respond to many concerns addressed to multiple parties involved in the case.

Verbatim wording from the response

“It should be noted that many of the concerns raised in your Report do not fall under NHS England’s remit and I am only able to provide comment on those concerns relevant to NHS England. I note that you have addressed your Report to several parties involved in Ivan’s case, to include Dorset Police, who are better placed to respond to many of the concerns raised.”

Source location

Response from NHS England
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Translation and interpreting services are commissioned locally to reflect local population needs.

Verbatim wording from the response

“Regarding your concern over accessibility of resources, NHS England encourages local systems to consider how to best meet the needs of their population and address any inequalities in access and support. That includes providing information in languages and formats to meet the needs of the population. Any translation and interpreting service are commissioned at a local level, to reflect the local and population needs.”

Source location

Response from NHS England
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Many concerns in the report fall outside NHS England’s remit, so it can comment only on matters relevant to its functions.

Verbatim wording from the response

“It should be noted that many of the concerns raised in your Report do not fall under NHS England’s remit and I am only able to provide comment on those concerns relevant to NHS England. I note that you have addressed your Report to several parties involved in Ivan’s case, to include Dorset Police, who are better placed to respond to many of the concerns raised.”

Source location

Response from NHS England
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Search and rescue services are tasked through the Police and do not fall under NHS England’s remit.

Verbatim wording from the response

“Search and rescue services such as Coastguard and Mountain Rescue are tasked through the Police and do not fall under NHS remit. Any multi-agency working such as that which took place during the search for Ivan should be governed by the Joint Emergency Services Interoperability Principles: Home - JESIP Website.”

Source location

Response from NHS England
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Police Custody Healthcare Services, rather than Liaison and Diversion, are responsible for custody physical healthcare and pre-release assessments.

Verbatim wording from the response

“You also raised a concern over custody release practices and guidance. In Ivan’s case, while the Police did identify the need for referral to a mental health practitioner, it is not clear from your Report that a referral was made to the relevant Liaison & Diversion (L&D) Team or to the Police and Crime Commissioner (PCC) commissioned Police Custody Healthcare Services (PCHS) Team, who are commissioned by the Police directly, and who all advise the police on ‘Fitness to Release’ decisions. The L&D Team are a vulnerability service, not a local mental health crisis service. They are not responsible for providing any physical healthcare within a police custody setting or to undertake pre-release assessments, which falls under the remit of the PCHS.”

Source location

Response from NHS England
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing Detention and Custody APP guidance, including signposting and referrals before release, is considered sufficient for releasing people without a fixed address.

Verbatim wording from the response

“other powers to detain (S34 Police and Criminal Evidence Act 1984). As set out below, in our experience, there would not have been sufficient grounds to detain Mr Ignatov for mental health assessment. This means that, regardless of his accommodation situation, he had to be released when the custody officer concluded that there were no grounds for continued detention. There is content in Detention and Custody APP on action to take if a person does not have an address when being released from custody. It must be borne in mind that it is not unusual for detainees to be of no fixed address, and it is noted in the APP that detainees could be referred to social care, hostels/refuges etc. There are two issues to be considered.”

Source location

Response from College of Policing
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing professional-judgement arrangements are considered sufficient for assessing and managing custody risks; categorical high, medium and low grades are not needed.

Verbatim wording from the response

“There is very limited evidence on the effectiveness of risk assessment tools. These tools are designed to assist professional judgement. The College has produced risk assessment principles that give strong and consistent messages about assessing risk. The first of the ten principles makes clear that risk assessing is not a certain process and that assessors make decisions in situations of considerable uncertainty. Principle three makes clear that risk assessing is a matter of judgement and balance. Principle four states that harm can never be totally prevented. The ten risk principles, taken together, give comprehensive guidance on how to carry out risk assessment.”

Source location

Response from College of Policing
Page 2 · response
Published 12 June 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.19

  1. 1

    Continually assess and record incident commanders’ command competence through incident attendance and exercising in line with National Operational Guidance.

    Stated by Dorset & Wiltshire Fire and Rescue ServiceStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  2. 2

    Manage the reported issue through the Minerva Criminal Justice working group.

    Stated by Niche TechnologyStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  3. 3

    Circulate the report’s facts to Niche Technology customer forces.

    Stated by Niche TechnologyStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  4. 4

    Arrange reciprocal visits between the HMCG and NPAS operations centres.

