PFD report

Joan WHITWORTH · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 29 Jul 2025•Northumberland

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to conduct speech and language therapy assessment using referral information, eating observation and care records
    Part of recurring concern: Failure to provide timely speech and language therapy for swallowing risks
  2. Failure to ensure staff have current Basic Life Support and First Aid at Work training
    Part of recurring concern: Failure to ensure staff competence in resuscitationPart of recurring concern: Inadequate staff competence to provide first aid
  3. Lack of staff training and competence in care plans, MUST, BMI calculation and nutritional risk assessment
    Part of recurring concern: Inadequate staff competence in care planning
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Deliver an IDDSI diet competency assessment to all staff and require completion by 30 September 2025.

    Stated by Hill Care GroupStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2025.
  2. Action

    Operate an electronic training platform with expiry alerts and scheduled weekly compliance reports for home managers.

    Stated by Hill Care GroupStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  3. Action

    Deliver face-to-face modified-food preparation training to Hill Care cooks and chefs, including practical preparation of different consistencies.

    Stated by Hill Care GroupStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The measures described are considered sufficient to satisfy the concerns, so no further safety work is proposed.

    Stated by Hill Care GroupNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct speech and language therapy assessment using referral information, eating observation and care records

Wider context from the report

“1. Whilst pertinent information was not provided to SALT, I am concerned that at assessment on 21 February 2023 there was no reliance upon the information provided in the referral to SALT which identified a concern for her swallow, coughing, weight loss choking. Instead the assessment was based on the verbal account of a member of care home staff. There was no observation of the deceased eating and there was no inspection of her care records. ”

Is this part of a recurring concern?

Yes — Failure to provide timely speech and language therapy for swallowing risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure staff have current Basic Life Support and First Aid at Work training

Wider context from the report

“2. Basic Life Support and First Aid at Work I am concerned that a Registered General Nurse and a Senior Care Assistant were not in date with their training in Basic Life Support and First Aid at Work. I am further concerned that it could not be confirmed if an Agency Care Worker was up to date with their training in Basic Life Support and First Aid at Work. ”

Is this part of a recurring concern?

Yes — Failure to ensure staff competence in resuscitation; Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of staff training and competence in care plans, MUST, BMI calculation and nutritional risk assessment

Wider context from the report

“3. Training I am concerned that a Senior Care Assistant could not recall having received any formal training in the preparation of Care Plans, no training on MUST or calculating BMI yet was completing care plans and documents. I am further concerned than when the Senior Care Assistant completed the Nutritional Risk Assessment, on three dates the deceased was identified as high risk yet there was no referral to the GP, dietician or consideration of referral to SALT. I am concerned that in the absence of training there was not an understanding of the assessment. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence in care planning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to refer residents identified as high nutritional risk to appropriate clinical services

Wider context from the report

“3. Training I am concerned that a Senior Care Assistant could not recall having received any formal training in the preparation of Care Plans, no training on MUST or calculating BMI yet was completing care plans and documents. I am further concerned than when the Senior Care Assistant completed the Nutritional Risk Assessment, on three dates the deceased was identified as high risk yet there was no referral to the GP, dietician or consideration of referral to SALT. I am concerned that in the absence of training there was not an understanding of the assessment. ”

Is this part of a recurring concern?

Yes — Unreliable escalation by care staff for required medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure food provided conforms to residents' identified diet plans

Wider context from the report

“5. Normal Diet IDDSI L7 easy chew and to avoid difficult textures. I am concerned that a chef in evidence at the inquest was not aware that breaded fish was not a suitable food stuff in the diet identified for the deceased. I am concerned that other residents could be fed inappropriate food stuffs that are not in line with their identified diet plans. ”

Is this part of a recurring concern?

Yes — Inadequate provision of food for care residents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide pertinent referral information to speech and language therapy

Wider context from the report

“1. Whilst pertinent information was not provided to SALT, I am concerned that at assessment on 21 February 2023 there was no reliance upon the information provided in the referral to SALT which identified a concern for her swallow, coughing, weight loss choking. Instead the assessment was based on the verbal account of a member of care home staff. There was no observation of the deceased eating and there was no inspection of her care records. ”

Is this part of a recurring concern?

