PFD report

Regina Olufunmilola Ademiluyi · Prevention of Future Deaths report

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Issued 22 Mar 2024•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
28

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to formally assess mental capacity
    Part of recurring concern: Failure to recognise impaired decision-making capacity in care decisionsPart of recurring concern: Unreliable assessment and recording of patients’ mental capacity
  2. Insufficiently detailed safeguarding reports failing to trigger further investigation
    Part of recurring concern: Failure to act appropriately on safeguarding referrals and notices
  3. Failure to offer a carers assessment in response to concerns about carer capacity
    Part of recurring concern: Failure to provide timely and reliable carer assessments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.19

  1. Action

    Use established joint-working forums for practitioners to discuss service-user mental-capacity concerns.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 March 2024.
  2. Action

    Remind staff to discuss carer self-referral or make carer-assessment referrals on carers’ behalf when concerns arise.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2024.
  3. Action

    Remind Newham Community Health Services staff to follow the internal safeguarding escalation pathway and escalate barriers without waiting for monthly forums.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The safeguarding referral’s insufficient detail did not cause the investigation failure; LBN’s backlog delayed the safeguarding enquiry.

    Stated by East London NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to formally assess mental capacity

Wider context from the report

“1. From October 2023 until her death in March 2024, Regina Ademiluyi was deprived of the state-funded domiciliary care to which she was entitled. The NHS Trust and local authority responsible for her care during this period failed to ensure effective care was provided in the following ways; a. A safeguarding report submitted by NHS district nurses was insufficiently detailed to reflect the concerns that had developed regarding the deceased. The content of the safeguarding report did not trigger the threshold to investigate the matter further. b. When faced with the limited information within the safeguarding report the local authority did not seek further information or clarification from the Trust on the basis of the report. c. The Trust failed to formally assess Mrs Ademiluyi’s mental capacity, had they done so it is possible that an IMCA would have been appointed to act as her voice, over-ruling her daughter’s views which may have resulted in effective care being put in place. d. Despite the concerns raised regarding the behaviour of Mrs Ademiluyi’s daughter no effort was made to offer a carers assessment to address whether she was overwhelmed by the task in hand. ”

Is this part of a recurring concern?

Yes — Failure to recognise impaired decision-making capacity in care decisions; Unreliable assessment and recording of patients’ mental capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficiently detailed safeguarding reports failing to trigger further investigation

Wider context from the report

“1. From October 2023 until her death in March 2024, Regina Ademiluyi was deprived of the state-funded domiciliary care to which she was entitled. The NHS Trust and local authority responsible for her care during this period failed to ensure effective care was provided in the following ways; a. A safeguarding report submitted by NHS district nurses was insufficiently detailed to reflect the concerns that had developed regarding the deceased. The content of the safeguarding report did not trigger the threshold to investigate the matter further. b. When faced with the limited information within the safeguarding report the local authority did not seek further information or clarification from the Trust on the basis of the report. c. The Trust failed to formally assess Mrs Ademiluyi’s mental capacity, had they done so it is possible that an IMCA would have been appointed to act as her voice, over-ruling her daughter’s views which may have resulted in effective care being put in place. d. Despite the concerns raised regarding the behaviour of Mrs Ademiluyi’s daughter no effort was made to offer a carers assessment to address whether she was overwhelmed by the task in hand. ”

Is this part of a recurring concern?

Yes — Failure to act appropriately on safeguarding referrals and notices.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to offer a carers assessment in response to concerns about carer capacity

Wider context from the report

“1. From October 2023 until her death in March 2024, Regina Ademiluyi was deprived of the state-funded domiciliary care to which she was entitled. The NHS Trust and local authority responsible for her care during this period failed to ensure effective care was provided in the following ways; a. A safeguarding report submitted by NHS district nurses was insufficiently detailed to reflect the concerns that had developed regarding the deceased. The content of the safeguarding report did not trigger the threshold to investigate the matter further. b. When faced with the limited information within the safeguarding report the local authority did not seek further information or clarification from the Trust on the basis of the report. c. The Trust failed to formally assess Mrs Ademiluyi’s mental capacity, had they done so it is possible that an IMCA would have been appointed to act as her voice, over-ruling her daughter’s views which may have resulted in effective care being put in place. d. Despite the concerns raised regarding the behaviour of Mrs Ademiluyi’s daughter no effort was made to offer a carers assessment to address whether she was overwhelmed by the task in hand. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and reliable carer assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the local authority to seek further information or clarification from the Trust

