PFD report

Sandra Brotherton · Prevention of Future Deaths report

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Issued 8 Dec 2016•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to record objections to sharing confidential medical information
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable recording of safety-critical mental health information
  2. Delays in obtaining urgent Consultant Psychiatrist assessment for a person with a dual diagnosis
    Part of recurring concern: Unreliable urgent mental health referral and assessment pathways
  3. Failure to attempt timely contact with a Mental Health service user after a suggestion that he needed to leave home immediately
    Part of recurring concern: Failure to reliably follow up identified mental-health safety concerns
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Disseminate and deliver a briefing on Personal Assistant involvement in care planning and information-sharing records.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  2. Action

    Disseminate and deliver a briefing on contingency planning when a main carer cannot provide care.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  3. Action

    Amend and implement the Trust records audit to test contingency, crisis-management, risk-mitigation and carer-communication arrangements.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record objections to sharing confidential medical information

Wider context from the report

“2) Where a Personal Assistant is integral to the Mental Health Service Care plan there should have been a clear and documented record that the care plan should be provided to them. If there is an objection to confidential medical information being shared by the relevant person, where there is no suggestion of a lack of capacity, this should be recorded. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable recording of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in obtaining urgent Consultant Psychiatrist assessment for a person with a dual diagnosis

Wider context from the report

“3) It was concerning that the Care Co-Ordinator who visited ████████ in August 2014 was not able to obtain an urgent appointment with a Consultant Psychiatrist (in what is a multi-disciplinary team) at a time when she felt an urgent appointment for someone with a dual diagnosis was required. Whilst his medication was increased at this stage he was then not seen by a Consultant until October 2014 ”

Is this part of a recurring concern?

Yes — Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to attempt timely contact with a Mental Health service user after a suggestion that he needed to leave home immediately

Wider context from the report

“4) Having heard the evidence as to the events of September 2014 there is no doubt that this was an unusual call to be made by Sandra. Not in itself suggestive of an assault but suggestive of a potential issue involving a Mental Health service user and it is for this reason that I do find that there should have been an attempt to see or speak to ████████ to see how he was, after there had been a suggestion that he needed to leave his home immediately ”

Is this part of a recurring concern?

Yes — Failure to reliably follow up identified mental-health safety concerns.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clearly discussed contingency plan for interruption of sole-carer provision

Wider context from the report

“1) Knowing that Sandra was in effect a sole carer there should have been a clearly discussed contingency plan for ████████ in the event that there was an emergency and Sandra was not able to provide care. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain a clear documented record that the Mental Health Service Care plan should be provided to an integral Personal Assistant

Wider context from the report

“2) Where a Personal Assistant is integral to the Mental Health Service Care plan there should have been a clear and documented record that the care plan should be provided to them. If there is an objection to confidential medical information being shared by the relevant person, where there is no suggestion of a lack of capacity, this should be recorded. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate and deliver a briefing on Personal Assistant involvement in care planning and information-sharing records.

Verbatim wording from the response

“To share the learning highlighted in this regulation a 7 minute briefing regarding the involvement of a PA in care planning processes has been developed and has been shared with all community based mental health teams in the Trust. The briefing recommends that where a Personal Assistant is integral to the Mental Health Service”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate and deliver a briefing on contingency planning when a main carer cannot provide care.

Verbatim wording from the response

“To share the learning highlighted in your concern a 7 minute briefing has been developed regarding contingency plans in the absence of the main carer and this has been shared with all community based mental health teams in the Trust. The briefing recommends that where a service user’s carer in the community is reliant on the support of a carer, a contingency plan should be agreed and documented in the care plan for when the main carer is not able to provide care. Community Team Managers have delivered the briefing to teams, to reflect on the findings and recommendations in the briefing, to discuss the implication for individual practitioners practice and for the service or team. Practitioners have been asked to outline the steps they will take to improve practice in line with the recommendation.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend and implement the Trust records audit to test contingency, crisis-management, risk-mitigation and carer-communication arrangements.