Yes — Failure to provide timely speech and language therapy for swallowing risks; Insufficient detail in referrals for safe risk assessment and prioritisation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure agency staff receive and have verified induction

Wider context from the report

“4. Agency staff - induction I am concerned that an agency member of staff remained in the dining room and was last seen standing next to the alarm bell cord. The care assistant did not intervene immediately when the deceased showed signs of choking and instead sought help. I am further concerned that it could not be confirmed if the agency staff had undergone an induction. ”

Is this part of a recurring concern?

Yes — Failure to provide adequate and accessible staff induction; Inadequate competence assurance and induction for agency staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in care assistant intervention when a resident shows signs of choking

Wider context from the report

“4. Agency staff - induction I am concerned that an agency member of staff remained in the dining room and was last seen standing next to the alarm bell cord. The care assistant did not intervene immediately when the deceased showed signs of choking and instead sought help. I am further concerned that it could not be confirmed if the agency staff had undergone an induction. ”

Is this part of a recurring concern?

Yes — Failure to reliably respond to patient breathing emergencies; Unreliable emergency response arrangements in care homes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver an IDDSI diet competency assessment to all staff and require completion by 30 September 2025.

Verbatim wording from the response

“1e. We have developed and issued a competency assessment to check staff knowledge of IDDSI diets.”

Source location

Response from Hill Care Group
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate an electronic training platform with expiry alerts and scheduled weekly compliance reports for home managers.

Verbatim wording from the response

“1a. We have changed the electronic platform on which we record staff training since the death of Joan Whitworth in March 2023. The new platform offers an additional function in that it will alert the staff member when training is due to expire, meaning timely reminders and arrangements for refresher training can take place. Further to this, an automated report has been scheduled for the Home Manager to receive a compliance report at the same time each week in order that they are fully aware of training that is nearing expiry and can therefore remind staff to complete promptly.”

Source location

Response from Hill Care Group
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver face-to-face modified-food preparation training to Hill Care cooks and chefs, including practical preparation of different consistencies.

Verbatim wording from the response

“4a. A specialist IDDSI training provider has been sourced and face to face training in preparation of modified foods is being delivered to all Hill Care Cooks and Chefs between the dates 13 September 2025 and 22 October 2025. This training will give chefs and cooks the opportunity to practically prepare meals of different consistencies and further their knowledge regarding appropriate and inappropriate foods for specific IDDSI level diets. The chef and cook at The Oaks will attend on 13th September and 24th September 2025.”

Source location

Response from Hill Care Group
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reissue Basic Life Support and IDDSI/Dysphagia training electronically with defined completion timeframes.

Verbatim wording from the response

“1d. We have reissued Basic Life Support and IDDSI/Dysphagia training to all staff on the electronic system and have allocated a specific timeframe in which this training is to be completed. All staff will have completed face to face emergency first aid training by 14th October 2025.”

Source location

Response from Hill Care Group
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a pre-meal safety pause to confirm dining-room awareness of special diets and correct meal provision, with Regional Manager observation during visits.

Verbatim wording from the response

“4d. Following the death of Mrs Whitworth, we introduced a safety pause before real meals. This consists of the senior person on duty confirming that the team within the dining room are aware of any special diets and that the kitchen have provided the correct diet. The Regional Managers observe this to monitor practice when they visit the home.”

Source location

Response from Hill Care Group
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver face-to-face emergency first aid training to all staff by 14 October 2025.

Verbatim wording from the response

“1d. We have reissued Basic Life Support and IDDSI/Dysphagia training to all staff on the electronic system and have allocated a specific timeframe in which this training is to be completed. All staff will have completed face to face emergency first aid training by 14th October 2025.”

Source location

Response from Hill Care Group
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and deliver refresher training on assessments for nurses and senior care assistants, repeat it on a three-year cycle, and monitor completion electronically.

Verbatim wording from the response

“2a. We can confirm that the Senior Care Assistant had received training as she had previously undertaken a 12 week Care Home Assistant Practitioner (CHAP) course. However, we acknowledge that measures were not in place to verify knowledge, nor was a schedule of refresher training in place to ensure she felt confident to carry out assessments and develop care plans. As a result of this, we have reviewed the content of the training that we deliver and have a plan for our internal quality improvement team to deliver training on assessments to nurses and senior care assistants as a refresher and build this into our training programme to be repeated on a 3 year cycle. We will monitor this schedule using our electronic training platform.”

