PFD report

Wendy HAMMON · Prevention of Future Deaths report

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Issued 30 Jul 2024•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to recognise rising CRP as a potential indicator of ischaemia during conservative management of small bowel obstruction
    Part of recurring concern: Unsafe recognition and escalation of bowel obstruction
  2. Inadequate recording of fluid input and output
    Part of recurring concern: Failure to reliably monitor patient fluid balancePart of recurring concern: Unreliable recording of fluid balance information
  3. Incomplete recording of Early Warning Scores (NEWS2 Scores)
    Part of recurring concern: Unreliable clinical Early Warning Score systems for deterioration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Monitor deterioration-recognition and escalation quality-improvement projects, including senior review, critical-care referral, and abnormal-result escalation.

    Stated by Ashford and St Peter'S Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 August 2024.
  2. Action

    Support and oversee clinical training on observations, NEWS2 scoring, escalation, and abnormal blood-result recognition including CRP.

    Stated by Ashford and St Peter'S Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 August 2024.
  3. Action

    Set ward times for recording catheter, drain, and nasogastric-tube outputs and monitor chart-review compliance.

    Stated by Ashford and St Peter'S Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 August 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise rising CRP as a potential indicator of ischaemia during conservative management of small bowel obstruction

Wider context from the report

“1. Mrs Hammon’s rising CRP was not noted by any member of the clinical team – whether junior or senior - who saw Mrs Hammon during the period from 1 September onwards, despite rising CRP being a potential indicator of ischaemia in patients who are being conservatively managed for small bowel obstruction. The court is concerned that this was not an individual error and may be reflective of a wider lack of knowledge within the team. ”

Is this part of a recurring concern?

Yes — Unsafe recognition and escalation of bowel obstruction.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate recording of fluid input and output

Wider context from the report

“2. The fluid input and output charts completed for Mrs Hammon were inadequate and could not be relied upon to accurately assess her fluid input and output. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance; Unreliable recording of fluid balance information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incomplete recording of Early Warning Scores (NEWS2 Scores)

Wider context from the report

“3. The Early Warning Scores (NEWS2 Scores) for Mrs Hammon were often incomplete. ”

Is this part of a recurring concern?

Yes — Unreliable clinical Early Warning Score systems for deterioration.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor deterioration-recognition and escalation quality-improvement projects, including senior review, critical-care referral, and abnormal-result escalation.

Verbatim wording from the response

“A Trust wide Deteriorating Patient Working Group has recently commenced to address concerns around recognising, escalating, and managing the deteriorating patient. The group has representation from all clinical areas, medical, nursing, and allied health professionals, practice educators and training leads, and digital leads. The group is focussed on leading improvements in the following areas.”

Source location

Response from Ashford and St Peter's Hospitals
Page 3 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support and oversee clinical training on observations, NEWS2 scoring, escalation, and abnormal blood-result recognition including CRP.

Verbatim wording from the response

“A Trust wide Deteriorating Patient Working Group has recently commenced to address concerns around recognising, escalating, and managing the deteriorating patient. The group has representation from all clinical areas, medical, nursing, and allied health professionals, practice educators and training leads, and digital leads. The group is focussed on leading improvements in the following areas.”

Source location

Response from Ashford and St Peter's Hospitals
Page 3 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set ward times for recording catheter, drain, and nasogastric-tube outputs and monitor chart-review compliance.

Verbatim wording from the response

“One ward has implemented a set time for emptying catheters, drains, and NG tubes to ensure output is recorded. Staff are expected to review charts before the end of each shift and the ward manager is monitoring compliance with this. The ward is also working on a quality improvement project to improve patient oral hydration and fluid balance. Both of these quality improvement initiatives will be rolled out across the Trust once their benefit and success are evaluated.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate a quick reference guide explaining how to manage parenteral nutrition entries in the electronic fluid-balance chart.

Verbatim wording from the response

“It was identified that the fluid balance area of the EPR does not automatically populate the fluid balance chart when parenteral nutrition is commenced. To manage this a quick reference guide (QRG) - appendix 1 - was developed and widely disseminated throughout the Trust. Fluid Management is a high priority on the list of projects for the Medication Administration Process within EPR which will commence in October 2024 following an EPR system upgrade. The Electronic Prescribing and Medicines Administration (EPMA) Pharmacists are undertaking work as part of a Discovery Phase to provide the EPR team with the fullest information to enable them to proceed. The EPR team will work with Subject Matter Experts (SME) to understand what needs to feed through to the fluid balance chart.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ward-focused tea-trolley education on accurate fluid-balance recording.

Verbatim wording from the response

“The divisional Clinical Practice Educators are providing ward focused education in the form of tea trolley training to ensure all staff are educated in the accurate recording of fluid balance.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out a ward quality-improvement project to improve oral hydration and fluid balance.

Verbatim wording from the response

“One ward has implemented a set time for emptying catheters, drains, and NG tubes to ensure output is recorded. Staff are expected to review charts before the end of each shift and the ward manager is monitoring compliance with this. The ward is also working on a quality improvement project to improve patient oral hydration and fluid balance. Both of these quality improvement initiatives will be rolled out across the Trust once their benefit and success are evaluated.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce fluid-balance practice through daily safety huddles and recurring ward handover topics.

Verbatim wording from the response

“The importance of fluid balance has been discussed at daily safety huddles across the wards. This has also been a focus of the ward’s ‘Big 3’ where three important topics that are the focus for a week are discussed at all handovers and will be repeated at intervals until embedded in practice.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a gap analysis to identify updates needed to improve fluid-balance-chart accessibility and viewing.

