PFD report

THOMAS THEO CHARLES THURLING · Prevention of Future Deaths report

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Issued 6 Aug 2015•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Insufficient staffing capacity and unclear interim arrangements for coping with resulting difficulties
  2. Failure to maintain clinical review and care coordination during prolonged staff absence
    Part of recurring concern: Failure to provide continuity of care staffingPart of recurring concern: Unreliable care-coordinator provision and cover for mental health service users
  3. Failure to communicate medication changes and monitoring requirements to involved carers and family
    Part of recurring concern: Unreliable implementation of medication changes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Maintain guidance requiring clinical teams to contact service users and assess alternative arrangements during planned or unplanned staff absence.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 August 2015.
  2. Action

    Provide Pharmacy support for medication information to service users and families, including a medicines information helpline.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 August 2015.
  3. Action

    Raise medication-change monitoring directly with clinical staff through internal communications and clinical forums.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 August 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Staffing pressures limit the Trust’s ability to apply absence-cover guidance consistently, with temporary staffing providing only partial mitigation pending permanent recruitment.

    Stated by Norfolk and Suffolk NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staffing capacity and unclear interim arrangements for coping with resulting difficulties

Wider context from the report

“(3) It is clear from evidence given at the inquest that there is a shortage of staff at the Trust. Steps are being taken to try and address this but it is unclear as to what is being done in the meantime to cope with the difficulties that arise as a result. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain clinical review and care coordination during prolonged staff absence

Wider context from the report

“(2) Care Co-ordinator was on planned and unplanned leave from end September 2014 until the time of Mr Thurling's death. Her Line Managers were aware of this continuous absence. Prior to this there had been a general deterioration in Mr Thurling's mental health noted, he was clearly expressing suicidal ideation, He had attended A & E with thoughts of suicide and he had bought a penknife and cut his neck. His mother had contacted MH Team expressing her concerns on at least 2 occasions. The Care Co-Ordinator had recommended a Nurse be appointed. Mr Thurling had a known fear of being abandoned by his family and MH Services. Mr Thurling was not reviewed during this period. No alternative Care Co-Ordinator was appointed. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of care staffing; Unreliable care-coordinator provision and cover for mental health service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate medication changes and monitoring requirements to involved carers and family

Wider context from the report

“(1) On 13 August 2014 Mr Thurling's medication was changed to help his low mood and anxiety. The Psychiatrist specifically stated that the change in medication was to be monitored to include the involvement of the CRHT Team. One Psychiatrist gave evidence (which was read) that the change in medication was closely monitored by Mind. Mr Thurling later declined any input from the CRHT Team. His Care Co-Ordinator was unaware of the symptoms to look for. Despite close involvement, Mr Thurling's family were unaware of the change in medication and the request for monitoring. Although Mr Thurling was seen daily by Mind they were unaware of any change in medication and the request for monitoring. An Out Patient Review was not arranged until 6 weeks later. Following that Out Patient Review the Care Co-Ordinator was absent from work on planned and unplanned leave. Nothing was put in place for monitoring the medication. ”

Is this part of a recurring concern?

Yes — Unreliable implementation of medication changes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely and continuous monitoring following medication changes

Wider context from the report

“(1) On 13 August 2014 Mr Thurling's medication was changed to help his low mood and anxiety. The Psychiatrist specifically stated that the change in medication was to be monitored to include the involvement of the CRHT Team. One Psychiatrist gave evidence (which was read) that the change in medication was closely monitored by Mind. Mr Thurling later declined any input from the CRHT Team. His Care Co-Ordinator was unaware of the symptoms to look for. Despite close involvement, Mr Thurling's family were unaware of the change in medication and the request for monitoring. Although Mr Thurling was seen daily by Mind they were unaware of any change in medication and the request for monitoring. An Out Patient Review was not arranged until 6 weeks later. Following that Out Patient Review the Care Co-Ordinator was absent from work on planned and unplanned leave. Nothing was put in place for monitoring the medication. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinical follow-up after medication prescribing; Unreliable implementation of medication changes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain guidance requiring clinical teams to contact service users and assess alternative arrangements during planned or unplanned staff absence.