Source location

Response from Hill Care Group
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use revised agency induction forms to verify first aid, mandatory training, modified-diet awareness and daily nutritional-report awareness.

Verbatim wording from the response

“3a. We have reviewed the induction forms for all agency roles that we use in our homes to ensure that they capture information that allows us to see that agency care assistants have up-to-date first aid training. For agency senior care assistants and nurses we have modified our form to ensure we check that mandatory training is in place and in date, and that residents modified diets are discussed and the worker is aware of the IDDSI and nutritional report that is reviewed daily.”

Source location

Response from Hill Care Group
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Regional Managers to check compliance with mandatory and refresher training through governance systems.

Verbatim wording from the response

“1b. We have added additional checks to our governance systems meaning that Regional Managers will also check for compliance with mandatory training (that includes refresher training) as part of their role.”

Source location

Response from Hill Care Group
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a competency assessment for all catering team members.

Verbatim wording from the response

“4b. We have developed and introduced a competency assessment to all members of the catering team.”

Source location

Response from Hill Care Group
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Verify agency workers’ training credentials before shifts and reiterate mandatory training requirements to the agency supplier.

Verbatim wording from the response

“1c. With regard to the agency care worker, we have reviewed the system by which we check the skills and training credentials of agency workers. Profiles for workers are now received and checked for each care worker prior to their shift; this now includes the training they have completed and the dates of completion. Since then, we have reiterated with our agency staff supplier the mandatory training that is required of their workers and that this must be kept up to date.”

Source location

Response from Hill Care Group
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide serving-trolley reference sheets showing each resident’s IDDSI level and nutritional needs, with daily review at flash meetings.

Verbatim wording from the response

“4c. We have introduced a reference sheet which highlights every residents’ IDDSI level and additional nutritional needs which is available to all staff on each serving trolley. This form is reviewed at the daily ‘flash’ meeting to ensure that changes in need are documented without delay.”

Source location

Response from Hill Care Group
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement revised electronic SALT referral form questions, mandatory detail fields, and mandatory Next of Kin or LPA information.

Verbatim wording from the response

“Following the death of Ms Whitworth and extensive discussion within the wider SALT team, it is acknowledged that changes could be made to the electronic referral form, to encourage more detailed information from the referrer. These changes, which were referred to during the inquest, are due to come into effect in October 2025.”

Source location

Response from Northumbria Healthcare NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and approve a SALT standard operating procedure requiring clarification documents, specified face-to-face assessment triggers, family liaison, and confirmation of recommended IDDSI levels.

Verbatim wording from the response

“Following Ms Whitworth's death and discussion of the learning from this case, in relation to discrepancies in referral information versus verbal reports, a Standard Operating Procedure (SOP) is in development by the SALT department, which is due for sign off and completion by October 2025. This SOP will guide staff to seek clarification of any discrepancies, through requesting key documents from Care Home staff. In these instances, SALT staff will ask the Care Home staff to provide the following:”

Source location

Response from Northumbria Healthcare NHS Foundation Trust
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The measures described are considered sufficient to satisfy the concerns, so no further safety work is proposed.

Verbatim wording from the response

“We trust that these measures are sufficient to satisfy your concerns.”

Source location

Response from Hill Care Group
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing dysphagia guidance and referral thresholds were considered sufficient to determine that face-to-face assessment was not required.

Verbatim wording from the response

“The current expectation and guidance on dysphagia assessments within the Trust and/or nationally is set out in the Royal College of Speech and Language Therapists guidance, and all SALT staff have undergone robust dysphagia training, which is a post-graduation qualification.”

Source location

Response from Northumbria Healthcare NHS Foundation Trust
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The referral information did not indicate or corroborate dysphagia, swallowing difficulty, coughing or choking requiring face-to-face assessment.

Verbatim wording from the response

“prioritised by the Trust SALT team as ‘low priority’ (according to Northumbria Healthcare Foundation Trust (NHCT) SALT departmental prioritisation criteria) due to the description provided of Ms Whitworth’s eating and drinking difficulties and associated risk level. The referral stated that she did not want to swallow lumpy food and that she spat out food and drinks. These are common, often behavioural, issues associated with advanced dementia and not an indication of Oro-pharyngeal dysphagia. The referral also states that there had been no episodes of choking. In addition, there had been no direct correspondence from care home staff to raise concerns, seek advice or request an urgent appointment.”

Source location

Response from Northumbria Healthcare NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026