PFD report

John Atkinson · Prevention of Future Deaths report

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Issued 29 Nov 2016•South Yorkshire (Eastern)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Lack of effective communication between mental health professionals at differing levels
  2. Failure to identify changes in presentation and level of risk
  3. Failure to seek doctors' input when presentation or level of risk changes
    Part of recurring concern: Failure to seek medical attention when a person's condition warrants itPart of recurring concern: Unreliable escalation by care staff for required medical attention
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Review the Patient and Public Engagement Strategy to strengthen communication and involvement of carers.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  2. Action

    Implement a management action plan addressing the care coordinator’s practice.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  3. Action

    Review risk assessments and risk management during Intensive Community Therapies Team staff supervision.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Trust found no change in home-treatment guidance and is assessing whether reported access difficulties reflect cultural or perceptual factors.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of effective communication between mental health professionals at differing levels

Wider context from the report

“(4) Lack of effective communication between mental health professionals at differing levels and also between those professionals and the patient and the patient’s family. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify changes in presentation and level of risk

Wider context from the report

“(2) Failure of the care co-ordinator to identify changes in presentation and level of risk and to seek a doctors input. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to seek doctors' input when presentation or level of risk changes

Wider context from the report

“(2) Failure of the care co-ordinator to identify changes in presentation and level of risk and to seek a doctors input. ”

Is this part of a recurring concern?

Yes — Failure to seek medical attention when a person's condition warrants it; Unreliable escalation by care staff for required medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of updated risk assessments after key events or significant deterioration in presentation

Wider context from the report

“(1) Lack of updated Risk Assessments when key events occurred or there was a significant deterioration in presentation. ”

Is this part of a recurring concern?

Yes — Failure to update risk assessments after material changes or safety events.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to manage patients under the care of departing staff

Wider context from the report

“(3) Absence of an effective and robust system to identify and then manage patients under the care of departing staff (for example care co-ordinator). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of effective communication between mental health professionals, patients and patients' families

Wider context from the report

“(4) Lack of effective communication between mental health professionals at differing levels and also between those professionals and the patient and the patient’s family. ”

Is this part of a recurring concern?

Yes — Failure to ensure care staff can communicate effectively with residents and patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Difficulty in consultant psychiatrists accessing Home Treatment Team Services when needed

Wider context from the report

“(5) Difficulty in consultant psychiatrists accessing Home Treatment Team Services when they considered a need (since a change in emphasis in interpreting the guidelines from the end of 2014). ”

Is this part of a recurring concern?

Yes — Unreliable community Home Treatment Team care pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of an effective system to identify patients under the care of departing staff

Wider context from the report

“(3) Absence of an effective and robust system to identify and then manage patients under the care of departing staff (for example care co-ordinator). ”

Is this part of a recurring concern?

Yes — Unreliable patient identification during healthcare contacts.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Patient and Public Engagement Strategy to strengthen communication and involvement of carers.

Verbatim wording from the response

“The Trust has recently reviewed its Patient and Public Engagement Strategy which includes an expectation that staff involve and communicate with carers, a further enhancement of the Triangle of Care work.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 6 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a management action plan addressing the care coordinator’s practice.

Verbatim wording from the response

“The Trust has made sure that the care coordinator is aware of the formal concerns raised by you in your Regulation 28 Report and the concerns raised by the family regarding failures in her practice. She is a reflective practitioner and has already changed her practice in light of the tragic death of Mr Atkinson. This member of staff is formally employed by Rotherham Metropolitan Borough Council (RMBC) but is seconded to the Trust. Therefore the Trust has made her employing organisation aware of the concerns and the management action plan. The care coordinator is an experienced member of staff who has previously identified competencies in relation to risk management. However extra training will be provided for her to ensure her practice is updated and a specific management action plan is in place to facilitate this.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 4 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review risk assessments and risk management during Intensive Community Therapies Team staff supervision.

Verbatim wording from the response

“The issues of effective risk management are being addressed throughout the ICT team as described earlier in my response. The team manager, as part of their role, reviews risk assessments and risk management during staff supervision and this is part of the ICT action plan put in place to address any systemic issues.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 4 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission tailored STORM risk-management training for Intensive Community Therapies Team staff.

Verbatim wording from the response

“The policy clearly describes the expectation to review risk following any significant event or clinical change in a patient’s presentation. In Mr Atkinson’s case this did not occur as expected and therefore the Trust has taken measures in relation to the care coordinator’s performance to address this. Furthermore the Trust recognises that staff in the Intensive Community Therapies Team (ICT) require a strengthened approach to risk management given the complexities of their patient group. The Trust has therefore commissioned some tailored STORM training (Skills based Training on Risk Management) due to be delivered during February and March 2017. Furthermore each member of staff in the ICT team will have completed two TED educational sessions during January 2017 (Kevin Briggs- “The Bridge between suicide and life”, and “Overcoming hopelessness”).”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 3 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional risk-management training to the care coordinator.

