PFD report

Kate Elizabeth O’Donnell · Prevention of Future Deaths report

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Issued 22 Jan 2024•Teesside and Hartlepool

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Inaccurate recording of clinical communications in case notes
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to physically assess the patient by a doctor before discharge
    Part of recurring concern: Unreliable hospital discharge processes
  3. Inadequate nursing documentation of vomiting, pain and pain scores
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Mandate pain assessments at every set of physiological observations through the electronic observation system.

    Stated by South Tees Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 January 2024.
  2. Action

    Complete an antimicrobial-guidance compliance audit and share its findings with the relevant clinical collaborative.

    Stated by South Tees Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.
  3. Action

    Create electronic drug order sets for standardised first- and second-line surgical prophylactic antibiotic prescribing.

    Stated by South Tees Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Records and the discharge checklist indicate that a doctor saw the patient before discharge, although staff roles may not have been made clear.

    Stated by South Tees Hospitals NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate recording of clinical communications in case notes

Wider context from the report

“8. Case notes included details of a meeting on 14.03.22 which did not taken place and was a telephone call. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to physically assess the patient by a doctor before discharge

Wider context from the report

“6. Kate was not physically assessed by a doctor prior to discharge. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate nursing documentation of vomiting, pain and pain scores

Wider context from the report

“7. The nursing notes did not include relevant information, to include Kate vomiting and that she was in pain. The pain scores were understated. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to respond to reported pain with pain relief or medical escalation

Wider context from the report

“9. The nursing team did not respond to repeated statements that Kate was in pain-she was not offered pain relief nor was medical help sought. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate pain relief; Failure to seek medical attention when a person's condition warrants it; Unreliable escalation by care staff for required medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of consultant urologist knowledge of surgery classification and SIGN guidelines

Wider context from the report

“3. The consultant urologist was not aware of the classification of surgeries and didn’t know that surgery could be clean-contaminated. He did not know of the SIGN guidelines and that prophylactic antibiotics were highly recommended for this type of gastro-intestinal surgery. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incorrect prescribing of prophylactic antibiotics after urology surgery

Wider context from the report

“2. The consultant urologist did not know the results of pre-surgery urine test results and subsequently prescribed incorrect prophylactic antibiotics post urology surgery. ”

Is this part of a recurring concern?

Yes — Failure to provide indicated antibiotic prophylaxis; Unsafe medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide families with deterioration warning signs and actions at discharge

Wider context from the report

“10. The family were not provided with information upon discharge as to what signs to look out for and what steps to take if Kate was to deteriorate. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Failure to involve families and carers in discharge planning and decisions; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise the recommendation for prophylactic antibiotics in gastro-intestinal surgery

Wider context from the report

“3. The consultant urologist was not aware of the classification of surgeries and didn’t know that surgery could be clean-contaminated. He did not know of the SIGN guidelines and that prophylactic antibiotics were highly recommended for this type of gastro-intestinal surgery. ”

Is this part of a recurring concern?

Yes — Failure to provide indicated antibiotic prophylaxis.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide prophylactic antibiotics for gastro-intestinal surgery

Wider context from the report

“4. The consultant urologist overlooked the provision of prophylactic antibiotics for the gastro-intestinal surgery. ”

Is this part of a recurring concern?

Yes — Failure to provide indicated antibiotic prophylaxis.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of operation planning to ensure colorectal surgeon attendance

Wider context from the report

“1. Planning for the operation was poor and resulted in the non-attendance of a colorectal surgeon at the surgery. ”

Is this part of a recurring concern?

Yes — Failure to ensure required surgical team coverage throughout operations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient vigilance and recognition of post-operative presentation

Wider context from the report

“5. There was insufficient vigilance and recognition given to Kate’s post-operative presentation, considering Kate’s vulnerabilities, comorbidities, and extensive past involvement with the medical teams. ”

Is this part of a recurring concern?

Yes — Unreliable post-operative monitoring and clinical review.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review pre-surgery urine test results

Wider context from the report

“2. The consultant urologist did not know the results of pre-surgery urine test results and subsequently prescribed incorrect prophylactic antibiotics post urology surgery. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandate pain assessments at every set of physiological observations through the electronic observation system.