Wider context from the report

“1. From October 2023 until her death in March 2024, Regina Ademiluyi was deprived of the state-funded domiciliary care to which she was entitled. The NHS Trust and local authority responsible for her care during this period failed to ensure effective care was provided in the following ways; a. A safeguarding report submitted by NHS district nurses was insufficiently detailed to reflect the concerns that had developed regarding the deceased. The content of the safeguarding report did not trigger the threshold to investigate the matter further. b. When faced with the limited information within the safeguarding report the local authority did not seek further information or clarification from the Trust on the basis of the report. c. The Trust failed to formally assess Mrs Ademiluyi’s mental capacity, had they done so it is possible that an IMCA would have been appointed to act as her voice, over-ruling her daughter’s views which may have resulted in effective care being put in place. d. Despite the concerns raised regarding the behaviour of Mrs Ademiluyi’s daughter no effort was made to offer a carers assessment to address whether she was overwhelmed by the task in hand. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the local authority to undertake meaningful significant event analysis of care failings

Wider context from the report

“2. Despite the death of Mrs Ademiluyi’s occurring in the spring of 2023 no meaningful reflection or remediation had been undertaken by the Local Authority into the failings in care by the time of the inquest almost a year later. It was suggested by the legal representative of local authority that the inquest hearing itself was the extent of the significant event analysis undertaken by their professional client. ”

Is this part of a recurring concern?

Yes — Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use established joint-working forums for practitioners to discuss service-user mental-capacity concerns.

Verbatim wording from the response

“12. I asked the Trust’s Mental Capacity Act Lead to explore issues surrounding Ms Ademiluyi’s capacity. They confirmed that in-line with the provisions of the Mental Capacity Act 2005 (the ‘MCA’) the Trust is only the decision-maker in relation to decisions pertaining to her health care. The social care provider (LBN) is responsible for assessing capacity in relation to care and support needs.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff to discuss carer self-referral or make carer-assessment referrals on carers’ behalf when concerns arise.

Verbatim wording from the response

“Carer’s Assessment”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind Newham Community Health Services staff to follow the internal safeguarding escalation pathway and escalate barriers without waiting for monthly forums.

Verbatim wording from the response

“11. Additionally, Newham Community Health Services staff have been reminded of the Trust’s internal escalation pathway which they are expected to follow when there are concerns about the safeguarding process between public bodies during supervision. The escalation pathway is a tool to support staff with recognising their”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement monthly joint safeguarding meetings, safeguarding forums and escalation processes between Trust and local authority services.

Verbatim wording from the response

“8. The Named Professional, the Lead Nurse and LBN have implemented arrangements to improve collaborative working and developed processes to escalate any drifting delays and/or cases with significant level of risk. These are as follows:”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver quarterly safeguarding adults training for Newham Community Health Services staff, including guidance on completing high-quality referrals.

Verbatim wording from the response

“9. Whilst the detail in the safeguarding referral was not the reason the safeguarding concern was not investigated further; the Named Professional agrees that it provided insufficient information. To ensure this does not occur again, the following training and supervision has been arranged for Community Health Services staff in Newham area:”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and circulate an anonymised seven-minute briefing on lessons learned from the case across Adults and Health staff groups.

Verbatim wording from the response

“1.3 Convene focussed reflective practice sessions for frontline operational staff based around circumstances highlighted in Mrs Ademiluyi’s care, thematically orientated around “professional curiosity” and “cultural needs vs. risks” (reinforcing the message that risk management comes first). | Strategic Safeguarding, Practice and Workforce Development Team | December 2024 1.4 Creation of an anonymised ‘7 minute briefing’ note concerning the lessons learned from this case for circulation across all Adults and Health staff groups at LBN. | Strategic Safeguarding, Practice and Workforce Development Team | June 2024”

Source location

Response from London Borough of Newham
Page 2 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a multi-disciplinary shared learning event with ELFT staff to explore the case themes from clinician and practitioner perspectives.

Verbatim wording from the response

“double incontinence). Alongside this we are eager to convene a shared learning event with multi-disciplinary staff from across both organisations to explore the themes identified in Mrs Ademiluyi’s case from a clinician/practitioner perspective. These discussions are being progressed separately with our counterparts at the Trust.”

