PFD report

George Nigel Palmer · Prevention of Future Deaths report

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Issued 15 Sep 2015•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to ensure appropriate follow-up letters to patients after non-contact
    Part of recurring concern: Failure to maintain follow-up of patients who disengage from carePart of recurring concern: Unreliable arrangement and communication of patient appointments and follow-up
  2. Lack of discharge follow-up mechanisms for patients transferring to a different area
    Part of recurring concern: Failure to provide timely and adequate follow-up after dischargePart of recurring concern: Unreliable hospital discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Remind Home Treatment Team staff of local discharge and follow-up procedures for relocated service users.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 September 2014.
  2. Action

    Review Home Treatment Team processes for sharing information with new providers after service users relocate.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 September 2014.
  3. Action

    Obtain relocated service users’ residence and GP details, refer them to local mental health services, and notify the original GP where required.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 September 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Ensuring relocated patients receive appropriate mental health support is challenging when they have not registered with a GP because services are mainly GP-aligned.

    Stated by Surrey and Borders Partnership NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure appropriate follow-up letters to patients after non-contact

Wider context from the report

“During the inquest ████████ Registered Mental Health Nurse, provided helpful evidence and the following concerns were highlighted: - • Discharge follow up mechanisms to contact patients who transfer to a different area to ensure that they are offered continuity of support. • Appropriateness of follow up letters to the patient in the event of non-contact. I would ask that you consider giving further consideration to the above to ensure that there is no further repetition. ”

Is this part of a recurring concern?

Yes — Failure to maintain follow-up of patients who disengage from care; Unreliable arrangement and communication of patient appointments and follow-up.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of discharge follow-up mechanisms for patients transferring to a different area

Wider context from the report

“During the inquest ████████ Registered Mental Health Nurse, provided helpful evidence and the following concerns were highlighted: - • Discharge follow up mechanisms to contact patients who transfer to a different area to ensure that they are offered continuity of support. • Appropriateness of follow up letters to the patient in the event of non-contact. I would ask that you consider giving further consideration to the above to ensure that there is no further repetition. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate follow-up after discharge; Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind Home Treatment Team staff of local discharge and follow-up procedures for relocated service users.

Verbatim wording from the response

“Further to the Inquest, we have reviewed the processes relating to how this Home Treatment Team shares information with new service providers in particular when people who are still in need of mental health services are discharged from our services due to their relocation to other parts of the country. Staff in the Home Treatment Team have been reminded of the local discharge and follow-up procedures for people discharged from Home Treatment Team.”

Source location

2015-0407-Response-by-Surrey-and-Borders-Partnership-NHS-Trust
Page 1 · response
Published 15 September 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Home Treatment Team processes for sharing information with new providers after service users relocate.

Verbatim wording from the response

“Further to the Inquest, we have reviewed the processes relating to how this Home Treatment Team shares information with new service providers in particular when people who are still in need of mental health services are discharged from our services due to their relocation to other parts of the country. Staff in the Home Treatment Team have been reminded of the local discharge and follow-up procedures for people discharged from Home Treatment Team.”

Source location

2015-0407-Response-by-Surrey-and-Borders-Partnership-NHS-Trust
Page 1 · response
Published 15 September 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Obtain relocated service users’ residence and GP details, refer them to local mental health services, and notify the original GP where required.

Verbatim wording from the response

“As per our local protocol, our staff will ensure that when they are made aware of the eminent relocation of a person who still requires use of mental health services, they will request from the person, information relating to their new location of residence including GP details. This is to enable us to refer to another provider of Mental Health Services local to them. If the person is yet to be registered with a new GP, we will refer to local services in that new location and also inform their original GP of the discharge and any further referrals for completeness. If a person is temporarily registered with a GP in this area, then their original GP is also notified.”

Source location

2015-0407-Response-by-Surrey-and-Borders-Partnership-NHS-Trust
Page 1 · response
Published 15 September 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensuring relocated patients receive appropriate mental health support is challenging when they have not registered with a GP because services are mainly GP-aligned.

Verbatim wording from the response

“We accept that follow-up letters alone are not sufficient as a means of contact or a way to ensure that people are receiving mental health support in new areas of residence. It is at times quite challenging for us to ensure that a person who has relocated to a new area is receiving the right level of Mental Health support if they have not registered with a GP as the majority of teams are GP aligned. We however work to ensure that people are well supported; for example if a patient using our service chooses to visit family/friends in another area for a period of time, then we proactively ask if they would like mental health input whilst visiting another and a referral is made, supplying information such as current medication prescribed, risk assessment and Care plans.”

Source location

2015-0407-Response-by-Surrey-and-Borders-Partnership-NHS-Trust
Page 2 · response
Published 15 September 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Send GPs full discharge summaries within seven days and same-day discharge notifications, recording and uploading the notifications in the patient record.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 September 2014.
  2. 2

    Share learning from the Regulation 28 issues with the organisation through quarterly serious incident learning events.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 September 2014.
  3. 3

    Log the Regulation 28 issues in the corporate action plan.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 September 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send GPs full discharge summaries within seven days and same-day discharge notifications, recording and uploading the notifications in the patient record.

Verbatim wording from the response

“We will share the full discharge summary with the GP within 7 days of the discharge. We also share a short and precise Discharge Notification with the GP which is sent the same day via fax and documented in the progress notes as such and uploaded to Clinical Documentation in our Electronic Patient Record system. This document gives key and pertinent facts. For example date of admission and discharge to Home Treatment Team (HTT), current medication, and follow-up.”

Source location

2015-0407-Response-by-Surrey-and-Borders-Partnership-NHS-Trust
Page 2 · response
Published 15 September 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the Regulation 28 issues with the organisation through quarterly serious incident learning events.

Verbatim wording from the response

“We have logged the issues outlined in the Regulation 28 report to our corporate action plan and learning from this will be shared with the rest of the organisation through our quarterly serious incident learning events. We would like to offer our sincere condolences again to the Palmer family for their loss. We hope that the steps we have taken as outlined above assure you and Mr Palmer’s family that we have learnt and continue to learn from Mr Palmer’s death. Please do not hesitate to contact me or Billy Hatifa­ni, Director of Risk & Safety/Deputy Director of Nursing/Emergency Planning Lead if you require any further information.”

Source location

2015-0407-Response-by-Surrey-and-Borders-Partnership-NHS-Trust
Page 2 · response
Published 15 September 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Log the Regulation 28 issues in the corporate action plan.

Verbatim wording from the response

“We have logged the issues outlined in the Regulation 28 report to our corporate action plan and learning from this will be shared with the rest of the organisation through our quarterly serious incident learning events. We would like to offer our sincere condolences again to the Palmer family for their loss. We hope that the steps we have taken as outlined above assure you and Mr Palmer’s family that we have learnt and continue to learn from Mr Palmer’s death. Please do not hesitate to contact me or Billy Hatifa­ni, Director of Risk & Safety/Deputy Director of Nursing/Emergency Planning Lead if you require any further information.”

Source location

2015-0407-Response-by-Surrey-and-Borders-Partnership-NHS-Trust
Page 2 · response
Published 15 September 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026