Verbatim wording from the response

“The Trust has made sure that the care coordinator is aware of the formal concerns raised by you in your Regulation 28 Report and the concerns raised by the family regarding failures in her practice. She is a reflective practitioner and has already changed her practice in light of the tragic death of Mr Atkinson. This member of staff is formally employed by Rotherham Metropolitan Borough Council (RMBC) but is seconded to the Trust. Therefore the Trust has made her employing organisation aware of the concerns and the management action plan. The care coordinator is an experienced member of staff who has previously identified competencies in relation to risk management. However extra training will be provided for her to ensure her practice is updated and a specific management action plan is in place to facilitate this.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 4 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Home Treatment Team access through criteria review, prospective review and a referrer accessibility survey.

Verbatim wording from the response

“The Trust has reviewed the Home Treatment Team criteria and undertaking a prospective audit in January 2017 to ascertain if any teams perceive a difficulty accessing home treatment. A survey of all referrers to ascertain views on accessibility will be undertaken using a SurveyMonkey® audit. A group of consultant psychiatrists and the Rotherham Associate Nurse Director have been tasked with undertaking this review. As far as we are aware there has been no change of emphasis in the guidance for access to home treatment therefore we are identifying if there is a cultural or perception aspect to this concern. I have attached the current guidance in Appendix B.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 6 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly risk-review audits and supervision snapshot audits, incorporating them into the 2017 Clinical Audit Programme.

Verbatim wording from the response

“The Trust’s internal trainer has assured me that the STORM training package includes the key issues of accelerating risk and risk profiling in order that staff clearly understand the expectation to update risk assessments regularly when there is a change in presentation. In order to understand the impact of these additional measures the Trust is undertaking weekly audits of risk reviews and snap-shot audits via staff supervision. This is also incorporated in the RDaSH Clinical Audit Programme 2017. As an additional measure the Trust has scheduled a Quality Review of the ICT Team during January 2017 (conducted by RDaSH staff who work outside of the ICT Team) to independently monitor the rapid improvement plan.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 3 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver Triangle of Care awareness sessions to Intensive Community Therapies Team staff.

Verbatim wording from the response

“The Trust has attempted to address the issue of communication and coproduction between patients, carers and staff over the last few years and therefore it is particularly disappointing that this issue has again been raised as a concern. For example you may recall from previous formal communications, that the Trust launched the “Triangle of Care” initiative during 2015 which is a National Programme to bridge the gap between professionals and carers. This initiative has been successfully implemented within the Rotherham inpatient wards therefore we have initiated increased awareness sessions to be delivered to the ICT staff group on 24 January and 9 February 2017. The sessions are delivered by carers and have been successful in reducing inpatient carer related complaints.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 5 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and assess an improved patient-allocation system for staff absences, including a flow chart, interim oversight, risk assessment and RAG prioritisation.

Verbatim wording from the response

“The ICT team is presently reviewing an improved system of allocating patients when staff members are unavailable due to sickness, planned leave or resignation. The service manager is working with the team to devise a simple flow chart which clearly identifies the system of allocating patients. As part of this work there is a review of leadership roles within the ICT team, again part of the improvement plan. Presently the team manager is responsible for oversight of patients when the care coordinator is absent and a process of risk assessing each client is in place pending re-allocation. A “RAG” (red, amber and green) rating system is in place which identifies an individual’s risk profile to categorise those patients who need immediate input and those who may require less rigorous oversight.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 5 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust found no change in home-treatment guidance and is assessing whether reported access difficulties reflect cultural or perceptual factors.

Verbatim wording from the response

“The Trust has reviewed the Home Treatment Team criteria and undertaking a prospective audit in January 2017 to ascertain if any teams perceive a difficulty accessing home treatment. A survey of all referrers to ascertain views on accessibility will be undertaken using a SurveyMonkey® audit. A group of consultant psychiatrists and the Rotherham Associate Nurse Director have been tasked with undertaking this review. As far as we are aware there has been no change of emphasis in the guidance for access to home treatment therefore we are identifying if there is a cultural or perception aspect to this concern. I have attached the current guidance in Appendix B.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 6 · response
Published 12 February 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Deliver two TED educational sessions to each Intensive Community Therapies Team staff member.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2017.
  2. 2

    Develop and modify a rapid improvement plan for Intensive Community Therapies Team working practices and clinical demand.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  3. 3

    Reassess patients and provide tapered discharge through senior nurse and nurse consultant review clinics.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  4. 4

    Assess options for increasing out-of-hours community capacity to review higher-risk patients who do not meet Home Treatment Team criteria.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2017.
  5. 5

    Establish geographical triumvirate leadership teams to monitor the rapid improvement plan.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  6. 6

    Monitor and manage patient waits weekly, prioritising patients who have waited longest.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  7. 7

    Conduct an independent Quality Review of the Intensive Community Therapies Team to monitor the rapid improvement plan.