Source location

Response from London Borough of Newham
Page 5 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Direct Payment Policy and develop practice guidance and a practitioner checklist covering capacity, best interests, double-handed care, hospital discharge, quality concerns and safeguarding thresholds.

Verbatim wording from the response

“In addition to this, the new DP set up process provides additional ‘hand holding’ support for the first 6 weeks to ensure that DP recipients and their representative(s) fully understand how to utilise their DP. | Direct Payments Team | End of May 2024 2.2 Undertake a review of the Council’s Direct Payment Policy, and develop associated practice guidance (including a practitioner checklist). This will encompass:”

Source location

Response from London Borough of Newham
Page 2 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and submit the section 44 Safeguarding Adult Review referral for consideration by the Safeguarding Adults Board subcommittee.

Verbatim wording from the response

“Action: | By who: | By when: 1.1 Immediate s.44 Safeguarding Adult Review (SAR) Referral completed and submitted for presentation at the next SAR subcommittee of Newham’s Safeguarding Adults Board on 7th May 2024 | Team Manager Neighbourhood Team | 27.03.24 1.2 Review and improve training and awareness of pressure care and risks for ASC staff. This will include:”

Source location

Response from London Borough of Newham
Page 1 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share case themes with the borough’s Mental Capacity Act Oversight Group.

Verbatim wording from the response

“Action: | By who: | By when: 3.1 Improve consistency of MCA practice and decision making in the context of best interest decisions which override family where appropriate (including the use of Independent Mental Capacity Advocacy). This will encompass:”

Source location

Response from London Borough of Newham
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review meeting attendance to consider involving the Council’s Safeguarding Adults Team in safeguarding discussions.

Verbatim wording from the response

“In addition to this summary of internal action, we also recognise that further activities need to be considered with our system partners at East London NHS Foundation Trust (ELFT). Regular Safeguarding meetings have now been established between ELFT Community Health Newham and the Council’s Neighbourhood Teams for Older People and Disabilities (mirroring the same processes which are in place in Mental Health services and have been shown to be successful in improving communication between professional groups). This space will be used to address issues such as the quality of referrals, thresholds and reoccurring safeguarding themes. Attendance at these meetings will also be reviewed to consider involvement from the Council’s Safeguarding Adults Team who are responsible for screening referrals.”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update carer definitions, recording processes and frontline documentation under the borough’s established all-age Carers Strategy and delivery board.

Verbatim wording from the response

“Action: | By who: | By when: 4.1 An all-age Carers Strategy is in place for the borough and overseen by a multi-agency delivery board. Further work has taken place through 2023/24 to update carer definitions, improve recording processes and enhance documentation used by frontline staff with carers.”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop specific Mental Capacity Act training for occupational therapy staff through peer learning and a separately planned formal training session.

Verbatim wording from the response

“• Developing specific training interventions for Occupational Therapy staff regarding the application of the Mental Capacity Act in practice – this has been planned as a topic for the borough’s cross-organisational OT Peer Learning session in May 2024. A separate formal training date is being planned. | Principal Occupational Therapist”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene reflective-practice sessions for frontline operational staff on professional curiosity, cultural needs and risk management in light of the case.

Verbatim wording from the response

“1.3 Convene focussed reflective practice sessions for frontline operational staff based around circumstances highlighted in Mrs Ademiluyi’s care, thematically orientated around “professional curiosity” and “cultural needs vs. risks” (reinforcing the message that risk management comes first). | Strategic Safeguarding, Practice and Workforce Development Team | December 2024 1.4 Creation of an anonymised ‘7 minute briefing’ note concerning the lessons learned from this case for circulation across all Adults and Health staff groups at LBN. | Strategic Safeguarding, Practice and Workforce Development Team | June 2024”

Source location

Response from London Borough of Newham
Page 2 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add mandatory pressure-care refresher training, including reporting, notification and safeguarding interfaces, to the 2024/25 training plan for operational adult social care staff.

Verbatim wording from the response

“Action: | By who: | By when: 1.1 Immediate s.44 Safeguarding Adult Review (SAR) Referral completed and submitted for presentation at the next SAR subcommittee of Newham’s Safeguarding Adults Board on 7th May 2024 | Team Manager Neighbourhood Team | 27.03.24 1.2 Review and improve training and awareness of pressure care and risks for ASC staff. This will include:”

Source location

Response from London Borough of Newham
Page 1 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and improve Mental Capacity Act training and refresher provision for all adult social care professional groups.