Verbatim wording from the response

“In order to improve the accuracy and effectiveness of the assessments of our patient’s pain scores, these are now undertaken at each set of physiological observations; this”

Source location

Response from South Tees Hospitals
Page 4 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete an antimicrobial-guidance compliance audit and share its findings with the relevant clinical collaborative.

Verbatim wording from the response

“An audit of compliance with Trust antimicrobial guidance has been undertaken within the Digestive Diseases, Urology and General Surgery Services Collaborative throughout February 2024, which has identified areas for improvement in relation to antimicrobial prescribing. Detailed findings of the audit will be shared with the Collaborative in early April 2024, and this clinical risk will also be discussed within the Clinical Policy Group in April 2024, which is attended by senior Clinical Leaders from across the Trust.”

Source location

Response from South Tees Hospitals
Page 3 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create electronic drug order sets for standardised first- and second-line surgical prophylactic antibiotic prescribing.

Verbatim wording from the response

“Additionally, the Trust Pharmacy team will create specific drug order sets within the recently implemented Electronic Prescribing and Medicines Administration (ePMA) system, to support standardised and structured prescribing for first and second line prophylactic antibiotics following surgery. This will be completed by the end of April 2024.”

Source location

Response from South Tees Hospitals
Page 3 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and provide patients and carers with a postoperative sepsis-awareness information card.

Verbatim wording from the response

“A conversation should have taken place to advise Kate’s parents of the signs and symptoms of sepsis however on this occasion this did not happen. One of the actions completed as part of the Serious Incident investigation was to develop a sepsis awareness information card which is now given to patients/carers post operatively.”

Source location

Response from South Tees Hospitals
Page 5 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate objective pain assessment tools and visual alerts for patients reporting moderate-to-severe pain.

Verbatim wording from the response

“is mandated as part of the electronic observation system. To enhance this further, work has been undertaken to incorporate a more detailed objective pain assessment in those patients reporting moderate to severe pain with an associated numerical score of >4. In these instances, the Abbey pain chart (measurement of pain in people with dementia who cannot verbalise) and FLACC (Face, Legs, Activity, Cry, Consolability) pain scale will immediately launch with a visual alert. Trust compliance with timely pain assessments and re-assessments are monitored on an ongoing basis by the Deputy Chief Nurse.”

Source location

Response from South Tees Hospitals
Page 5 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Call 4 Concern initiative, enabling patients and families to request Critical Care Outreach review.

Verbatim wording from the response

“In addition, the Trust is an early adopter of the ‘Call 4 Concern’ initiative which enables patients and their family members to contact the Trust’s Critical Care Outreach team to ask for a review if they are concerned about their own condition or that of their relative. This was implemented in November 2022, and work is ongoing within the Trust to ensure that patients and their families are aware this option is available to them.”

Source location

Response from South Tees Hospitals
Page 5 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Adult Antimicrobial Policy with links to the MicroGuide Antibiotic Prescribing Guidelines app.

Verbatim wording from the response

“The Trust’s Adult Antimicrobial Policy will be updated by the end of April 2024 to include links to the MicroGuide Antibiotic Prescribing Guidelines app, which is a tool used to publish and provide easy access to local antimicrobial guidelines, to facilitate timely access to advice of effective and safe treatment of infections.”

Source location

Response from South Tees Hospitals
Page 3 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an electronic patient record and scan historical records into it, including electronically signed, dated and timed clinical notes.

Verbatim wording from the response

“Appropriate surgical planning did take place but recording of decision making was poor and this was amplified with difficulties accessing notes in a timely manner. The Trust has now implemented an Electronic Patient Record system and has started to scan all historical records to link with this, which will prevent recurrence of this issue in future. The introduction of an electronic clinical noting system will also help prevent the other documentation errors that occurred in this case, referenced below, ensuring an electronic signature, date and time are linked to every note entry.”

Source location

Response from South Tees Hospitals
Page 2 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise awareness among patients and families that the Call 4 Concern option is available.

Verbatim wording from the response

“In addition, the Trust is an early adopter of the ‘Call 4 Concern’ initiative which enables patients and their family members to contact the Trust’s Critical Care Outreach team to ask for a review if they are concerned about their own condition or that of their relative. This was implemented in November 2022, and work is ongoing within the Trust to ensure that patients and their families are aware this option is available to them.”

