PFD report

Mr Philip Anthony Dean · Prevention of Future Deaths report

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Issued 15 Apr 2014•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
6

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Insufficient HHT funding for continuity of care and named designated workers
    Part of recurring concern: Failure to provide continuity of patient care
  2. Failure of the SUI report to identify all matters in issue
  3. Failure to provide first-instance assessment by a healthcare professional qualified to make recommendations for section
    Part of recurring concern: Failure to ensure timely and appropriate Mental Health Act assessment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Commence a named-worker pilot for Home Treatment Team service users and review it after six months.

    Stated by South West London and St George'S Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2014.
  2. Action

    Recruit nursing staff and increase the Wandsworth Home Treatment Team nursing establishment using allocated investment.

    Stated by South West London and St George'S Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 April 2014.
  3. Action

    Commission externally led training workshops on serious-incident investigations, report writing and quality assurance.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Liaison Psychiatry under-resourcing is primarily a matter for the Trust’s commissioners, not internal Trust resource allocation.

    Stated by South West London and St George'S Mental Health NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient HHT funding for continuity of care and named designated workers

Wider context from the report

“(1) That the HHT is not sufficiently funded to allow continuity of care and named designated workers. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the SUI report to identify all matters in issue

Wider context from the report

“(6) That The SUI report missed all matters in issue in this case. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide first-instance assessment by a healthcare professional qualified to make recommendations for section

Wider context from the report

“(4) That such an extremely psychiatrically unwell patient does not have the benefit of assessment from a health care professional qualified to make recommendations for section at first instance, despite explicit referral for the same from the doctor who knows him best. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely and appropriate Mental Health Act assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Under-resourcing of HTT and liaison psychiatry services with medically qualified personnel

Wider context from the report

“(5) That secondary care services both the HTT and Liaison Psychiatry appear under to be under-resourced especially in terms of medically qualified personnel, and that this apparent under-resource impacts on the ability of these services to make accurate assessments of patients. ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of liaison psychiatry to record pertinent clinical information for subsequent clinicians

Wider context from the report

“(3) That liaison psychiatry does not record pertinent information such as GP recommends section, thus denying those coming after the benefit of the GP’s professional opinion. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Discharge-dependent referral to psychology leaving patients without ongoing support

Wider context from the report

“(2)That discharge from the HTT is required before referral to psychology can be made, leaving patients without ongoing support in the interim. ”

Is this part of a recurring concern?

Yes — Unreliable interim mental health support during care transitions; Unreliable mental health referral pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commence a named-worker pilot for Home Treatment Team service users and review it after six months.

Verbatim wording from the response

“The Mental Health Implementation Guide suggests that HTT’s should provide a designated named worker, responsible for coordinating service users care, providing continuity of care, ensuring effective communication within the team and acting as a contact point for both service users and Carers. Although there are a number of practical issues that currently impact on the HTT’s ability to operate a system of designated workers, a pilot will be commenced, taking the learning from other HTT’s nationally, and reviewed in six months.”

Source location

2014-0172-Response
Page 2 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit nursing staff and increase the Wandsworth Home Treatment Team nursing establishment using allocated investment.

Verbatim wording from the response

“In terms of funding the HTT has been identified as being under resourced based on the expected number of contacts for the teams caseload and the number of crisis episodes which are expected to be completed per month. A Trust wide Acute Care Pathway Project, undertaken in March 2014 identified that Wandsworth HTT was under established by 3 Whole Time Equivalent (WTE) of nursing staff. Furthermore, the project identified that Wandsworth HTT took over the management of the Trust’s Crisis line in approximately 2009 without additional resource being provided equating to 2 additional WTE of nursing staff required. Medical staffing in HTT was not identified as a concern.”

Source location

2014-0172-Response
Page 2 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission externally led training workshops on serious-incident investigations, report writing and quality assurance.

Verbatim wording from the response

“As a Trust we have learnt from this and as a result of a review of our serious incident procedures, initial findings from concise investigations are reviewed after ten working days so that the level of complexity can be considered and the case escalated to the level of a comprehensive investigation if necessary. All comprehensive investigations are led by an experienced clinician, quality assured by the Serious Incident Lead Investigator, signed off by a Board member and agreed with the Clinical Commissioning Groups. The Trust has commissioned externally led training workshops to develop knowledge, skills and quality assurance processes for investigations and report writing.”

Source location

2014-0172-Response
Page 4 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review initial findings from concise serious-incident investigations after ten working days and escalate cases when necessary.

Verbatim wording from the response

“As a Trust we have learnt from this and as a result of a review of our serious incident procedures, initial findings from concise investigations are reviewed after ten working days so that the level of complexity can be considered and the case escalated to the level of a comprehensive investigation if necessary. All comprehensive investigations are led by an experienced clinician, quality assured by the Serious Incident Lead Investigator, signed off by a Board member and agreed with the Clinical Commissioning Groups. The Trust has commissioned externally led training workshops to develop knowledge, skills and quality assurance processes for investigations and report writing.”