    Stated by National Police Air ServiceStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  5. 5

    Hold quarterly meetings between NPAS operations leadership and the Assistant Chief Coastguard on emerging themes, strategies and joint-working opportunities.

    Stated by National Police Air ServiceStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  6. 6

    Complete the Senior Coroner’s familiarisation visit to the NPAS Bournemouth base.

    Stated by National Police Air ServiceStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  7. 7

    Share learning and best practice from inter-agency liaison across the HM Coastguard community.

    Stated by His Majesty's Coastguard ("HM CoastguardStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  8. 8

    Increase stakeholder-engagement capacity and strengthen communication with equivalent-level personnel across identified emergency-service and search-and-rescue organisations.

    Stated by His Majesty's Coastguard ("HM CoastguardStated in progressThe respondent said that this action was in progress when they made their response on 12 June 2023.
  9. 9

    Review custody staff consideration of increased-risk factors through dip sampling.

    Stated by Dorset PoliceStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  10. 10

    Develop working relationships with Blue Light Services to improve multi-agency cooperation.

    Stated by Dorset PoliceStated in progressThe respondent said that this action was in progress when they made their response on 12 June 2023.
  11. 11

    Establish a process providing additional national assurance about JESIP application across blue-light services.

    Stated by National Fire Chiefs CouncilStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  12. 12

    Track Prevention of Future Deaths Reports and share them with NFCC members to support learning and improvement.

    Stated by National Fire Chiefs CouncilStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  13. 13

    Work with the Coastguard to participate in partner awareness open-day events showcasing RNLI capabilities to emergency-services and search-and-rescue partners.

    Stated by Royal National Lifeboat InstitutionStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  14. 14

    Establish an on-duty Tactical Level Commander role and Significant Incident process for complex incidents.

    Stated by South Western Ambulance Service NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  15. 15

    Establish regional emergency-services meetings involving police, fire and coastguard representatives.

    Stated by South Western Ambulance Service NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 June 2023.
  16. 16

    Discuss all received Prevention of Future Deaths reports through the Regulation 28 Working Group.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  17. 17

    Share key learning and insights from Prevention of Future Deaths reports across NHS national and regional systems.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 12 June 2023.
  18. 18

    Incorporate the Dorset CJLD–Police memorandum of understanding into regular contract monitoring.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.
  19. 19

    Incorporate learning from the incident into College training and guidance.

    Stated by College of Policing and National Police Chiefs’ CouncilStated plannedThe respondent said that this action was planned when they made their response on 12 June 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.4

  1. 1

    Responsibility for ambulance staff training does not lie with the organisation.

    Stated by Association of Ambulance Chief ExecutivesOutside remitThe respondent said that this matter was outside its role or authority.
  2. 2

    The organisation is not constituted to mandate or instruct ambulance service providers.

    Stated by Association of Ambulance Chief ExecutivesOutside remitThe respondent said that this matter was outside its role or authority.
  3. 3

    The described circumstances would not have met the threshold for detention for a mental health assessment, despite some indicators of risk.

    Stated by College of Policing and National Police Chiefs’ CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  4. 4

    Police cannot take further action or detain a person without additional legal grounds for a mental health assessment; no additional detention powers exist.

    Stated by College of Policing and National Police Chiefs’ CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continually assess and record incident commanders’ command competence through incident attendance and exercising in line with National Operational Guidance.

Verbatim wording from the response

“These principles are applied at all levels of our incident command from level 1 (initial) to level 4 (strategic). Following the initial acquisition of skills, the command competence of individual Dorset”

Source location

Response from Dorset and Wiltshire Fire and Rescue
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Manage the reported issue through the Minerva Criminal Justice working group.

Verbatim wording from the response

“Current action taken to respond to the Report following the Inquest into the death of Ivan Rumenov Ignatov As a matter of priority, the Minerva Programme Director will manage the issue raised in your report with the Minerva Criminal Justice working group.”

Source location

Response from NicheRMS
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate the report’s facts to Niche Technology customer forces.

Verbatim wording from the response

“Action has already been taken which includes:”

Source location

Response from NicheRMS
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange reciprocal visits between the HMCG and NPAS operations centres.