Verbatim wording from the response

“Action: | By who: | By when: 3.1 Improve consistency of MCA practice and decision making in the context of best interest decisions which override family where appropriate (including the use of Independent Mental Capacity Advocacy). This will encompass:”

Source location

Response from London Borough of Newham
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out refresher carer-awareness training for all frontline adult social care staff.

Verbatim wording from the response

“An updated round of refresher training on carer awareness for all frontline ASC staff is being rolled out in May 2024. | Carers Strategy Delivery Board | End of May 2024 4.2 Develop specific guidance for frontline ASC staff on informal/family carers and Safeguarding Adults. | Strategic Safeguarding, Practice and Workforce Development Team | End of June 2024”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop guidance for frontline adult social care staff on informal and family carers and safeguarding adults.

Verbatim wording from the response

“An updated round of refresher training on carer awareness for all frontline ASC staff is being rolled out in May 2024. | Carers Strategy Delivery Board | End of May 2024 4.2 Develop specific guidance for frontline ASC staff on informal/family carers and Safeguarding Adults. | Strategic Safeguarding, Practice and Workforce Development Team | End of June 2024”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain regular safeguarding meetings between ELFT Community Health Newham and Council neighbourhood teams to address referral quality, thresholds and recurring safeguarding themes.

Verbatim wording from the response

“In addition to this summary of internal action, we also recognise that further activities need to be considered with our system partners at East London NHS Foundation Trust (ELFT). Regular Safeguarding meetings have now been established between ELFT Community Health Newham and the Council’s Neighbourhood Teams for Older People and Disabilities (mirroring the same processes which are in place in Mental Health services and have been shown to be successful in improving communication between professional groups). This space will be used to address issues such as the quality of referrals, thresholds and reoccurring safeguarding themes. Attendance at these meetings will also be reviewed to consider involvement from the Council’s Safeguarding Adults Team who are responsible for screening referrals.”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The safeguarding referral’s insufficient detail did not cause the investigation failure; LBN’s backlog delayed the safeguarding enquiry.

Verbatim wording from the response

“6. According to LBN, the referral was screened according to their own internal safeguarding policy and the Trust was advised that it met threshold for the Section 42 safeguarding enquiry. However, LBN is managing a backlog of such referrals. Therefore, it was not addressed before Ms Ademiluyi’s sad death. Please refer to LBN’s response to this Regulation 28 report.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

LBN, not the Trust, is responsible for assessing capacity concerning social care and support needs.

Verbatim wording from the response

“12. I asked the Trust’s Mental Capacity Act Lead to explore issues surrounding Ms Ademiluyi’s capacity. They confirmed that in-line with the provisions of the Mental Capacity Act 2005 (the ‘MCA’) the Trust is only the decision-maker in relation to decisions pertaining to her health care. The social care provider (LBN) is responsible for assessing capacity in relation to care and support needs.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 25 March 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Provide quarterly safeguarding supervision to every Trust team through Named Safeguarding Professionals.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2024.
  2. 2

    Remind community health staff during safeguarding supervision about support from the Mental Capacity Act Lead for necessary cross-body escalations.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2024.
  3. 3

    Review all current direct-payment users with double-handed care packages for indicators of under-utilised care.

    Stated by London Borough of NewhamStatus unclearThe respondent did not make the status of this action clear when they made their response on 25 March 2024.
  4. 4

    Jointly review information provided to families and informal carers about pressure care, risks and exacerbating factors with ELFT.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 25 March 2024.
  5. 5

    Maintain enhanced direct-payment monitoring through increased monitoring capacity and six weeks of setup support for recipients and representatives.

    Stated by London Borough of NewhamStated completedThe respondent said that this action was complete when they made their response on 25 March 2024.
  6. 6

    Assign action-plan accountability to named senior officers and monitor progress against timescales through the Practice and Workforce Development Team, reporting to the Quality and Governance Board.

    Stated by London Borough of NewhamStated in progressThe respondent said that this action was in progress when they made their response on 25 March 2024.
  7. 7

    Implement a defined process for third-party fund managers to escalate personal-assistant sourcing issues to the Council within specified time bands.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 25 March 2024.
  8. 8

    Publish newly created public-facing carer videos and improved information resources.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 25 March 2024.
  9. 9

    Enhance the AzeusCare system so double-handed care packages are prominent and reportable, first considering local flags or form questions pending supplier development.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 25 March 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    An IMCA would be unlikely because statutory involvement generally concerns serious medical treatment or a new permanent residence.

