PFD report

Michael Pugh · Prevention of Future Deaths report

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Issued 25 Jul 2025•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to carry out and record ACCT observations at unpredictable times
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processesPart of recurring concern: Unreliable recording of required observations in care and custody
  2. Inadequate training on the ACCT process
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Promote the Safety Learning Reference Library to new staff during induction and signpost it to all staff during the next national safety focus initiative.

    Stated by HM Prison and Probation ServiceStated plannedThe respondent said that this action was planned when they made their response on 28 July 2025.
  2. Action

    Provide role-specific ACCT training to staff undertaking key ACCT case-management roles, including assessors and case coordinators.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.
  3. Action

    Maintain an online Safety Learning Reference Library with ACCT guidance, templates, training materials and observation-recording resources accessible to staff.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to carry out and record ACCT observations at unpredictable times

Wider context from the report

“(1) The prison officers who gave evidence in relation to observations on 28th and 29th June 2024 were relatively new recruits, one having 3 months experience following POEL training and the other 1 month experience. Both officers gave evidence that following their POEL training their understanding of the ACCT process was incomplete; one stating “observations were explained but I didn’t have a fair idea what to do or how to undergo the process”, another stating “I didn’t understand the importance of observing a prisoner at unpredictable times. Even though I was told the observations should be hourly it was not explained to me how to stagger timing. I misunderstood what was required of me in recording the details when I recorded them as having happened at 13.00, 14.00, 15.00 and 16.00. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes; Unreliable recording of required observations in care and custody.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate training on the ACCT process

Wider context from the report

“(1) The prison officers who gave evidence in relation to observations on 28th and 29th June 2024 were relatively new recruits, one having 3 months experience following POEL training and the other 1 month experience. Both officers gave evidence that following their POEL training their understanding of the ACCT process was incomplete; one stating “observations were explained but I didn’t have a fair idea what to do or how to undergo the process”, another stating “I didn’t understand the importance of observing a prisoner at unpredictable times. Even though I was told the observations should be hourly it was not explained to me how to stagger timing. I misunderstood what was required of me in recording the details when I recorded them as having happened at 13.00, 14.00, 15.00 and 16.00. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote the Safety Learning Reference Library to new staff during induction and signpost it to all staff during the next national safety focus initiative.

Verbatim wording from the response

“include examples of best practice for carrying out ACCT observations. Going forward HMP Swaleside will promote the Safety Learning Reference Library to new members of staff during their induction and, furthermore, will signpost the Safety Learning Reference Library to all staff during the HMPPS annual national safety focus initiative being held next month.”

Source location

Response from HM Prison & Probation Service
Page 2 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide role-specific ACCT training to staff undertaking key ACCT case-management roles, including assessors and case coordinators.

Verbatim wording from the response

“Additionally, any member of staff who undertakes a key role relating to ACCT case management, for example ACCT assessors or case co-ordinators, receives training specific to these roles.”

Source location

Response from HM Prison & Probation Service
Page 1 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain an online Safety Learning Reference Library with ACCT guidance, templates, training materials and observation-recording resources accessible to staff.

Verbatim wording from the response

“In addition to the training HMPPS has an online Safety Learning Reference Library which holds various guidance, templates and training material, all of which are accessible to all staff via the HMPPS intranet. The library includes an area dedicated to ACCT where staff can access a ‘Recording Observations’ video guide as well as a written guide, both of which”

Source location

Response from HM Prison & Probation Service
Page 1 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all new prison officers with a full day of suicide and self-harm prevention training, including ACCT procedures and observation recording requirements.

Verbatim wording from the response

“All new members of staff receive a full day of training on suicide and self-harm prevention during their POELT training. This includes training on the ACCT process and the appropriate timings and intervals of when ACCT observations need to be carried out and recorded. Following completion of POELT training, new entry officers have a two week local induction before ‘going live’ and becoming fully operational. Part of this local induction programme at Swaleside includes ACCT upskilling and a session based on completion of ACCT documents and recording of ACCT observations. The local training team keep a record of these sessions. Any further training needs for staff would be identified and delivered locally.”

Source location

Response from HM Prison & Probation Service
Page 1 · response
Published 28 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026