Source location

2014-0172-Response
Page 4 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaison Psychiatry under-resourcing is primarily a matter for the Trust’s commissioners, not internal Trust resource allocation.

Verbatim wording from the response

“The Liaison Psychiatry service is under-resourced compared to national guidance on staffing levels. In this regard, so are the majority of Liaison Psychiatry departments, and the under-resourcing is a matter primarily for the Trust’s commissioners, rather than a problem of resource allocation within the Trust. The Trust do have fewer Consultants than most London teaching hospital Liaison Psychiatry departments however the implication that only medically qualified staff can make accurate assessments is not accepted. An experienced and competent Band 7 nurse will do a much more robust assessment than a doctor who has been training in psychiatry for a few years and their assessments will be on a par with a senior doctor’s. An example of this was demonstrated last year when a Trust Consultant Psychiatrist provided a Coroner with data which showed a low”

Source location

2014-0172-Response
Page 3 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The implication that only medically qualified staff can make accurate Liaison Psychiatry assessments is not accepted.

Verbatim wording from the response

“The Liaison Psychiatry service is under-resourced compared to national guidance on staffing levels. In this regard, so are the majority of Liaison Psychiatry departments, and the under-resourcing is a matter primarily for the Trust’s commissioners, rather than a problem of resource allocation within the Trust. The Trust do have fewer Consultants than most London teaching hospital Liaison Psychiatry departments however the implication that only medically qualified staff can make accurate assessments is not accepted. An experienced and competent Band 7 nurse will do a much more robust assessment than a doctor who has been training in psychiatry for a few years and their assessments will be on a par with a senior doctor’s. An example of this was demonstrated last year when a Trust Consultant Psychiatrist provided a Coroner with data which showed a low”

Source location

2014-0172-Response
Page 3 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A mental health assessor may reasonably reach a different conclusion from the GP because risk changes rapidly and requires current assessment.

Verbatim wording from the response

“It is expected that the Liaison Psychiatry team do record pertinent information in the electronic patient record and that all documentation from referrers is uploaded and available on this system. It is expected that staff read all relevant documentation when making an assessment. It is with regret that the information from the GP was not passed appropriately, however risk is a factor that shifts and changes and each assessment will include a new and up to date risk evaluation, based upon the person’s current situation. As a result of the assessment made, an appropriate decision was taken to admit Mr Dean. As risk can change very rapidly, it is possible that the mental health assessor may come to a different conclusion to that recommended by the GP.”

Source location

2014-0172-Response
Page 3 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaison Psychiatry staff are experienced and trained, so the available assessment was considered the most appropriate despite no guaranteed 24/7 Section 12 assessment.

Verbatim wording from the response

“It has not been possible to identify any Accident and Emergency Department which runs a psychiatry service that has 24 hour 7 day a week presence of Section 12 approved doctors, and none where the Section 12 doctor would always do the assessment at first instance, unless the patient were being assessed in a police cell. Therefore it appears that Mr Dean received the most appropriate assessment available and this is comparable to other psychiatric services available elsewhere. The staff in Liaison Psychiatry are very experienced in carrying out mental health assessments and receive extensive training and ongoing supervision.”

Source location

2014-0172-Response
Page 3 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Temporary whole-team care coordination is the current arrangement for HTT service users without an existing Care Coordinator.

Verbatim wording from the response

“The Trust is committed to ensuring continuity of care for service users and although it is not within the Trust’s current Operational Policy for HTT’s to work with designated workers the policy does state that service users accepted for home treatment, who have been newly referred or re-referred to Mental Health Services and so do not have an existing Care Coordinator, will be temporarily care coordinated within the team, in the context of a whole team approach.”

Source location

2014-0172-Response
Page 1 · response
Published 15 April 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Operate a zoning system indicating each service user's overall risk and need.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2014.
  2. 2

    Conduct twice-daily staff handovers covering service-user visits, risks, issues and required changes.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a zoning system indicating each service user's overall risk and need.

Verbatim wording from the response

“A zoning system also operates which gives an overall indication of the service users risk and need.”

Source location

2014-0172-Response
Page 2 · response
Published 15 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct twice-daily staff handovers covering service-user visits, risks, issues and required changes.

Verbatim wording from the response

“However, the Wandsworth HTT has implemented robust processes to aid continuity of care for service users. There are twice daily handovers for staff coming on duty. During the morning handover all service users who are due a visit in the morning, any patients that are on alternate morning visits who are not due to be seen that day and any issues which may have arisen since handover from the previous days afternoon shift or night are discussed in detail. During afternoon handover those service users due a visit in the afternoon and service users on alternate day afternoon visits that are not due to be visited that afternoon shift are discussed. The morning shift then handover their visits and make any changes to that afternoon’s visit list. This allows each shift access to pertinent information about the service user and reduces the likelihood of information being missed.”

Source location

2014-0172-Response
Page 2 · response
Published 15 April 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026