    Stated by East London NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide quarterly safeguarding supervision to every Trust team through Named Safeguarding Professionals.

Verbatim wording from the response

“9.2. Each of the Trust’s Named Safeguarding Professionals meets with every single team within the Trust for quarterly supervision. This case has been considered in the most recent supervision.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind community health staff during safeguarding supervision about support from the Mental Capacity Act Lead for necessary cross-body escalations.

Verbatim wording from the response

“14. Furthermore, Newham Community Health Services staff have been reminded, during their quarterly safeguarding supervisions, about the support offered by the Trust’s Mental Capacity Act Lead (the “MCA Lead”). The MCA Lead also supports practitioners with necessary escalations across public bodies.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all current direct-payment users with double-handed care packages for indicators of under-utilised care.

Verbatim wording from the response

“Action: | By who: | By when: 2.1 Desktop reviews of all current DP users with double-handed packages for indicators of under-utilisation of care.”

Source location

Response from London Borough of Newham
Page 2 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Jointly review information provided to families and informal carers about pressure care, risks and exacerbating factors with ELFT.

Verbatim wording from the response

“We also intend to work with ELFT to jointly review the information provided to families and informal carers about pressure care, the associated risks and exacerbating factors (for example, friction and”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain enhanced direct-payment monitoring through increased monitoring capacity and six weeks of setup support for recipients and representatives.

Verbatim wording from the response

“Through 2022/23 work took place to review and improve DP monitoring processes with a series of changes coming into effect from August 2023. This included an increase to the number of established posts for DP Monitoring Officers. This has allowed for faster feedback to operational teams on any future monitoring issues/irregularities.”

Source location

Response from London Borough of Newham
Page 2 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign action-plan accountability to named senior officers and monitor progress against timescales through the Practice and Workforce Development Team, reporting to the Quality and Governance Board.

Verbatim wording from the response

“The Directorate Management Team (DMT) for Adults and Health and the departmental Quality and Governance Board have been sighted on the action points identified here. All elements of the full plan are now linked to named senior officers with accountability for their delivery. Oversight of the action plan is being held by the Practice and Workforce Development Team who will monitor progress against the stated timescales and then report back to the Quality and Governance Board. We also recognise that the overall plan will need to remain agile and be adapted if further information comes to light, particularly if Mrs Ademiluyi’s case is the subject of an independent Safeguarding Adults Review (SAR).”

Source location

Response from London Borough of Newham
Page 5 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a defined process for third-party fund managers to escalate personal-assistant sourcing issues to the Council within specified time bands.

Verbatim wording from the response

“2.3 Implement a defined process for 3rd Party Fund Managers to escalate issues relating to PA sourcing to LBN, within specified time bands. | Direct Payments Team | July 2024 2.4 Enhancements to be made to the AzeusCare case management system to make double-handed care packages more prominent for system users and reportable. The longer-term solution will require development from the software supplier; in the short term other local options are being considered including flags and additional question(s) in core forms. | Head of Brokerage and Transaction Management | December 2024”

Source location

Response from London Borough of Newham
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish newly created public-facing carer videos and improved information resources.

Verbatim wording from the response

“In addition, a suite of new public-facing videos and improved carer information resources have been created. These will go live in May 2024.”

Source location

Response from London Borough of Newham
Page 4 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance the AzeusCare system so double-handed care packages are prominent and reportable, first considering local flags or form questions pending supplier development.

Verbatim wording from the response

“2.3 Implement a defined process for 3rd Party Fund Managers to escalate issues relating to PA sourcing to LBN, within specified time bands. | Direct Payments Team | July 2024 2.4 Enhancements to be made to the AzeusCare case management system to make double-handed care packages more prominent for system users and reportable. The longer-term solution will require development from the software supplier; in the short term other local options are being considered including flags and additional question(s) in core forms. | Head of Brokerage and Transaction Management | December 2024”

Source location

Response from London Borough of Newham
Page 3 · response
Published 25 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An IMCA would be unlikely because statutory involvement generally concerns serious medical treatment or a new permanent residence.

Verbatim wording from the response

“15. It is unlikely that an IMCA would be appointed in this situation. According to sections 37-39 of the MCA, the statutory requirement for the IMCA to be involved relates to situations when the matter pertains to the serious medical treatment or the care plan involves a new, permanent place of residence.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 25 March 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026