Verbatim wording from the response

“A gap analysis will follow this to identify the updates needed to improve the accessibility and the viewing of the fluid balance chart. A secondary project to implement clinical support decisions to help the identification of patients who are at risk of hydration or renal issues will also be required.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct the electronic fluid-balance discovery work with subject-matter experts to define required data feeds.

Verbatim wording from the response

“It was identified that the fluid balance area of the EPR does not automatically populate the fluid balance chart when parenteral nutrition is commenced. To manage this a quick reference guide (QRG) - appendix 1 - was developed and widely disseminated throughout the Trust. Fluid Management is a high priority on the list of projects for the Medication Administration Process within EPR which will commence in October 2024 following an EPR system upgrade. The Electronic Prescribing and Medicines Administration (EPMA) Pharmacists are undertaking work as part of a Discovery Phase to provide the EPR team with the fullest information to enable them to proceed. The EPR team will work with Subject Matter Experts (SME) to understand what needs to feed through to the fluid balance chart.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review fluid-balance charts during weekly senior-nurse care rounds.

Verbatim wording from the response

“Review of fluid balance charts forms part of the weekly care round where senior nurses visit each ward providing support and guidance in completing all aspects of the patient’s EPR.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update policies and guidance for recognising, escalating, and managing deteriorating patients and sepsis.

Verbatim wording from the response

“A Trust wide Deteriorating Patient Working Group has recently commenced to address concerns around recognising, escalating, and managing the deteriorating patient. The group has representation from all clinical areas, medical, nursing, and allied health professionals, practice educators and training leads, and digital leads. The group is focussed on leading improvements in the following areas.”

Source location

Response from Ashford and St Peter's Hospitals
Page 3 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and strengthen electronic-record sepsis and NEWS2 escalation tools and alerts.

Verbatim wording from the response

“A Trust wide Deteriorating Patient Working Group has recently commenced to address concerns around recognising, escalating, and managing the deteriorating patient. The group has representation from all clinical areas, medical, nursing, and allied health professionals, practice educators and training leads, and digital leads. The group is focussed on leading improvements in the following areas.”

Source location

Response from Ashford and St Peter's Hospitals
Page 3 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide fluid-balance recording training through induction, student workbooks, preceptorship, and ward-based clinical education.

Verbatim wording from the response

“New clinical staff to the Trust have training in accurate monitoring of fluid balance as part of the induction training (for Health Care Support Workers, newly registered nurses, and Internationally Educated Nurses). This training forms part of the Care Certificate for Health Care support workers and the Preceptorship competencies of newly registered nurses and internationally educated nurses. Student Nurses allocated to the Trust receive additional training on induction which consists of a workbook that includes how to complete fluid charts and the importance of accurate fluid balance records for patient care. Ward based Clinical Practice Educators work alongside staff with all aspects of nursing care including accurate recording of fluid balance and how to record this on the EPR.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Discuss clear documentation, escalation, senior support, and urgent CT-scan chasing as standing items at the Junior Doctor Forum.

    Stated by Ashford and St Peter'S Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 August 2024.
  2. 2

    Meet regularly to monitor improvement progress and report to the Trust Safety and Quality Committee every two months.

    Stated by Ashford and St Peter'S Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 August 2024.
  3. 3

    Commence the Medication Administration Process fluid-management project after the October 2024 electronic-record upgrade.

    Stated by Ashford and St Peter'S Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 August 2024.
  4. 4

    Identify barriers to recognising deteriorating patients across patient groups through the Trust-wide working group.

    Stated by Ashford and St Peter'S Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 August 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss clear documentation, escalation, senior support, and urgent CT-scan chasing as standing items at the Junior Doctor Forum.

Verbatim wording from the response

“Following the Inquest, the Trust’s Serious Incident Investigation Report has been completed and a copy is attached which I hope you will find helpful. The report incorporates key issues identified during the Inquest and has recommended the Junior Doctors be empowered to escalate and seek senior review. To facilitate this the following actions will be discussed at the Junior Doctor Forum as a regular standing agenda item.”

Source location

Response from Ashford and St Peter's Hospitals
Page 1 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet regularly to monitor improvement progress and report to the Trust Safety and Quality Committee every two months.

Verbatim wording from the response

“The group will meet regularly to monitor progress against these areas for improvement and report to the Trust Safety and Quality Committee bi-monthly.”

Source location

Response from Ashford and St Peter's Hospitals
Page 3 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commence the Medication Administration Process fluid-management project after the October 2024 electronic-record upgrade.

Verbatim wording from the response

“It was identified that the fluid balance area of the EPR does not automatically populate the fluid balance chart when parenteral nutrition is commenced. To manage this a quick reference guide (QRG) - appendix 1 - was developed and widely disseminated throughout the Trust. Fluid Management is a high priority on the list of projects for the Medication Administration Process within EPR which will commence in October 2024 following an EPR system upgrade. The Electronic Prescribing and Medicines Administration (EPMA) Pharmacists are undertaking work as part of a Discovery Phase to provide the EPR team with the fullest information to enable them to proceed. The EPR team will work with Subject Matter Experts (SME) to understand what needs to feed through to the fluid balance chart.”

Source location

Response from Ashford and St Peter's Hospitals
Page 2 · response
Published 5 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify barriers to recognising deteriorating patients across patient groups through the Trust-wide working group.

Verbatim wording from the response

“2 & 3 Deteriorating Patient Working Group”

Source location

Response from Ashford and St Peter's Hospitals
Page 3 · response
Published 5 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026