PFD report

Mr Keith Heatley · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 26 Feb 2019•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of policy or procedure for reviewing and assessing voluntarily admitted patients before home leave
    Part of recurring concern: Unsafe management of inpatient leave and absence
  2. Failure to provide defined and sufficient guidance for hospital staff and patients on home leave
  3. Insufficient procedures for liaising with family and CPN to assess preparedness and support before patient leave
    Part of recurring concern: Unsafe management of inpatient leave and absence
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Develop a policy addressing leave arrangements for informal patients in compliance with Welsh legislation.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 26 February 2019.
  2. Action

    Implement a checklist requiring multidisciplinary staff, the Community Mental Health Team and family to review and express views before informal patients take ward leave.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 26 February 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Voluntary patients’ liberty rights constrain the Health Board’s ability to restrict their leave while developing a compliant policy.

    Stated by Swansea Bay University Local Health BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of policy or procedure for reviewing and assessing voluntarily admitted patients before home leave

Wider context from the report

“(1) The evidence of a Consultant Psychiatrist who was a Clinical Advisor to a Significant Incident Review stated that there was a policy in England for reviewing and assessing patients who are voluntarily admitted to hospitals before they go on home leave. There is no such policy or procedure in Wales. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide defined and sufficient guidance for hospital staff and patients on home leave

Wider context from the report

“(2) As a result of there being no policy in Wales, hospital doctors and Nursing staff are reliant on ‘best practice’ however this concept is not defined nor does it provide a sufficient level of guidance for patients and staff. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient procedures for liaising with family and CPN to assess preparedness and support before patient leave

Wider context from the report

“(3) There were no insufficient procedures in place for hospital staff to liaise with the patient’s family and CPN when leave is considered to examine the preparedness of the family and whether there were systems of support in place. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a policy addressing leave arrangements for informal patients in compliance with Welsh legislation.

Verbatim wording from the response

“Furthermore, the Health Board is taking advice on the policies in place in England in terms of ensuring the Welsh legislation is complied with, Mental Health Measure 2012, which is not applicable in England. Consideration will also be given to balancing the fact that they are voluntary patients and we cannot deprive these patients of their liberties. Once the Health Board has developed a policy then it will be shared on an all Wales basis to ensure learning from this case is shared across NHS Wales.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a checklist requiring multidisciplinary staff, the Community Mental Health Team and family to review and express views before informal patients take ward leave.

Verbatim wording from the response

“The Regulation 28 Report related to the fact that there was no policy or procedure in place in Wales to review and assess informal patients prior to them going on leave from the Ward. The Health Board accepts that Mr Heatley’s leave should have been managed better and has implemented a checklist to ensure multi-disciplinary team members including the Community Mental Health Team and the patient’s family are aware and able to express their views on the leave, prior to the patient going on leave away from the Ward.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 1 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Voluntary patients’ liberty rights constrain the Health Board’s ability to restrict their leave while developing a compliant policy.

Verbatim wording from the response

“Furthermore, the Health Board is taking advice on the policies in place in England in terms of ensuring the Welsh legislation is complied with, Mental Health Measure 2012, which is not applicable in England. Consideration will also be given to balancing the fact that they are voluntary patients and we cannot deprive these patients of their liberties. Once the Health Board has developed a policy then it will be shared on an all Wales basis to ensure learning from this case is shared across NHS Wales.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. 1

    Provide ongoing WARRN risk-assessment training to Ward 14 staff.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2019.
  2. 2

    Share the developed policy across Wales to disseminate learning across NHS Wales.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 26 February 2019.
  3. 3

    Work with ward staff to improve information sharing with families while respecting patients’ wishes and rights.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2019.
  4. 4

    Take advice on English policies to inform compliance with Welsh mental-health legislation.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2019.
  5. 5

    Develop and operate a monthly carers’ forum within Bridgend.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 26 February 2019.
  6. 6

    Provide continuing training on care-plan formulation with involvement from patients’ perspectives.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2019.
  7. 7

    Consider how policy should balance voluntary patients’ status and liberty rights.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 26 February 2019.
  8. 8

    Include carers’ representatives in 15 Steps reviews at Ward 14 and Cwm Clinic, Bridgend.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 26 February 2019.
  9. 9

    Hold a Mental Health Team learning event to share learning within the Health Board.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 26 February 2019.
  10. 10

    Implement the WARRN risk-assessment model for use within mental health services.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 26 February 2019.
  11. 11

    Share the case learning across Wales through the Heads of Patient Experience Network.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 26 February 2019.
  12. 12

    Implement a mental-health Patient Experience Group covering Bridgend locality services, including inpatient services.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 26 February 2019.
  13. 13

    Appoint a ward clerk to support timely documentation of Ward 14 multidisciplinary team meetings.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 26 February 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ongoing WARRN risk-assessment training to Ward 14 staff.