Verbatim wording from the response

“• Reciprocal visits between the HMCG / NPAS Ops Centres - to be arranged.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold quarterly meetings between NPAS operations leadership and the Assistant Chief Coastguard on emerging themes, strategies and joint-working opportunities.

Verbatim wording from the response

“• Quarterly meetings between C/Insp Ops and Assistant Chief Coastguard to discuss any emerging themes, strategies and joint working opportunities.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the Senior Coroner’s familiarisation visit to the NPAS Bournemouth base.

Verbatim wording from the response

“The Senior Coroner requested a visit to NPAS Bournemouth to get a greater understanding of the work we do. This has been completed and there is an open invitation for any further visits that are required.”

Source location

Response from National Police Air Service
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning and best practice from inter-agency liaison across the HM Coastguard community.

Verbatim wording from the response

“Learning and best practice garnered from this inter-agency liaison will also be shared more widely across the entire HM Coastguard community to further develop the work already being undertaken by Coastal Area Commanders and RCCMs in different parts of the UK.”

Source location

Response from Maritime and Coastguard Agency
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase stakeholder-engagement capacity and strengthen communication with equivalent-level personnel across identified emergency-service and search-and-rescue organisations.

Verbatim wording from the response

“Further stakeholder engagement Additionally, from September 2023, the JRCC Manager will be working closely with HM Coastguard's Coastal Operations Area Commander to increase resources for and further build on stakeholder engagement. They cumulatively have in excess of 45 years' experience working for HM Coastguard and working with other search and rescue organisations.”

Source location

Response from Maritime and Coastguard Agency
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review custody staff consideration of increased-risk factors through dip sampling.

Verbatim wording from the response

“Additionally, it is our intention to remind Custody Staff of the 12 factors indicating increased risk (as featured in the College of Policing Authorised Professional Practice - in relation to detention and custody risk assessment) by way of News Bulletin, and will then be reviewing, that due consideration is being given to these factors by Custody Staff, by way of dip sampling, as a part of our culture of continuous improvement within the Dorset Police Custody hierarchy.”

Source location

Response from Dorset Police
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop working relationships with Blue Light Services to improve multi-agency cooperation.

Verbatim wording from the response

“Dorset Police is developing those relationships further with all, so-called, Blue Light Services.”

Source location

Response from Dorset Police
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a process providing additional national assurance about JESIP application across blue-light services.

Verbatim wording from the response

“One such incident was the attack at Manchester Arena and the subsequent recommendations of the Manchester Arena Inquiry. The recommendations are now being overseen through a Ministerial board with national blue light services. Part of the work linked to the Board, being led by NFCC and other blue light partners, is to establish a process of providing additional national assurance about the application of JESIP across blue light services, and this work will commence in autumn 2023.”

Source location

Response from National Fire Chiefs Council
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Track Prevention of Future Deaths Reports and share them with NFCC members to support learning and improvement.

Verbatim wording from the response

“Thank you for raising the concern in relation to the death of Ivan Rumenov Ignatov on 11 August 2020. It is with great sadness that I read about the circumstances of his death. The National Fire Chiefs Council (NFCC) is committed to a culture of learning and improvement and seeks to support fire and rescue services (FRSs) to embed a learning culture. We actively track Prevention of Future Deaths Reports and share them with our members to ensure all opportunities for improvement are taken.”

Source location

Response from National Fire Chiefs Council
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Coastguard to participate in partner awareness open-day events showcasing RNLI capabilities to emergency-services and search-and-rescue partners.

Verbatim wording from the response

“10. The RNLI will also work with the Coastguard to participate in some partner awareness ‘open day’ events that showcase capabilities between emergency services/search and rescue partners.”

Source location

Response from Royal National Lifeboat Institution
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an on-duty Tactical Level Commander role and Significant Incident process for complex incidents.

Verbatim wording from the response

“Over the last 18 months we have instituted a Tactical Level Commander on duty within our control rooms and implemented a Significant Incident process to provide focus to complex incidents. In the event of a complex incident this should ensure adequate command arrangements are put into place. This role is also co-located with our special operations desk which dispatches our specialist responders (including Hazardous Area Response Teams - HART) and frequently communicates with multiagency partners.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 4 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish regional emergency-services meetings involving police, fire and coastguard representatives.

Verbatim wording from the response

“Work is also underway at present to set up Regional Head of Emergency Services meetings to include police, fire and coastguard.”