Source location

Response from South Tees Hospitals
Page 5 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor compliance with timely pain assessments and reassessments on an ongoing basis.

Verbatim wording from the response

“is mandated as part of the electronic observation system. To enhance this further, work has been undertaken to incorporate a more detailed objective pain assessment in those patients reporting moderate to severe pain with an associated numerical score of >4. In these instances, the Abbey pain chart (measurement of pain in people with dementia who cannot verbalise) and FLACC (Face, Legs, Activity, Cry, Consolability) pain scale will immediately launch with a visual alert. Trust compliance with timely pain assessments and re-assessments are monitored on an ongoing basis by the Deputy Chief Nurse.”

Source location

Response from South Tees Hospitals
Page 5 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Records and the discharge checklist indicate that a doctor saw the patient before discharge, although staff roles may not have been made clear.

Verbatim wording from the response

“There is a written record of a ward round in Kate’s health care records, which has been incorrectly dated as 16th March 2022, when it does in fact relate to 17th March 2022. The entry states that it is “day one” following surgery, which is always the day following surgery and it also states “home today” which would also indicate that the ward round is from 17th March.”

Source location

Response from South Tees Hospitals
Page 4 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Records frequently recorded no pain, and reported scores may have reflected chronic rather than postoperative pain.

Verbatim wording from the response

“On review of Kate’s health care records, there are numerous entries which state that Kate was not in pain. I acknowledge that Kate suffered with chronic pain, and it is possible that the pain scores reflected Kate’s current pain (as a result of the surgery) rather than her chronic pain. The dates and times when pain was scored are shown in the table below, in addition to the times Kate was provided with analgesia.”

Source location

Response from South Tees Hospitals
Page 4 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appropriate surgical planning took place; the principal failure was poor recording of decisions and delayed access to notes.

Verbatim wording from the response

“The Consultant Urologist wrote to the Consultant Surgeon on two occasions regarding Kate’s surgery. This was to discuss whether help would be required from the Consultant Surgeon in case Kate’s bowel needed to be mobilised during the surgery. The ACE stoma removal was a similar, but less invasive surgery to an appendectomy. The Consultant Urologist and General Surgeon had a verbal conversation and agreed that full bowel mobilisation and/or laparotomy was not required as the ACE stoma could be accessed via the abdominal wall exit site, and as such the procedure could be undertaken by the Consultant Urologist. Unfortunately, this conversation is not recorded in the medical notes, and although both parties confirm it occurred, neither can confirm the date. However, the coroner’s statement provided by the Consultant Urologist highlights that the conversation took place on the day of surgery.”

Source location

Response from South Tees Hospitals
Page 2 · response
Published 25 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

SIGN guidance is not necessarily applicable because it is Scottish; clinicians are expected to follow the Trust’s NICE-aligned antimicrobial policy.

Verbatim wording from the response

“The Trust’s Adult Antimicrobial Policy reflects NICE guidance (2020), which recognises the need for prophylactic antibiotics following the completion of surgery involving clean-contaminated wounds, involving the genitourinary or alimentary tracts. As SIGN guidelines are Scottish, these are not necessarily applicable, and we would expect our clinicians to be aware of, and apply, NICE rather than SIGN guidance.”

Source location

Response from South Tees Hospitals
Page 2 · response
Published 25 January 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Discuss antimicrobial prescribing clinical risk within the Clinical Policy Group.

    Stated by South Tees Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 January 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss antimicrobial prescribing clinical risk within the Clinical Policy Group.

Verbatim wording from the response

“An audit of compliance with Trust antimicrobial guidance has been undertaken within the Digestive Diseases, Urology and General Surgery Services Collaborative throughout February 2024, which has identified areas for improvement in relation to antimicrobial prescribing. Detailed findings of the audit will be shared with the Collaborative in early April 2024, and this clinical risk will also be discussed within the Clinical Policy Group in April 2024, which is attended by senior Clinical Leaders from across the Trust.”

Source location

Response from South Tees Hospitals
Page 3 · response
Published 25 January 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026