Verbatim wording from the response

“• Implementation of the Wales Applied Risk Research Network (WARRN) risk assessment model as one tool for use within the service. Staff on ward 14 attending ongoing training regarding WARRN risk assessment.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the developed policy across Wales to disseminate learning across NHS Wales.

Verbatim wording from the response

“Furthermore, the Health Board is taking advice on the policies in place in England in terms of ensuring the Welsh legislation is complied with, Mental Health Measure 2012, which is not applicable in England. Consideration will also be given to balancing the fact that they are voluntary patients and we cannot deprive these patients of their liberties. Once the Health Board has developed a policy then it will be shared on an all Wales basis to ensure learning from this case is shared across NHS Wales.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with ward staff to improve information sharing with families while respecting patients’ wishes and rights.

Verbatim wording from the response

“• Lead staff are working with ward staff in relation to information sharing with families in relation to the patient’s care, while still adhering to patient’s wishes and rights.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Take advice on English policies to inform compliance with Welsh mental-health legislation.

Verbatim wording from the response

“Furthermore, the Health Board is taking advice on the policies in place in England in terms of ensuring the Welsh legislation is complied with, Mental Health Measure 2012, which is not applicable in England. Consideration will also be given to balancing the fact that they are voluntary patients and we cannot deprive these patients of their liberties. Once the Health Board has developed a policy then it will be shared on an all Wales basis to ensure learning from this case is shared across NHS Wales.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and operate a monthly carers’ forum within Bridgend.

Verbatim wording from the response

“• Development of a carers’ forum within Bridgend which meets monthly.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 1 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide continuing training on care-plan formulation with involvement from patients’ perspectives.

Verbatim wording from the response

“• Staff have and will continue to receive training in formulation of Care Plans with involvement from the patient’s perspective.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider how policy should balance voluntary patients’ status and liberty rights.

Verbatim wording from the response

“Furthermore, the Health Board is taking advice on the policies in place in England in terms of ensuring the Welsh legislation is complied with, Mental Health Measure 2012, which is not applicable in England. Consideration will also be given to balancing the fact that they are voluntary patients and we cannot deprive these patients of their liberties. Once the Health Board has developed a policy then it will be shared on an all Wales basis to ensure learning from this case is shared across NHS Wales.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include carers’ representatives in 15 Steps reviews at Ward 14 and Cwm Clinic, Bridgend.

Verbatim wording from the response

“• Involvement of carers’ representatives in the 15 steps reviews carried out on ward 14, Cwm Clinic, Bridgend.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a Mental Health Team learning event to share learning within the Health Board.

Verbatim wording from the response

“A learning event has been arranged with the Mental Health Team to share the learning within the Health Board on 26th April 2019. The Health Board will then share the learning on an all Wales basis through the Heads of Patient Experience Network in June 2019.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the WARRN risk-assessment model for use within mental health services.

Verbatim wording from the response

“• Implementation of the Wales Applied Risk Research Network (WARRN) risk assessment model as one tool for use within the service. Staff on ward 14 attending ongoing training regarding WARRN risk assessment.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the case learning across Wales through the Heads of Patient Experience Network.

Verbatim wording from the response

“A learning event has been arranged with the Mental Health Team to share the learning within the Health Board on 26th April 2019. The Health Board will then share the learning on an all Wales basis through the Heads of Patient Experience Network in June 2019.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a mental-health Patient Experience Group covering Bridgend locality services, including inpatient services.

Verbatim wording from the response

“• Implementation of the mental health Patient Experience Group (PEG) which covers all areas of service covered within the Bridgend locality, which includes inpatients services.”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 2 · response
Published 26 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a ward clerk to support timely documentation of Ward 14 multidisciplinary team meetings.

Verbatim wording from the response

“• Appointment of a ward clerk to support timely documentation of Multi-Disciplinary Team meetings for Ward 14;”

Source location

2019-0478-Response-from-Swansea-Bay-Health-Board-Redacted
Page 1 · response
Published 26 February 2019

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026