Lottie Reid · Prevention of Future Deaths report

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Issued 25 Jun 2015•Birmingham and Solihull

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
9

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to ensure that the electronic medication administration chart mirrors the discharge medication documentation
    Part of recurring concern: Failure to reliably detect discrepancies between prescribed and administered medicationPart of recurring concern: Unreliable hospital discharge processesPart of recurring concern: Unreliable medication reconciliation across care transitions
  2. Lack of a protocol for easily checking medication discrepancies
    Part of recurring concern: Failure to reliably detect discrepancies between prescribed and administered medication

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. University Hospitals Birmingham NHS Foundation Trust

    Improve and standardise yellow-card discharge documentation to provide optimal information for safe prescribing and administration.

  2. University Hospitals Birmingham NHS Foundation Trust

    Make a final decision on extending the revised discharge documentation process to intermediate-care discharges after piloting and feedback review.

  3. University Hospitals Birmingham NHS Foundation Trust

    Send a clinical alert about the Intermediate Care Procedure to all Good Hope Hospital wards.

  4. University Hospitals Birmingham NHS Foundation Trust

    Obtain governance approval and pilot the revised yellow-card documentation within palliative care.

  5. University Hospitals Birmingham NHS Foundation Trust

    Check available MAC charts and TTOs for medication discrepancies.

  6. University Hospitals Birmingham NHS Foundation Trust

    Review existing pharmacy SOPs to ensure they are robust and fit for purpose.

  7. University Hospitals Birmingham NHS Foundation Trust

    Remind all pharmacists about the importance of identifying medication discrepancies between MAC charts and TTOs.

  8. University Hospitals Birmingham NHS Foundation Trust

    Include a pharmacy Medicines Helpline contact statement on applicable discharge letters for medication questions or concerns.

  9. University Hospitals Birmingham NHS Foundation Trust

    Amend the nursing discharge checklist to remind staff to check the PEPMAC.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that the electronic medication administration chart mirrors the discharge medication documentation

Wider context from the report

“(1) That following discharge from Good Hope Hospital to Perry Trees Intermediate Care Centre the Printed Electronic Prescribing Medication Adm Chart did not mirror the medication referred to in the Discharge Letter and Prescription. (2) There did not appear to be a protocol in place whereby such discrepancies could be easily checked and this appeared to be especially difficult to do at weekends ”

Is this part of a recurring concern?

Yes — Failure to reliably detect discrepancies between prescribed and administered medication; Unreliable hospital discharge processes; Unreliable medication reconciliation across care transitions.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a protocol for easily checking medication discrepancies

Wider context from the report

“(1) That following discharge from Good Hope Hospital to Perry Trees Intermediate Care Centre the Printed Electronic Prescribing Medication Adm Chart did not mirror the medication referred to in the Discharge Letter and Prescription. (2) There did not appear to be a protocol in place whereby such discrepancies could be easily checked and this appeared to be especially difficult to do at weekends ”

Is this part of a recurring concern?

Yes — Failure to reliably detect discrepancies between prescribed and administered medication.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve and standardise yellow-card discharge documentation to provide optimal information for safe prescribing and administration.

Verbatim wording from the response

“In addition to strengthening the processes as described above, we consider that this case is an opportunity to improve the discharge process and the documentation in particular:”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make a final decision on extending the revised discharge documentation process to intermediate-care discharges after piloting and feedback review.

Verbatim wording from the response

“Once the new documentation has been approved through our governance processes, it will be piloted within palliative care. Subject to feedback from the community staff, a final decision as to the appropriateness of implementing this process for patients being discharged into an intermediate care facility will be made. It is likely that this decision will be made in the next six months, and will be based on clarity of the prescribing and a review of any reported incidents.”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send a clinical alert about the Intermediate Care Procedure to all Good Hope Hospital wards.

Verbatim wording from the response

“In order that the risk of future events can be reduced the following steps have been taken by the Trust:”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Obtain governance approval and pilot the revised yellow-card documentation within palliative care.

Verbatim wording from the response

“This process will reduce the risk of inconsistency in the discharge documents for the patient, as there will only be one document that the clinicians will refer to on discharge. The template will be standardised to ensure it contains the optimal information for safe prescribing and administration.”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check available MAC charts and TTOs for medication discrepancies.

Verbatim wording from the response

“6. To strengthen the current pharmacy processes, when available, MAC charts and TTOs are checked for discrepancies. As part of our response, the incident was discussed with the pharmacist involved. The Chief Pharmacist has also reminded all of her pharmacists about the importance of this issue. The Chief Pharmacist is also reviewing existing SOPs to ensure they are robust and fit for purpose.”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review existing pharmacy SOPs to ensure they are robust and fit for purpose.

Verbatim wording from the response

“6. To strengthen the current pharmacy processes, when available, MAC charts and TTOs are checked for discrepancies. As part of our response, the incident was discussed with the pharmacist involved. The Chief Pharmacist has also reminded all of her pharmacists about the importance of this issue. The Chief Pharmacist is also reviewing existing SOPs to ensure they are robust and fit for purpose.”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind all pharmacists about the importance of identifying medication discrepancies between MAC charts and TTOs.

Verbatim wording from the response

“6. To strengthen the current pharmacy processes, when available, MAC charts and TTOs are checked for discrepancies. As part of our response, the incident was discussed with the pharmacist involved. The Chief Pharmacist has also reminded all of her pharmacists about the importance of this issue. The Chief Pharmacist is also reviewing existing SOPs to ensure they are robust and fit for purpose.”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include a pharmacy Medicines Helpline contact statement on applicable discharge letters for medication questions or concerns.

Verbatim wording from the response

“5. In addition, discharge letters (excluding paediatrics and cancer services) include a statement at the bottom that if there are any questions or concerns about the discharge medication they should call the pharmacy Medicines Helpline (0121 424 4682).”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the nursing discharge checklist to remind staff to check the PEPMAC.

Verbatim wording from the response

“In order that the risk of future events can be reduced the following steps have been taken by the Trust:”

Source location

2015-0241-Response-by-Birmingham-Heartlands-Hospitals
Page 2 · response
Published 25 June 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026