    Stated by Rotherham Doncaster and South Humber NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver two TED educational sessions to each Intensive Community Therapies Team staff member.

Verbatim wording from the response

“The policy clearly describes the expectation to review risk following any significant event or clinical change in a patient’s presentation. In Mr Atkinson’s case this did not occur as expected and therefore the Trust has taken measures in relation to the care coordinator’s performance to address this. Furthermore the Trust recognises that staff in the Intensive Community Therapies Team (ICT) require a strengthened approach to risk management given the complexities of their patient group. The Trust has therefore commissioned some tailored STORM training (Skills based Training on Risk Management) due to be delivered during February and March 2017. Furthermore each member of staff in the ICT team will have completed two TED educational sessions during January 2017 (Kevin Briggs- “The Bridge between suicide and life”, and “Overcoming hopelessness”).”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 3 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and modify a rapid improvement plan for Intensive Community Therapies Team working practices and clinical demand.

Verbatim wording from the response

“The information outlined below details the Trust’s response and actions following Mr Atkinson’s death, specifically in relation to points 1-5 above. In addition the Trust developed a rapid improvement plan during October 2016 to support the working practices of the Intensive Community Therapies Team (ICT) and in relation to the increased clinical demand. It has been modified further following your Regulation 28 Report. This plan is enclosed as Appendix A. Also worthy of note is that at the start of October 2016 the Trust completed a management review as part of its transformation programme. Each of the three main geographical areas covered by the Trust (Rotherham, Doncaster and North Lincolnshire) now has its own triumvirate leadership teams consisting of a Care Group Director, an Associate Medical Director and an Associate Nurse Director.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reassess patients and provide tapered discharge through senior nurse and nurse consultant review clinics.

Verbatim wording from the response

“Patients are being reassessed and a tapered discharge process is in place through review clinics where a senior nurse and nurse consultants are focusing their efforts.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 5 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess options for increasing out-of-hours community capacity to review higher-risk patients who do not meet Home Treatment Team criteria.

Verbatim wording from the response

“This discussion developed new learning as there was an identification that there are patients who do not require home treatment level input but who may require a level of input beyond that which staffing levels in community teams currently permit. We therefore intend to address this by looking into the possibility of increased capacity to conduct basic out of hours patient reviews where higher risk situations can be managed for patients who do not meet the criteria for home treatment.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 7 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish geographical triumvirate leadership teams to monitor the rapid improvement plan.

Verbatim wording from the response

“The information outlined below details the Trust’s response and actions following Mr Atkinson’s death, specifically in relation to points 1-5 above. In addition the Trust developed a rapid improvement plan during October 2016 to support the working practices of the Intensive Community Therapies Team (ICT) and in relation to the increased clinical demand. It has been modified further following your Regulation 28 Report. This plan is enclosed as Appendix A. Also worthy of note is that at the start of October 2016 the Trust completed a management review as part of its transformation programme. Each of the three main geographical areas covered by the Trust (Rotherham, Doncaster and North Lincolnshire) now has its own triumvirate leadership teams consisting of a Care Group Director, an Associate Medical Director and an Associate Nurse Director.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor and manage patient waits weekly, prioritising patients who have waited longest.

Verbatim wording from the response

“Patient waits are now effectively being monitored and managed on a weekly basis, ensuring no-one is “slipping through the net” and enabling the team manager to prioritise patients who have been waiting longest.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 5 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an independent Quality Review of the Intensive Community Therapies Team to monitor the rapid improvement plan.

Verbatim wording from the response

“The Trust’s internal trainer has assured me that the STORM training package includes the key issues of accelerating risk and risk profiling in order that staff clearly understand the expectation to update risk assessments regularly when there is a change in presentation. In order to understand the impact of these additional measures the Trust is undertaking weekly audits of risk reviews and snap-shot audits via staff supervision. This is also incorporated in the RDaSH Clinical Audit Programme 2017. As an additional measure the Trust has scheduled a Quality Review of the ICT Team during January 2017 (conducted by RDaSH staff who work outside of the ICT Team) to independently monitor the rapid improvement plan.”

Source location

2016-0429-Response-by-Rotherham-Doncaster-and-South-Humber-NHS-Trust
Page 3 · response
Published 12 February 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026