Verbatim wording from the response

“In respect of cover for planned and unplanned absence of staff, the Trust has guidance for clinical teams to follow. This involves contacting the service user in order to assess the need for alternative arrangements i.e. a colleague completing visits and contacts. Clinical services have been directed to consider how they are consistently meeting this guidance with feedback and further direction via the Trust’s Quality Governance Committee.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Pharmacy support for medication information to service users and families, including a medicines information helpline.

Verbatim wording from the response

“Positively, many of our inpatient services have processes in place where the Pharmacy directly assist with providing information on medication to service users and their families. They also host a medicines information helpline which is available for service users and carers to use.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise medication-change monitoring directly with clinical staff through internal communications and clinical forums.

Verbatim wording from the response

“Further, the matter will be raised directly with clinical staff via internal communications and clinical forums.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ temporary staff for defined periods to mitigate staffing-related risks and support service continuity.

Verbatim wording from the response

“Contributing to the ability to apply this guidance is the staffing levels within a team, with some areas experiencing significant pressures. The Trust is taking active steps to recruit to these areas but we have found our experiences and challenges are shared across the health sector. The Trust is taking steps to mitigate the risks by employing temporary staffing for defined periods of time. This supports an element of consistency, however, our priority is to fill our vacancies with permanent staff. This is an area of focus for the Trust’s Executive and your concern mirrors ours.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share medication-change monitoring concerns with Pharmacy, Triangle of Care leads and clinical teams for learning to be cascaded.

Verbatim wording from the response

“In considering the means by which to ensure this practice is consistent, no single action will provide assurance. Recognising the task involves technical knowledge of medication and an understanding of the need to communication to the wider group of people involved in supporting the service user, we are sharing the issue with a range of leads in specific areas, such as the Pharmacy and those leading the implementation of Triangle of Care, as well as clinical teams. They will use this direction to cascade learning.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct clinical services to consider consistent compliance with staff-absence cover guidance, with feedback and further direction through the Quality Governance Committee.

Verbatim wording from the response

“In respect of cover for planned and unplanned absence of staff, the Trust has guidance for clinical teams to follow. This involves contacting the service user in order to assess the need for alternative arrangements i.e. a colleague completing visits and contacts. Clinical services have been directed to consider how they are consistently meeting this guidance with feedback and further direction via the Trust’s Quality Governance Committee.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit permanent staff to community-service areas experiencing staffing pressures.

Verbatim wording from the response

“Contributing to the ability to apply this guidance is the staffing levels within a team, with some areas experiencing significant pressures. The Trust is taking active steps to recruit to these areas but we have found our experiences and challenges are shared across the health sector. The Trust is taking steps to mitigate the risks by employing temporary staffing for defined periods of time. This supports an element of consistency, however, our priority is to fill our vacancies with permanent staff. This is an area of focus for the Trust’s Executive and your concern mirrors ours.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor patient surveys, incident reports and complaints for failures to communicate treatment changes, taking remedial action where required.

Verbatim wording from the response

“The most direct means by which the Trust will know it is consistently involving all parties in communication of changes to the service user's treatment is through measures such as the patient survey, incident reporting and complaints. The Trust will monitor specifically for this type of report taking remedial action where required.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staffing pressures limit the Trust’s ability to apply absence-cover guidance consistently, with temporary staffing providing only partial mitigation pending permanent recruitment.

Verbatim wording from the response

“Contributing to the ability to apply this guidance is the staffing levels within a team, with some areas experiencing significant pressures. The Trust is taking active steps to recruit to these areas but we have found our experiences and challenges are shared across the health sector. The Trust is taking steps to mitigate the risks by employing temporary staffing for defined periods of time. This supports an element of consistency, however, our priority is to fill our vacancies with permanent staff. This is an area of focus for the Trust’s Executive and your concern mirrors ours.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Operate a community-services duty worker system providing staff availability for service users and families, with urgent response or referral to care coordinators.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 August 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a community-services duty worker system providing staff availability for service users and families, with urgent response or referral to care coordinators.

Verbatim wording from the response

“In addition to these arrangements, the Trust’s community services employ a duty worker system, which means that a member of staff from the team will always be available for service users or family to contact. They can respond to issues requiring urgent action or pass information to the care coordinator.”

Source location

2015-0309-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 6 August 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026