Source location

Response from South Western Ambulance Service NHS Foundation Trust
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all received Prevention of Future Deaths reports through the Regulation 28 Working Group.

Verbatim wording from the response

“I would like to provide assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share key learning and insights from Prevention of Future Deaths reports across NHS national and regional systems.

Verbatim wording from the response

“I would like to provide assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate the Dorset CJLD–Police memorandum of understanding into regular contract monitoring.

Verbatim wording from the response

“NHS England has been sighted on the agreed actions between Dorset Healthcare Criminal Justice Liaison and Diversion Team (Dorset CJLD) and Dorset Police to improve their working practices. There are a number of comprehensive actions being taken to include a new referral form and process between CJLD and the Police, joint training, a review of leaflets used to ensure that they are appropriate and can be understood by detainees, as well as a new memorandum of understanding between Dorset Police and the CJLD setting out the operational policy in place within the custody setting. This memorandum will be shared with NHS England so that it can be incorporated into the regular contract monitoring process. I understand that you have been informed of these actions separately by Dorset Healthcare University NHS Foundation Trust.”

Source location

Response from NHS England
Page 2 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate learning from the incident into College training and guidance.

Verbatim wording from the response

“Thank you for your letter dated 8th June 2023 regarding the death of Ivan Ignatov which occurred between the 19th and 23rd July 2020. We were saddened to hear of the circumstances and the loss felt by Mr Ignatov’s family and friends. These cases are always tragic and it is incumbent on all of us to ensure that lessons are learned. We would like to assure you that we take the recommendations in your report extremely seriously and will ensure that the learning from this incident will be incorporated into our training and guidance. Thank you for your work and for identifying matters of concern.”

Source location

Response from College of Policing
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for ambulance staff training does not lie with the organisation.

Verbatim wording from the response

“AACE are not responsible for the training of ambulance staff, however we are aware that within ambulance services at a regional level, training is often reviewed and updated and where possible joint training”

Source location

Response from Associations of Ambulance Chief Executives
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The organisation is not constituted to mandate or instruct ambulance service providers.

Verbatim wording from the response

“It may be helpful for us to explain that AACE is a private company owned by the English and Welsh Ambulance NHS Trusts. It exists to provide ambulance services with a central organisation that supports, co-ordinates and implements nationally agreed policy. Our primary focus is the ongoing development of the English ambulance services and the improvement of patient care. It is a company owned by NHS organisations and possesses the intellectual property rights of the Joint Royal Colleges Ambulance Liaison Committee UK ambulance service clinical practice guidelines (the “JRCALC guidelines”). AACE is not constituted to mandate or instruct ambulance service providers however it has national influence via the regular meetings of ambulance Chief Executives and Trust Chairs along with a network of national specialist sub-groups.”

Source location

Response from Associations of Ambulance Chief Executives
Page 1 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The described circumstances would not have met the threshold for detention for a mental health assessment, despite some indicators of risk.

Verbatim wording from the response

“other powers to detain (S34 Police and Criminal Evidence Act 1984). As set out below, in our experience, there would not have been sufficient grounds to detain Mr Ignatov for mental health assessment. This means that, regardless of his accommodation situation, he had to be released when the custody officer concluded that there were no grounds for continued detention. There is content in Detention and Custody APP on action to take if a person does not have an address when being released from custody. It must be borne in mind that it is not unusual for detainees to be of no fixed address, and it is noted in the APP that detainees could be referred to social care, hostels/refuges etc. There are two issues to be considered.”

Source location

Response from College of Policing
Page 3 · response
Published 12 June 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Police cannot take further action or detain a person without additional legal grounds for a mental health assessment; no additional detention powers exist.

Verbatim wording from the response

“Firstly, is there a likelihood that the detainee may come to harm – the police can signpost detainees to support services but do not have powers to take further action unless their behaviour gives rise to concerns about a person’s mental health to the extent that they should be subject to a mental health assessment under mental health legislation. For this to happen, there would need to be a belief that the person presented a risk of significant harm to themselves or others. Whilst there were some indicators of this in the case of Mr Ignatov, in our experience, the circumstances as described would not have met the threshold to justify detaining him for the purposes of mental health assessment. In such cases, options for the custody officers include signposting detainees to available support before release. There are no additional powers to detain.”

Source location

Response from College of Policing
Page 3 · response
Published 12 June 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026