Verbatim wording from the response

“The Trust records audit has been reviewed and amended. This has gone live within services from week commencing 30.01.17. Question 26 of the audit asks if there are detailed actions to take to manage/mitigate risk (e.g. triggers/crisis and risk management plans). Question 26 also asks if a crisis management / contingency / prevention plan is in place.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Care Coordinators to assess risk-based information sharing with Personal Assistants and document this in wellbeing care plans.

Verbatim wording from the response

“Care Coordinators within Stockport Community Services have been reminded that in line with the CPA policy, version 12, where a Personal Assistant is in place with individual service users, the Care Coordinator will assess the need to share information with the PA based on risk. This must form part of the wellbeing care plan.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Care Coordinators to develop contingency plans with identified carers and document them in service users’ care plans.

Verbatim wording from the response

“Care Coordinators within Stockport Community Services have been reminded that it is their responsibility to develop contingency plans in collaboration with the identified carer in the event of any emergency situation where they are unable to provide care, such as the care being admitted to hospital. Care Coordinators will ensure this is clearly documented in the service user’s care plan.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss adding Personal Assistant care-planning and information-sharing guidance as an addendum to each community team’s operational policy at the Tier 4 meeting.

Verbatim wording from the response

“To be discussed at the Tier 4 meeting to discuss adding guidance as an addendum to current operational policy for each community based team.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 3 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate and deliver a briefing on triggers and escalation processes for responding to crisis calls.

Verbatim wording from the response

“To share the learning highlighted in this regulation a 7 minute briefing regarding response to crisis calls has been developed regarding crisis calls and has been shared with all community based mental health teams in the Trust. The briefing recommends that community teams need to have triggers for responding to crisis calls and an escalation process in place. Community Team Managers have delivered the briefing to teams, to reflect on the findings and recommendations in the briefing, to discuss the implications for individual practitioners practice and for the service or team. They have been asked to outline the steps they will take to improve practice in line with the recommendation.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 3 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and use Stockport Community Services’ process for responding to crisis calls as a model for other boroughs’ guidance.

Verbatim wording from the response

“Work around responding to crisis calls completed by Stockport Community Services will feed into the Tier 4 meeting for other boroughs to develop similar guidance locally. Confirmation will be sought that community teams in other boroughs have a process for responding to crisis calls.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 3 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss adding crisis-call response guidance as an addendum to each community team’s operational policy at the Tier 4 meeting.

Verbatim wording from the response

“To be discussed at the Tier 4 meeting to discuss adding guidance as an addendum to current operational policy for each community based team.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 4 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss adding contingency-planning guidance as an addendum to each community team’s operational policy at the Tier 4 meeting.

Verbatim wording from the response

“To be discussed at the Tier 4 (Trust-Wide Strategic Group, which oversees Community Mental Health Services) meeting to discuss adding guidance as an addendum to current operational policy for each community based team.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Update the Care Programme Approach Policy with guidance clarifying assessment and care-planning responsibilities for carers funded by direct payments.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  2. 2

    Update the Care Programme Approach Policy to describe the Consultant Psychiatrist’s role in CPA and care planning.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Care Programme Approach Policy with guidance clarifying assessment and care-planning responsibilities for carers funded by direct payments.

Verbatim wording from the response

“Pennine Care NHS Foundation Trust Care Programme Approach Policy was updated in November 2016 to provide guidance on assessment and CPA care planning to clarify responsibilities and requirements where there are carers funded by direct payments.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Care Programme Approach Policy to describe the Consultant Psychiatrist’s role in CPA and care planning.

Verbatim wording from the response

“Pennine Care NHS Foundation Trust Care Programme Approach Policy has been updated in November 2016 to describe the role of the Consultant Psychiatrist with regard to the CPA policy and care policy.”

Source location

2016-0400-Response-by-Pennine-Care-NHS-Trust
Page 3 · response
Published 26 February 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026